Trusted Agent profile · Carlisle
★★★★★
737 reviews across 2 platforms
56 Warwick Road, Carlisle, CA1 1DR, CA1 1DR
Hunters Cumbria and South West Scotland's office in Carlisle, at 56 Warwick Road, is rated 2.8 out of 5 across 737 reviews on two platforms, including 159 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Hunters Cumbria and South West Scotland hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotHunters Sales and Lettings Harrogate Branch
We have had the pleasure of James Thorn( Branch Manager) for property sales and Chris Borges , Senior Lettings Manager for lettings advice over the past few years. We were invited to a special presentation on the Renters Reform Act by this Hunters Harrogate Team and attended an hours personal debrief with them both today. We can thoroughly recommend these gentlemen and their Harrogate Teams for their experience, knowledge, enthusiasm and being very friendly and successful for us. Richard Knight
5/5
GoogleWe approached Hunters due to lack of service from another local agent. Emma Bell was assigned to manage our requirements which required the utmost professionalism, empathy and knowledge of the market. Time is of the essence for us and from the very start Emma took time to listen to our requirements, piece together an action plan and get our home on the market without wasting time. My wife and I have been delighted with the service from Emma and the team and we just hope we get the result we need. I wouldn’t hesitate in recommending Hunters, our faith in agents has been restored! Thank youPositiveResponsiveness, Quality, Professionalism, Value
Brilliant to hear Mark! I will pass your comments onto the team.
5/5
GoogleHave just started the buying process with Hunters. We had a very impromptu visit to the property and Philo Action went over and above trying to, and being successful, in arranging the viewing. We were shown around the property by Susan Janulis who was wonderful, very friendly, made the viewing very pleasant and worked late to enable us to see the property. Every time I have rung and spoken to anyone at Hunters they are extremely friendly and helpful. I would like to once again thank Philo Acton for her help in all matters. We would highly recommend the Hunters team. Thank you.PositiveResponsiveness, Professionalism
Hi Melissa, That's great feedback. Thank you very much for your review , I will pass your comments onto Philo and Susan.
5/5
GoogleI sold my flat in Wigton using Hunters and I can't praise them enough. They are such a good value for the price! I always got regular updates, they were chasing buyer's solicitor who took absolute ages to do his bit. In particular, I would like to thank Jill Dobbie very much for her help and kindness and regular updates. The service was outstanding all the way from the start to finish and I can thoroughly recommend them (Carlisle team).PositiveResponsiveness, Quality, Professionalism, Value
We really appreciate your feedback Anna . I will pass your comments onto the team.
5/5
GoogleI contacted Emma Bell 2 years ago, for a valuation on my property. Emma kept in touch dropping me the odd e mail, asking how things were going (no pressure) Now being ready to move forward and get my house on the market, I had no hesitation in contacting Emma. She has made putting my family home on the market very easy, explaining everything through with me. Emma has made the whole process very simple. Working with me and my time frame. I would highly recommend Emma and her team. Thank you Emma for all your help so far.PositiveQuality, Professionalism
Hi Carole, Thank you for the great feedback. I will get this passed onto Emma.
5/5
GoogleWe recently had our rental property valued by Nicola Thompson. She explained things clearly to our tenants and they commented how approachable she was and how much she made them feel at ease whilst she was there. Nicola was very professional and answered all my questions realistically and clearly. She obviously has a high knowledge within her field of work too. We were due to get another company to complete an additional valuation on the property but have cancelled as we know that Hunter's services are right for us. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Brilliant to hear Caroline. I will pass your comments to Nicola.
5/5
GoogleWe have recently put our property on the market with Hunters. Our valuation, photo's and measurements were done by Emma. We were hesitant, but Emma was lovely - not pushy at all, it took us a few weeks to decide what we were doing and there were no pushy emails or horrible pushy sales calls from Emma, she waited until we were ready and she was very accommodating working around us and our business needs. Lovely lady, highly impressed. Hunters themselves are nice to deal with Reece phoned and introduced himself which was nice, every one I have spoken to at Hunters have all been pleasant, polite and professional.PositiveProfessionalism
Thank you very much Paula , I will pass your comments onto the team .
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
5/5
TrustpilotHarborne Office is fantastic !!
Hunters Harborne were engaged to sell my Edgbaston apartment. I was very impressed from the outset when Jake visited and presented his company and set the price to market. Within a very short time Hunters secured a buyer and the solicitors then did what solicitors do and contracts were exchanged last week. Special thanks to Emma and Sophie for their professionalism in email and telephone communication. I only visited there offices just once during the entire sales process. I have no hesitation in recommending them and sincerely thank them.
