Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI never leave reviews normally or unless I receive an exceptional service, but I have to say dealing with Rich at Bagshaw’s was fantastic. The one thing which I believe to be most important is the communication link and they call you back when they say they will. I was fully updated throughout the process and Rich certainly went out of his way to help us. I’m very grateful of this and it put me at ease with this process. I would highly recommend Bagshaw’s but more importantly the staff within it. 5* stars Plus absolutely. I thank you very much Neil and Adora ……
Neil · 19 March 2026
Agent replied · 16 April 2026
Thank you for your amazing review, Neil and Adora! We're thrilled to have provided you with fantastic service, keeping you updated every step of the way. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI was recently helped by Amrit the…
I was recently helped by Amrit the sales negotiator at Bagshaws Residential in Derby City to sell my property, and I could not fault Amrit’s service. From day one, her communication was top-tier and so prompt. Amrit and the whole team were always on hand to answer questions, provide updates, and even gently chase solicitors to keep the chain moving.Their market knowledge and negotiation skills truly set them apart, ensuring I secured the best deal possible. Moving house can be an incredibly stressful experience and complex but the genuine care and support I received from the entire team made everything so smooth and hassle-free.I highly recommend Bagshaws Residential in Derby to anyone looking to buy or sell. Thank you Amrit and to the whole team for going above and beyond!
Ian · 23 May 2026
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. You are never updated, your calls and emails are ignored. Unprofessional rude staff. The solicitors are part of the same group so you are never updated. My whole chain completed and moved leaving only myself who is buying through Bagshaws. I have had to go to Land registry directly to get any update, Information is not given in a timely manner to my solicitor. Avoid at all costs!
Lisa · 15 July 2026
★★★★★ 5/5
GoogleI want to mention how brilliant Rosh was when he came to value our house. He was knowledgeable and explained how he would market our property with a proactive strategy; this is something other estate agents have not done. In doing so we are now SSTC and I couldn't be more pleased. We can now start looking for our new home.
Kuldip · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're delighted that we were able to provide a proactive and effective approach to marketing your property. Congratulations on achieving a successful sale and we look forward to helping you find your dream home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmelie & Adam were fantastic, our sale & purchase process were both through Bagshaws and had a few hiccups, which were no fault of theirs, they kept us up to date, pushed the people that needed a nudge and answered all our queries. We would recommend Bagshaws & the team to anyone - we’re so happy we finally made it into our new home, thank you!
Liam · 13 September 2025
Agent replied · 12 November 2025
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRich was very welcoming, helpful, fast and friendly with his replies and overall lovely to work with. The service was excellent and he has done everything he could to cater for our needs, insuring we got what we wanted. Being a first time …
Kieran · 16 March 2026
Agent replied · 16 April 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur experience with their services has been incredible. They are top with the services they provide and I have no regrets using Bagshaws Residential Estate agents. Keep up the good work and thank you so much Richard Gulley and your team.
Elizabeth · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing Bagshaws Residential Estate agents. We are thrilled to hear about your incredible experience with our services. We appreciate your support and will continue to strive for excellence. Thank you again for choosing us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe honestly can’t thank Richard enough for everything he has done for us. As first-time buyers, we never expected the process to move so quickly or feel so smooth, but Richard made it happen. From start to finish, he was incredibly …
Charlotte · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Richard provided such outstanding service during your home buying process. It's our goal to make every client's experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used bagshaws to get our mortgage sorted. We brought our property at auction and due to the time frame being so short to get everything completed. It was a lot of work. Richard was an amazing help and I can’t thank him enough for the time and effort he put in. I couldn’t recommend them enough. If I had any questions or didn’t understand certain things. I could always guarantee that I’d be able to get things explained to me.
Lana-rose · 28 October 2024
Agent replied · 11 November 2024
Hi Lana-rose,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Richard was able to assist you effectively, especially given the tight timeframe. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAn amazing mortgage advisory service, had our mortgage approved within 2 weeks from initial application. Great experience! Specifically Richard was really helpful and proactive, had everything covered from the beginning. Well recommended!
Michal · 26 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with our mortgage advisory service! We are thrilled to have helped you get approved for your mortgage in just 2 weeks and are glad Richard provided exceptional service. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRosh made a tremendous effort in getting my house sold and was working night and day to get buyers in the door and kept me updated every step of the way. I can’t thank him enough!
Josh · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! It was my pleasure to work hard for you and ensure a successful sale. Your satisfaction is my top priority and I'm glad I could keep you informed throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a first time buyer, I contacted Bagshaws amongst other agents to view properties. Adam took the time to explain various processes and showed me lots of different properties after understanding exactly what it was I was looking for. I also spoke to Rich the mortgage advisor who was amazing after speaking to other advisers who just baffled me with numbers. The whole team really looked after me and I cannot than them enough! Enjoy the chocolates you earned them!
