Trusted Agent profile · Dartford

Wards Dartford reviews

4.7

★★★★★ Excellent

1,964 reviews across 2 platforms

Harlend House, High Street, Eynsford, Dartford, DA4 0AB

Wards's office in Dartford, at Harlend House, is rated 4.7 out of 5 across 1,964 reviews on two platforms, including 74 Google reviews rated 4.9.

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4.9 / 5

74

Reviews on Google

This office

Trustpilot logo

1,890

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Dartford office, from every platform, shown as written. First names only.

5/5

Google

Bought our home through Wards. Lovely warm interactions throughout and they were very supportive and compassionate during what was an incredibly difficult time personally. Really nice to encounter Estate Agents with a human touch. Thanks Paul and team.

Rand · 13 October 2022

Agent replied · 13 June 2024

Dear Rand, Thank you for your kind review. Your comments will mean a lot to Paul and his team. They like to ensure their customers are really looked after along their moving journey to ensure it is as stress free as possible. All the best and we look forward to helping you again in the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Lawrence, Paul and the team helped us sell our house in Farningham. They were always willing to help, give advice and manage the process for us. They also helped with our onward purchase and liaised with all the different parties involved in the transaction. Really happy with the level of service.

Steve · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

1/5

Trustpilot

WARDS OF STROOD

Their customer service was abysmal.I was coming from over 20 miles away to view a property but was running a few minutes late, so rang to explain and let them know I was on the way. Got a call back a couple of minutes later to say the property had been sold hours earlier that morning and a deposit had been paid, so I couldn't even view it.

REVIEWER · 25 February 2024

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk.Kind regards,Wards.

5/5

Trustpilot

Vanessa Tindal from Wards - Amazing Rental Agent!

Vanessa Tindal from Wards is incredible! She was friendly, professional and so patient with us from the minute she reached out to arranging a viewing to assisting us throughout the rental process. We speak so highly of her to all of our friends and family. If anyone is lucky enough to deal with her professionally, you will enjoy every minute of your experience. Thank you Vanessa!

Bernice · 20 February 2023

5/5

Trustpilot

Wards are great

Wards have been very helpful with helping me buy a new home. Showing me round the house I wanted to buy. After finding the house I wanted, Kate kept me informed with updates and information I needed and also useful to ring when I had a query.

Holly · 26 May 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Can’t recommend them highly enough!

I cannot recommend Wards highly enough. Aaron truly went above and beyond for my partner and I, who were struggling to find a property that suited our needs. Aaron has been outstandingly patient and has made the process of finding our first home a pleasure, in contrast to other agents we’ve dealt with. Wards have been extremely responsive and understanding. Thank you Wards and thank you Aaron for helping us, we can’t thank you enough.

Elinor · 28 January 2022

5/5

Trustpilot

Thanks to Kenny and Aimi for making it so easy

Thanks to Kenny and Aimi for making the sale of my property go so easily. You have been very professionnal, effective and determined to get a result.Thanks again

Mark · 3 August 2023

Agent replied · 11 June 2024

Hi Mark,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how professional and determined they've been throughout your sale.Best wishes,Wards.

5/5

Trustpilot

An excellent, productive visit.

I simply requested a valuation, though not in a hurry to sell at this time. However, while knowing this, William Sargent still gave me 1.5hrs, of his time with lots of information along with very pleasant conversation. It was an excellent, productive visit.

Customer · 18 February 2026

5/5

Trustpilot

Great service from all the staff in…

Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.

Simon · 4 December 2023

Agent replied · 11 June 2024

Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.

5/5

Trustpilot

Very attentive service

Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.

Stephen · 18 July 2023

Agent replied · 11 June 2024

Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director

5/5

Trustpilot

I would not hesitate to recommend Lola…

I would not hesitate to recommend Lola who has moved from the Tenterden office to Brasted. Amazing personality and extremely professional in her job. She could not have been more tentative and caring. Thankyou for all of your help we are now off to pastures new.

