Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould highly recommend
As a first time buyer Ali Mclean was very helpful and made the process very straightforward. Any questions I had were answered or looked in to right away. Incentives were also very appealing and worth looking in to. Would definitely recommend to anyone looking to purchase their first property.
Sean · 15 April 2024
Agent replied · 11 June 2024
Thank you for your 5 star review Sean, it is really appreciated by Ali and the team. We look forward to welcoming you to your new Lovell home soon!
★★★★★ 5/5
TrustpilotFantastic !!!
We have just bought a house at farriers fold in Rugeley, and it has honestly been the best experience we've had.
Megan · 28 July 2026
Agent replied · 25 September 2026
Hi Megan,
Thank you so much for taking the time to leave such a wonderful review following your purchase at Farriers Fold.
We are delighted to hear that your experience has been such a positive one and that Chloe was able to support you throughout your home-buying journey, particularly when things became a little challenging. It's also fantastic to hear that both Chloe and Will continued to provide excellent service during your aftercare visits and checks. I will be sure to pass on your comments.
Buying a new home is a significant milestone, and we are thrilled that our team helped make the process as smooth and enjoyable as possible for you. Your kind words and recognition will mean a great deal to them.
On behalf of everyone at Lovell, thank you for choosing us for your beautiful new home. We wish you many happy years at Farriers Fold.
Kind regards
Lisa Preston
Regional Sales Director
★★★★★ 1/5
TrustpilotReserved a new build in Fakenham in…
Reserved a new build in Fakenham in August and so far has been an awful experience, delayed from mid December until end of January and that is now looking highly unlikely, unfortunately Lovells fob you off with mis information week after week, the latest delay this week is the sink hasn’t arrived yet, this was ordered back in September apparently yet only chased up last week, 2 weeks ago we were emailed asking us to confirm the carpet choice, we paid in full months ago so clearly we’d already chose them, I’ve asked 2 times to confirm fibre to the home would be ready on completion to be told yes of course, the email I’ve received today from openreach as I went to them direct as I don’t trust anything Lovells tell me states fibre due to be installed feb 23rd. Unfortunately Lovells keep telling us they will get us in on the 28th January but we feel this is yet another lie and they know full well the house is way off track. If only they would just be straight up instead of thinking we will swallow any crap they tell us, speaking to the contractors on site and them telling us how far behind they are unfortunately shows Lovells up to be dishonest. Moving is stressful at the best of times but Lovells have made it 10 times worse, we are now likely to incur another months rent and storage cost.
Stephen · 19 January 2021
Agent replied · 11 June 2024
Hello Stephen and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotJeff has been very caring
Jeff has been very caring, helpful & professional, guiding us throughout the house selection process. Thanks to Jeff's efforts, and the kind advice from Wendy. Let me add to mention that it's perfectly nice & heartwarming to meet Wendy, too. Congratulations to her new path with Lovell.We would surely look forward to going through the ongoing stages with your front & back office staff members, and hopefully, be equally pleasant.
Winnie · 27 August 2022
Agent replied · 11 June 2024
Thank you for your review. We are so pleased to hear that you are having a great experience and we will ensure we pass your positive comments onto the team. Thank you for choosing a Lovell Home.
★★★★★ 5/5
TrustpilotCaroline @ Blossom fields is a Huge Asset - Excellent Job!
Caroline @ Blossom fields has been extremely helpful, very polite, professional and friendly. Very informative and thorough prior to reservation and even more so throughout the reservation process. Caroline is a Huge Asset to Lovell Homes. This being our 4th New Build Property and 1st purchase with Lovell Homes, we are very much looking forward to moving in to our beautiful new home.
Claire · 30 April 2023
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave us a review. Its great to hear Caroline has made your experience of buying a home from us a good one, I have made sure that your comments are passed on and we look forward to welcoming you to the Blossomfields. Kind Regards Lovell Homes
★★★★★ 5/5
TrustpilotLovell Homes, Stephenson Grange
As my partner and I are first time buyers the process was new to us. Lovell made the buying process easy. Special mention to Sales Assistant Joanne James who made the process easy and kept us well informed of any changes. We was able to customise our home without feeling pressured. We are happy with the service provided.
Amiee · 8 September 2023
Agent replied · 11 June 2024
Hi Amiee, Thank you for your review! We will make sure to pass your kind comments onto Jo and we're pleased to hear she made the buying process easier for you. Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotVery helpful
So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.
