Countryside Homes Home Counties South reviews

Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes

Hi Jake, Thank you for taking the time to share your feedback regarding your experience at Fresh Wharf. We’re genuinely sorry to hear that your experience since the transition to POD has not met your expectations. We fully appreciate how frustrating it can be when standards appear to fall short of what was previously delivered, particularly when communication and timely resolution of issues are so important to residents. That said, we’d like to reassure you that maintaining the estate to a high standard remains a priority. We understand your concerns around repairs, communication, and accountability, and these are areas we are actively reviewing with POD. We value all resident feedback, both positive and negative, as it helps us identify where improvements are needed. We would welcome the opportunity to look into your specific concerns in more detail. Kind Regards, Sarah Countryside Homes

Hi Neil Long, We're so glad to hear about your excellent experience finding your next home. We appreciate you sharing your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Robert, We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words! Kind Regards, Sarah Countryside Homes

Hi clare, We are absolutely delighted to hear about your wonderful experience with our sales team and the smooth process leading up to your move! It brings us immense joy to know that we could provide such dedicated support from your initial interest all the way to exchanging contracts. We truly appreciate your kind words and are thrilled that our head office team was also able to assist with any questions you had. We wish you all the very best in your new home and thank you for sharing such positive feedback. Kind Regards, Sarah Countryside Homes

Hi Sureshkumar V, We are so pleased to hear that your home-buying journey was a positive one from beginning to end. It's wonderful to know that our team's support made the process smooth and enjoyable for you. We truly appreciate your kind words and are delighted that you are happy with your new home. Kind Regards, Sarah Countryside Homes

Hi Samantha, Thank you for taking the time to share your experience. The concerns you've raised around the snagging process, communication before completion and the support you've received since moving into your home are clearly significant, and we appreciate you setting them out in such detail. We recognise how disappointing it must be to feel that issues discussed during your pre-completion walkthrough were not recorded in the level of detail you expected, particularly when you relied on the guidance provided when making your purchase. We also understand your frustration regarding the differences between the expectations set before completion and your experience after moving in. We take all customer feedback seriously, especially where it relates to the quality of our homes, our aftercare process and the support provided to customers with additional needs. The points you've raised have been shared with the relevant teams so they can review the circumstances surrounding your case and the concerns you've highlighted about the recording and assessment of snagging items. We are committed to understanding where things may not have met expectations and to ensuring customers receive clear and consistent communication throughout their homebuying journey. A member of the team will be in contact to review the matters you've raised and discuss your concerns further. Thank you again for your feedback. It is valuable in helping us identify where improvements can be made to both our processes and the overall customer experience. Kind Regards, Sarah Countryside Homes

Hi Lauren, We are so happy to hear that our team made your first home-buying experience a smooth and positive one. It's wonderful to know that their warm welcome and helpfulness made such a difference in your decision. We truly appreciate your kind words. Kind Regards, Sarah Countryside Homes

Hi Lee, Thank you for raising your concerns. We take the handling of personal information seriously and appreciate the importance of having reliable access to your phone, particularly given the circumstances you have described. As we are unable to review or discuss personal data through a public Trustpilot review, we would encourage you to contact our Data Protection team directly at data.protection@vistrygroup.co.uk if you wish to raise a query about how your information has been obtained, used or stored, or if you would like to make a request regarding your personal data. You can also find further information about how we collect, use and retain personal information in our Privacy Notice (https://www.countrysidehomes.com/privacy-policy). Should you contact the Data Protection team, they will be able to review your concerns and respond directly to you. Thank you for bringing this matter to our attention. Kind Regards, Sarah Countryside Homes

Hi Sue, We're so glad our team member was helpful and you appreciated the house. We understand that location is key, and we appreciate your honest feedback. Kind Regards, Sarah Countryside Homes

Hi Gill, We're happy to hear that our team was helpful and that you found good deals. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Geethumol, We're happy to hear that your experience has been positive thus far! It's great to know the reservation process for your countryside home has been smooth. We appreciate your kind words about our sales agent and are glad they were helpful. We look forward to a continued positive journey with you! Kind Regards, Sarah Countryside Homes

Hi Sarah, Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection. We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home. The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters. We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised. Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience. Kind Regards, Sarah Countryside Homes

Hi Libin, We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words. Kind Regards, Sarah Countryside Homes

Hi David, We're happy you're delighted with your new home's design and layout at Milby Meadows! It's great to know the location suits your needs with its convenience and transport links. We appreciate you highlighting the team's support during your move and their ongoing assistance. Thank you for recommending us! Kind Regards, Sarah Countryside Homes

Hi Billy, Thank you for taking the time to share your experience with us. We are very sorry to learn of the number and severity of the outstanding snagging issues you have encountered, as well as the continued delays relating to flooring, decoration works and other remedial items. We fully appreciate the frustration and inconvenience this has caused. This is not the standard of service or homebuying experience we aim to provide to our homeowners, and we sincerely apologise for falling short of those expectations. We understand that you have raised a formal complaint, which is currently being reviewed. A full response will be provided in accordance with our complaint’s procedure. Thank you for bringing these matters to our attention, and for your patience while we work to address your concerns. Kind Regards, Sarah Countryside Homes

Hi Dan, We are so pleased to hear how happy you are with your new 2-bedroom flat at Meridian One and its superb build quality. It is wonderful to know that our team provided such exceptional customer service, making your buying process smooth and supportive. We truly appreciate your kind words and 10/10 rating! Kind Regards, Sarah Countryside Homes

Hi Charles, We're happy you had a seamless experience with your new home at Eastbrook Village. It's great to hear that our sales and site staff were helpful and accommodating. We appreciate your recommendation and thank you for your positive feedback on the quality of our homes. Kind Regards, Sarah Countryside Homes

Hi Edward, We're happy to hear that the team has been so helpful during your buying process. Thank you for sharing your positive experience with us! Kind Regards, Sarah Countryside Homes

Hi rawdah, We are so glad to hear that our team's dedication and support were helpful to you. Thank you for your kind words. Kind Regards, Sarah Countryside Homes

Hi Dusiyanthy, We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi Joyce, We're happy to hear that the property viewing was amazing and that all of your questions were answered. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Cor, We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes

**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes