Trusted Agent profile · Dartford
★★★★★
40 reviews across 2 platforms
80 ST ALBANS ROAD DARTFORD, DA1 1TY
2 Let Homes's office in Dartford, at 80 ST ALBANS ROAD DARTFORD, is rated 2.8 out of 5 across 40 reviews on two platforms, including 13 Google reviews rated 1.3.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
1/5
TrustpilotLisa is awful
Lisa is awful, full of nonsense, their let was agreed on the 15th, she asks me on the 20th what I do for a living, and then I tell her, and she ignores me even though I'm educated and having been running a high income media business since 2023. I then rang them and they constantly avoided telling me who their manager is and tried to take zero ownership of how they treated their customer.
1/5
TrustpilotAVOID! Incompetence at every level.
Removed the Google profile with terrible reviews to buy fake positive ones on TrustPilot. A Scammy estate agent who will invent reasons to deduct from your deposit and delay the process of claiming back through the DPS with fake evidence. Continued to be emailed with information about the property as if we lived there over a year after we had moved out. Total incompetence at every level. Lisa Howlett is not fit to run a business.
Thank you for your 2nd review not quite sure why you are targeting my business, when you lived in the apartment you was more than happy with everything and the help we gave you, getting you into the apartment, part of the deposit was kept due to you not returning the property the way it was given to you, the landlord looked a round and felt that what he needed to bring the property back to the original standard. We are not keep deposit landlords instruct us to claim against if they feel this is necessary. i hope you have more of a understanding of why the deposit had a claim made against it.
5/5
Trustpilot2 year tenants and still here!!
When we moved in to our property there were issues that needed to be dealt with, but the team at 2let homes got them sorted as quick as they possibly could, never had an issue with emails, texts or phone calls being returned, infact Lisa was ringing me on occasions to find out how the work was progressing, so as a whole I'd definitely use 2let homes again if I needed to.
thank you so much
5/5
TrustpilotHighly recommended!
I’ve been a tenant with this agency for around 5 years now, and I can confidently say they are the best I’ve ever dealt with. From day one, they’ve always been professional, responsive, and genuinely caring. Lisa is absolutely amazing. She goes above and beyond to make sure everything runs smoothly and that tenants feel heard and looked after. Any issues I’ve had over the years have been addressed promptly and with real attention to detail. It’s rare to find a property management team that truly values both the property and the people living in it, but Lisa and her team really do. I feel lucky to be renting through them, and I highly recommend them to anyone looking for a reliable, trustworthy, and friendly agency.
5/5
TrustpilotFantastic service
Lisa has made letting homes very easy for me across many years. Her professionalism at handling any issues as they arise is 2nd to none. Thank you Lisa and Team
1/5
TrustpilotAVOID THESE VIAL PEOPLE
AVOID THESE VIAL PEOPLE! Incompetent, RUDE & UNPROFESSIONAL! I won't bore people with the ins & outs of my experience with this company. But they were literally CRUEL to me! The Boss Lisa Howlett is absolutely VIAL. Sarah & Sue aren't far behind. Clearly under her spell. They caused me an unimaginable amount of STRESS & UPSET for no reason whatsoever!? Just seem to get a kick out of it? If my home was going to be "managed" by them? I'd never have moved in!? Saying this, upon first contact with my landlord a few days after moving in. He said he was very surprised to hear a tenant was moving in!? As he'd told the agent he'd decided to sell. Something this CORRUPT company FAILED to mention. In fact, they said it would be a long term let. Absolutely Disgusting!
5/5
TrustpilotExcellent experience.
We've been renting from 2lethomes for just over a year and have received fantastic service so far. Whenever an issue has arisen, it's been dealt with quickly and professionally, and any repairs we've needed have been carried out to a high standard. Lisa and her team in the office are always available and get back to us in good time with appointments etc. What I especially appreciate is that everything is very transparent and Lisa is a straight talker who will tell you how things are and doesn't sugarcoat or try to be deceptive. Very rare in the renters market!
5/5
TrustpilotHave had a really good experience with…
Have had a really good experience with the company and Lisa especially. I’ve been a tenant for two years now with my little girl. Lisa and the team from start to finished helped me move into my property perfectly, live so peacefully and any problems have been rectified as soon as an issue has occurred. Great great company! Would highly recommend.