Julie · 9 May 2026
Agent replied · 5 June 2026
Thank you Julie for leaving a lovely 5* review of your experience with our team at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to them, who we know will be very happy to read them.
Thank you again Julie, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotOutstanding!
I have to say I never come across a more welcoming, helpful and professional sales assistant as Caroline Lewis has been with us, nothing has been too much trouble. From the first day we entered the show home office to the day we left a deposit she has been fantastic. Highly recommended and a great advocate for the Lovell Brand. Thank you
Tim · 9 May 2023
Agent replied · 11 June 2024
Hi Tim, Thank you so much for your lovely review regarding our Sales Executive on the development. I will be sure to pass your kind comments onto Caroline! Thank you again, Lovell Homes
★★★★★ 1/5
TrustpilotAbysmal finish quality
Avoid Lovell at all cost! I have bought their house about 9 months ago and found around 50 snags myself. Then was fed up with it and hired an external company to do snagging report and they found another 90 or so.These would include things like:- no ducting (!!!!) for extractor hood- patio doors wouldn't fully close- mould in the attic- most windows badly fitted and won't fully open- dead grass in front garden on arrival- badly fitted tiles by contracted tiler who is a joke, guy wouldn't even use a level tool or spacers- leak under bathCustomer care team might as well not exist. They won't respond to emails or refuse to fix most of the snags.Never buy a house with these guys!
Tomasz · 15 August 2020
Agent replied · 11 June 2024
Hello Tomasz and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotDo not buy from Lovell homes!!!
Once you buy a house from them,forget about customer service after. Very rude and unprofessional staff!On the day we reserved the plot, no one showed a plan how the garden will look like. I have no words to express my disappointment. The garden can not be used at all as it has a slop which is around 2m and is extremely dangerous. They are saying that we have been informed on the day of reservation which is not true. The woman who sold us the house, Tracey was absolutely not interested of giving any information. She didn't even bother to show the plant. House architecture is really nice but quality is terrible. All our neighbours complain of issues too.Do not buy from Lovell!!!
Николета · 25 July 2020
Agent replied · 11 June 2024
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotJust wanted to thank Lisa
Just wanted to thank Lisa, Maris and Jordan for fitting in work needed in house and managing to fit in last minute cancellation to get work done quickly. Thanks very much all
Ian · 11 December 2025
★★★★★ 5/5
TrustpilotWendy the sales representative was very…
Wendy the sales representative was very helpful and knowledgeable. Even though she was really busy with other customers she gave us the time and support we needed to make our decision.
Mr · 28 April 2026
Agent replied · 5 June 2026
Thank you Mr Halil for leaving a lovely 5* review of your experience with Wendy and Jo at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Wendy and Jo, who we know will be very happy to read them.
Thank you again Mr Halil, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 1/5
TrustpilotHighly unrecommended
The salespeople are great. However, the post- purchase customer service is horrible. I highly unrecommend.
Lola · 19 August 2026
Agent replied · 25 September 2026
Lola,
We appreciate your feedback regarding our post-purchase service. We are actively reviewing our processes to improve this experience and would greatly appreciate you letting us know which development you have purchased at so we can look into this further for you.
Kind regards
The Lovell team
★★★★★ 5/5
TrustpilotDeb and Tracey were truly amazing in…
Deb and Tracey were truly amazing in Royal Victoria Court, kept us informed every step of the way. Making sure we have secured the correct plot for us. Can’t wait to move into my dream forever home now.
Jake · 8 September 2024
Agent replied · 28 October 2024
Thank you very much for your 5 star review Jake. We are so pleased you are happy with your brand-new home. I have passed your kind words onto Deb, Tracy and the team. We wish you all the best in your new Lovell home.
★★★★★ 5/5
TrustpilotNothing short of brilliant
I bought my first home in Lockside, Walsall and I have to say I’ve been impressed from start to finish. Sales exec Chloe was fantastic and then Jack & Tom from site & customer care have been exceptional. There were some snagging issues when we moved in that have been sorted quickly and without fuss. I love my home and its just been made sweeter by the Lovell team.
Lorna · 28 June 2022
Agent replied · 11 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. We will pass your comments on to the Sales team. Team Lovell
★★★★★ 5/5
TrustpilotIrene at the Paddocks
Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.
Samantha · 12 May 2026
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Really helpful sales staff explained the buying process clearly and gave thorough information about the property.
Ann · 21 July 2026
Agent replied · 25 September 2026
Thank you for leaving a lovely 5* review of your experience.
