Castle Homes Darlington reviews

★★★★★ 5/5

Trustpilot

Outstanding Service

Outstanding Service, Castle Homes Delivers Excellent Landlord services As a landlord who's portfolio has been managed by Castle Homes for the past 6 years, We had an exceptional experience with Castle Homes from start to finish. Their team combines professionalism, attention to detail, and genuine care throughout the entire process. Communication was consistent and timely, and any queries we had were always answered with clarity and patience. What truly stood out was their personal touch. Castle Homes doesn’t treat clients like numbers. I can especially recommend Craig and Suzanne If you’re looking for a trustworthy agent that combines quality, reliability, and a warm, professional approach, Castle Homes is an excellent choice.

Mr · 13 July 2025

★★★★★ 5/5

Trustpilot

Brian really helped me with everything

Brian really helped me with everything. I was a first time buyer and didn’t know how things worked. Brian did everything and had taken the stress away to help complete the process. Thank you Brian and will highly recommend you to anyone

Steven · 21 September 2025

★★★★★ 5/5

Google

Exceptional Service from Castle Homes Darlington As a landlord who has been using the services of Castle Homes for the past 3 years, I would like to share my outstanding experience. Craig and Suzanne Welsh showed excellent professionalism and dedication throughout the entire process of managing my property. From the initial consultation to the placement of the tenant and property management, their expertise and attention to detail were evident. They demonstrated a comprehensive understanding of the rental market, ensuring that my property was positioned competitively and the maintenance of the property will well taken care of. Communication with Craig and Suzanne was consistently clear and timely. They kept me informed about prospective tenants, provided regular updates on property showings, and promptly addressed any concerns or questions I had. Their proactive approach and transparency in handling all matters related to property management were truly commendable. Their ability to handle the day-to-day operations of my property with efficiency and professionalism has made the entire experience seamless. I recommend Castle Homes Darlington to fellow property owners and investors who are seeking a dedicated and trustworthy professional. Their commitment to excellence, communication skills, and proficiency in property management make them an invaluable asset. Thank you for your exceptional service in managing my property efficiently and professionally in the past and looking forward to many more endeavors.

Jean · 14 December 2023

★★★★★ 5/5

Google

Amazing service . Jaimie and Suzanne were very helpful to me

Grace · 14 March 2026

★★★★★ 5/5

Trustpilot

Reliable, honest, and proactive - a standout letting agency

I've been a landlord for over 12 years and have worked with six different letting agents during that time. For the past four years, I’ve used Castle Homes - and I won’t be switching anytime soon. They manage everything for me: finding reliable tenants quickly, keeping me informed without bombarding me with unnecessary updates (usually via WhatsApp), and managing the property as if it were their own. All the basics are done well - but what sets them apart is how proactive they are. Regular inspections are carried out, small maintenance issues are flagged and resolved before they escalate, and they always look for practical, cost-effective solutions. The honesty and communication are what really make the difference. They consistently source multiple quotes and keep me updated at every step - something that’s rare in this industry. That trust has helped build a long-standing, genuinely valuable working relationship. If you’re a landlord looking for an agency that genuinely cares, is responsive, and puts your interests first, I highly recommend Castle Homes.

Nick · 14 July 2025

★★★★★ 5/5

Trustpilot

Reliable, Responsive, and Results-Driven

Castle Homes have been outstanding from day one. As a landlord, what I value most is peace of min and that’s exactly what they’ve delivered. They found excellent tenants quickly and dealt with all the paperwork and compliance without me having to chase a thing. What really sets them apart is their communication. I always know what’s going on with my property, and any issues are dealt with swiftly and professionally. They’re proactive rather than reactive, which is rare in this industry. It’s clear they care about landlords, not just listings. I wouldn’t hesitate to recommend them to anyone looking for a trustworthy letting agent.

Carl · 10 July 2025

★★★★★ 1/5

Trustpilot

Unhelpful company

Lack of support from this company is unbelievable If you have a problem out of normal working hours then don't expect help One problem - pipe burst at tea time no water to the property and was told to go buy water from the shops 2nd problem - Potential carbon monoxide leak at the address and because they emailed me at 10.30am on a Saturday morning - when the office is closed and noone to contact, with just an email to say someone from somewhere else will be in touch at some point I've now been left with no gas to the address since midnight Friday and still no further forward with who looks after my address I don't believe for a second that they found out on a Saturday that my landlord would be moving to another company, had I been told earlier, then i would of had a contact number for out of office emergencies Reported issues with the kitchen over 2 months ago and had no contact about assistance with this neither Not had any good experiences with this company unfortunately Further information- I was "informed" of a new company taking over my property on a Saturday morning, via email, when your office isnt open for me to ask for further information, and the only "information" given for the new company was someone called charlotte would reach out- again the new company not open on a weekend No contact details for the company nor my landlord were left in case of an emergency in a period of time where your company stopped and the new company starts - to email on a Saturday morning out of your own office opening times is ridiculous and also no notice! Not even 24 hours! As for the report for the kitchen I don't report issues to the landlord I report them to you, through your website as per my contract at the time, so to close the job and not update me with a reason again your company fails with lack of support or communication, I don't get a notification that a job has a been closed I.e dismissed and I don't have contact details for the landlord I had yours! I have also never been advised of taking the issue up with my landlord or I would of asked for their details, As I also asked you for on Saturday via the email i sent and got no response but... I put a review up and got a response which is strange, I wonder if your answer to this part is because the office isn't open on a weekend, oh apart from to tell people we no longer deal with you your on your own?...

