Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotNever ever use -worse company I have ever known
This company is totally unprofessional Unreliable and incompetent You can never get hold of them in a timely mannerThere is no follow upThey are over the last 2 years and many incidents truly consistently bad on every possible level
5/5
TrustpilotJake Ryan
Jake RyanThank you for being very courteous in your approach, detailed and patient in taking my request and also being very helpful. You are the best, thank you once more.
5/5
TrustpilotNelson from Stirling Ackroyd was very…
Nelson from Stirling Ackroyd was very helpful and instrumental in finding the right property for me and my family. I am very happy with the flat and would recommend him to everyone who need any help in moving to a house
5/5
TrustpilotEfficient and friendly
I called Stirling today and they called me back to set up a viewing. David, the person I talked to, was very efficient, and provided all the information I needed. Very friendly and effective indeed.
1/5
Trustpilot**WARNING, AVOID COMPLETELY**
WARNING! DO NOT USE THIS AGENCY!Incompetent, unreliable & by far the worst customer service i've ever received.They're a circus run by clowns.I could go on & on detailing all the issues we had with them but they're not worth any more of my extra time. DO NOT USE THIS AGENCY TRUST ME PLEASE!!
5/5
TrustpilotProfessional, responsive team
I have been using the same agent the last four years. It's a very professional team and committed to getting the property let to landlord's requirements. Good communication and responsive to feedback. Melissa and Rebecca in particular have been very helpful in last year's process.
5/5
Trustpilot5 Star Service
I called in to view a property and came through to James in the head office. He was incredibly helpful, knowledgeable and offered a sound and solid service. I wouldn't hesitate recommending this company. A 5 star experience.
5/5
TrustpilotExcellent service
We were really pleased with the survey we have recently received.Richard Jobling provided a detailed and professional service , we received the report the day after the survey had taken place Excellent service
5/5
TrustpilotRecommendation: Property management
We would like to offer our recommendation of Melissa for unfailingly providing a professional service of managing our property rooted in excellent communication, respect, efficiency and initiative. Melissa provides a highly reliable, individually tailored, quality service which is always professional yet personable.Kind regardsRodrigoSydney, Australia
5/5
TrustpilotReally helpful
Joel at Sterling Ackroyd has been really helpful with the purchase of my first property. Very friendly with fast responses!
5/5
TrustpilotVery good service
Very good service. Good communication pre and post survey and a very thorough survey which was followed up with a call to explain the details
5/5
Trustpilotlettings
I've been using Stirling Ackroyd letting department for the past few years and working with Abby Gooptu (Renewals Manager) and previously Ben Rendell (Property Manager). I'm happy with the service they provide - they are helpful and sort out things as quickly as possible which is very important as a landlord with various properties.
5/5
TrustpilotI highly recommend Stirling Ackroyd
I highly recommend Stirling Ackroyd. They have been very professional with their services and I was very pleased with Ryan, our agent, who helped us find the right property for us, and also Bethany, who has been responsible for setting up our new tenancy
5/5
TrustpilotI expressed an interest in a property…
I expressed an interest in a property and the agent Ashley K, called me within 5 minutes to put my name forward to the appropriate department for a quick viewing.Great customer service!
5/5
TrustpilotStirling Ackroyd let and manage a flat…
Stirling Ackroyd let and manage a flat for me. Over several years and tenancies they have managed everything well and kept void periods down to just a day or two at each changeover. They keep on top of admin and provide clear financial statements.
5/5
TrustpilotRino Russo has provided an excellent…
Rino Russo has provided an excellent service understanding the challenges faced with my project. He followed up on matters he said he would, keeping a good communication link.
5/5
TrustpilotExcellent professional service
Simple, very helpful, friendly and very professional. I learn so much from them. I will use them again. I wouldn't hesitate to recommend them.Thank you, Iain and Taija for your help.
5/5
TrustpilotExcellent customer service by Katy Harris
Our boiler was not working. We raised a helpline ticket and Katy contacted us for the resolution. She was very thorough and proactive in keeping us updated about the progress. Very pleased with her. Keep up the good work Katy.
5/5
Trustpilot5 Stars customer service
Letizia Lupi has taken good care of us and have always made herself available whenever we asked for help. Very reliable and knowledgeable. She has certainly made a difference.
4/5
TrustpilotRecommendation
As a Senior Property Services Advisor, Ellie had provided great support for me in her responsible area. I really recommend her if you need to sell the property.
5/5
TrustpilotHouse valuation
Spoke with Joel and had a house valuation done by Ben. I am very pleased with their service, they are polite and they know what they talking about, I would use them again.
5/5
GoogleThankyou Jonathan for helping us move into the new place. Very friendly, relaxed and professional approach. Appreciate your support.
Thank you so much for your kind words, Charlotte. We really appreciate you taking the time out to share your experience with us and awarding our team in Croydon, five stars! I know that the team, in particular Jonathan, will be thrilled to read your feedback. We hope you are settling well into your new home, Emily
5/5
TrustpilotInstant feedback and professional way…
Instant feedback and professional way my tasks was handledI really appreciate an amazing job she did please keep it up
5/5
TrustpilotI recently bought a flat through…
I recently bought a flat through Stirling Ackroyd and I can’t recommend their services more highly!! Darren & Claire in particular were attentive and helpful throughout the process and made everything accessible to me. I would definitely use their services again without hesitation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
