Every review we hold for the DERBY office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would not recommend, Salford branch
I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.
Joanna · 24 May 2021
Agent replied · 19 September 2023
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the issue regarding the deposit amount in January and our lettings team made contact with youself and the landlord to fix the error straight away. W again apologise for the confusion, if you would like to discuss this further please contact me on: Salford@Reedsrains.co.ukKind regards,Reeds Rains - Salford
★★★★★ 1/5
TrustpilotAwful company
Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking
Ryan · 11 August 2022
Agent replied · 19 September 2023
Hi Ryan, I've sent you a request for more information as I can see that you've left an identical review for another Letting Agent so I'd like to be able to look into what has happened here. Many thanks
★★★★★ 4/5
TrustpilotReeds Rains Property Sale Review
The team have worked hard to achieve a potential sale of a property with the need for extensive upgrading and should be commended for achieving that. There has however been communication issues with myself when developments/queries arise.
Stephen · 27 November 2024
Agent replied · 24 December 2024
We appreciate your kind words about the team's hard work in achieving a potential sale for your property. We understand that communication is crucial, and we apologize for any issues you experienced in this regard. We value your feedback and will strive to improve our communication processes to ensure a smoother experience for all our clients.
★★★★★ 5/5
TrustpilotRoy and the team are great!
I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!
Natalie · 1 October 2021
★★★★★ 5/5
TrustpilotGreat team
Great team, all done with the minimum of fuss kept fully informed.
Audrey · 24 June 2026
★★★★★ 1/5
TrustpilotAwful service
My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.
Joanna · 4 May 2021
Agent replied · 19 September 2023
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the situation and will be in contact soon to resolve this,Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotYou don’t get a second chance to make a first impression
I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.
Alison · 25 April 2021
Agent replied · 19 September 2023
Hi Alison,I'm sorry you have not been pleased with the service you've received from Reeds Rains Customer service is of paramount importance to us. Reeds Rains are always striving to deliver the best service so your points have been gratefully received and I'm sure will form part of our ongoing training going forward.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotDon’t use Reeds Rains
I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.
Veronica · 7 July 2021
Agent replied · 19 September 2023
Hi Veronica,We are very sorry to read your review, please can you contact enquiries@reedsrains.co.uk referencing this review and the address the property you are referring to?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotPoor quality on management property
Poor quality on management property, MANCHESTER CITY CENTER BRANCH, just looking for your monthly payment, I did had really bad experience with them. It might work well with others.No commitment.No responsibility.Using ripped off construction for repairing of rental house.No respond.Charges for new tenancy AGREEMENT with current tenant £120.The worse of worse IF YOU WANT TO LEAVE AFTER YOUR AGREEMENT FINISHED,YOU WOULD CHARGED £936. Which really made me made .Not recommended at all and going with local estate agents.
James · 10 September 2021
Agent replied · 19 September 2023
Hi James, I'm sorry you've felt you've needed to leave a review. I know during your time of management with Reeds Rains we had addressed your complaint about a contractor to which we have responded to in March 2020 and had considered the matter as closed however should you want to discuss this further with me I'm more than happy to speak with you surrounding this.As you agreed to renew the tenancy through us and as per the terms and conditions there is a renewal fee payable. Likewise, should you wish to cease management with Reeds Rains during a tenancy (and the tenant stays in situ) there is a fee. Both of these are clearly outlined in our terms which you signed prior to the tenancy commencing. I understand that we haven’t managed the property for a few months now however should you want to discuss this in further detail please contact me directly either via phone on 0161 236 9088 or to my email address Kirsty.mcdonald@reedsrains.co.uk. Kind Regards, Kirsty McDonald - Lettings manager
★★★★★ 1/5
TrustpilotReeds Rains Catford - Choose them if you enjoy stress
I could be here typing all day. Appalling communication throughout my whole moving out process. I had to constantly chase them for an update on my deposit for weeks. Their landlord tried to claim MORE than the actual deposit for repair costs including £14.40 for a new lightbulb!? Their staff at Reeds Rains Catford are lazy and unhelpful, and that includes at their head office too. They even claimed to want to redecorate the whole property, when a new family has already moved in there.Their landlord and "contractors" are absolute con artists - avoid at all costs.
LJ · 8 April 2021
Agent replied · 19 September 2023
Hello LJ,We are very sorry to read your review, customer service is of paramount importance to us. We can't seem to find your details on our systems, please can you call 0208 461 2233 or email catford.lettings@reedsrains.co.uk so we can assist you.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotWe recently rented a house through…
We recently rented a house through Reeds Rains and it was the easiest experience. As a first time renter I was worried about how difficult it would be to sort it all, but Anna and the team at the Salford Quays branch made it so easy. Anna especially was helpful, considerate and willing to answer any questions I had.