Alison · 1 June 2025

★★★★★ 5/5

Google

My experience with castle homes is excellent. They are very humble and provide each and every information that I asked for especially Miss Suzanne she is really wonderful lady. I will definitely recommend them.

Tooba · 3 December 2024

★★★★★ 5/5

Google

The people at Castle homes were very professional. Especially Miss Suzanne who took me for 2 viewings. I was a bit late for my appointment but she kindly accommodated me, so all in all a great experience renting with Castle Homes Darlington.

Umer · 25 July 2024

★★★★★ 5/5

Trustpilot

Great company

Great company, helped me very much so. Especially Brian!

Steven · 21 September 2025

★★★★★ 5/5

Google

Exceptional Service by Castle Homes, Especially Suzanne ⭐️⭐️⭐️⭐️⭐️ Our experience with Castle Homes, guided by Suzanne, has been outstanding. From the beginning, Suzanne's professionalism and responsiveness set the tone for a seamless leasing process. Communication was swift, and Suzanne ensured that we were well-informed at every step.

Monica · 12 February 2024

★★★★★ 4/5

Trustpilot

Your Friendly and highly professional…

Your Friendly and highly professional approach and been happy to negotiate plus your willingness to reach Middle ground win/ win situations is very impressive and attractive .please keep it up. Pleasant high standard communication skills But Most important at the end the day you delivered the service in good time with smile There are few issues in the contact were not clear, but I share responsibility with you as I should not had over looked them. Also there is some delay in passing on some documents to the extend I needed to ask for them while they should be sent automatically. It would be helpful not to depend on automating communication and high technical methods all the time. Thanks

Huzaifa · 8 July 2024

★★★★★ 5/5

Google

I have had the pleasure of meeting Craig and Suzanne and they are most definitely one dynamic duo! Their passion for what they do and their level of customer service makes them stand out in their area and I wholeheartedly recommend them. Not only will you receive the best service around, but you will also have continued support from them and be well looked after in the future. 5 stars for sure!

Letia · 10 May 2024

★★★★★ 5/5

Google

Thanks to Jaime..so nice and very respectful

Adegboye · 14 December 2025

★★★★★ 5/5

Google

It is so Beautiful and Suzanne has been very helpful.

Madeeha · 17 October 2024

★★★★★ 5/5

Trustpilot

Brian's a really great

Brian's a really great, down to earth guy, he's honest and capable, and will definitely have your best interests at heart. He's worked very hard to get where he is today.

Carol · 11 September 2025

★★★★★ 5/5

Google

Castle Homes have been our go to property experts in Darlington and Teesside for over 3 years now and never fail to excel. They manage our portfolio, organise the myriad of maintenance issues without fuss and have managed several major refurbishments for us. They also always make themselves available to offer expert advice when needed. Wouldn't have managed without them. They have been outstanding for us.

Nick · 12 May 2024

★★★★★ 5/5

Google

Nice experience thank you for everything in 10 days done everything 🙏 …

Ergis · 14 February 2026

★★★★★ 5/5

Trustpilot

Highly recommended

I’ve rented through castle homes for nearly 2 years now. Any problems I have had have been promptly resolved and communication has been strong throughout. Would highly recommend to anyone looking to use their services

Jaimie · 10 July 2025

★★★★★ 5/5

Google

Suzanne has been very helpful in guiding me through the lettings process. Professional pictures, service and communication at all times. Highly recommend!!

Saurav · 14 December 2023

★★★★★ 5/5

Google

I had a great experience with Castle Homes! I recommend it 🙂👍 …

Fernando · 14 January 2026

★★★★★ 5/5

Google

Great contact, pleasant staff. Happy with overall experience. Would recommend

Paul · 14 January 2026

★★★★★ 5/5

Google

prompt,, professional and excellent service delivery

Toby · 14 February 2026

★★★★★ 5/5

Google

Very good services, excellent communication skills and good people to work with. Thanks to Suzanne, Craig and team

Tarquin · 14 November 2023