Trusted Agent profile
★★★★★
166 reviews across 1 platform
Canterbury House, Stephensons Way, Derby, DE21 6LY, DE21 6LY
Cope & Co.'s Derby office at Canterbury House is rated 3.8 out of 5 across 166 reviews on 1 platform.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
TrustpilotComplaint handling and Rent Increase
I put in a complaint with Plumlife regarding a neighbour that was being noisy between the hours of 2 and 7 in the morning. I had tried to speak to the neighbour myself before going to Plumlife but I didn't really get anywhere.
1/5
TrustpilotUtterly disgraceful company.Plumlife!
Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No callback. So now no payment of maintenance.
Hi Sharon, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotNice people, good company
They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).
Hi Paul,Thanks for taking the time out of your day to leave a review. We're so glad to hear that your experience renting via us was positive, hearing stories like this makes our jobs even more worthwhile. Thank you!
4/5
TrustpilotMuch improved!
Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.
Hello Johann,Thanks for taking the time out your day to visit our Trust Pilot page and leave such an honest and helpful review.We're so glad to be making progress and to hear that our team are working hard to help. The area you live in is extremely important to us and we look forward to assisting with any further minor issues.Hopefully, one day, we will be able to get a 5 star review from you and if there's anything else you need - please do get in touch!Thanks again!
5/5
TrustpilotFantastic company with amazing staff
Great customer service from Kelly and Ian. Available when needed and helped the process of buying our first home as a family go so smoothly especially with the run up to Christmas. We were worried that we wouldn’t be in our home in time for Christmas but Ian pulled out all the stops to ensure we were. I couldn’t recommend them higher. So friendly and always went above and beyond for us. I would give 10 stars if that was possible
5/5
TrustpilotPraise for Karen's performance
We because Assistant development project manager - Mica Vanden don't want to repair at home, talk about the pipes are self-destroying, destroying, destroying, self-destructing, would rather give us our complaints and karen to follow up Handle and deal with follow up follow up follow up and fast poo poo poo there is and there is come come come come come come come come come come come I repair and repair, if the company's employees are like Karen, I'm sure the company The prestige of will be upgraded to a higher level.I don't know if it's useful to complain about Mica Vanden here, but at least I can sincerely praise karen
1/5
TrustpilotPlumlife Rubbish
Filthy dirty house presented to me upon completion. Constantly blaming builder who then blames subcontractor. Your piggy in the middle. So many snagging issues unresolved. Rude builder. Plumlife are not bothered.
1/5
TrustpilotTotal rip-off and terrible service to…
Total rip-off and terrible service to its customers. They take rent and charge monthly maintenance but deliver nothing for the money they charge. Our fees go up and up and the garden maintenance is never done but we pay thousands of pounds a year. Total con stay away from Plumlife!! The worst decision I ever made.
Hi Simon,Firstly, sorry for the delay in responding to you via Trustpilot. We are new to managing this platform.Secondly, thank you so much for taking the time to write this feedback and we are extremely sorry to hear about your experience.We'd love the chance to find out more about the garden maintenance and see how we can improve or assist you.Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-usThank you.
1/5
TrustpilotAppalling customer service
Appalling customer service and threatening letters despite constant please to change details.Fed up and not sure where my service charge is going
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
5/5
TrustpilotAlways kept good communication
Although there were some delays which were out of their hands, they kept me informed and updated throughout and always able to reach to answer any questions I had.
4/5
TrustpilotJade has been great in helping us with problems as residents
As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.
Thank you for leaving such a positive review about Jade, we'll make sure this is passed onto her and her manager.We're glad that you're now having any problems resolved really quickly. If there's anything else you need from us, or anything we can do to make our services even better then please do let us know!
1/5
TrustpilotNot the best experience
Not the best experience, they require you to sell your house and show them paperwork, in order to reserve a plot, so in the end you could be without a house or a plot if not available!!! Can't seem to work this ruling out, may be this is a gap which needs to be looked at and re-addressred, the houses are nice but if the local people who have been living there for all there lives, are unable to get a hands on these...Will need to speak to local council about these schemes!!!
4/5
TrustpilotWonder woman
I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
1/5
TrustpilotAppalling estate management company
Appalling estate management company Dangerous trees !footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip
Hi Dave,Thank you for taking the time to leave us a review. We would love the opportunity to investigate this for you. Without knowing details of where you live and what this charge is for exactly, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk?In the interim while we wait for details so that our team can start investigating this for you, I can confirm that we do not make any profit on energy bills.Some of our customers on a heat network who pay a service charge, will have recently received a letter from us about an energy bill relief scheme. You can find out more and details on if you could benefit from this, here: https://www.plumlife.co.uk/heat-networks-savings/ We hope to be able to speak to you soon.Thank you.
1/5
TrustpilotCaught them using our purchase as a…
Caught them using our purchase as a show home so now they have pulled out because of this reason. Plumlife if it was to with 28 days then why call us in for the snag list. Be aware this will be asked when we contact the Manchester evening news and made public so I suggest someone from Plumlife or cube homes contacts us immediately. The plot is Kerala vale road water mill gardens plot1. If you obviously have been doing this to customers for a while now to keep their reservation fee and make a profit then this will be challenged also.