5/5
TrustpilotExpert advice! - Thank you Tom Moorhouse!
Expert advice! The lovely Tom Moorhouse came to value our house on 22/08/2026. He gave sound, candid advice which my husband and I are extremely appreciative of. Although we are not in the position to list our house right now (no fault of Tom's), we'll certainly be back within 12 months.
5/5
TrustpilotHunters Stourbridge
I'm not sure why there are so many negative reviews because my experience was the opposite. I have just sold a house through Hunters of Stourbridge, and the whole team did a fantastic job, led by Ellis Hill. It was a long and at times tricky negotiation, but they never gave up. They stayed proactive throughout, chased the solicitors when needed, and kept the pressure on until we finally got there. I’m genuinely grateful for their persistence, professionalism, and support, and I would like to thank everyone involved for doing such a wonderful job.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GoogleRhys from Hunters has been great from start to finish and has made this move easy for us. We relocated and his quick responses and proactive approach has made the process that much smoother. Would highly recommend!
Thank you very much for your google review. I will get your comments passed onto Rhys.
1/5
TrustpilotDon’t deserve even 1 star
Don’t deserve even 1 star ! Hunters Group - Estate Agents & Lettings- BurgessHill Extremely poor and unprofessional block management. Hunters demonstrated a clear lack of understanding of the legal and financial obligations involved in managing a block of flats,they should be letting agents but it seems lot of complaints about it as well. Hunters Communication was inconsistent, instructions from directors were ignored, and decisions were taken without authority. Overall, this was incompetent block management that caused significant disruption and cost to our residents. They Ignored fire-safety issues, poor and inaccurate accounting, and missing payments and invoices. Failed to manage service-charge funds properly or provide reliable records. Funny thing is When issues were raised, staff repeatedly gave the same generic, meaningless responses, showing no understanding of the problems and no willingness to address them, like a broken record.
5/5
TrustpilotExcellent 5+ Stars for Caroline…
Excellent 5+ Stars for Caroline Murgatroyd from Leighton Buzzard branch, I would not have made it through without her support and guidance! Caroline, Nick and team have been by my side throughout the rollercoaster ride of selling my property. Fantastic communication, subject knowledge and personal attention to detail. I highly recommend.
1/5
TrustpilotAvoid This Agency
Avoid This Agency, Completely Fraudulent and Untrustworthy If I could give zero stars, I would. I rented my property through this agency as a family home, but they have illegally turned it into an unlicensed HMO without my consent. Despite repeated promises from their agent Preeti that an HMO licence would be obtained, it never was. My rent has not been paid for over amThree months, and my calls and messages are now being ignored. The tenants contact me directly because the agents refuse to take responsibility. I was told I would be reimbursed for repair costs, I provided all invoices, but not a single penny has been repaid. The condition of my property now is appalling compared to how it was handed over. I have photos showing the before and after, it’s heartbreaking. After losing my father suddenly last year, this house held many memories, all of which have been completely destroyed by their negligence and deceit. Do not trust this company with your property. They are dishonest, unprofessional, and exploit landlords. I strongly urge others to stay away, they will promise everything and deliver nothing.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job. I could not recommend him more! I choose Jamie from a selection of other agents. He is enthusiastic, knowledgeable and very easy to communicate with. Always willing to pick up the phone and call me to update me on the sale. Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone! Thank you Jamie
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
5/5
GoogleI would recommend Hunter’s to friends and family especially Kim Atkinson (Local Valuer) who was very efficient and helpful, we were very impressed with the speed and efficiency, property was listed on the Friday and we sold on the Saturday. Nicola who was appointed our contact was excellent and very informative all throughout the whole process. A very good example of brilliant Teamwork, well done Hunter’s a credit to the local community providing an excellent customer service experience.PositiveResponsiveness, Quality, Professionalism, Value
Really appreciate the review Jackie. Best of luck with your onward purchase.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children. During the phone call, the first question asked was whether we have children. Once this was confirmed, we were immediately refused solely on that basis. I asked several times why this restriction was not stated in the advertisement, but I received no explanation or answer. Refusing access to rented accommodation because a family has children constitutes unlawful discrimination under the Equality Act 2010. Letting agents are legally required to comply with this legislation, regardless of landlord preference. This experience raises serious concerns about the agency’s compliance with UK equality law. I am sharing this publicly so other families are aware.
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Tell us what you need and we'll put you in touch. Hunters Cumbria and South West Scotland hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