5/5
TrustpilotGood experience
I’ve had a really easy time with them . Really helpful with the documentation and everything. I’ve never had to wait long for any response . Lisa was always sharp for appointments and easy going person. Hopefully we will keep the good connections .
thank you for your review
1/5
GoogleDespite the rent going up 27% ( £905 -> £1150 ) in the 2 years we lived there. All was fine until we ended our tenancy. When you move out make sure you document everything - they'll make up fraudulent reasons to deduct money from your deposit, dragging out the process with a lack of replies, switching what needed "cleaning" in every email to try and long you out for as long as they can. They illegally tried to charge us £135 for a check out report - Then Claimed £170 to the DPS for charges not even covered/mentioned in the contract. Lisa Howlett is a total rogue trader. Avoid her if you can. Update: 25th February 2024 After a few months - the DPS finally came to a judgement and ruled that the charges claimed by 2lethomes were not legitimate. We provided detailed photos to show how clean the entire flat was, including the oven & carpet. As well as the check in report showing how filthy the flat was on move in day. As well as our contract where there is no mention of needing such a clean and therefore there was no need for us to cover the "invoice" claiming £170 in cleaning charges. It's a shame 2lethomes decided to drag their heels and not engage with the process in a timely manner. Not everyone is in the position to wait 4 months for £170.
5/5
TrustpilotLisa and her team were incredible
Lisa and her team were a massive help when renting out my home in Sidcup! Honest, reliable and was always there when needed! Not to mention the tenant was also lovely! Would 100% recommend!
1/5
TrustpilotAVOID!!!!
Poor Communication and Lack of Support We have had a really frustrating experience with them. Totally shocked at the lack of professionalism and empathy. The Boss LISA is the worst, SUE isnt that far. Glad, we are not with them anymore. If you’re looking for a supportive, respectful agency, I would look elsewhere.
We are sorry to hear that you felt disappointed with the service you received and that your experience did not reflect the standards we aim to provide. At 2LetHomes, we pride ourselves on professionalism, clear communication, and supporting our clients at every stage, so it is concerning to hear your comments. We would welcome the opportunity to discuss your experience further and understand where we may have fallen short, so we can address these concerns directly. Please contact us at so we can review this in more detail. We appreciate your feedback and will use it to continue improving the service we provide.
5/5
Trustpilotgreat service!
Lisa has managed my property for almost 10 years and has been absolutely brilliant! She and her team have been super speedy in dealing with any issues, recommended really competent trades people, and just made everything pain free. She has also dealt with the sale of my property and again I really could not have asked for more! I really have appreciated all of Lisa and her teams help and support over the years and very happy to recommend 2lethomes.
1/5
GoogleDO NOT RENT WITH THEM. BAD REVIEWS ARE REAL. Unprofessional and rude team especially Lisa the director. Wanted to pay deposit to secure a property to rent and Lisa lied to my wife that a letter with all details was sent to our emails address few times and tried to call. They answer the phone only when they feel like and never answer to questions on point .After 2 days of lies they turned us down on an email saying that the property was taken by someone else.At this moment the property is still on the market so I'm curious to find out if again we was lied to.
5/5
TrustpilotJust moved in to a property
Just moved in to a property, no issues with Lisa and her team. Process went smoothly as possible and couldn’t have helped anymore. Thank you
1/5
TrustpilotBad communication
Bad communication No response to emails,misleading...being late for the viewing.Was one price than they change to be an auction. Pure service..avoid this company. I will reply to your comments,it is totally true,I spent my time,I went off work earlier,I lost money,with 0 results,so you are a scam,because you are changing the rules In your favour.
haven spoken to you in person and email and replied to your last review, you have assured me that you have been scam and this is not a legitimate review, so i will take this up with trustpilot
1/5
TrustpilotDon’t even bother
Worst letting agents to date. The amount of fake reviews shows it all. Uncouth, unprofessional, and somewhat clueless business. Basic lack of spelling, grammar and basic politeness says it all.
