Stirling Ackroyd South Norwood reviews in Croydon

★★★★★ 5/5

Google

Aron was not only very professional, but also incredibly polite and made me feel extremely comfortable and trusting throughout the process of finding the perfect property. He went above and beyond, even in dealing with my occasional moments of indecision, demonstrating remarkable patience and understanding. I couldn't appreciate his efforts more.

Luara · 25 April 2024

★★★★★ 5/5

Trustpilot

I’m a current tenant and Briana Trejos…

I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!

Keren · 26 March 2026

★★★★★ 5/5

Trustpilot

Great Customer Service and Efficiency

I recently moved and as you know moving can be extremely stressful. Thankfully Victoria was able to help my journey run a lot smoother. She explained everything I need to know & do and her endurance on chasing up requests was super efficient and timely. Thank you so much!

Deborah · 11 May 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Super helpful and knowledgeable agent, Cole made the experience of speaking with estate agents actually enjoyable 😉. He listened to my needs and concerns and provided useful information and feedback so that I wasn't left feeling irritated. I highly recommend this agent.

Char · 27 August 2024

★★★★★ 5/5

Trustpilot

exelent, professional and very helpful

From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.

Justyna · 16 April 2024

★★★★★ 5/5

Google

I decided to move and find a bigger home due to the madness of COVID and now working from home more. The Letting team at South Norwood were great, from showing the property right through to handover, it was all very easy and they were always happy to deal with my questions and assist with whatever I needed. Thanks to Gavin and the other team members who all helped to ensure everything was ready so I could pick up the keys today!!PositiveResponsiveness, Quality, Value

Donna · 23 October 2020

★★★★★ 5/5

Trustpilot

We had an outstanding experience with…

We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.

Yuxuan · 10 October 2024

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to Simon from the South Norwood branch for all the help and support that he and his staff gave me it was my first time saleing a house and I did not have a clue Simon helped me though every step of the way there were time's I wanted to give up but Simon was always there to help me he is the best if you are on your own and need help Simon is you man I would recommend Stirling Aykroyd one hundred percent thanks again Simon Best wishes Jackie lehane

Danny · 21 March 2024

★★★★★ 4/5

Google

I dealt with the sale of the property on behalf of my brother who initially dealt with Ashley prior to her move to the Brixton Branch. The smooth transition from Ashley to Simon went well and the sale was completed to my satisfaction within a short space of time.

Jaqui · 25 February 2024

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton

Consumer · 27 November 2024

★★★★★ 1/5

Trustpilot

My details passed on to an energy company without my consent

My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.

Tobi · 4 December 2024

★★★★★ 5/5

Trustpilot

Experienced and professional service with a complex portfolio

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Julian · 2 December 2025

★★★★★ 5/5

Trustpilot

Responsive agent

Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!

Jennifer · 4 June 2024

★★★★★ 5/5

Trustpilot

Hannah Ryan was excellent with helping…

Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!

Hannah · 20 November 2025

★★★★★ 5/5

Trustpilot

Great property management

Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!

Costanza · 2 March 2026

★★★★★ 5/5

Trustpilot

Certainly

Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel

Afreh · 14 February 2024

★★★★★ 5/5

Trustpilot

Good service from Omar

We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent

Bárbara · 13 February 2024

★★★★★ 5/5

Google

I would like to thank Stiring Ackroyd South Norwood branch for an excellent job. A special thanks to Trija and Micheala for outstanding service. They are both very friendly knowledgeable and helpful. I highly recommended them. Together they answered all by questions and solve all my issues. Outstanding work! Thanks you. 😊 …

Kandarp · 23 October 2023

★★★★★ 4/5

Trustpilot

Communications were ongoing with status…

Communications were ongoing with status updates

Glyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Keo was hands down the best

Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!

Alex · 16 December 2024

★★★★★ 1/5

Trustpilot

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

Base · 10 November 2024

★★★★★ 1/5

Trustpilot

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Faisal · 31 October 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Zeenat · 29 November 2025

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026