Wards Dartford reviews

★★★★★ 5/5

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I think its really important to get the…

I think its really important to get the right person to sell your house rather than the company as the company will only be as good as your sales person. I had a good feeling about Steve (Kings Hill Branch) when I met him and I wasn't wrong, had an offer within 2 weeks on my flat. Steve was always contactable and even replied out of hours, even when he wasn't obligated to respond. My sale wasn't the most straight forward (things out of control of Wards) Steve stuck with me and helped me all the way through. Wards are lucky to have Steve and I thought I would write this review to highlight to Wards this. Hardworking and professional estate agents are rare!

Karl · 30 November 2020

★★★★★ 5/5

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Hello hello ,

Hello, everyone, I will say looking for a house to rent was a pain but when one get to wards agency it makes life easy just ask of Grace Scott, she was calm and soft speaking. She will give you listening ear anytime, My journey looking for property to rent, at first i never likes the place but Grace Scott talk me and encouraged me. Then the landlord was a bit pain and i almost give up. Grace was calming me down that things will be in place and that he will be a nice landlord. Anyway story sort. We got the house finally. One or two not in place i rang Grace and she still give me listening ear which am still on but i say ask of Grace Scott when you get to wards and she ‘ll help you out and ready to listen . Many thanksGenny

Genny · 29 November 2020

★★★★★ 5/5

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Wards of Ramsgate

I cannot praise Wards of Ramsgate enough for their support through a very long and difficult sale recently.Amanda Robinson went above and beyond for me,always kept in contact with me and kept me fully updated.. made me feel like I mattered.Exceptional customer service.A real asset to Wards.Mr Paul Thomas

Jo · 24 March 2024

★★★★★ 5/5

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Other estate agents, watch and learn....

Wards operate a unique and innovative model, whereby once the excellent and proactive sales team have made a sale, the baton is passed to a sales co-ordinator to herd the various buyers and sellers in the chain and their respective agents and solicitors towards a successful conclusion. This works incredibly well and removes much of the anxiety one can feel when, as a party to the chain, you seem powerless to influence it. I must pay tribute to Kenny George and his team at the Walderslade branch - Terri, Sam, Ami, Jordan and Sue - and also to Kim Batchelor, the Senior Sales Co-ordinator who cajoled all concerned to a successful exchange of contracts. Thank you all.

Phil · 20 November 2020

★★★★★ 5/5

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A Great Experience :)

Looking for your first home is a huge thing, and having the right letting agent is such an important thing. We were so lucky to have Grace, who was simply so much more than just a lettings agent. We had a whole load of questions, but Grace was there to answer every one. She never lacked enthusiasm and always had a smile, which made a exiting time feel even better. Id like to say a huge thank you to grace for being so welcoming, and making our process the best it could possibly be.

Jake · 13 November 2020

★★★★★ 5/5

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Thank you Alex and Laura

We really wanted to move to a 3 bedroom house, once we found the one of our dreams we viewed it and put out offer of interest in. Luck was on our side as we got the house! Throughout the process I had been speaking with both Alex and Laura at the agency and they were both so lovely to me. They answered any questions I had, they put up with my constant emails/calls. Thank you for giving me such a good safe experience especially considering what’s going on in this crazy world. Thank you for easing my worries whenever they arose. Would 100% recommend this company and would 100% recommend Alex or Laura dealing with the case. Thank you again.

Demi · 6 November 2020

★★★★★ 2/5

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Worst viewing request experience

Request for viewing from a few agents, Wards is the last to reply. The lady seems very difficult to work with. I Specifically requested to leave email or sms as I cannot take call during the day. Nope after one unanswered call the next day my viewings are “not-confirmed”. I have explained I am travel from 50km away and tickets are pre-booked. but anyway have last minute effort to call again the morning I hop on the train.Spoke to Sophie she is much better which changed my bad experience. Unfortunately, the original lady “with character” pick up the phone again and make everything very difficult. I gave up as I can foresee difficulty for the transactions. There are plenty of other properties I don’t need to be played around. If it looks like bad news then chances are, it might be even worst down the road for the process.i have 2 stars instead of 1 because of Sophie. I hope the properties I am interested in will be wise to change agent so that I can finally view them. I am not sure where the 91% good review from but maybe it’s with Sophie I think I am just unlucky.

Joyce · 10 April 2024

★★★★★ 5/5

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Thanks Kim!!!

Really big thank you to Kim Batchelor, I cannot stress it enough. We had a lot of problems with the sale of our house, and particularly so through the covid situation. There was so much uncertainty and confusion, I had no idea what was going on and couldn't contact our solicitors, due to the sheer volume of calls they were getting. Kim was always there, whether to explain what the situation was, give us an update or chase our solictors, going above and beyond everytime to resolve all of our problems. She was both professional and friendly, and her service is very valued by us.Thank you so much!

Sharon · 22 October 2020

★★★★★ 5/5

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We recently bought a property from…

We recently bought a property from Wards Walderslade branch at a time when we were kin to change environment. The entire members of staff have been fantastic from beginning till the time we got the keys to our new home More importantly Kenny George. It was a flawless experience with them despite the lockdown issue. We are impressed with their communication and quick response. we will definitely work with them again in future. Also, thanks to Kim and Terri.