We’re truly sorry to hear about your negative experience and that we did not meet your expectations. At 2LetHomes, we take all feedback seriously as it helps us to reflect and improve the service we provide. We would like the opportunity to discuss your concerns in more detail and address any specific issues you’ve experienced. Please contact us directly, so we can look into this properly and work towards a resolution. Providing a professional, respectful, and transparent service is at the heart of what we do, and we regret that this was not reflected in your experience.
1/5
GoogleNEVER USE THIS COMPANY! I was screamed at on the phone by the Director for absolutely no reason! I have nothing else to say other than this woman Lisa is the rudest and most unproffesional person I have ever spoken to. I do not deserve to be spoken to like that. Extremely unfair and upsetting.
5/5
TrustpilotAmazing
Lisa and her team are very attentive and helpful. Highly recommended!
4/5
TrustpilotHad a fantastic experience with…
Had a fantastic experience with 2lethomes estate agent. They were professional, and responsive throughout the entire rental process. The application process was smooth.I highly recommend them for anyone looking to rent. Thank you to the team for all your help!
Thank you for your review
1/5
Trustpilotavoid... false reviews...
2lethomes have deleted their google profile to hide historic poor and accurate reviews. By the looks of this page, majority of reviews are now paid for or are from friends and family.
We are sorry to read your comments and that you feel this way about 2LetHomes. We take all feedback seriously and would never wish for any client or customer to feel dissatisfied with our service. We would like to clarify that we do not remove or pay for reviews, both positive and negative feedback helps us reflect and continually improve. We are committed to transparent, professional communication and to supporting our clients with respect and care. If you would like to discuss your experience further, please do get in touch with us directly, so we can better understand the issues you have raised and address them properly. Thank you for taking the time to share your concerns.
1/5
TrustpilotAwful Agency. STEER CLEAR
Fine throughout our tenancy, gave notice that we wouldn’t be renewing 4 months early. They then forgot until 2 weeks before when they contacted me about a rent increase to which i reminded them i wasn’t staying. They demanded access the same week to take images and allow viewings which i denied as i was away with family and offered the week after. Lisa Howlett had a complete hissy fit, was going to unlawfully gain entry, was threatening my deposit, stating that she had reason for concern as we supposedly wouldn’t allow access and spoke to us disgustingly, all of which she never followed up on. When she finally did attend to take pictures after messing around about dates, we asked to not be included in the photos but she continued to sneakily take them, then causing a huge argument, to which her response was ‘i’m allowed to i’ll see you in court’. completely unprofessional. after moving out she tried to take almost the whole deposit for things that weren’t accurate, i disputed it and then she went awol. i followed protocol and went to a solicitor and have thankfully received the money. apologies for the long review, had 6 months worth of absolutely unnecessary agg from her and am disgusted by the way i was treated. reported to the prs and will never use or recommend 2lethomes again. lisa is not up to date with the legislation and is a complete bully. hopefully this review saves someone else the distress.
1/5
GoogleI rented a house privately from a landlord for 13 years. Suddenly Lisa Howllet shows up at my apartment. A rude, unpleasant woman who has no respect for tenants and the house in which you live. She said that there was no fungus in the apartment, and when I told her that there was fungus, but it was being cleaned, she said that it was because I had a lot of furniture and an open window. 🤣🤣🤣 I think this woman is jealous of what she doesn't have. The window doesn't have to be open 24 hours a day, dear lady. The wall that has been cracking for several years because the house is sinking into a 2.5 meter hole in the ground, she said it was ventilation and nothing bad. Sick!!! She advised the landlord to mask the cracks, so the person who will rent the house after some time will see a big surprise, unless the house collapses first ( Colney Road). The woman thinks she is better and, unfortunately, knowing that we are foreigners, she made this clear. I do not recommend the agency and the opinions that have already been written clearly confirm the quality of this activity. BE CAREFUL!!!
5/5
TrustpilotPositive experience
I have been a tenant with 2 let homes for almost 4 years, and I did had a good experience. The rental process went very smoothly and in a timely manner. During the tenancy, I did not have any issues and I was able to communicate well with the agency when needed. All the staff and management were very helpful and making everything possible to resolve issues.
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