Susan · 7 May 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Excellent service, professional & friendly staff

We received excellent service from Wards of Kent. The staff is very friendly and professional and all our enquiries were dealt in a timely manner. We would particularly like to thank Maria Meddings, Senior Sales Progressor, for facilitating exchange & completion with all solicitors involved. Highly recommended.

Viktoria · 15 February 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Extremely helpful in a stressful situation.

Renting out my property has been very stressful getting the property up to current regs. Tony has been a god send. Going above and beyond.We have had brilliant communication well into the evenings and weekends.Without Wards/Tony I think I would of given up and sold the property.Highly recommended.

Stephen · 9 November 2020

Agent replied · 11 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

5/5

Trustpilot

Excellent service from Wards in Strood.

Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!

Roger · 1 November 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

We used wards to sell my past mothers…

We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer

Trevor · 1 March 2023

Agent replied · 11 June 2024

Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director

5/5

Google

We recently purchased a property through Wards. They were professional and proactive throughout. Thank you Paul for guiding us through the process. Lawrence, you were always available and happy to help us through all the stressful moments. You’re a star! I wouldn’t hesitate to use Wards or recommend them.

Keeley · 14 June 2020

Agent replied · 13 June 2024

Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent

5/5

Trustpilot

Have just sold our mum's house with…

Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.

Sally · 27 February 2023

5/5

Trustpilot

Kim Batchelor was excellent

I have to say that if I wasn't for Kim Batchelor, I don't know how my move would have gone ahead.She was there to help through the whole process and went above and beyond chasing all necessary parties, to make sure completion happened.Thank you Kim. Merry Christmas

Simone · 26 December 2020

Agent replied · 11 June 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent

5/5

Trustpilot

Amy was the most professional

Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent

Carolin · 26 February 2024

5/5

Trustpilot

Excellent service!

Excellent service - and very professional.All my enquiries were dealt with very quickly.I received amazing service from Wards especially from Maria. I would like to thank Maria Byrne for the amazing service. I Highly recommended and would not use any other Estate Agents other than Wards.

Miss · 22 February 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Moving Home

From putting my property on the market to finally selling it and moving, the Walderslade team (Kenny George, Kim Batchelor and Sam Bahia and others) have been great throughout the whole process culminating in the completion date that I requested, Kenny and Kim made it happen!

Chris · 14 February 2021

Agent replied · 11 June 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

1/5

Trustpilot

I would not rent again through this…

I would not rent again through this company! The boiler in the property has broken down and I’ve been made to feel like I was a hassle to get it fixed. The agents involved have done nothing to provide any heating or hot water whilst the boiler is out of use even though I have a child. There have been no updates on what’s going on to solve this and I was even laughed at down the phone by the agent when I said the house was inhabitable due to the cold. Useless staff in the swale offices when it comes to rented properties. They’re only interested in the landlords worries about money and not the well being of the tenants. Would never use them again.

Mr · 9 February 2023

Agent replied · 11 June 2024

Dear Thomas Thank you for taking the time to leave us your feedback. Customer satisfaction is of paramount importance to Wards and it is disappointing that you were not satisfied following your experience with us. We note from our records that a new boiler was installed at the property on 13th February 2023. We hope that this has resolved the heating issues that you were experiencing. We understand and appreciate that it can be frustrating waiting for repairs to take place, however Wards are restricted in that we can only follow the landlord's instructions in respect of which contractor is instructed, even if alternative contractors have availability sooner. Thank you again for your feedback and if you would like to discuss the above events in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Kind regardsWards

5/5

Trustpilot

Ashford Branch

I bought my house in Ashford with them and the experience couldn't be better. Using also their services with Daniel as a mortgage advisor was great and very smooth through all the process. The team in the office was really helpful and professional (special thanks to Julia and Ryan, the ones I dealt with) helping me to find the house that suited my needs.

ALBERTO · 8 February 2023

5/5

Trustpilot

Wards of Chatham

I would highly recommend wards.Adam in the Chatham branch was a massive help his expertise and knowledge of the local area was excellent. His communication with me was a big help and was always on hand to call me if any properties where about to come onto the market .In the long term I would definitely be using this company again in the near future. Thank you Adam

Kwasi · 21 August 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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