Every review we hold for the Darwen office, from every platform, shown as written. First names only.
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5/5
GoogleI am pleased to give Olly a 5 star review. He provided an efficient, professional and friendly service . He explained the process and provided all the relevant information & liased with the other parties involved in the sale. The whole experience of house selling was far less stressful than I envisaged.
Anne Β· 4 June 2024
Agent replied Β· 4 June 2026
Thank you from all the team for your 5 star review Anne. We really appreciate you taking time out of your day to leave us the positive feedback.
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5/5
GoogleWe had a very positive experience with Bentonβs and all staff members were happy to help at anytime and gave fast and polite support
Bradley Β· 4 July 2025
Agent replied Β· 4 July 2026
Dear Bradley, Thank you so much for your wonderful review! We're delighted to hear about your positive experience with our team here at Benton's. Wishing you all the best.
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5/5
GoogleGreat service. Very helpful. We were first time buyers and they where supportive and kept me updated all the way. Big love, big sesh. Love sesh.
Fogzzz Β· 9 June 2025
Agent replied Β· 9 June 2026
Thanks for the fabulous comments. Big love back to you β€οΈπ β¦
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1/5
GoogleYou have been warned if the letting agent is using this company AVOID at all costs !!!!!
Removed money from my account without my consent and charged me Β£100 for a smudge on the wall that only required wiping off.
They will always award the landlord if you dispute anything and they will charge u Β£60 non refundable.
BRADFORDIAN Β· 8 June 2025
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5/5
GoogleI got a superb place. Thanks for Andy(rentaroom) for getting in touch with me to show this property. I am finding my space and room roomates. I have my pleasant time without any disturbances. Last but not least paying reposit instead of deposit was a fair option and I loved this. Thank you rent a room π β¦
Anurag Β· 8 June 2025
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5/5
GoogleThe app itself is easy to use. They provide a good onboarding call to all new members. Any issues after that, they sort there and then. Very much a can-do approach.
April Β· 25 February 2026
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5/5
GoogleFriendly, efficient and supportive, a clearly very caring company.
Tony Β· 22 November 2025
Agent replied Β· 22 June 2026
Thank you Tony, we really do appreciate the positive review. We try our best wherever possible.
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5/5
GoogleThe Box Factory have been using Chat Heroes for a number of years. The service is great and evolves with our business to ensure we are giving a great service to visitors on our website.
They feel like an extension of our team and I would highly recommend them.
Jamie Β· 2 September 2025
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5/5
GoogleHaving worked with the team a number of times for tennant finder, I am always super happy with the outcome, Chelsea and Nicola are a pleasure to deal with π β¦
Oliver Β· 23 March 2025
Agent replied Β· 4 May 2025
Hi Oliver,
Thank you for your positive feedback. It is a pleasure helping you find tenants for your properties, thank you for your continued loyalty to us!
Kind regards
The Darwen Team
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5/5
GoogleExcellent service from Jaden Wilks with the purchase of our property with great customer service and professionalism!
JOHNSON Β· 3 June 2026
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5/5
GoogleExcellent service on every count very happy with no probs at all
Dave Β· 19 October 2025
Agent replied Β· 19 May 2026
I'm thrilled to hear that you had an excellent experience with us! Thank you for your positive feedback and we look forward to serving you again in the future.
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1/5
GoogleWould not recommend for tenants.
After submitting a dispute with evidence which included dates of communication with letting agents, dates on check in and check out inventory, and messages from landlord. They have ignored all evidence provided by me, they stated that only the landlord provided evidence and have gone ahead to award the letting agents.
Yusuf Β· 8 June 2025
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5/5
GoogleBought and sold a house with your move, canβt recommend enough, special mention to Chelsea Winstanley and team who has been exceptionally helpful though-out and secured my sale within days of going to market!
Daryl Β· 8 May 2024
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5/5
Googleinventory base is very useful and easy to navigate, makes life a lot easier for me as i do majority of the schedule of conditions in my office
Charlie Β· 25 February 2026
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5/5
GoogleFantastic application which is very easy to use. It has made my work so much easier and saves a lot of time with no longer having to sort photos out back at my desk. Agents and landlords are happier with the reports.
Not had any issues working with the app and will continue to use it.
Sophia Β· 25 May 2025
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5/5
GoogleThe communication is really excellent- they are always quick to respond and provide clear, detailed information about the property. Highly recommended π β¦
Lazal Β· 4 June 2025
Agent replied Β· 4 June 2026
Thank you Lazal. I enjoyed the viewing and I will let you know when I see another property you may like
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1/5
GoogleAvoid using this company and services at all costs - there is no way to communicate with them. They charged my account in unfair disputed charges for a property I moved out of last year in which I had no water for 3 months (amoungst other problems) and had no response from the company renting the block for 1 year, 6 months after moving out. They are a service made to allow large rental companies to bill tennants with no checks made, communication given or protection for tennants whatsoever. It would be easier to pay a deposit and document conditions / checks. I have been unable to contact reposit and they debited the funds from my account in full after 48 hours of revieveing an email.
Sophie Β· 8 June 2024
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5/5
GoogleReposit is a fantastic service, We offer our tenants reposit because it gives tenants a clearer and more affordable way to rent and the whole process is much easier. Highly recommend
Joint Β· 8 June 2024
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5/5
GooglePaul was great, really helped us through the whole process making buying our new house as smooth and efficient as possible. I would highly recommend.
James Β· 9 June 2022
Agent replied Β· 9 June 2026
Hi James, many thanks for your review and I hope you will have many happy years in your new home. I look forward to seeing it when it's complete ππ β¦
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5/5
GoogleExcellent service from Paul and Demelza when recently selling our propery. Always available to answer any questions. Would definitely recommend them
Julie Β· 9 June 2025
Agent replied Β· 9 June 2026
Many thanks Julie. A lovely property and a privilege to sell it for you π β¦
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4/5
GoogleAdalind, Chelsea and Luke were really helpful and gave a responsive and friendly service
Farnworth Β· 22 June 2023
Agent replied
Thank you for your lovely feedback, we are pleased you are happy with our services. Kind regards Darwen Team
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1/5
GoogleAvoid getting this! Terrible customer service loads of hidden fees and useless if you have a problem with your landlord. Lets the landlord submit fees with no evidence no receipts of work and makes you pay if you would like to dispute. Great service for dodgy landlords but not so much for tenants.
Alice Β· 8 June 2025
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1/5
GoogleReposit is a scam. No matter whatever evidence you upload to support your claim. They does nothing and take money money from the bank account without our approval. 100% fraud.
Ekanath Β· 8 June 2024
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5/5
GoogleWe dealt with Robyn and Toni during our application and they were simply amazing! They made it really easy and did everything they could to make sure we were in the property we wanted within the same month! I will definitely be using them β¦
Harry Β· 4 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.