Trusted Agent profile · Croydon
★★★★★
1,372 reviews across 3 platforms
95 High Street, Thornton Heath, CR7 8RY, Croydon, CR7 8RY
Stirling Ackroyd's office in Croydon, at 95 High Street, is rated 4.3 out of 5 across 1,372 reviews on three platforms, including 62 Google reviews rated 3.8.
62
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,309
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Thornton Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotVery responsive agent
We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotFriendly
Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.
Hi Hema, thanks for the 5* and great review for David who will be thrilled to read this. We wish you all the very best in your new home - Claire
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
1/5
TrustpilotNever use this agent
This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.
Hi, I am sorry to read your feedback. Please contact us using help@stirlingackroyd.com as we would like to understand what may have happened and offer any further support that may be needed. We look forward to hearing from you - Amber
5/5
TrustpilotLetizia Lupi is a credit to the team
Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.
5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotMike Frith Surveyor
Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
5/5
TrustpilotDavid Harvey -
David Harvey -Had a really pleasant conversation with David this morning. He was able to provide helpful information whilst still taking into consideration our budget, locations and requirements! Looking forward to working with David and finding our perfect new home! Thanks David!! Speak soon - SJ
5/5
TrustpilotWe were recommended Tom Reid by our…
We were recommended Tom Reid by our estate agents to carry out the survey. From arranging the survey with Amy to Tom carrying out the survey we found the service excellent and would definitely recommend them.Anne and Yale - North Yorkshire
1/5
TrustpilotWould put 0 stars if possible
Would put 0 stars if possible, I’d rather be homeless than use these people ever again. Unprofessional, unorganised, staff are clearly inexperienced, rude, argumentative and generally extremely unhelpful since day 1. Will never use again as soon as my tenancy is up and I can’t wait to avoid them in the future and I would advise everyone to do the same!
Hi Adam, sorry to hear of your frustration, which I believe is due to communication regarding your obligations relating to your tenancy. If you feel any aspect of our communication with you is incorrect please do get in touch with me directly at help@stirlingackroyd.com - Many thanks, Amber
5/5
TrustpilotThank you Alex
Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!
5/5
TrustpilotDealt with Claire from Stirling Ackroyd…
Dealt with Claire from Stirling Ackroyd when selling my aunts property in Croydon. She was a pleasure to deal with and always came back to me quickly if I had any questions. Made the selling process seem easy and, if not stress free, certainly much easier than my previous experience with other agents. Would highly recommend.
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
5/5
TrustpilotIf you want your house sold - read this genuine review
I purchased my property from Simon at Stirling Ackroyd almost 20 years ago. When I decided to sell I called Simon back to allow his company the opportunity to get my house sold which they achieved in approx 4 months. Aron & Alpha Sales Team were courteous and kind and most importantly they respected my home, it’s the small things taking their shoes off, greeting guests and carrying out the viewing without pressure to clients to make a sale which made the process seem easy. The sales team were transparent at all times. They also got the result and had foresight when we spoke after viewings as the sale was predicted based on body language and communication. I couldn’t rate these guys any higher # A STERLING JOB & SERVICE!
5/5
TrustpilotDavid Harvey
David Harvey I called to arrange a viewing and David was extremely helpful and friendly. He asked all the right questions and I look forward to my viewing.
5/5
TrustpilotProactive and easy to work with
Stirling Ackroyd really chased down my sale and were very proactive. Kieran Pepperell and Spencer de Jonge were my agents and they were easy to work with and v reassuring along the way. Couldn't fault them! The flat was sold at asking price - v happy customer!
1/5
TrustpilotBaaaaaad baaaad service
Baaaaaad service , they accepted the offer and after six months of waiting , they disappointed us …..there is Noo communication b/w agency and buyer , we had to called every time to ask about the news , they said they will call back and they had never calling back , shame on u , we waste all our saving because of ur bad service ,
Hi We are very sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that we can address any outstanding concerns for you.Kind regardsClaire
5/5
TrustpilotMitcham branch
I was looked after by Taija Bryan from the Mitcham branch who was extremely helpful and professional the entire time. She kept in regular contact with myself and answered all questions I had and put me at ease. The service received from Taija was brilliant and I would definitely recommend this branch and Taija also!
5/5
TrustpilotOutstanding Customer Service
I’m on the hunt for my dream property and had the pleasure of speaking with Jake Ryan who was so forthcoming and full of knowledge on the current economic climate. Extremely informative and a great listener. Thank you Jake!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Thornton Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