Holly · 29 July 2024
Agent replied · 28 August 2024
Hello Holly, thank you so much for your kind words! We're thrilled to hear that Adam, Rich, and the rest of our team could assist you so well during your first home-buying experience. Enjoy your new home, and thank you for the chocolates! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmelie was amazing during our move, we purchased a property listed with them. Everyone we spoke to was super friendly and helpful! Thank you again!
Lucy · 26 March 2026
Agent replied · 16 April 2026
Thank you for trusting us with your move and for the kind words! Our team strives to provide top-notch service and we're glad to hear Amelie and our staff were able to make your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAll the staff at Bagshaws made my property search really pleasant. Whilst I ended up going for a house with another agent, I really appreciate the time and effort they put in to helping me find a house, and in particular I would like to thank Amelie for keeping me updated with new houses they had come on the market, and for her patience with all my questions!
Megan · 19 October 2024
Agent replied · 22 October 2024
Hi Megan,
Thank you so much for your wonderful 5* review! We're delighted to hear that you had a pleasant experience with us, and we truly appreciate your kind words about Amelie and the rest of the team.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleRichard Gulley was the mortgage advisor for our move. We were going to port our mortgage but Richard showed us that we could save money by looking at a different bank completely which we would never of looked at. Highly recommend him to anyone!!
Nathan · 7 April 2025
Agent replied · 19 May 2025
Thank you Nathan for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to send my praises to Rosh & Ibraheem . They did an amazing job on negotiating an offer on my house to get me the best price. They kept me in the loop at all times and made me feel secure in the choices I made moving forward. I had to get them a box of chocolates to say thank you ☺️
Lucy · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for entrusting Rosh & Ibraheem with the sale of your house. We are delighted to hear that we were able to negotiate the best price for you and keep you well-informed throughout the process. It was a … More
★★★★★ 1/5
GoogleWe left keys with Bagshaws to market our late mums property , they did 2 viewings. Ist viewing property was left without the alarm being reset and then 2nd viewing they left the property insecure .
Manager non apologetic, even when going in to collect the keys the advisor for 2nd viewing had no apology.
I wouldn't use this company if they were the last resort . Advertising of property not to standard . This has now been removed from website
Can't give no stars as it won't allow me to post anything, so unfortunately had to give it 1
Mark · 14 August 2025
Agent replied · 12 November 2025
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRosh at Bagshaws is the best estate agent I’ve ever dealt with. He took me on several viewings and was extremely polite, very well dressed, and had a lovely smile. Being a first time buyer, there were a lot of things I didn’t understand but Rosh helped me put my mind at ease with some issues and concerns I had with buying a property. 10/10 experience and would definitely recommend!
Chelsee · 5 November 2025
Agent replied · 12 November 2025
Thank you for your kind words! We are thrilled to hear that Rosh provided top-notch service during your home-buying journey. We pride ourselves on our knowledgeable and friendly agents, and we are so glad that Rosh was able to make your experience a positive one. Thank you for choosing Bagshaws and recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAdam is the new branch manager, very communicative, always at the end of the phone if we need to know anything, on top of that he found us plenty of buyers, then vetted them to make sure they were proceedable. Sold the house within days, and kept us up to date with the progress of the sale. Can't recommend Adam and his team enough.
Ritchie · 15 April 2024
Agent replied · 14 June 2024
Ritchie Bridge thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently viewed and bought a property with bagshaws. I received exceptional customer service and support from Ibraheem throughout the whole ordeal. He recommended Rich the in house mortgage advisor and he managed to save me a small fortune. Great service from everyone there. Couldn’t recommend them enough!
Abu · 10 January 2025
Agent replied · 12 January 2025
Many thanks Abu for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Mickleover branch. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBagshaws Bakewell provided a £420,000…
Bagshaws Bakewell provided a £420,000 valuation of our property, which was used during mediation in connection with a proposed buyout. The property subsequently sold within 48 hours for £555,000, £135,000 (approximately 32%) above their valuation. In my experience, this valuation had a significant financial impact, and I would strongly recommend obtaining an independent valuation before relying on Bagshaws.
Deke · 29 August 2026
★★★★★ 5/5
GoogleWe recently contacted Bagshaws in the regards to selling a property. Rich & Adam went above and beyond to help and to make the whole process as stress free as the could.
Thank you
Samuel · 28 March 2025
Agent replied · 18 June 2025
Thank you for your brilliant 5* review and thank you for your kind words Samuel. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotMy experience with Bagshaws Bakewell…
My experience with Bagshaws Bakewell was consistently poor from start to finish.
Sean · 22 July 2026
★★★★★ 5/5
GoogleI was recommended my mortgage advisor Richard Gulley at Bagshaws. From first introduction/consultation i was impressed. I knew i was in safe hands. Very informative and calm throughout the whole process. Provided such an effecient service & …
Azba · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave this wonderful review! We are thrilled to hear you had such a positive experience with Richard at Bagshaws. Our team takes great pride in providing a smooth and efficient service to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
