Stirling Ackroyd Croydon reviews

★★★★★ 1/5

Trustpilot

Word of caution

Have never dealt with a company that ignores requests for over six months. This includes managers and directors. Repeated emails, phone calls. Not how you treat a landlord who signed up for the fully managed service. Absolutely shocking.

Lydia · 21 May 2024

★★★★★ 5/5

Trustpilot

This feedback for Letizia Lupi only

This feedback for Letizia Lupi only - Letizia is very professional and friendly. She is keen to help and support with any issues.Leti - many thanks for your work! I appreciate this

Aleh · 16 October 2023

★★★★★ 5/5

Google

Phil in lettings was very friendly, helpful and enthusiastic and ensured all requirements where met when I moved into my new home. I would highly recommend Phil.

Chris · 25 October 2019

★★★★★ 1/5

Trustpilot

I had written a very positive review of…

I had written a very positive review of working with Stirling Ackroyd when I first moved into one of their properties last month. However, I take every single positive word back.

Meghana · 16 October 2025

★★★★★ 5/5

Trustpilot

Alex is always very friendly and…

Alex is always very friendly and professional. He responds fast and was able to answer any of my questions. His service was great and not pushy - I will definitely contact him again in the future when I need his help and expertise.

Jenn · 10 November 2022

★★★★★ 5/5

Trustpilot

Thank you

Thank you, Leticia, for being patient understanding and explaining to us the details. 1 reason we took this unit is because of your warm welcome on our 1st viewing. And also a big thank you to Ali and all the other staff at Stirling Ackroyd. Best regards Ramo & Ludy

Ramo · 20 December 2021

★★★★★ 5/5

Trustpilot

Thanks Kyle!

The experience of buying our first house hasn't been without it's problems. But I can safely say, that without the help and persistence of Kyle Moran, I don't think it would have worked out.Luckily it did and we're very pleased. I would highly recommend working with Kyle, he was always available to chat and answered emails quickly. He also dealt very well with difficult solicitors and a long chain of problems regarding missing paperwork. Not an easy task!Thanks,Ally

Ally · 4 August 2017

★★★★★ 5/5

Trustpilot

Rebecca H is a great agent

She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.

Aqsa · 8 December 2025

★★★★★ 1/5

Trustpilot

PLEASE do not rent with Stirling…

PLEASE do not rent with Stirling Ackroyd (formerly Red Bear). AWFUL agents - so rude and unhelpful. We lived in one of their properties in 2021 and are still getting contacted by billing agents for overdue payments for AFTER we lived at the property - we've repeatedly told people that we no longer live there / haven't for the billing period, and we've just found out today that we're getting these bills still as Stirling Ackroyd told them we still live there! Ridiculous! Save yourselves the headache and rent elsewhere. Utter waste of time.

Be · 3 October 2023

★★★★★ 5/5

Trustpilot

Excellent service and support

Clive Martin has been very helpful during the more than 3 years of tenancy. He has been brilliant to support the end of tenancy process and ensure that accurate information was delivered to the landlord on the property status, which allowed the refund of the deposit in full.

Ana · 16 March 2022

★★★★★ 5/5

Trustpilot

Thanks again to Joel from Stirling

Thanks again to Joel from Stirling. Like all the team he was very polite helpful and kept me informed at all times. I would definitely recommend Stirling Acroyd Agents. Thanks Joel for all your hard work

Sally · 13 June 2023

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend! Transacting property in the UK is sometimes an arduous process. My transaction was made even more difficult because i live on the other side of the world. However, when the solicitors threw up hurdles, Nick was always there with a solution. Super helpful, and very professional. Thanks Nick!

Bradley · 19 November 2021

★★★★★ 5/5

Trustpilot

Great support

Had a few initial hiccups with my sale but Liam was patient, persistent and thorough. Always quick to respond and there right up until final completion. Thank you Liam.

Ronojoy · 4 September 2017

★★★★★ 4/5

Trustpilot

Friendly and attentive

I found the staff to be friendly, and attentive. Elli, Aimee and Vicky were particularly helpful in getting matters progressed and/or resolved. Townends has the spread of offices across the region, and once you get to know who does what, it becomes that much easier to get things done.

MR · 17 December 2021

★★★★★ 5/5

Trustpilot

Excellent Company!

