Trusted Agent profile Β· DERBY
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2,011 reviews across 1 platform
10b Iron Gate, DERBY, DE1 3FJ
Reeds Rains's office in DERBY, at 10b Iron Gate, is rated 3.8 out of 5 across 2,011 reviews on 1 platform.
Every review we hold for the DERBY office, from every platform, shown as written. First names only.
4/5
TrustpilotHelpful staff and were with me all theβ¦
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
Trustpilotπ‘π‘π‘ IF ANYONE IS Tworst letting agents HINKING ABOUT USINGβ¦
π‘π‘π‘ IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT ππ‘π THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT π‘π‘π‘
3/5
TrustpilotCan never get through to the Reddishβ¦
Can never get through to the Reddish office by phone. You always have to leave an email......,they respond to that
Hi Wayne,We understand your frustration with the difficulty in reaching our Reddish office by phone. We appreciate you taking the time to share your experience, and we will use your feedback to improve our communication channels.Regards,Reeds Rains
5/5
TrustpilotVery professional & excellent attentionβ¦
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's anβ¦
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Hello Abigail,I am really sorry you have not been happy with the experience youβve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
1/5
TrustpilotI would rate 0 if I could
I would rate 0 if I could. Absolutely horric dealings with this company in teesside. I would never ever recommend this company. All they try and do is silence you as well when speaking out
Thank you for your review, I will pass on to the branch
1/5
TrustpilotWould not give one star awful
Would not give one star , Northwich your behaviour is shamefulTry to make you rent your home out on delayed completion with fake property developers.They keep viewers away trying to force your hand.AVOID at all costs if you want to sell your home !!!
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
TrustpilotClaire Evans at the wakefield branch isβ¦
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
TrustpilotDeposit you could lose it if smoke alarmβ¦
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They werenβt even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
5/5
TrustpilotWould like to thank Luke from Reedsβ¦
Would like to thank Luke from Reedsβ¦I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
5/5
TrustpilotAlways great service is provided byβ¦
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
5/5
TrustpilotAmy is really friendly with me :) niceβ¦
Amy is really friendly with me :) nice team i like is π«π
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Hello - Thank you so much for your review.Kind regards,Reeds Rains
5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitorβs etc up when we asked.I would not use anyone else in Crossgates
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