Trusted Agent profile · Croydon
★★★★★
1,372 reviews across 3 platforms
95 High Street, Thornton Heath, CR7 8RY, Croydon, CR7 8RY
Stirling Ackroyd's office in Croydon, at 95 High Street, is rated 4.3 out of 5 across 1,372 reviews on three platforms, including 62 Google reviews rated 3.8.
62
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,309
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Thornton Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotI rented a property in Staines with…
I rented a property in Staines with Stirling Ackroyd and from start to finish found them extremely professional, helpful and friendly.
Hi Nigel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenewal letting of my property
Abhijit Gooptu (Abby) (56 Borough High Street office) did an excellent job regarding the renewal of my flat contacting me well in advance and managed to get a deal that suits me fine and must have worked well for the tenants too. I am very pleased the way Abby and of course Stirling Ackroyd as a whole worked on my behalf.Thank you very much.
Thanks Raul for taking the time to feed back on good service. Your comments have been passed to Abby
5/5
TrustpilotInformative and Professional Service
Had a great call with Anushighan, who was very friendly and informative. Answered some of my queries and helped me along my way.
Dear Shusangar,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlpha gets five stars
Alpha was completely professional at all stages of purchase and proved himself to be an excellent go-between when dealing with the vendor. I’d recommend SA and Alpha in particular.
5/5
TrustpilotThornton heath branch all the way 100%
Thornton heath branch surpass all expectations! Professional, on the job, friendly, very active, efficient, cannot fault one bit! They listed house, and sold it on the first day of viewings. Helped with all the paperwork, scanning, copying, etc. Sorted out solicitors, removals and survey for new property! They have done EVERYTHING so we dont have too. I cannot thank them enough. Vic, Jo, Rich, numbers dont mean nothing here, they worked together as a team to get job done! Real fast too! First day!I would recommend to everyone and anyone! Thanks team thornton heath!
5/5
TrustpilotAmazing Property Managers!
Arran Southern and his team are great property managers and I'm extremely pleased with their professionalism and expertise in this area. They make the landlord experience hassle free for all of us! Great team work!
5/5
TrustpilotThank you Kieran for all your hard work! ⭐️⭐️⭐️⭐️⭐️
Kieran Hogan is possibly the most diplomatic estate agents I know, his local market knowledge is unrivaled and he should win awards for his patience which knows no bounds.Thank you Kieran for all your hard work!⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotProfessional, prompt , personable- perfect!
I found Sufina and the team to be exactly what you need and want - prompt, thorough, and professional, also very polite and personable,
5/5
TrustpilotGreat customer service from Alex
Alex was very good on the phone , very informative and was quite easy to understand him. Great service , thanks Alex.
5/5
TrustpilotExcellent service provided ,
Excellent service provided ,, the staff are very good and friendly. I will highly recommend Rino Russo for his excellent skills .
5/5
TrustpilotStirling Ackroyd review
Searching for a home can be stressfull and difficul. Casini Bikram was very professional, caring and helpful and Top notch!
5/5
TrustpilotEfficient service
Ellie has been very efficient and diligent in following through in following through in the valuation process of my property. Great service.
5/5
TrustpilotPro-active when dealing with issues for our family property portfolio
Rebecca Heslam at Stirling manages a number of properties for my Father and I. She is always pro-active and removes a lot of stress from our shoulders. She is forthcoming with any repairs, insurance claims or tenant issues. She always handles sensitive issues calmly and with experience. Thank you for all your help Rebecca and I would recommend Stirling to any other landlords as they have provided a first class service when managing our property portfolio. My only issue is getting hold of Rebecca over the phone as she is so busy!
5/5
TrustpilotHousing experience
Mr. Casini vikram is a very kind and down to earth individual. Even though I was being a little bit different he found a way to calm me down. By bringing me some really good options.This facility must be honoured to have a personel like Vikram because he is amazing.Now all I’ll be looking up too is the options he provided for me and I hope I get a place of my own😊
1/5
TrustpilotThe review is for Townends (now Stirling Ackroyd)
The review is for Townends, which Stirling Ackroyd took over.After I moved out, 5 months passed and I am still unable to get my deposit. The level of engagement from the team was abysmal. I raised the dispute with the ADR and getting ready to take the matter to the court.An update as of May 2022After 6 long months I was able to get my deposit via the adjudicator at the Dispute service. Throughout the process Stirling Ackroyd never engaged with the adjudicator nor provided any evidences. I warn tenants to stay a as from this agency.
5/5
TrustpilotSuper helpful
Nick Buckle has been super helpful supporting my house sale with prompt and thorough valuation.
5/5
TrustpilotDealt with Alex Ripley who was very…
Dealt with Alex Ripley who was very helpful and courteous. Very proactive in helping us to value our property and look into different options for moving
5/5
TrustpilotGratified to have Jessica as my property manager
Moving to a new flat, you might have felt the same frustration I had while staring at the complicated boiling system wondering how’s the programming work, which valve should be opened which should remain intact…or browsing Amazon for hours to find that missing pole on the curtain bar to match the other one or get the bathroom fan fixed while it’s mounted inside the vent and the ceiling height’s 9.2ft etc…I was there not long ago when I first moved to my new flat and can’t say how appreciative I am for Ms Jessica Okonkwo’s welcoming support…Just saying if your property manager is Jessica, rest assured that your property's in capable professional hands.
1/5
TrustpilotWorst experience ever.
Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..
Hi Laura,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent Customer Service!
Stirling Ackroyd - Croydon branch, are one of the best Letting Agents I've dealt with. Very professional, good response times and excellent customer service - especially Adam, Katie, Nelson, and the move in manager Bethany.
5/5
TrustpilotI spoke to Kieran hogan about looking…
I spoke to Kieran hogan about looking into selling my property he was very good at helping with information , helped me understand what I would have to do , very pleased thankyou Kieran .
5/5
TrustpilotVery helpful
Very easy experience from start to finish all the staff were very helpful.
Hi Mark, thanks for the 5* - Customer Engagement
5/5
TrustpilotProfessional and knowledgeable
Dealt with David, very knowledgeable, professional and approachable.
5/5
TrustpilotWould recommend Stirling Ackroyd
Stirling Ackroyd were friendly, knowledgeable and helpful before I booked my Home Buyers Survey, and it was easy to arrange once I'd decided which survey best met my needs. The surveyor himself (Steve) produced a comprehensive report and took the trouble to ring me to talk through a couple of points too. Very impressed with the service and I would be happy to recommend SA.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