Francis · 17 January 2021

★★★★★ 5/5

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Maria Meddings was quick and efficient…

Maria Meddings was quick and efficient in responding to all my enquiries, even going out of her way to respond outside of work hours. We are grateful that she pushed our sale over the line after a lengthy process. Thank you, Maria.

Gilly · 25 July 2024

★★★★★ 5/5

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Wards of Walderslade, thank you!

What an experience! Covid and unlucky first-time buyers further down the chain meant our sale went on a lot longer than expected even though our buyers were on board before we'd gone live on the market right until the very end. Terri Truckle was our first point of contact - she is keen, motivated, confident and professional. We went on the market sooner than planned due to her confidence in selling our property and it was snapped up with 5 days of our initial instruction. Kim Batchelor, who steps in once the chain is together, has been great at keeping us up-to-date throughout the process, knowing exactly what's going on and keeping everyone working together. Even during lockdown Kim was always accessible and was a great sounding board during a difficult time for everyone. Kenny George, the branch manager, oversaw the whole process, taking a real interest in our case as we were relocating to the other end of the country. It did get a bit tight and frantic towards exchange and completion due to covid-related difficulties down the chain, but ultimately the team worked so hard in getting us all across the line to beat the deadline set. We are incredibly grateful for how we are now making our dream move come true and will never forget how we were supported through our house sale during such unusual and difficult circumstances. Thank you!

Ziggy · 10 October 2020

★★★★★ 5/5

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Lower Gillingham & Kim Batchelor

We bought our first house through wards Gillingham and from start to finish they were nothing short of brilliant. Loads of help at the start of our journey with Claire she pointed us to all the right people and how to handle everything. They were extremely efficient with communication from start to finish. Kim was quick to it when it came to the final stages of our purchase and explained everything, was super friendly and overall brilliant. We couldn’t be any happier with the service we received, a fantastic bunch!

Camilla · 6 October 2020

★★★★★ 5/5

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Exceeding Expectations

I had originally bought my house through Wards so when it came time for me to move they were an obvious choice to talk with about selling. I was immediately impressed by their knowledge of the local market and attention to detail and at no point did I regret my decision to commission them. They are an impressive team led by Danny with the delightfully enthusiastic James always onhand to show potential buyers the property and especially Dani Scorer acting as a beacon of calm during what became, if not fraught, then certainly challenging at times, final negotiations with the chain in which we found ourselves. Even during an especially hectic period, post lockdown, she always kept us informed throughout the process and I felt she instinctively understood exactly what we were trying to achieve. Even when she would call with perhaps less than joyous news, it was always a pleasure to hear from her. I wouldn't hesitate to recommend Wards.

Tim · 6 October 2020

★★★★★ 5/5

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A Job Well Done

Thank you to George Jordan (Barnehurst Branch) and Debbie Brewer ( Sales Coordinator) for assisting us with our recent house move, be that it was a move completed under the most unprecedented circumstances, due Covid-19 situation.From beginning to end, their support and guidance made our big decision to move house that much more manageable and less stressful, at times. George and Debbie were always on hand to respond with due courtesy and professionalism to any queries we may have raised throughout the sale and conveyance process.

Victor · 1 October 2020

★★★★★ 5/5

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As a first time landlord

As a first time landlord with my newly refurbished pension fund. I was very cautious about which agent to choose. There are cheaper options but I believe you get what you pay for. I should mention I spoke to a lady called Grace some months earlier regarding the best colour schemes, flooring options etc to get the best chance of a decent tenant.When the property was nearly completed I spoke to Laura, a very knowledgeable helpful lady who came to the property, explained various options and left it to me. No hard sell.I contacted the Lettings team, spoke to Grace, a very bubbly lady with a great ‘can do’ attitude. Despite my flurry of calls asking all the questions you expect from a new landlord, nothing was to much trouble.If Laura or Grace we’re out of the office then the calls were always returned promptly.I had a flow of emails keeping in the loop regarding viewings, offers, due process etc. Any hitches were soon sorted.As of today, the house is rented. It has taken a year for the building works and refurb to be done, it takes time being disabled! But I can honestly say without the help of particularly Grace and Laura I don’t think it would be.They are a credit to Wards, and if I was still running my business I would have head hunted both of them!Wards and team - how it should be done.

Chris · 30 September 2020

★★★★★ 5/5

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We want to thank our sales progressor…

We want to thank our sales progressor Debbie Ludgate. She has been first class with dealing with the chain, prompt answering of our queries and providing us with regular updates to help a stressful situation of moving easier. Overall Debbie has been exceptional.

