Trusted Agent profile · Derby
★★★★★
1,744 reviews across 2 platforms
Cotchett Village, Derby, DE3 0DN
Part of Avant Homes Midlands, see every office.
Avant Homes Midlands's office in Derby, at Cotchett Village, is rated 3.7 out of 5 across 1,744 reviews on two platforms, including 28 Google reviews rated 2.7.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have recently bought a house at…
We have recently bought a house at Sommervile village Stockton on Tees.I our opinion the Sales advisor Angela Kingsley has been amazing at every stage of the purchase.Whenever we raised any issues she would get them sorted straightaway.Can not complain about anything.Keep providing excellent service to others as you did yo us.Thanks
5/5
TrustpilotI am in the process of getting my first…
I am in the process of getting my first home. I have been dealing with Jacque from Avant homes. She has been amazing. Excellent customer service. I had no plans to get a house in the immediate but l was impressed by her commitment to going the extra mile and her recommendations has made the process seamless. Kudos to Jacque Mcphee and all the Avant home team.
1/5
TrustpilotBerkeley DeVeer sales, Avant customer care. Neither resolve issues and ignore you in the hope you go away.
We bought our house from Berkeley DeVeer but now they have taken over Avant and are handling our case under that name so here goes. I wish there was a negative option not just a 1 star. We are getting to the point where we really dislike our house. It’s affecting our mental health, it’s depressing to come home to see such shoddy workmanship in almost every area of the house. The brickwork around the front door has mortar gaps varying from 1-5cm in several different shades, and this is after 2 rounds of “remedial” work. The woodwork on the stairs and throughout the house is a mess. We have a curved angle in a corner of a stud wall rather than a crisp angle, but then it’s also plastered and finished like it was done with a butter knife. Flaking paint on radiator pipes. Patio doors that are so hard to open it needs a shove. Can’t push too hard though or it will swing open and hit the heat pump which means the door doesn’t even open much past 90 degrees to the house. The shower screen in the family bathroom still leaks onto the floor despite having it replaced. The en-suite shower was leaking for so long we check obsessively every time we use it because instead of investigating the cause, the leak was diverted with layer upon layer of silicone it ended up leaking through the ceiling, tracing the wiring into……the fuse box that was also wired incorrectly so it could have given us a nasty shock. We expect to see water leaking from the showers so we daren’t even lay any flooring in the bathrooms so at least we have a heads up before we end up with another fire risk. We shouldn’t have to be living like this with bare wood on the bathroom floors! The rear gate is attached to the shared back fence not to a post in the ground and the ironmongery is on the wrong side of the gate so we couldn’t attach any form of security measure to it even if we wanted to. The list goes on. They know about it all but no one listens. We’ve complained, we’ve escalated, we’ve begged and we’ve pleaded but 16 months later we are still in what we consider an unfinished house. When we’ve put all our savings into it and have no spare money to fix things ourselves in a house that was significantly delayed, that should have been our forever family home. It’s just not right. We are exhausted by the whole process of chasing snagging work, being ignored and belittled. I’ve even had some contractors tell me that they’ve heard from customer service reps that I’m causing a fuss and being a nightmare, as if its me asking for issues to be fixed properly that is the problem in this situation. So much so they’ve been apprehensive about coming to my home. I’ve never lost my temper with any staff member, kept my calm and been respectful. I’ve being in floods of tears on the phone to the MDs PA in a desperate bid for escalated support and even turned up at the front door of their head office to speak to someone above their head of customer services who had ignored us for months to try to get some action from higher up. That also didn’t work and we were forced to go no contact with Charlotte for my own mental health believing it to be her to blame when it’s seems it’s actually company policy to treat customers like this. Wish I had lost my s**t with them, wish that I had kicked off. I’d love nothing more than a therapeutic scream and shout on the phone but I don’t, it always falls on deaf ears anyway so it probably wouldn't make any difference how I conducted myself but I don’t. It’s a sham of a company and I don’t think my house will be worth anything in the state it’s in so it’s not like we have any choice but to live with it and attempt to fix the issues over time. It shouldn’t have to be like this. I know we’re not the only ones who have had issues the same as ours, I’ve spoken to several people on many of BDV sites and unfortunately it’s the way they conduct their business. They aren’t even ashamed of it. Please, if you read this when thinking about buying a house from BDV or Avant - however they present themselves, just don’t. Don’t do it. Choose a reputable developer with good customer services. If they lie to you from the start like we experienced from this company, follow your gut and think twice, we wish we had. Save yourselves!
5/5
TrustpilotReally enjoyable look around the…
Really enjoyable look around the properties available. Julie couldn’t have been more helpful, open and honest. Answered all our questions and even followed up on an email query I had late on Sunday which was excellent and unexpected. The houses viewed were all well finished and spacious and the location is excellent. The whole process going forward looks well thought out and streamlined and looking forward to closing a deal in the coming week or two. Many thanks 👍
5/5
TrustpilotAlmost a year...
