1/5
TrustpilotAvoid like your life depends on it
Great experience viewing and securing the property. As soon as I signed, the problems started.
Trusted Agent profile · Darlington
Bridgfords Lettings Darlington reviews
★★★★★
666 reviews across 2 platforms
23-25 Duke Street, Darlington, DL3 7RX
Bridgfords Lettings's office in Darlington, at 23-25 Duke Street, is rated 2.9 out of 5 across 666 reviews on two platforms, including 227 Google reviews rated 4.3.
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Reviews
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThis letting agency is a disgrace.
This letting agency is a disgrace.We rented a property and upon moving in the property had clearly not been professionally cleaned as it stated, it was uninhabitable and absolutely disgusting. We had to pay £180 for someone to come out to professionally clean all the carpets, sofa and oven as they were unusable because of how filthy they were. The bed frame was smashed to bits and completely unusable, the mattress so yellow and smelled so bad we had to throw it outside. The check in inventory said everything was in 'good condition' which it was clearly not! On advise from a staff member we wrote notes on every page of our check in inventory about the details when we moved in.Upon moving out of this property they are now trying to charge £150 worth for 'cleaning' when we left the property in an improved state than when we moved in.Communication has been extremely poor and I am highly disappointed with this company, disgusting service and I will be taking them to court over the return of our deposit as it has been two months since we moved out. Do not rent from this letting agent!
1/5
TrustpilotCaused damage to my property.. crooks. AVOID
Please read the negative reviews and DO NOT use this estate agents. Since starting the sale process of my property with bridgfords there has been little to no communication until the last 2 weeks when I made a complaint. They erected a sign outside my home, attaching it to the brickwork without my knowledge or permission. The sign was not properly fixed to my home and it fell onto my car causing damage. Bridgfords call this a ‘natural disaster’ completely shirking any responsibility. If moving house wasn’t stressful enough I now have to submit an application to small claims court against them to recover the costs of my damaged car. There’s good reason for the volume of negative reviews for this company and I wish I had done more research before choosing bridgfords. Avoid at all costs & find a reliable and cheaper estate agent. I recommend strike, they’re the cheapest and best to deal with.
5/5
GoogleAmazing team!! I've been looking for a house since this summer whit no luck; in only one week Adele, Max and the whole bridgfords's team helped me find the perfect accommodation! A big thank you!!
Agent replied · 12 June 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleWent to sign for the tenancy agreement today with my partner, we were warmly welcomed by Duncan and offered beverages whilst we waited and read through paperwork and signed them. Not only was he really helpful in going over any concerns regarding the paperwork but he was also friendly and we had a good chat about other subjects
Agent replied · 12 June 2024
Hi Matte Thank you very much for this review and 5* rating! I am delighted to hear that Duncan provided such good service! Kind regards, Jake
1/5
TrustpilotTerrible service cannot recommend them…
Terrible service cannot recommend them any less for their york branch. Terrible to deal with, no interest in helping tenants who have been locked out of their building. Had to stay with friends for several nights and they still haven’t helped us. Utterly ridiculous will be taking this complaint further and claiming rent back as this is insane. AVOID AVOID AVOID even if there are no other properties because of the housing crisis I recommend avoiding them and waiting for somewhere else half decent. I would leave 0 stars 1 is far too generous
1/5
TrustpilotIf one could give no star.
If one could give no star.. Trust them to advertise what they cannot offer. We got a falsely advertised service.. Exaggerated pictures of the house and when we complained, we were told rent will be increase and then we moved out.. the threat continued to "release deposit to the landlord and draw a line under it".. No one reads your emails about any complaint...As my complaints were not addressed at all..Would never use them again or recommend to friends and family..
5/5
TrustpilotBridgefords Macclesfield
We recently used Bridgefords Macclesfield, and we can’t praise highly enough Pauline Adshead, whose helpfulness and customer help skills, made what could have been a nightmare, a lot less fraught. Thank you Pauline
1/5
TrustpilotSo Unprofessional!
Never have I dealt with such an unprofessional company!
5/5
GoogleThe whole team have been amazing!. The service, communication and responsiveness has been second to none. We have rented a number of properties over the years and can honestly say that this has been the best experience. The team have made a normally stressful time such a breeze. Would highly recommend .PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotAbsolute Joke!
Absolute Joke!Me and my boyfriend went for a viewing and made it very clear that we are NOT interested in a leasehold property (especially if its a house). We went to see the property to be told that it was a freehold. Everything seemed perfect so we went ahead and SOLD HALF of our assets in stocks and crypto to then be told that the Estate Agent didn't double check and the property was actually a leashold. Due to this mistake I lost a good couple of grand of profits. Check your facts especially if you know that we were NOT interested in a leasehold, we made this clear multiple of times to be ignored! A waste of time, money and energy.
1/5
TrustpilotBridgfords York…
The worst letting agent I have ever had the misfortune of dealing with. Refused to contact the landlord about important fixes that needed to happen (didn’t have a working shower for 2 years!) and when I tried to follow up I was fobbed off every time, or hung up on! We paid to change the tenancy agreement to reflect my husband to be on the agreement which they never did and lied saying it had been done. They blamed us for a radiator falling off the wall a week after it had been poorly fitted. They sent us a tenancy check out before serving us notice and finally when we served counter notice they didn’t contact us at all about our move out. We had to drop the keys off at the office to where they didn’t say a word and had no idea we were even moving. Avoid at all costs!!!!