Lauren · 18 February 2022
★★★★★ 1/5
TrustpilotTotally untrusted worthy
Totally untrusted worthy, we viewed a property whilst under the modern auction. The seller then changed his mind to a normal sale, We were told if we bid it would be under modern auction rules, paying an extra 6k for nothing, The bidding wasn't even done online and didn't follow policy and procedures. We spoke to the Manager who refused to change the bidding system for us. We knew the vendor and the agents had said oh we know someone who will love this! Hillsborough Sheffield Branch. It was never mentioned im the phone call as in your reply. The bidding was unfair and unjust as we had to bid £6k more than everyone else to secure the property.
Saz · 28 March 2021
Agent replied · 19 September 2023
Hi Saz Lou,As you mentioned you viewed the property whilst the vendor was under contract with the auction team. Legally anyone who viewed the property via that method would need to proceed down this route. This was explained to yourself when you called to speak to the branch manager. We wish you all the best with finding a future property. Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat expierence with the Bamber Bridge branch
I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.
Laura · 22 October 2021
★★★★★ 1/5
TrustpilotReeds Rains in Catford
Reeds Rains in Catford, Lewisham, London breached Data Protection Act by providing my and my partner's contact details to companies that I'm not dealing with and scammers. As a result my credit scoring decreased 27 points and I am contacted by all sort of scammers to get into my property to check all sort of things!!! I'm calling them and my agent is always busy with other calls, so never been able to talk to them about this and other issues in the property.
Andrei · 15 May 2024
★★★★★ 5/5
TrustpilotCan highly recommend Reeds Rains.
Can highly recommend Reeds Rains.Thank you to the staff at Sutton branch in Hull, especially Karen Knight who made the whole process of buying my house such a pleasant one, chasing things up and answering queries very swiftly, kept things moving in areas my solicitor couldn't. Very professional overall and a pleasure to deal with. Thank you so much
Mike · 6 February 2022
★★★★★ 5/5
TrustpilotA positive approach to selling a house.
From the start a firm hold on the sale of our property and a confident approach to the process.
Bob · 28 April 2026
★★★★★ 1/5
Trustpilotextremely disappointed in the fact they…
extremely disappointed in the fact they sent out flyers to our immediate neighbours, informing them that our house was sold, before any contract was signed, before we told our neighbours personally. this upset us deeply & there was absolutely no need to do this nor was any permission sought by us. a terribly poor decision by reeds rains in our opinion. totally soured our faith & trust with the Company.
Nookmell · 30 October 2024
★★★★★ 5/5
TrustpilotWe have just sold our house with Reeds…
We have just sold our house with Reeds Rains Chorley and couldn’t recommend them enough. We dealt with Roy and he has been great throughout the whole process. They have communicated well and have made the whole process stress free. Having just sold another property using another agent I have seen a complete difference dealing with Reeds rains and all their staff.
Lynsey · 5 August 2021
★★★★★ 1/5
TrustpilotWorst Service ever
We had to experience a horrendous service, We were intimidated and bullied by a person called Tony from Cheadle branch. I cant imagine the trauma myself and my wife went through. I wouldn't recommend them to anyone. However Samantha was very polite and helpful.
Seb · 16 August 2023
★★★★★ 5/5
TrustpilotGreat service from the start to the final part of the process
The Reeds Rains Ashton Under Lyne branch,are guiding me through the renting a flat process, from the viewing right up to the communication about the application process and now on to the success of the application, the office has kept in touch with me all the way,i would certainly recommend this Estate Agents if you require one.
Keith · 24 April 2025
★★★★★ 5/5
TrustpilotGreat Customer Service
I can’t fault Reeds Rains in Bamber Bridge, Alison Whiteside is an absolute credit to your team! Our first house buy and she kept me in the loop the whole time, her Customer Service is fantastic. I had a few meltdowns along the way and she was always at the end of the phone or email to reassure us. Thank you.
Consumer · 24 September 2021
★★★★★ 5/5
TrustpilotI would highly recommend Tom and the…
I would highly recommend Tom and the team at reeds rains Rhyl they have been so helpful and knowledgeable from the start. Nothing is too much trouble. Very professional.
Theresa · 2 July 2024
★★★★★ 1/5
TrustpilotSorry to say the experience of selling…
Sorry to say the experience of selling the house with Reeds Rains was not a pleasant one the communication was almost non existent, carrying out simple requests was impossible, no one has followed up after the sale of the property to check everything was ok and the purchasers of the property also complained to me about the estate agent and will not buy from them ever again
Paul · 6 January 2023
Agent replied · 19 September 2023
Hi Paul, I’m sorry to read your review. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 1/5
TrustpilotUsed before but will not use again
Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch
Neil · 9 February 2021
Agent replied · 19 September 2023
Hello, Thank you for getting in touch. Reeds Rains are committed to following government COVID-19 Guidelines .I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We would like to discuss the issues you have raised further, please contact me on: 01482 709980 or email: hull@reedsrains.co.uk Kind regards,Reeds Rains Hull
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