Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI was advised by HQ that an agent would meet me today at the property this did not happen the agent was not there! It is impossible to contact the local branch directly they don't respond to messages. Don't list your property with this branch if you want it to be sold as they treat buyers like dirt.
Tim · 16 April 2021
Agent replied · 24 October 2024
Hi Tim, I am sorry to read your review. I would love an opportunity to look into this for you and respond directly, if you are happy for me to do this please contact me directly using help@townends.co.uk. Regards - Claire
★★★★★ 5/5
Trustpilotthanks to Abby
I would like to stress out that the renewal department was very helpful and effective, especially Abhijit Gooptu
Laurent · 24 October 2017
Agent replied · 23 October 2024
Many thanks for your comments Laurent
★★★★★ 5/5
TrustpilotShort but very positive experience
I am giving this rating to a particular agent : David Harvey. It was a telephone enquiry regarding viewing of a property.He was most helpful and kind and replied to all my emails very promptly .The arranged viewing was cancelled in the end but I was informed about it in plenty of time by another agent : Artie( if I remember correctly).I think I dealt with the Byfleet branch.Lovely experience
Aleksandra · 22 August 2023
★★★★★ 5/5
TrustpilotSpeedy and personable
Alex got me registered and booked in quickly for a viewing when I was in a bit of a rush whilst at work
Anon · 9 July 2024
Agent replied · 23 October 2024
Dear AnonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDo anything to avoid Stirling.
If I could give -1 star I would.
Annalisa · 28 January 2026
★★★★★ 5/5
TrustpilotEllie Kozaki was great with keeping in…
Ellie Kozaki was great with keeping in touch with me an updating me when new properties came to the market.
Nicholas · 10 October 2023
★★★★★ 5/5
TrustpilotExtremely happy with service
I found Jason Hirdes to be extremely helpful during the tenancy renewal process. He was excellent and was able to provide really useful advice on the current rental market which helped me to make a decision. Thanks Jason.
Jean · 12 December 2021
★★★★★ 5/5
TrustpilotThe agent I used at their Croydon branch was the best agent I’ve dealt with
Darren, the agent I used at their Croydon branch was the best I’ve dealt with and I can’t recommend Stirling Ackroyd enough. Darren was incredibly helpful and informative, always answering any questions or concerns in a timely manor.
Will · 24 November 2021
★★★★★ 5/5
TrustpilotExcellent customer service
I have my first call with Jack he was super kind and patiently respond all my questions. Also he suggested new solutions Thanks Jack 🙌🏾
Lorena · 16 May 2023
★★★★★ 5/5
TrustpilotPrompt reply from Ellis Craig for…
Prompt reply from Ellis Craig for viewing booking. Good and very professional service so far.
Danielle · 8 November 2024
Agent replied · 28 December 2024
Dear Danielle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotJake was good at what he’s doing
Jake was good at what he’s doing. Booked me in for a viewing straight and I believe his team will send me a confirmation email soon.
Moh · 11 April 2023
★★★★★ 5/5
TrustpilotBrilliant service so far
Tom and his team have been absolutely brilliant to work with. They are quick to reply, always explain things well and deal with issues with positivity. Very happy so far.
Mrs · 22 November 2022
★★★★★ 5/5
Trustpilotgreat company with great employers like Anna ozog
really great proffessional company ,we took the viewing appointments immediately ,and there is a great proffessional star called ANNA OZOG,so helpful ,cheerful ,friendly and rapid response ,doing unbelievable efforts to make everyone happy ,keep working till late to make sure that she sent the contract and all the legal work in the same day ,she deserves promotion ,and really highly recommend this company
Nony · 20 January 2024
★★★★★ 1/5
TrustpilotIf your heating or hot water goes out…
If your heating or hot water goes out over the weekend, there’s no way to get any support. There is no way to get ahold of Stirling Ackroyd. You will freeze, with no hot water until they decide to respond on Monday morning.
Pam · 19 October 2020
★★★★★ 5/5
TrustpilotJames Banister - Property Manager
James Banister is the property manager you wish you had running your own home. An absolute professional; polite, organised and knowledgeable. He is impressively proactive in dealing with property issues and superbly intuitive when dealing with tenants. In short - you shouldn't rent your property without him.
Claire · 8 April 2019
★★★★★ 5/5
TrustpilotSandra Holmes has been very helpful and…
Sandra Holmes has been very helpful and efficient during an initial inquiry about a property.
Marta · 16 January 2024
★★★★★ 5/5
TrustpilotWill and the team were fantastic
Will and the team were fantastic. Very helpful, quick to respond to all correspondence and professional throughout.
Lloyd · 11 July 2017
Agent replied · 23 October 2024
HI Lloyd, thank for taking the time to provide feedback, we appreciate it
★★★★★ 5/5
TrustpilotExcellent service from Mohammed Amin!
Hannah · 13 February 2026
★★★★★ 5/5
TrustpilotWe have had fantastic service from day…
We have had fantastic service from day Spencer de Jonge from streatham branch have been in touch with every steps and had great communication through out our offer process. He have worked and communicated beyond his working hours and we really appreciate the effort he have put in our case. He has understood the time restrictions we had and supported as much as he can to fast track everything process.
Sugee · 23 July 2023
★★★★★ 5/5
TrustpilotI would recommend Stirling Ackroyd
Karina is always extremely helpful and available, it was a pleasure having her as our Property Manager. I would recommend Stirling Ackroyd. They always kept their word and were very supportive.
Bella · 22 September 2022
★★★★★ 5/5
TrustpilotIftakhar Khan
Iftakhar KhanSenior Commercial & Land SurveyorStirling Ackroyd ShoreditchIftakhar is a very professional surveyor. He came to my shop property to discuss my requirements and made suggestions before actual work is done. This is my first time selling so I solely needed his advice.In the end and after long period of waiting, after his very supportive attitude, I sold my shop. Thank you very much Iftakhar.
Michelle · 22 November 2023
★★★★★ 5/5
TrustpilotMoving in
My name is Mareen and I recently moved into my new place last week and with the help of Ryan Maher. Ryan made things so easy and stress free for me. He was very professional and helpful!
Mareen · 23 November 2021
★★★★★ 4/5
TrustpilotTaija and Chelsea delivered what they…
Taija and Chelsea delivered what they promised. We had a lot of viewings to let our property and managed to get a tenant that paid a good monthly fee. We were happy with the outcome. The one and only issue was the receipt of money. The tenants moved in on the Tuesday and we didn't receive the money until the following Monday. The timing of the tenants moving in and the receipt of money could have been handled a lot better.
Jacqueline · 31 July 2022
★★★★★ 5/5
TrustpilotThank you to Lawrence Coggins…
Thank you to Lawrence Coggins (Surveyor) and Sterling Ackroyd for a fantastic, customer focused service and a detailed survey.
Kit · 29 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
