Streets Ahead Croydon reviews

★★★★★ 1/5

Facebook

Utterly appalling service ever since they took over the management of our house , no rental agreement sent , no notice given about increase in rent , takes weeks to get anyone to come out if something wrong , do not respond to emails and when you eventually get to speak to a human being they have no idea what is going on and say they will respond in writing or email and they don’t . Wish I could get hold of my landlord and tell him not to waste his money on them managing the property because quite frankly they couldn’t organise a piss up in a brewery . Don’t go near them !!

Jackie · 12 February 2018

★★★★★ 1/5

Facebook

came home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.

Osareme · 7 February 2018

★★★★★ 5/5

Facebook

First of all thank you Gareth Fitzhugh for answering all my questions regarding moving property and renting locally. Wish you all the best in your workplace.

Cristina · 2 November 2020

★★★★★ 5/5

Google

Excellent service delivered by Myles. Very helpful, friendly and so easy to speak to whenever you need guidance. I'd recommend Myles to anybody looking for somewhere to rent.

Julia · 10 March 2020

★★★★★ 5/5

Google

Streets Ahead have been great helping me find my newest property, I dealt with Faye Godfrey who is outstanding and knew exactly what I was looking for, highly recommend!!!

Trinity · 8 October 2019

★★★★★ 5/5

Google

Streetsahead Croydon Central has been pleasant in helping us in our search! Special thanks to Myles who is friendly, professional and responsive in listening to our property search criteria.

Renz · 8 October 2019

★★★★★ 4/5

Google

Very happy with the service provided by Streets Ahead, Kevin helped me find the perfect pad, and Layla was very helpful and efficient in dealing with all the paperwork. Would thoroughly recommend.

Ramiro · 8 October 2017

★★★★★ 5/5

Google

Worked with Myles, he was very efficient, informative and very friendly. He made the process of renting a lot more pain free, for which I am very appreciative :)

Ioni · 17 September 2019

★★★★★ 5/5

Google

Had a great experience with this branch. Salma was so helpful and always made sure she went the extra mile for me! Couldn’t have asked for better service :)

Saba · 17 September 2019

★★★★★ 4/5

Google

Faye has been extremely helpful to try and source the exact kind of property I was looking for. Always polite and courteous. Very interested in the job always returning he calls efficiently. …

Yvonne · 8 October 2015

★★★★★ 5/5

Google

Lewis Hay is a great person and very professional. He helped me to find the right flat for my business and gave me a lot of useful tips. Thank you so much Lewis!

Rosario · 8 October 2015

★★★★★ 5/5

Google

Thank you Streets Ahead for your efficient and professional service. Natalie went over and beyond offering a great service!! Making what could have been a stressful time, stress free and even enjoyable. …

Monique · 8 October 2015

★★★★★ 1/5

Google

Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining. They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare. The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest. For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional

Dani · 9 July 2017

★★★★★ 1/5

Google

Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining. They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare. The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest. For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional

Dani · 22 June 2017

★★★★★ 5/5

Facebook

Great team who cater to user needs . Special shout out to Jakub for his due diligence and advice in helping me locate a property

Bobby · 24 November 2020

★★★★★ 5/5

Facebook

Very professional and quick. Easily contactable and extremely helpful. Rayeen made a potentially stressful move very simple. Would definitely use these again. 10 out of 10!!

Craig · 10 August 2020

★★★★★ 5/5

Google

Really busy branch. Everyone friendly and willing to help as much as possible.

Victoria · 2 June 2025

★★★★★ 5/5

Facebook

All staff members really helpful. Quick responses and plenty of updates. Libby was a great help getting covid safe viewings arranged for me quickly.

DoubleTree · 26 January 2021

★★★★★ 5/5

Google

Absolutely A* Diane was amazing! It was not one of the smoothest processes but she was patient , knowledgeable and understanding. Nothing was ever too much trouble and she …

Maureen · 8 October 2018

★★★★★ 5/5

Google

Despite my initial scepticism George Potter let my property for the asking rent very quickly. The whole process was very smooth and George was always friendly and helpful

Jane · 8 October 2019

★★★★★ 5/5

Google

I have been looking for a house for a long time. No matter what time or any question we had Bradley was always there to help. Thank you

Ashley · 8 October 2019

★★★★★ 5/5

Google

I have had a great experience with Streets Ahead from the get go. Great service, great staff and a perfect experience. Bradley is an assett to the company.

Ricky · 8 October 2019

★★★★★ 1/5

Facebook

Really shockingly poor service. Let a flat through them on a let only and the whole process especially the paperwork side of things has been shockingly substandard and painful to witness. I wanted to take my own rent guarantee policy out but nearly a month later am still waiting for the documents the insurance company asked for that I requested from them (ID and proof of address). They said they will cancel my policy if I don't provide it now and I have chased up Streets Ahead via email and phone calls. No one is getting back to me and they keep passing the buck to different staff members. George the lettings manager who was so keen to take on my property has now done a disappearing act!! Will not recommend or use again!!!

Jaye · 10 March 2016

★★★★★ 5/5

Google

After deciding and making our mind to buy a house, we contacted many estate agents in the area. But no one was taking our matter seriously. One day by chance on the side of road we saw a board for street ahead and contacted them. Within a week time we passed the bid for a house while other estate agents could not help us in two month. Street ahead is quite dedicated and takes you seriously. Not only that they helped me until the last day of completion by following the matter on every stage. Highly Recommended!!!

Naseer · 30 January 2016