1/5
TrustpilotWhat a joke plumlife are
What a joke plumlife are. Cube homes you should be ashamed of yourselves using this company. They are a joke. The staff are very rude even the management. They have no customer service skills whatsoever. People steer clear of the building plots these people are selling. Once they have your money they couldn’t give a sh-t. I have heard they are stealing peoples reservation fees as if you don’t make 28 days that’s you reservation fee gone and you’ve been removed of the reservation. These people are worse than bank robbers.
5/5
TrustpilotPurchased our first home with Plumlife
Purchased our first home with Plumlife, with the support from Ian Burns who has been excellent during the process, very helpful and great communication, would highly recommend, nothing too much trouble for Ian, thank you.
Good Morning Kathy,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
1/5
Trustpilot0 stars!!!
Plumlife housing, 0 stars!!!Don’t use them, they make promises and don’t deliver, they take your money (£500 reservation fees) and if for any reason your mortgage falls through half way, they will promised you a refund if you release the plot then never refund you!!!Scammers!!! They promised a refund and i have it in writhing then they say ( you lost the sale and we made an error sorry no refund!!!I’m going through small court with them
1/5
TrustpilotAbsolutely disgraceful
Absolutely disgraceful. Charge very excessive service 'maintainance' monthly fee for flats and all they do is once a month hoovering of communal areas, never do outdoor repairs despite a dozen phone calls, hardly ever answer any calls. I have recently had to sell late mother's property at a greatly reduced price because so many potential buyers put off by excessive service charge, they have no shame. High charge for crap minimal service, disrespectful attitude. They need reporting to the ombudsman.
5/5
TrustpilotGreat service
Great service, explanations and patience with first time buyers from Ian. He went through everything in plenty of detail. We appreciated the good mortgage brokers and solicitors that he advised.
Hi, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We're also really glad to hear that you had a positive collaboration with the mortgage brokers and solicitors!Please let us know if you have any further questions! Thank you, Plumlife.
1/5
TrustpilotAbsolutely atrocious service
Absolutely atrocious service, We paying for a service that no one on this dump of estate have seen. The lady just said that everyone wants to clean their own shared drives which is an absolute lie as I share wattsap with a load of people on the estate and no one has said that! She said it would push the price up if they were to come and de-weed the shared driveways. If you refuse to pay the service charge your mortgage company won’t let you renew without the balance you owe being paid, it’s an absolute joke and they are breaking their contract of not doing any work what’s so ever on this estate but I expect they will have the cheek to try and put their charges up in April. These estate managements are am the biggest con going and if I had known the pit falls and the cons of these companies, I would keep away. Who wants to buy a house with a service charge when the area is over grown and filthy. They only got the one star as it wouldn’t let me comment until I had given a star rating. They don’t deserve any stars at all😡
1/5
TrustpilotPlumlife Shared ownership has cost me thousands of pounds wasted
So shared ownership has cost me more than my mortgage costs me - I've been totally screwed by Plumlife's shared ownership scheme. Their rent is over £300 a month and my mortgage is £280. I had an issue with the roof after a storm and they said the buildings insurance didn't cover the damage so I forked out £500 to fix it - This should have been covered by them but they refused to allow my claim. The maintenance of the paths and fencing in the common areas is just terrible, they pay the contractors pennies and charge a fortune for this on the accounts. They think we're stupid. Well I suppose we are because their shared ownership schemes are a complete rip off. Don't ignore this because I would have loved to be positive about shared ownership and Plumlife but the cost of rent and if I wanted to pay for the other 50% means it's been a very expensive and bad decision.
1/5
TrustpilotPlum Life are easily the worst building…
Plum Life are easily the worst building managers I’ve ever had. They do not have the skills for the job of managing and maintaining a large II* listed brutalist building that is Park Hill. Instead they facilitate it’s decline by engaging the crappiest contractors they can find, not supervising or ensuring work is done to a satisfactory standard, and ignore resident queries and complaints. I’m not talking minor items here, I’m referring to, for instance, insisting on using: a heating contractor who have no training whatsoever in the management of our buildings District Heating System; a ‘gardening’ firm who have systematically killed off much of our lovely landscape-architect-designed gardens; a lift firm who left our main lift not working for 8 out of 12 months in 2019; electricians who seemingly cannot change light globes leaving large sections of the estate in the dark; waste contractors who don’t provide enough bins for our needs, window cleaners who randomly miss windows they are meant to clean etc. Do not believe a thing on Plum Life’s website. They are not a professional building management company instead their service is completely amateurish. Avoid them at all costs.
5/5
TrustpilotVery smooth and always updated with…
Very smooth and always updated with dates and progression of the new build Very friendly staff who always helped with any queries or concerns that I had
Thank you so much for taking the time to leave this great review, we really appreciate it. We hope your journey with Plumlife continues to be a positive one.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cope & Co.'s Derby office has 166 reviews across 1 platform: 166 on Trustpilot (across the whole business).
Cope & Co. Derby is rated 3.8 out of 5 across all 166 reviews.
Cope & Co. Derby, Canterbury House, Stephensons Way, Derby, DE21 6LY, DE21 6LY.