1/5
TrustpilotBridgeford's Estate Agents in Poynton
Bridgeford's Estate Agents in Poynton - 01/12/21 12.15pm - I phoned this agent to enquire about a property for sale in Poynton (Cheshire). The man I spoke to (may have been the manager) was extremely rude. I asked him if a particular property was still on the market and he said "almost". So I asked him if it was therefore not on the market. He stated "that's not what I said" in an abrupt and impatient tone. (it seemed that we were playing guessing games at this point). I, therefore, asked him if the said property was under offer and he replied that it was (although he sounded unsure). Anyhow, given that the property was seemingly under offer I advised him that I would not view it, at which point he slammed the phone down. The whole thing was really very strange and unwarranted. I can only assume that he "got out of the wrong side of the bed" as my grandmother used to say. (i.e. he put his foot in the used chamber pot).
1/5
TrustpilotComical agency who take no responsibility for their actions
I've had an experience which was almost comical in how incompetent these guys were along the way.Things this agency has decided they don't need to do:- Have keys to their properties- Collect rent from tenants- Check tenants are actually living in their properties- Follow their own proceduresThings this agency has decided it will do:- Blame everybody else when things go wrong- Claim they're "trying to find a way forward" then when asked what that is have no answer- Lie about having end of tenancy check outs booked in- Establish a tenant is in possession of a property by "looking through the window" only after receiving complaints about their actions.A weirdly dodgy agency who seem set up to block the truth at every turn & blame everybody & everything else when things go wrong. Somehow managing to avoid any consequences to their own actions. Very good at throwing their clients under the bus, not good at managing rental properties.
1/5
GoogleExtremely disappointed...every property I ask about is refused because I have a dog, as soon as I ask, they don't even have a look, they immediately say no! They also never reply to emails.
Agent replied · 12 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotManchester office
If there was a minus adoption for our experience I would have posted -10.Shocking experience from the day we were handed the keys to a rental property from the manchester branch Flat Hanes over in an appallingly condition not fit for a pig!Subsequent customer service without exception the work that I have experience having run my own business for the past 25yrs. AVOID
1/5
TrustpilotRent - don’t fix issues
Have lived in a rented property for 4 years (Middlesbrough) and had nothing but problems. Reported issues regarding leaking roof, mold and a large window that doesn’t lock (security risk), on numerous occasions. Had visits made. Reported again and still having issues. As the landlord agreed to repair damages bridgfords “can’t help” apparently even though I pay them. Landlord won’t fix them so what exactly am I meant to do? I would think that Bridgefords should fix the issues and claim the money from the landlord. I should not be dealing with this over 4 years. Do not rent through this company, they have no follow up. Reported the issue AGAIN yesterday.*(11/2021) moved from here after 7 years; still no repairs. Flat now uninhabited. Had the nerve to say WE caused some damage! Would not return bond, didn’t even look back, glad to be out of their chain. Disgusting
1/5
TrustpilotViewing inefficiency
Rang Crewe branch to request viewing: left voicemail and sent email to same effect. 24 working hours later, no response. Rang again to get v/mail. Maybe this is unrepresentative experience... or maybe their staff are failing timefully to respond to buyers.This inefficiency is precisely what angers sellers, who may lose sales because potential buyers view, and offer, on rival properties they are considering with other agents.I would expect all calls and emails are responded to within 24 working hours - and that agents explicitly undertake to do this. If their staffing is affected by illness they need to state on auto email reply/v/mail that they regret their response may be slower than normal and when they *will* respond ('within 48 hours', etc).
5/5
GoogleExemplary professionalism and very friendly, an alternative property was instinctively found for me that greater fitted my preferences after not liking my original choice of property. My viewing experience could not have gone any better and as a result I am now fitted with the perfect property.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotSpoke to Tom about renting a flat
Spoke to Tom about renting a flat, he replies fast and communicates well !He’s an absolute star ! ⭐️
5/5
GoogleI had a nice and warm reception. Customer service is top notch. I recommend them.
Agent replied · 25 August 2024
Thank you Akindele Augustine for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotZero focus on the customer
Zero focus on the customer. Just find somebody else, particularly if you are a landlord letting a property. The applicant vetting process they do isn't fit for purpose and I was left with an "approved" applicant who should never have passed any reasonable vetting process and consequent rent arrears. I asked to speak to their CEO seven times and all I eventually got was a letter saying he would not be calling me. They just aren't bothered.
5/5
TrustpilotGregg Cameron from Brigfords Newcastle…
Gregg Cameron from Brigfords Newcastle is super helpful, efficient and always resolves any issues regarding the tenant or any issues I have with our flat. I cannot compliment him enough. I am extremely happy with the service he provides.
1/5
TrustpilotNo show
We arranged for Jonathon, the manager, from the Swinton branch to come out and value our property for rent & sale. We agreed a time to meet at the property as we don’t live there anymore and Jonathan didn’t show up. Called 3 times and no one answered. Rude and no respect for anyone else’s time.
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