Trusted Agent profile · Dartford
★★★★★
1,973 reviews across 2 platforms
2 Hythe Street, Dartford, DA1 1BX, DA1 1BX
Reeds Rains's office in Dartford, at 2 Hythe Street, is rated 3.7 out of 5 across 1,973 reviews on two platforms.
Tell us what you need and we'll put you in touch. Reeds Rains Dartford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been helping a friend who has…
I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.
2/5
TrustpilotUnnecessary charges for buyers
Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)
Hi Hardik,Thank you for your review. We take your feedback extremely seriously. We would like to look into this further. You will receive a request for more information that will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotThis is one of the froudsters on Stoke…
This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.
Hi Peter, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotAWFUL experience, choose another agent.
AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.
Hello Sarah,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
5/5
TrustpilotReeds Rains Cheadle- you are all…
Reeds Rains Cheadle- you are all amazing.I can honestly not thank them enough, they have made the whole process of renting feel effortless.A big shout out though to Tony, you have been great. Excellent communication, responsive and helpful. Always professional, knows his job well and gets things done. Always cheerful and a friendly voice on the end of the phone. A huge thank you Tony.
5/5
TrustpilotHighly recommended.
We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.
1/5
TrustpilotWe bought a house and were promised by…
We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.
Hi there,Sorry to read your review. Your feedback is extremely important for us. We would like to look into this further, we will send you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFantastic company
Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.
5/5
TrustpilotSelling our property
You have been very helpful in every way and have sold our property for us for which we are very grateful.
5/5
TrustpilotJake and the team are so helpful and…
Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks
Thank you for your 5 star review
1/5
TrustpilotReed rains gosforth Newcastle upon…
Reed rains gosforth Newcastle upon tyne, terrible service, I offered for 1 house on grange road recently didn't forward my bid, or not even get back to me. After a week house just been sold which made me really annoyed rang them but couldn't get any satisfactory answer so looked like they had preferences which makes that branch very very unprofessional.
5/5
Trustpilot5 star service
Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend
1/5
TrustpilotAVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!
Hi Kerry,We are disappointed to read your review. We are continuing to work with your landlord to try to address your concerns and a senior member of our maintenance team will be contacting you to provide an update.Kind regards,Reeds Rains
1/5
TrustpilotCustomer should come first
Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Raoms. Customer service is of paramount importance to us. Please email enquiries@reedsrains.co.uk with some further information regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotUsed Reeds Rains Congleton branch as lettings agent
Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!
Hi Albert, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. In regards to a missed payment, it is stated in our Terms of Business that payments can take up to 10 working days to go through. In regards to the viewing issue you have mentioned, please can you contact enquiries@reedsrains.co.uk referencing this review so we are able to investigate internally? Kind regards,Reeds Rains
1/5
TrustpilotHorrible exploitative company that don’t care about their tenants
Moved into our property in April 2024, mould round the bath, oven filthy inside, yellow stain on the mattress, no working washing machine for over the first 2 weeks of the tenancy, despite multiple requests for a fix, and you’d think this would be something the landlord would check before the move in date?
1/5
TrustpilotWill update complaint progress.
Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of your complaint and this is being dealt with internally as per our complaints procedure. Kind regards,Reeds Rains
1/5
TrustpilotAbysmal company
Given 1 star but would give zero. Awful company. Our letting agents for 6 years. Passed all house inspections and never missed a rent payment. We were evicted in May when the landlord decided to sell the property which was fine. Reeds Rains offered us no properties to help us relocate. 3 months after moving out we are still waiting for our deposit back but are being told the landlord is making a "claim". They have given us no details of the claim, will not let us contact the landlord directly and despite the landlord not returning their correspondence, will not help us with the deposit holding company to return our deposit. Pemberton branch. Little more than daylight thieves.
Hello Martin,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of your situation and are dealing with this internally with our Lettings Hub. We will be in contact with an update very soon.Kind regards,Reeds Rains, Pemberton
5/5
TrustpilotLocal Estate agents
Whatever you're doing, either buying, selling, renting or renting out a property, you can get all the information and help you need with the knowledgeable sales staff at your local ReedsRains. Nothing is too much trouble, they go the extra mile.
Thank you for the kind words! We're thrilled to hear our team was able to provide the information and support you needed. Going the extra mile is what we strive for!
1/5
TrustpilotDO NOT RENT FROM REEDS RAINS
I have never had to deal with such difficult people!!!! The Chester branch. Dean vian and Micheal fellows in particular. Never respond to any of my emails. Then weeks later when I have sent 2 emails per week trying to get a response they email me back with nonsense completely unrelated to what I’m complaining about and I have to start the process all over again. It’s been over 3 months. I have a broken shower, an ant infestation and light fittings hanging off the ceiling. The house shouldn’t have been rented out in this condition in the first place.I have followed the complaints procedure and had zero response. I have contacted head office and had zero response. I have emailed enquiries@reedsrains no response. I have contacted the lettings hub no response! I’m sending all of my emails to the ombudsman. Reeds rains service is an utter disgrace! I pay £1000 a month to live in a “fully managed” property and I have no shower and a hall way full of ants and no one will do anything about it!
Hi Jen,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the issues that you have raised and have been in contact regarding this.Kind regards,Reeds Rains
1/5
TrustpilotTHE WORST
THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
1/5
TrustpilotTerrible letting agent.
Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with so we are able to find a solution.Kind regards,Reeds Rains
1/5
TrustpilotI was checking for the flats and…
I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you let me know which branch you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotBamber bridge office lettings department
This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Dartford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
