Trusted Agent profile · Daventry
★★★★★
266 reviews across 2 platforms
53-55 High Street, Daventry, NN11 4BQ, NN11 4BQ
Jackson Grundy,'s office in Daventry, at 53-55 High Street, is rated 4.5 out of 5 across 266 reviews on two platforms, including 123 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Jackson Grundy, Daventry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Daventry.
Every review we hold for the Daventry office, from every platform, shown as written. First names only.
1/5
GoogleThis company is a complete nightmare to deal with. I’ve had the misfortune of dealing with them twice, and both times were absolutely dreadful. Their so-called “customer service” is nothing but arrogance they talk down to you as if you’re beneath them. Rude, unprofessional, and downright unpleasant. I wouldn’t recommend them to anyone, and I genuinely hope I never have to cross paths with them again.
5/5
GoogleA big thanks to Lyndsey and her team who have managed our small portfolio at Daventry for the past 16 years. The service and guidance given has always been efficient, professional and delivered with a smile. Can't speak highly enough about the service they provide.
Thank you so much for all your kind words and positive rating Terry, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
5/5
GoogleI have been a tenant with Jackson Grundy for over 5 years and have been extremely happy with my experience. Lindsey Hancock and her team are a pleasure to deal with.
Thank you so much for leaving such a positive review and rating of your experience with Lindsey and the team, it is very much appreciated. Best regards, Nick - Jackson Grundy
5/5
GoogleI want to Thank you Lindsey Hancock and here colleagues for help and support when I have something difficulty on my previous property, been all the time helpfull and responsive. Definitely I recommend Jackson Grundy like the best agency.👍👍👍 …
Thank you very much for taking the time to leave such positive comments regarding your experience with Lindsey and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotThe 5 star company
The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.
Thank you for this wonderful feedback! We're thrilled to have helped you find your dream home, and it's great to hear Becky and the team made the process smooth and enjoyable. Your recommendation means a lot to us, congratulations on your new home!
5/5
TrustpilotHighly recommended service
Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.
Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey., The Jackson Grundy Team
5/5
GoogleGreat services Lindsey is phenomenal agent, very welcoming and friendly. She was easy to contact and helpful in every aspect. Great knowledge of the area and the property. I would definitely recommend Lindsey and Jackson Groundy Lettings.
Thank you very much for taking the time to leave such positive comments regarding your experience with Lindsey and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
3/5
TrustpilotNot great from my experience.
This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.
5/5
GoogleLindsey and her team are simply the best. They deliver efficient service and I highly recommend them. I have used Jackson Groundy Lettings for five years and they have never failed to deliver. Fast reliable service.
Thank you very much for taking the time to leave such positive comments regarding your experience with Lindsey and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleI have been a Landlord with Jackson Grundy for a few years and really pleased with the service I have received. Special shout out to Laura for all her help! Keep up the hard work girls
Thank you so much for leaving such a positive review and rating of your experience, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleLindsey and her team have been excellent with us over the last ten years. Very professional, friendly and polite service. Would not hesitate to use them again and recommend to others. Thank you Jackson Grundy!
Thank you for providing such positive feedback regarding your experience with the team George, and many thanks for your custom. Best regards, Nick - Jackson Grundy.
5/5
GoogleWe have worked with Lindsey at Jackson Grundy Lettings for over 20 years. She is professional, friendly and reliable, finding us good tenants and providing ongoing support. We would definitely recommend her and her team.
Thank you so much for all your kind words Ruth, and many thanks for entrusting Jackson Grundy with your custom for so many years. Best regards, Nick - Jackson Grundy
5/5
GoogleWe have worked with Lindsey at Jackson Grundy Lettings for over 20 years. She is professional, friendly and reliable, finding us good tenants and providing ongoing support. We would definitely recommend her and her team.
Thank you so much for all your kind words Ruth, and many thanks for entrusting Jackson Grundy with your custom for so many years. Best regards, Nick - Jackson Grundy
5/5
GoogleI worked closely with Sam and Rhys for the sale of my property. Due to the nature of my sale, this was an extremely stressful and upsetting time however they went above and beyond and made sure the transaction went as smooth as possible. I would definitely use Jackson Grundy again!
Thank you so much for your wonderful review Sophie. We're pleased to hear that the team were able to assist you during a difficult time. If you ever need anything in the future, please don't hesitate to reach out. Best wishes from all of us at Jackson Grundy. Kind regards, Alex
5/5
TrustpilotBecky was amazing throughout the whole…
Becky was amazing throughout the whole process. Thank you Becky for your great service!
Thank you for your kind words! We’re so glad to hear that Becky provided great service throughout the process. We’ll make sure to pass on your thanks to her. If you need anything else, you know where we are.
5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
1/5
TrustpilotDo not recommend this estate agency!
We highly do not recommend this agency for renting! We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!
5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
5/5
TrustpilotJackson Grundy team at the Duston branch.
The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.
3/5
GoogleHad a wonderful experience when viewing the home but have had issues since moving in, such as lack of communication and swiftness for resolving issues/request. This has disappointed us as we have read great reviews about Tanya but I am still yet to receive an appointment for fixing the property, following the instigation in October and waiting on an answer from a request, made a month ago - of which I have had to chase due to no updates from the agency, even after Tanya gave us initial reassurance. If this could be resolved easier on the phone please give me a call as you will have my personal details.
We are sorry to hear that you have been disappointed by aspects of our service. I have been in contact with Tanya and she assures me she has been doing all she can to assist you, however often certain decisions in relation to a property are at the landlord's discretion and outside of our influence....but I certainly apologise if you feel that communication has not been up to scratch. I do hope your experience improves and can get back to what was initially a positive impression. Best regards, Nick - Jackson Grundy
5/5
TrustpilotOpen lines of communication throughout…
Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.
Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!
5/5
GoogleHighly recommend Jackson Grundy Letting Agents. They have managed my properties professionally and cheerfully for the past 4 years. Keeping up with legislation and regulations and finding tradesmen when things need doing can be very demanding. I can rely on Jackson Grundy to make sure that my tenants are well looked after in homes that are fully compliant with building regulations and health and safety regulations.
Thank you very much for taking the time to leave such positive comments regarding your experience with the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
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Tell us what you need and we'll put you in touch. Jackson Grundy, Daventry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Daventry.