We have been in our home for almost a year now and have had only very minor issues. Far less than expected and Avant customer services have been great at ensuring these have been dealt with. Some items took a little longer than expected due to covid but with this in mind, the level of service has been excellent.Our home is attractive, warm and very modern which is exactly what we wanted in a new property.
Thank you so much for your review MarkIts great to hear how happy you are with your home and have settled in well.We wish you many years of happiness in your new homeKind RegardsAvant Homes
5/5
TrustpilotExcellent
My visit to Trinity Fields development was an absolute delight, largely due to the exceptional service provided by the staff. From the moment I arrived, I was greeted warmly and guided through the development with genuine enthusiasm and expertise. Their knowledge about the homes was impressive, and they patiently addressed all of my questions, ensuring I felt well-informed and confident in my decision. Their dedication to providing outstanding service was evident at every step of the way. Thank you.
1/5
TrustpilotThis company cares about money and nothing else.
UPDATED**Avant have removed other reviews from other buyers in the estate, so this score is not a fair representation of their actual trust pilot score, also quite obvious write their own positive reviews.**This companies ethics are horrendous. Do not complete your review until all work is completed if you are un lucky enough to buy with them. You will not get the work finished. I have been told that many lies my head is spinning. They have now sold half of my street to a housing association, while promising me this wasn’t going to happen. After everyone, from the site manager to the sales team lied to me about this when they couldn’t lie anymore I was just told “sorry you feel this way” and “Feel free to take legal action”. Be very very careful.
Dear AndrewWe are disappointed to hear that you are unhappy with our service. As you will be aware, the Government’s strategy for tackling the current housing crisis is through encouraging wider participation in home ownership through the provision of quality affordable housing on new development sites. Avant Homes, like all other housebuilders, work with affordable housing providers who are interested in investing in new affordable homes in the areas in which we are building, to increase the availability of good quality affordable homes for families who are simply, without assistance, unable to get onto the property ladder or able to access suitable family accommodation. It was not until some months after you purchased your property from us last year that we agreed to sell 11 additional affordable homes to Believe Housing. This sale has only just completed and it means that no site manager or sales staff would have known about the social housing plots when you spoke to them during the sales process.It is Trustpilot and not Avant Homes that removes content from the Trustpilot website. In line with the Trustpilot website terms and conditions, they have the ability to remove fabricated reviews from people who claim to be customers, but who have, in fact never had any dealings with the Company, which we understand is the basis on which certain reviews have been taken down recently. Best Regards,Jessica Walker
5/5
GoogleLouise coleman was amazing and shes an asset to Avant homes, I wish everyone's customer service was like hers, she literally made our day, thank you so much Louise
3/5
TrustpilotI had some problems with Avant after…
I had some problems with Avant after they were taken over. It caused a lot of stress and upset but when I email them I can honestly say that the lady I deal with , called Helen has been amazing. Any problems I have she has sorted
1/5
TrustpilotThe worst customer service EVER!
If you do not want your experience of buying a new home ruining, DO NOT buy from Avant. I had issues from the very beginning with the Sales team and followed their Complaints Process as advised and detailed on their website and every email was ignored, even from the CEO, great leadership!!!. If the CEO cannot be bothered to respond then what hope do you have of getting any response at all when that is the culture the leader of the business instills.Their response time to emails for snagging is ridiculous and they will do anything they can to not respond.I have been in my house for over 2 years, I love the layout and the area but the build quality and willingness to close out snagging issues is appalling. So much so, the optional extra flooring I chose as an extra has never and is still not fit for purposeA while ago I did leave a 5 star review as their best engineer came knocking on doors with a card explaining if they didn't get 10 5 star reviews they would not get a bonus. The worst company I have ever had to deal with
1/5
TrustpilotBooked Viewing 14th January 2024
I booked a viewing online on thursday for Saturday morning to view the Shorebrook at Trinity Fields in Retford, i recevied a confirmation email stating that someone would come back to me to confirm my appointment. - no one did.On saturday morning i called to make the booking, i said that i had booked online and the lady said oh i have not got round to confirming them yet! My request was for 10am, i called at 10am so not sure how i was meant to get to the viewing.We explained that we would like to view the Shorebrook and rearrange to go to Trinity Fields on sunday between 10am and 11am to view the property. The lady explained that the property that we had enquired about had now been sold, but there was another property but this was more expensive, we said that was fine.We arrive at the show office on sunday morning at 10.30am, the lady in the office was on the telephone apologising to someone about brochures that had not been sent out. She welcomed us and we explained who we were and why we had come, she continued to show us the site plan and then explain that she did not have a show home of the Shorebrook to show us, there was on in Sheffield that we could go and see!She said she could show us another 4 bed home, but we said the whole reason for us coming was to view the house that we wanted to buy! we were not impressed with this and explained that she had bascially wasted our time. Why could she have not said on the phone, there was not show home and said that there was on in Sheffield that we could view.We were looking forward to viewing the property and potentially buying it, this has left us feeling that we should give Avant a wide birth, as if you cannot get view properties right imagine what buying one would be like.Therefore we have decided to not take the purchase of a Shorebrook at Trinity Park any further.Kind RegardChris Johnson
5/5
TrustpilotSherbern in Elmet show home viewing
Sarah from Avant Homes was very welcoming and answered all my questions about the property. She provided me with all the relevant information and brochures following the show home viewing. The viewing was not rushed and I had ample time in the show home. Sarah did not try to pressure me into securing a deal like many representatives try to do. Overall, a nice experience.
