Trusted Agent profile · Derby
★★★★★
843 reviews across 1 platform
Liversage Street, Derby, DE1 2LH
Lovell's office in Derby, at Liversage Street, is rated 4.1 out of 5 across 843 reviews on 1 platform.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional communication and…
Very professional communication and great service.
Thank you very much for your 5 star review. We are so happy to hear that our communication and service met your expectations. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotMatt and Jo at Williams Park have been great
Matt and Jo at Williams Park have been great and so helpful throughout the purchase of buying our first home. They both explained the process clearly, made time for our questions and were supportive and cared throughout. Thank you so much Matt and Jo.
Thank you Rebecca for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Rebecca, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotNot had any dealings with Lovell before…
Not had any dealings with Lovell before but really impressed so far. There hasn't been any of their employees who haven't gone that extra mile. Really impressed with the extras that you can add to make it your own. They seem very organised and notable how much information they give you upfront so no surprises. Come across as open and informative. Mainly we have been dealing with Dulcie who we rate very highly. She has been so helpful and patient in helping us making the property our own.
Thank you Enya for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Enya, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotJacqueline at Central Square
We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.
5/5
TrustpilotHeidi and Wendy at the Hunstanton site…
Heidi and Wendy at the Hunstanton site were first class and always contactable if we needed them. The whole procedure was explained and was very easy from start to finish.
5/5
TrustpilotWe are I the process of buying a new…
We are I the process of buying a new Lovell home. The sales executive supporting us is Luke King. The experience thus far has been a real pleasure. Luke is professional and personable.We are very pleased with Luke's support and the house itself is beautiful.
Hi Colin, Thank you for your lovely feedback regarding your experience with ourselves. I will make sure to pass your kind comments onto Luke. We look forward to welcoming you into your new home! Thank you again, Lovell Homes.
1/5
TrustpilotThey really are S***s
They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s
We sincerely apologise that you feel our levels of customer service have fallen below our usual very high standards in relation to your home. A member of our team will be in touch to request further details which will then be escalated and investigated appropriately, and a suitable response provided as soon as possible.
3/5
TrustpilotGot a flat that was okay- with some issues
Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.
Thank you for your review. We’re sorry to hear that you felt disappointed through your buying process and the issues you have raised. Our Customer Care team has confirmed you have no outstanding issues and that they have all been resolved. However, we are sorry that you’ve been left feeling this way. If you want to discuss further, please email customer.service@lovell.co.uk. Thank you again for your review, Lovell Homes.
5/5
TrustpilotFirst time buying
I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!
Hi Sam, Thank you for your 5 Star Review, we will be sure to pass your kind comments onto Luke and we look forward to welcoming you into your first home! Kind Regards, Lovell Homes
5/5
TrustpilotIf you see the home you like go for it lovely development
Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.
Hello Gina,Thank you for your review, we are happy that David able to help and support you through this process. We will ensure to pass on your comment to David and the team.Kindest RegardsLovell Homes
5/5
TrustpilotSimone has been very welcoming
Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.
Thank you for taking the time to leave your review. We are so pleased you have had a positive start to your home buying journey. I have passed your comments to the team and they are delighted. Lovell Homes Team
5/5
TrustpilotLovells have been great throughout the…
Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.
Thank you Nat for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy and Matt as well as our customer care team, who we know will be very happy to read them.Thank you again Nat, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotMy experience with Lovell Homes
My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes
Thank you Edward for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle. It's so great to hear that you love your new home!We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Edward, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotFantastic service - Jordan and Rob
Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan and Rob.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan & Rob and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotMe and my wife have recently purchased…
Me and my wife have recently purchased a property with Lovells in Rugeley. The experience has been absolutely brilliant, the support from Chloe from start to finish we couldn’t complain. Couldn’t recommend enough!
1/5
TrustpilotMake sure you get your new home inspected
The customer service at Lovell East is severely lacking. When I bought my home, I was told during the home demonstration that Lovell will come to fix the inevitable cracking that would occur in the home, but they will only do it once and so I was recommended to wait two years. Two years later I requested and was denied as I was two months out of warranty. I escalated this to the Customer Service Manager Martin Gibson who ignored my correspondence. In a more serious matter, recently part of the dry verge of my roof blew off (the siding against the roof) which has left my roof exposed. Upon inspection, it's clear that none of the corners of the dry verge were ever bolted into place, meaning the rest could blow off at any moment. Despite this being a fault caused by Lovell Homes they have refused to send anyone to investigate or make the problem right. This time I CC'd Martin Gibson who again had nothing to say. Customer service apparently escalated this to the Operations Manager a week ago and I'm yet to hear back. Colour me surprised.Please learn from my experience and hire someone to do a proper inspection of your house when you buy it as even if a problem occurs at the fault of Lovell they will not rectify any problems which only become apparent after the two-year warranty expires.
5/5
TrustpilotRob and Jordan did an excellent job!
Rob and Jordan did an excellent job! We had an issue with the paint job in our kitchen when we moved in and they’ve corrected it perfectly! They kept me updated throughout the entirety of the job, and did a fantastic finish. They helped me put everything back on the side, and cleaned and tidied up after themselves, leaving the house as they found it (with a lovely paint job). Thanks much to Rob and Jordan!Witchford
Thank you Georgia for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob & Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Rob & Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Georgia, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotJordan might just be Lovells saving grace.
Jordan might just be Lovells saving grace at there. Crown Meadow site in Norfolk. With our en-suit causing us to have a hall water feature that took Lovells months to sort and a non useable en-suit which finally was put right followed only 4 days later by the bathroom then leaking into the kitchen dinner I’d had about enough of shoddy new build workmanship. 18 months in and very unhappy with Lovells. With the after sales customer service sometimes moving slower than a glacier and trying to ‘bodge’ fix the job. Followed by emails saying these things happen!! I had a water stained hall and dinner ceiling. In come Jordan the decorator fixer. It’s good to see a trades person who takes absolute pride in what they do and goes beyond to not only fix the problem but a few little issues he spotted. Fully explained in laypersons terms as well. A true credit to his profession and I will not have anyone else come to fix any painting issues should they arise than him. Professional and courteous.
Thank you Colin for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Crown Meadows, by Jordan.We are sorry to hear about your experience beforehand, and have made our customer care team aware of all of your comments. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Colin, we hope that you will be very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotWhat an absolute pleasure it's been to deal with Lovell Homes
Dealing with Jo Bend at Lovell (Williams Park) has been an absolute pleasure! Jo has been flexible, accommodating and knowledgeable throughout the journey of purchasing our new home from Lovell. We feel that Lovell homes are quality homes and the quality of the internal fixtures and fittings are second to none. We are so excited to complete on our new home and move in.Thanks to Lovell and Jo for making this experience such a pleasure. I would highly recommend Lovell Homes and Jo Bend to everyone.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham, Iain.It's wonderful to read your comments about our sales team, and we have passed them on directly to Jo, who we know will be very happy to read them.Thank you again Iain, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotProfessional and helpful service
There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel
Thank you very much for you kind comments which have been passed on to Tanya and Mel. They will be so pleased to hear you are happy with the service you have received and leaving us a 5 star review. We look forward to welcoming you into your brand-new Lovell home.
4/5
TrustpilotVery good service
We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.
Thank you for taking the time to leave a review. We are delighted that your journey has been good and will pass on your comments to Sharon. Kind regards Lovell Homes
5/5
TrustpilotCouldn't have been in better hands!
Jo and Ellie at Williams Park in Wymondham have been amazing throughout our whole house buying journey! They have been efficient at every part of the process, kept me informed, and been very kind and patient with all my many questions and visits into the office! It has been so lovely dealing with them and I feel like we couldn't have been in better hands. Thank you so much Jo and Ellie!
Thank you Rosie & Georgia for leaving a lovely 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.It's wonderful to read your comments about the sales team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Rosie and Georgia, we hope that you will be very happy in your new home!The Lovell Team.
5/5
TrustpilotA happy experience…
Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!
Thank you for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.We hope that you and your family have a lot of happiness in your new home in 2024!The Lovell Team
5/5
TrustpilotMatt and Mandy
Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our sales team, and we have passed them on directly to Matt and Mandy, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
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