5/5
GoogleStreets Ahead were friendly, efficient and professional. The whole process was very smooth and relations between tenant and landlord are positive. Lynsey was my agent and made the experience enjoyable and stress free.
Trusted Agent profile Β· Croydon Β· Surrey
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Streets Ahead Croydon reviews
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1,121 reviews across 2 platforms
263 High Street, Croydon, Surrey, CR0 1QH
Part of Streets Ahead, see every office.
Streets Ahead's office in Croydon, Surrey, at 263 High Street, is rated 4.7 out of 5 across 1,121 reviews on two platforms, including 868 Google reviews rated 4.7.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google5/5
GoogleFaye was an absolute star. Professional, friendly, knowledgable I cannot thank her enough for everything she has done. If I could give more than 5*s I would. Thank you Faye! Keep being fabulous!
5/5
GoogleFantastic experience moving in! In particular Sophia Coughlan was incredibly helpful and answered what must have been a barge of questions from me very professionally and almost immediately at all times! Would recommend!
5/5
GoogleBradley Snape was indespensable in my hunt for a property. Nothing was too much bother for him, and he made what usually proves to be a nightmare, plain sailing. π β¦
5/5
GoogleI would like to thank Salma, she was very helpful, easy to speak to and understood quickly what I was looking for. She was very good at offering tailored property matches.
5/5
GoogleStreets Ahead were amazing throughout the whole process - from valuation, marketing, arranging the viewings and ultimately progressing through the rental process. Could not recommend George, Layla, Lynsey or Myles (amongst others!) more highly.
5/5
GoogleThank you to Stefany for your help finding me and my boyfriend our home to rent. Lovely service, very quick to respond and keep us updated
1/5
FacebookIf I could give it a 0 star I would ! An absolute nightmare of an agency to deal with from a tenant perspective. Right from the beginning when I rented - issues , lack of contract in place literally until 2 days before moving in I didnβt know if I actually secured the place. Head of lettings didnβt even bother to let me know what is going on, it was me constantly chasing and trying to find out what is going. The real saga started however upon vacating property. Various agents arranging viewings of the property without prior arranging with me, random viewings at 8 pm without agreeing upon. To the point when the guy who was meant to do the check out never turned up and nobody bothered to inform me. The attitude of staff there is another story , itβs almost like theyβre doing you a favour ! I was told to come to their offices to drop off the keys or send it via recorded delivery (on my expense!) after being stood up by their staff. Now Iβm sure getting a deposit back will turn out to be another mayhem ! Please avoid them at all cost ! Not worth the stress ...
5/5
GoogleCatherine was very polite and honest about the properties she showed us. She was able to answer all of our questions and was very helpful.
5/5
GoogleReally good customer service from the streets ahead team, especially Vanessa who has been really kind and professional to work with and Ras who went the extra mile to help sort out maintaince issues. ο»Ώ
1/5
GoogleUnfortunately I have to echo the thoughts of the previous reviewer, how on Earth they get positive reviews is beyond me. Had a awful experience with the Croydon branch. Completely non responsive and almost criminal in some of their behaviours.
Agent replied
Hi Renata, We are really sorry that you have had a bad experience with us. Weβd like to get to the bottom of the problems youβve had and the lack of communication on our side. Are you able to email us at streetsaheadsocial@gmail.com and we will work with you to resolve the issues youβve raised? Many thanks, Rebecca
5/5
FacebookGeorge Barnes is a professional agent, always responds quickly and happy to help. Streets Ahead do exactly what they promise in their name, a great service.
5/5
FacebookI recommend the staff of streets Ahead especially George Barnes for his selflessness to clients. when I needed flat he was of great help. may God bless him
5/5
FacebookI want to say big,big thank you to Gareth, Ricky and Emma! We are so happy with our new home! Thank you, guys, you are the best :)))))
5/5
GoogleRide or Di Whilst other agents struggled to find the price i knew my flat in S Croydon was worth, Diane Armstrong at Streets Ahead managed to do it quickly and β¦
1/5
GoogleThe most amateur, unprofessional bordering on fraudulent company I have ever had the experience of doing business with. No reply to phone calls, no reply to messages, no reply to emails. The property β¦
1/5
FacebookTerrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.
5/5
GoogleThank you to Bradley, excellent customer service. Heβs very good at giving suggestions, really helpful, generous and funny. Thank you for helping me and my family, I really appreciate it.
5/5
GoogleDanny and Michaela at Streets Ahead have been amazing at helping me make an offer on a property and having it accepted. Communication has been excellent and they go out of their way to help and get things done. Thank you!
5/5
GoogleI now live in a STUNNING flat in the Whitestone way development thanks to Myles & the help of Zeenat in supplying the contract to us. Thank you guys!
5/5
GoogleLucy from Streets Ahead Croydon has been nothing short of amazing. She was quick to respond, has kept us updated throughout the process, smart and kind. β¦
5/5
GoogleFaye Godfrey was very helpful and attentive in my search for a property in Croydon. She always listened to feedback and sent relevant properties to me. i would highly recommend.
1/5
FacebookUtterly appalling service ever since they took over the management of our house , no rental agreement sent , no notice given about increase in rent , takes weeks to get anyone to come out if something wrong , do not respond to emails and when you eventually get to speak to a human being they have no idea what is going on and say they will respond in writing or email and they donβt . Wish I could get hold of my landlord and tell him not to waste his money on them managing the property because quite frankly they couldnβt organise a piss up in a brewery . Donβt go near them !!
1/5
Facebookcame home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.
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