Bellway Homes Thames Gateway's office in Dartford, at Crossways Business Park, is rated 3.2 out of 5 across 6 reviews on 1 platform, including 6 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Bellway Homes Thames Gateway hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Reviews
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★1/5
Google
Stay away. After purchase, extremly poor experience with Bellway’s customer service and complaints handling.
I am a resident of Harbour Village and a first-time buyer, and I feel completely cheated by the way my concerns have been handled. I have been pursuing a complaint for 6 months and then to expedite raised a formal complaint for over a month. I was clearly told I would receive a response within a set timeframe, yet that deadline has passed with no meaningful reply, no update, and no accountability despite multiple follow-ups.
I have been waiting on responses from Anna Sands and Alan Knight and have received nothing. This level of disregard is unacceptable and shows a serious lack of professionalism.
Very poor planning they connected my home EV charging point is connected to a communal meter, which is entirely unfair and raises serious concerns about billing and transparency. This should never have been set up this way for an individual property.
The entire experience has been frustrating and disappointing. Based on how this has been handled, I would strongly advise others not to buy from Bellway.
Mitali · 13 May 2026
★★★★★1/5
Google
AVOID purchasing a new home at all cost. Our development has faulty doors with multiple households facing issues with their balcony doors, that are still not fixed (7 months since complain was raised). I'm still to hear from a manager regarding my concerns.
I have emailed several senior members of staff (Alan Knight being one) who over a month later have not responded in any way.
Block is falling apart and it's not even 2 years old.
Quality of products are terrible and your own staff/builders are agree on how terrible this new properties are being built. I would advise anyone and everyone to buy old houses/flats as this new builds will cause you more stress than joy.
Only positive thing is the lovely ladies they employ in customer care teams.
I don't wish this stress, frustration and disappointment on anyone.
Alex · 28 March 2024
★★★★★4/5
Google
Lovely People delivered my load on time. In and out as it should be.
Steve · 28 March 2024
★★★★★4/5
Google
Rating only, no written review.
Sukhmani · 22 September 2026
★★★★★4/5
Google
Good place
Kai · 28 March 2024
★★★★★5/5
Google
Rating only, no written review.
Walid · 29 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bellway Homes Thames Gateway hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Google