We're delighted to hear that you found our sales team helpful and that the buying process was explained clearly. Providing thorough information and support throughout the home-buying journey is very important to us, so it's fantastic to know you had such a positive experience.
Thank you again for taking the time to share your experience.
The Lovell Team.
★★★★★ 5/5
TrustpilotDulcie was amazing
Dulcie was amazing, from start to finish she was very helpful and friendly with the purchase of our new build! She always replied to my questions and concerns promptly and always had the answer. Hand over was quick and simple and we even got some goodies for our new house!
Michael · 21 January 2024
Agent replied · 11 June 2024
Thank you Michael for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle.We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Michael, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 5/5
TrustpilotLovell Homes: Heath Farm, Holt, Norfolk - well thought out development, quality homes with a range of styles carefully placed to give character
Sue & Mick BarhamWe recently moved in to our new 3-bed home at Heath Farm. From the outset of the process we found the sales staff to be helpful, courteous, professional and supportive. We were kept informed on the build progress and asked regarding our requirements on aspects of finishing. In addition, we were contacted to check on a particular issue relating to conveyancing to ensure no problems meeting the target completion date. The care and attention really "came across". Since moving in we have been delighted with our house and feel completely at home.The hand over and informal home demonstration were well-handled; during both staff pointed out a few things needing attention that we may not have spotted straight away. A date for correcting of these "snagging items" was arranged for approximately 1 week after the demonstration. The appointment was kept, the "snagging guy" arrived on time, attended to all points, gave an explanation on one issue and pertinent advice on another - promoting confidence in Lovell's after sale customer care.Early days yet, we do take note of the adverse experiences of others on different Lovells sites and are certainly not dismissive of their comments. However, so far Heath Farm has delivered for us - thank you to Suzie and David - more of the same please Lovells.
Michael · 18 January 2020
Agent replied · 11 June 2024
Hello Sue & Mick and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotJordan and Tom
Jordan and Tom attended property to redecorate a hall wall and a wall in toilet They were very helpful tidy and did a good job Nothing was too much trouble Thank you Jordan and Tom
Paul · 8 October 2024
Agent replied · 11 June 2024
Thank you for your lovely review of Jo at William's Park in Wymondham. We have passed your review on directly to Jo and look forward to continuing your Lovell Home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotExcellent customer service from Sam
My partner and I recently purchased a new home developed by Lovell.
Jack · 30 August 2026
Agent replied · 25 September 2026
Hello Jack,
Thank you for your lovely review!
At Kinsted/Lovell we ensure our customers are cared for throughout every step in the home buying journey.
We are so pleased to hear that your experience has been good, especially with Sam, our Customer Care manager. Sam always works to provide a high quality standard at every stage.
We wish you all the happiness in your new home!
Kinsted/Lovell Team
★★★★★ 5/5
TrustpilotPositive
Went into bowlers green to look at some new builds after looking at many homes! Ellie was extremely welcoming and explained everything in detail! She took her time to go through it all as first time buyers it’s a little daunting! Ellie has assisted with all questions possible and helped us find our home!
Karla · 19 September 2023
Agent replied · 11 June 2024
Thank you so much for your 5* review Karla, it's wonderful to hear about your experience at Bowler's Green and that you have found your new home! We have passed your comments on directly to Ellie and we look forward to continuing on your new Lovell home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotA satisfied customer.
Our journey with Lovell Homes was pleasant right from the very beginning. The sales executive understood our needs and tailored their services to suit us.We recommend Lovell Homes to all prospective buyers especially those who desire a personalised service.
Wilson · 23 July 2024
Agent replied · 23 August 2024
Dear Wilson, thank you for taking the time to write such a positive review about our team at The Junction. I'll ensure they receive it today. It's also great feedback for us regarding the tailored and personal service you experienced, we're very fortunate to have such a high calibre of sales professionals on our team. wishing you many happy memories in your new home. Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotWe moved into our Lovell home in Holt…
We moved into our Lovell home in Holt just over two years ago. We've been very happy with the house and also the customer care. Even though we're now out of our warranty period, Lovell are honoring our pre existing snagging. This is always done to a good standard and today has been no exception. Jordan has made a great job of painting the garage door frame and kindly offered some sound advice about future proofing the remaining woodwork. Thanks again to everyone for getting the job done quickly and efficiently.
Paul · 21 October 2024
Agent replied · 28 October 2024
Thank you Paul for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Paul, we hope that you are very happy in your new Lovell home.The Lovell Team
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