Cope & Co. Derby reviews

★★★★★ 5/5

Trustpilot

My experience with Plumlife has been…

My experience with Plumlife has been largely positive. The sales advisor, Jonny, was professional, responsive, and kept me updated throughout. Despite some delays due to third-party processes, the overall experience was well-handled, and I’m really pleased with how everything turned out.

Adebiyi · 12 November 2025

★★★★★ 5/5

Trustpilot

Everything was great and smooth

Everything was great and smooth. The gentleman ( Ian Burns) from Plumlife was always very helpful, polite and kind. If it was something unclear or if we didn’t understand, Ian was always “on hand” and helpful. All provided information and processes were with no problem. We are happy that we have our new house and that the Plumlife have employees like Ian. Just now we are new happy Plumlife customers.

Katerina · 25 November 2024

★★★★★ 5/5

Trustpilot

I recently completed on a property & my…

I recently completed on a property & my sales advisor Ian Burns has been absolutely fantastic! Ian kept me informed every step of the way. I didn’t have to chase for an update at all.Ian was happy to answer any questions I had & nothing was too much trouble to answer. He was always very prompt & very efficient.Excellent professional service, thorough and efficient. I would highly recommend Ian. Ian also made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly & professional manner.Keep up the good & excellent work Ian. You are a star & most importantly you are a credit to plumlife!!!

Bunmi · 18 May 2024

★★★★★ 1/5

Trustpilot

They ignore you when you have a problem

I have called twice (16th & 20th April) regarding an issue with a refund for management charges. Both times the person has not been able to adequately explain the issue and have told me their manager will call me back. No one has ever called me back. Is this the way you treat your customers, ignore them until they stop bothering you? Terrible customer service

Jimmy · 22 April 2026

★★★★★ 5/5

Trustpilot

Great communication

Great communication, helpful staff and assistance wherever needed. We had dealt with Richard Capper from start to finish of buying our house, and he was always available and helpful with any queries.

ETHAN · 20 August 2026

★★★★★ 1/5

Trustpilot

Went through plumlife to apply for an…

Went through plumlife to apply for an apartment, they have taken money from me and now will not respond to my emails to reimburse me. Pre rental documentation was sent with the wrong persons name on it and overall terrible service, no direct phone number for the team in control of the new apartments in Stockport either. It's not coming up to a month's with no word from them and they still have my money.

Tomas · 9 January 2026

★★★★★ 5/5

Trustpilot

Jim our building manager at Park Hill…

Jim our building manager at Park Hill here in Sheffield continues to do an outstanding job. Often coming in to sort emergencies in his own time, going out of his way to help residents whenever he can, etc etc. Other parts of the estate are managed by RMG and have tons of issues, not so here in Phase 1 where Mr Martin is in charge, long may he continue.

Dave · 27 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to picking…

Excellent service from start to picking up keys, all the staff at Plumlife were amazing and explained well the process of buying a shared ownership house. Great communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian. We did had a great experience.Could not recommend Ian enough.

Larisa · 12 May 2024

★★★★★ 5/5

Trustpilot

Staff so friendly and very helpful

Staff so friendly and very helpful, our sales advisor Jonathon made our experience better, he was always there to help and support us through our home buying journey 😁

Amy · 8 December 2025

★★★★★ 5/5

Trustpilot

Brilliant service!

Rachel and the Sales team at Plumlife have been amazing to deal with. They were very knowledgable in answering my questions on my viewing of Worrall St and acted quickly and efficiently throughout the entire reservation and sales process. I never felt rushed at all through the process and Plumlife always responded quickly to any queries from myself or my solicitor. The team were great at following up with my solicitor to ensure the sale went through on my new home as quickly as possible.

Oliver · 6 November 2025

★★★★★ 1/5

Trustpilot

Plumlife just don't care…

Received letter in the post giving us less than 24 hours notice to remove all vehicles from the car park by 8am next day to allow contractors to complete pothole repairs. Some neighbours are on holiday! To make it worse for those of us who complied no contractor turned up! Called to get an update at lunch time and was fobbed off that they would call back - they didn't! Latest in a long line of rubbish service since Plumlife took over: we live in a listed building and getting them to do any maintenance is like trying to herd cats. They will be responsible for this building going to ruin and being lost from the historic record.

Stuart · 3 October 2025

★★★★★ 5/5

Trustpilot

Rachel was very helpful

Rachel was very helpful throughout the purchase process. Excellent service.

CC · 8 April 2026

★★★★★ 5/5

Trustpilot

Great customer experience

From start to moving in Liam Jones couldn’t do enough to ensure I had everything I needed for a smooth transition. We had delays with solicitors and many bumps in the road but he was always available and willing to help where he could do. I have just moved in and couldn’t be happier wit my new home. Would definitely recommend

Dave · 3 March 2026

★★★★★ 5/5

Trustpilot

Very happy

Very happy, and Ian was so helpful. He sent photos and videos of the house and understood my particular circumstances. I also loved my tailored welcome gifts, thank you! I wish I could have chosen my own kitchen cupboards and had space fully ready for dishwasher, but this is separate to the service Ian provided.

Hannah · 19 November 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ian Burns

Ian Burns our sales advisor from Plumlife has been fantastic, with the completion period changing constantly (through no fault of plumlife) he was always keeping us updated, whenever I had a query or concern Ian would always respond to me promptly with an answer, and if he wasn't sure he would go out of his way to find out.Thank you Ian, and Plumlife for making this completion and transition into our new home a lot less stressful :)

Jen · 3 August 2023

★★★★★ 5/5

Trustpilot

Amazing first-time buying experience with Plumlife!