I work with Stirling Ackroyd, and have the pleasure of working closely with all their sales staff, and client services team. Joseph Robinson has been extremely helpful, always going above and beyond to ensure our partnership works well for both staff and the Stirling Ackroyd clients. Very much looking forward to working closely with this fantastic company for years to come!

Alex · 12 July 2017

★★★★★ 5/5

Trustpilot

Karina has been my first point of…

Karina has been my first point of contact in managing my small portfolio of 5 BTL properties. We have been working together now for a few years and have an excellent working relationship. She is always helpful and on the ball. Cosmo H

Cosmo · 22 September 2022

★★★★★ 5/5

Trustpilot

A high praise, for an exemplary service provided so far, by Letizia!

We have been renting from Stirling Ackroyd for the last 5 years, and we are highly satisfied with the services they have provided.Today we have decided to rate their service, motivated by the exemplary service provided by a particular agent, Letizia.Letizia has truly been a remarkable agent since taking over our property management. Her unwavering support and timely response to any concerns we had, has been exceptional. She has always made herself available to us and has always been prompt in resolving any issues.During our latest contract renewal - our first one since Letizia started looking after our property, she offer a remarkable level of support, supporting us in negotiating a mutually beneficial agreement for both us and the landlord. As tenants, it was great (and surprising - due to negative experiences had in the past with other companies) to witness Letizia & the renewal team ensuring that neither party received any special preference - helping us on building a lovely (indirect) relationship with the landlord.Additionally, we had the opportunity to witness Letizia's exceptional communication and management skills in action, particularly when dealing with contractors. This is a trait that not all estate agents possess.Stirling Ackroyd partners with top quality contractors. Letizia's supportive nature extends beyond working hours if needed. Her dedication to ensuring our satisfaction is commendable.Ultimately, we are extremely satisfied with Letizia's services and appreciate how valued she has made us feel as tenants. Given this all, we would not hesitate to recommend Stirling Ackroyd to anyone!

Marco · 7 September 2023

★★★★★ 5/5

Trustpilot

Victoria and Rebecca provide a 10/10 service

Stirling Ackroyd as a whole is very proactive! I wanted to give a shout out to Rebecca and Victoria for providing me with consistent updates in regards to the references and contracts being sent out. Very well done and would recommend!

QS · 2 December 2022

★★★★★ 5/5

Trustpilot

Stirling Aykroyd Survey

Great service at a fair price. Would recommend this company. Had a courtesy call before arrival. Report and valuation and comments were all noted. Report was all laid out and easy to understand. Excellent.

Brian · 12 July 2023

★★★★★ 5/5

Trustpilot

I walked into the new Stirling Ackroyd…

I walked into the new Stirling Ackroyd office and was greeted my Charles who instantly helped me regarding my enquires for a property I saw on the window. His manager Robbie was also very helpful in helping regarding a quick discussion about my own property. 5 star service !

Kiara · 26 November 2021

★★★★★ 5/5

Trustpilot

Thank you Tom & Amal

We are extremely pleased on the help we received during our process of finding our new home. Thanks Amal for all the help. We are particularly grateful to Tom Gardiner for being so helpful throughout the process. You were so patient with us and we are ever so grateful.

COLLINS · 23 November 2021

★★★★★ 5/5

Trustpilot

A Job well done. My recent dealings with the lettings…

My recent dealings with the lettings team at Stirling Ackroyd Group Limited have been impressive. I found Nelson Poku, the Senior Lettings Consultant, professional and trustworthy. He was active and managed to get me the right Tennant.Katie Knott was lovely and straight forward too.

Consumer · 26 July 2022

★★★★★ 5/5

Google

I've had an absolutely painfree experience with the assistance of Jonathan in renting an apartment. Everything has been smooth and straightforward. Fantastic professionalism and service.

Richard · 25 October 2019

★★★★★ 5/5

Trustpilot

What a pleasant lady

This review is about an advisor named Sandra Holmes. When someone is genuinely nice, it comes across even in their phone conversations. I have dealt with her for over a year now, and every conversation ends well. She has always kept her word and professionalism and she also has a sense of humour. Thank you for your genuine care and knowledge.What a pleasant Lady you are. If ever our tenants, leave, I will be hunting you down for your help. Stirling should be proud to have you on their team.

Cassie · 17 August 2023