Your Move, Darwen reviews

Thank you for the 5* review we are delighted you were pleased with our service. Wishing you all the best from the team at Bentons

Hello Alex, Thank you for taking the time to leave your review. We were hoping you might be able to elaborate further on your comments so we can fully understand your concerns. We assume your feedback relates to the charge made for a replacement key upon your departure from the property. Unfortunately, the keys you returned were not the correct set for this property, and the property was also left in a poor condition, requiring additional work to make it safe and secure again. We only have a 12 Hour turn around before the new tenants arrive (as we did you) and thus need to move quickly. We’d like to highlight that throughout your tenancy, all maintenance requests were dealt with promptly, compliance checks were carried out on time, and all statutory documentation was renewed as required. As managing agents, we have a duty of care to ensure the property is safe and fully functional for future occupants, which includes replacing missing keys where necessary. We’re sorry that you disagree with this decision, but we kindly ask that you reconsider your review, taking into account the efforts made to support you during your tenancy and maintain the property to the required standard.

Thank you for your positive rating! We appreciate your support.

Thank you for your positive rating! We appreciate your support.

Dear Clare, thank you so much for leaving us a 5* review. We are thrilled you have been pleased with our service. From all at Bentons

It is our pleasure to provide the excellent customer service you have experienced. Our team strives to provide the highest quality of service to ensure that our customers are satisfied. We look forward to working with you in the future

Thank you for your 5 star review for your experience with us

Thank you for your 5* review

Thank you for your 5* review

Thank you for your 5star review