Where do I even start?.... I now live in my dream home and it is all thanks to Ian Burns, who has been so amazing, personable and professional throughout the entire purchasing process. Ian has made the whole process with Plumlife so smooth and seamless, with constant communication and updates, to providing reassurance and support when certain things didn't go as planned. I was a first-time buyer so had limited knowledge about mortgages initially, but Ian recommended a trusted mortgage advisor and solicitors who literally did everything for me. Ian went ABOVE and BEYOND to help me secure my home and has still been on hand to sort out any issues (minor ones may I add) following moving in, and I know I can still contact him with any future queries, which adds an extra layer of security. I am so grateful to have had such a positive experience with someone who genuinely cares about people and doesn't just want to make quick/thoughtless sales. Ian is an absolute asset to Plumlife and I really hope that he is recognised for all his hard work and dedication towards the company, particularly towards the families that he deals with. Thank you so much for everything, Ian...you have helped change mine and my children's lives forever and for that I'll be eternally grateful 🙏🏽🥲You are an Angel, THANK YOU! Xx

Miss · 28 April 2023

★★★★★ 5/5

Trustpilot

Polite and professional

We can’t fault the team at plumlife at all every phone-call and meeting was always very polite and professional, we dealt with Ian and he couldn’t do more for us on the journey of purchasing my mums property. He guided and helped us with every step along the way even when things got complicated with solicitors and went above and beyond in my opinion. We can’t thank him enough for his assistance. The only thing I have to say is it does take a while to sort out any snagging issues or report anything through plumlife over the phone or though email and this is something they could work on but as we live on an active site they do have someone on site to go and see which is a lot easier but won’t be once they are no longer here.

Laura · 2 March 2023

★★★★★ 5/5

Trustpilot

Smooth transition into my new home

I moved into my new home 2 weeks ago & have to say, my experience with Plumlife has been exceptional so far. I initially dealt with Kelly, and then Ian. Both have been super helpful, kept me informed along the way and accommodated any needs I’ve had - responding quickly to all my emails & phone calls. On the day of move in, there was a delay (with solicitors) with myself & another family. It went on late into the evening. But Ian stayed around, going above & beyond to do all he could to help. This was very much appreciated.

Lucy · 31 December 2022

★★★★★ 5/5

Trustpilot

Ian was brilliant from first being…

Ian was brilliant from first being introduced to getting the keys he was brilliant. All the team at plumlife always available to make the transaction easy. Highly recommended

Layton · 29 July 2025

★★★★★ 5/5

Trustpilot

Excellent Service

We found the whole process easy and straightforward, our Sales Manager was brilliant always on hand to answer any questions.

Lesley · 15 October 2025

★★★★★ 1/5

Trustpilot

Plumlife have taken two months direct…

Plumlife have taken two months direct debit from my daughters account after she had bought her previously shared ownership property. Over 35 days ago now. Plumlife owned the error and assured her she would be reimbursed in full but “it could take 28 days for the payment to be made”. I wan’t aware my daughter had extended a line of credit to Plumlife, neither was she. Thirty five days and counting she is still chasing & waiting for payment because “Phil is on annual leave” and “needs to sign the paper work”. Beggars belief. Not the first time this business has been negligent with basic customer service. Take my advice steer well clear of them. At best incompetent and careless with clients reasonable expectations. Mr T. M Bromley.

Pamela · 23 September 2022

★★★★★ 1/5

Trustpilot

Don't fill out customer satisfaction survey untill issues are sorted

Plumlife were amazing up untill the point that I gave the customer satisfaction review. Since then Its like a coin has been flipped and ive struggled to get a response from anyone for all of my issues. I've got snags that were picked up 6 months ago which haven't been sorted. So many snags were promised to be done "ASAP" when we moved in and now no one seems to care. I've seen responses to other negative reviews to say it's out of Plumlife's control but I don't even get a response to my email and it's Plumlife that made the promises of certain snags being rectified when we completed.

Aiden · 21 September 2022

★★★★★ 5/5

Trustpilot

My new home

I am really happy I got my shared ownership home through Plumlife. From start to finish I cannot fault them and Kelly was amazing throughout. I had no idea what I was doing and she talked me through the whole process. She kept me informed about what was going on and if I had any questions she always responded quickly and would go out of her way to resolve any issues. When I moved in she had a bag of goodies to welcome me into my new home and I felt she was as truly excited for me as I was. I love my new home and I cannot thank Kelly and Plumlife enough. I would definitely recommend them.

H · 23 August 2022

★★★★★ 5/5

Trustpilot

Hi I am currently remortgaging my…

Hi I am currently remortgaging my shared equity property! As I’m on a interest only mortgage at 7% interest! So want to go onto a affordable repayment mortgage at 3.5 % Yvonne Unwin has been very helpful to me nothing is too much trouble. She has provided me with excellent customer service. She has gone well above and beyond the extra mile. She got me permission from homes England for me to remortgage for another 24 years. As I’m paranoid schizophrenic on a community treatment order because of my disability I was in hospural most months of the year so couldn’t work. So could only afford interest only mortgage. So yvonne understood my situation and asked homes England if they would approve me staying in my house. They said yes! so I’m very happy I can stay in my house. Yvonne’s help has changed my life I thought I’d have to move into a rented flat so because of Yvonne’s kindness I can stay in my house for another 24 years! Thank you for everything yvonne and plum life you’ve been very kind to me and I do appreciate all your help! I feel very lucky Best wishes Zoe smith

Zoe · 22 August 2022