1/5
GoogleAfter seeing a news article about the problem Mr Singh is having, avant homes need to sort their work out. Too many new build developers are taking advantage of customers. They need to be regulated better and avant homes is a prime example
1/5
TrustpilotThey don't respond to you and don't solve your problem.
If you are researching houses to buy from Avant Homes, think twice, don't buy it. You will be well looked after, you will be in love with the showcase houses but they won't talk about how stressful it is after you move. They don't solve your biggest problems. I'm going into the second year since we got the keys and I'm still waiting for someone to fix a leak in the bathroom. Just as several neighbors have been waiting for repairs for over a year. This is ridiculous.
5/5
TrustpilotDespite a delay in moving the quality…
Hay Green Lane Avant homesDespite a delay in moving as to be expected, the quality of the build willingness of all Avant staff from sales Georgia to the site manager Deanand after sales LukeI have dealt with has been a 5 star. Any reports of minor faults have been rectified the same or next day My home was inspected by a professional snagger and they compliment avant on the build quality
5/5
TrustpilotLesley : Cygnet Park Newcastle upon Tyne
Lesley the sales person is always friendly, polite, welcoming and helpful, she guided us through the available choices and was supportive throughout. She communicated clearly and effectively with us so that we always new what actions we needed to take and how the build of our new home was progressing. Once we received the keys the onsite team were very good at sorting out a few of the initial problems. Lesley always stops for a chat when she is out and about on the development and always asks if everything is ok. 5 stars for her customer service.
4/5
TrustpilotGreat Houses,unsure on location
The adviser answered most of our questions and was really helpful.Would like more information on the planned bus service for the estate and whether it will be operational at weekends and later in the evening than the park n ride currently runs. Its a massive plus to buying a property in this area knowing that there will be a regular bus running 7 days a week until late,otherwise it feels a bit isolated and you're a bit stuck.
5/5
TrustpilotAmazing staff
Abigail Clayton is an amazing member of staff for Avant Homes she explained everything thoroughly and was very transparent on the whole process she is professional and very helpful. Thank you!!
5/5
TrustpilotFriendly, knowledgeable and extremely helpful
We had an extremely warm welcome from Julie at the Wilbur Chase development marketing suite. She was very knowledgeable, and gave us a lot of very useful accurate, information in a very professional way. She took the time and trouble to show us around the site and gave us a guided tour of all the available properties. She referred us to the website which contained the most up to date information on the development, and before we had returned home, she emailed us with a resume of our visit and a short precis on each of the houses we discussed. We have all the information we need to make a decision on our future.
5/5
TrustpilotAvant summerville quarter
Avant summerville quarter. For a first time buyer, they gave us excellent and outstanding service in our journey on building a new home for us. We would also like to recommend our sales advisor Vicki Phelps for helping us out in every possible way and giving lovely ideas to our new home. I was completely impressed by her professionalism and excellent customer service. We are greatly thankful for their services.
5/5
TrustpilotAn exceptional service.
The staff member that handled my appointment was very courteous, flexible and willing to help. She was professional in all interactions, patient and proactive. I hoping to get my first home through Avant Homes.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
5/5
TrustpilotJulie was very helpful showing what was…
Julie was very helpful showing what was available for our budget. Any questions we had she had the answer or was able to find the information for us.
4/5
TrustpilotSunderland - Wellington park
Just want to start off by saying that our experience with the Sunderland team has been fantastic. We decided to buy a property on the wellington park site just over a month ago and the service for the turn around has been exceptional especially at this time of year so close to Christmas. I would just like to mention that Louise and Rebecca have gone above and beyond to help us through this sale and to get it turned around in such a short space of time with always being contactable keeping us in the loop with the whole process. This is the first time we have bought a new build and can honestly say I would recommend. Not only have they helped with the sale and paper work they have been very understanding of our situation and made everything that little bit easier going above and beyond to get it all completed. They gave us time to view and attend the property when ever we needed for measurements and visits and made sure we had a walk around with the on site manager to discuss the house to its entirety. They both have worked so hard to find us our dream home and I highly recommend them. They truly are a hard working team. Thank you so much.
5/5
TrustpilotExcellent
Excellent, informative, very friendly and helpful staff member at the showroom - Laura Renshaw at Smithywood Gate @ Dodworth, Barnsley.
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