Gemma · 4 July 2024

★★★★★ 5/5

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I cannot thank Jade and Michele at the…

I cannot thank Jade and Michele at the New Ash Green office enough. Jade managed to me the best valuation by far, matched a buyer quickly and I got full asking price to 1st viewer. Support through process was truly amazing. Michele the sales progressor delivered professional and friendly updates during the very difficult transaction I can’t thank these girls enough and have already recommended them to a friend. Nothing was too much trouble and I’m so grateful for all their hard work and commitment

Vicki · 24 September 2020

★★★★★ 5/5

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Ask for Dani at Ramsgate -- 5 stars

Dani in their Ramsgate office has been so helpful. My father and I had been looking for properties for some time and had a bad experience with a number of estate agents -- shoddy offices, aggressive sales, slow communication. Dani at Wards Ramsgate was totally the opposite. So prompt and helpful -- always ready to speak on the phone, answers emails quickly, gives great advice (in layman's terms!) about the steps one needs to take in what's a v. confusing process for a first-time buyer. She's been a godsend. If I ever sell the place I'm currently buying I'll do it through Wards' Ramsgate branch.

Christopher · 19 September 2020

★★★★★ 5/5

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Received amazing customer service and care!

Received amazing customer service and care from the Ramsgate branch of Wards. Maria Byrne was the agent responsible for helping me find a new property and she couldn't have worked harder. Mine was an unusual situation, but Maria did not let this phase her and she worked relentlessly on my behalf to secure the tenancy for me. She was also on hand to provide advice and information about the local area. I cannot express enough how positive this whole experience was for me. Thank you Maria - Wards are lucky to have a staff member like you!

Julie · 13 September 2020

★★★★★ 1/5

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Out and out shabby service

On 7th September I booked a viewing of a rental property in Greenhithe, Kent advertised by Wardsofkent.There was no photo of the bedroom and I was told someone will go to the property later that day, take the photo and let me know. I rang a couple of times and there was still no news of photo but each time I was told my booking was still there. On 9th September I spoke to Marina first thing in the morning. She told me she would call me in an hour's time. She did not so I called the number again after 2 hours. This time she said she was out doing viewings and she was running late. I told her I hope she would not forget to call she said she would not. I did not hear back. I called again at 3pm and this time I spoke to Sunil who said there is still no photo available but yes my booking at 11am the next day was still in the diary. I told Sunil we were travelling a long way to view the property; my daughter  from Hastings and me from London. That our 11.30 viewing was cancelled and I asked if this viewing could therefore be moved to 11.30. He said that would depend on whether they could contact the tenant. He asked me if I wanted to cancel the booking to which I said no and that we would be there at 11.00am the next day as planned. Got to London road, Greenhithe as per plan and called the agency. Person who answered the phone said she didnt know why no one let me know that the viewing was cancelled. I said I was very dissatisfied with the service and she said she was sorry. I was very tempted to go the agency and tell them exactly how I was feeling about the service we received but decided against it mainly because of Covid restrictions but also because it was more important to give the time to write this review instead.

Farzeen · 12 September 2020

★★★★★ 1/5

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Dubious, untrustworthy and zero integrity. Please avoid!

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am currently out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 15 December 2025

★★★★★ 5/5

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Kim has been a God sent

Kim has been a God sent! Without her perseverance and “can do” attitude, the whole chain would have fallen apart.She is a true professional. It is evident that she loves her job and she loves her clients to the point where she strives to keep everybody informed not just by emails but she adds that personal touch by making phone calls to update and reassure us that all will be well in the end. She is relentless in her efforts to resolve every problem for all the clients involved. She does all of this cheerfully and professionally.I run to pick up the phone when I see her call because I know hope is not lost and she is winning on our behalf. When she was on holiday, she was greatly missed, nobody else could fill that massive gap, I was counting the days knowing and saying that when Kim returns she will kick the doors down and she did kick the doors down.KIM IS AN ASSET TO WARDS SHE DESERVES A MEDAL!!MY DAUGHTER SAYS KIM IS SPECTACULAR AND SHE SURE IS.I can’t thank you enough Kim God bless you.

Hilda · 26 August 2020

★★★★★ 5/5

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Our experience with Wards has been…

Our experience with Wards has been fantastic. Renting a property has been quite challenging with many people wanting to move during these times however thanks to Alex Lewis we managed to find our dream house. I cannot speak highly enough about Alex who was been incredibly helpful and supportive. His professionalism, dedication and "going above and beyond" ethic is exemplary.We cannot express how much we can recommend him. He has been absolutely faultless to this point so we have high hopes for the rest of our journey!Thank you Alex and Wards!From two very excited and grateful new tenants,Iulia & Ionut

Iulia · 21 August 2020

★★★★★ 5/5

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Positive and happy experience using Wards.

This is our first experience of selling a property using an Estate Agent. For us, it has been an unexpected, nice surprise. From the beginning, Wards offered a different approach, whereby their main priority was finding us our next dream home. Abbie Robertson has been excellent throughout the process, finding out exactly what we were looking for and then going about finding us it. Her and the team, then went about ensuring our house found it's soon to be, new owner efficiently and quickly, in order to make the process a success. Throughout this period of time, we have been really impressed with all of the team, especially Abbie, as they have worked really hard to make things run as smoothly as possible. We are hopeful of a positive outcome for all. Many thanks.

Eleanor · 19 August 2020