Stirling Ackroyd South Norwood reviews in Croydon

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026

★★★★★ 5/5

Google

A few months ago, I started my search for a property, and in the process, I met with other agents who have no passion for their job, poor time management, and don’t even care whether I understand the process of letting a property. I was so stressed and depressed then luckily I signed up with Sterling Acroyd then I met DIANDRE MARTIN who is God sent he has so much passion for his job, he manages his time well communicates better and lets me understand every step of the letting process. I have so many positive things to say about this young man however in a nutshell to the management of Sterling Ackroyd I want you to please give him a more senior roles I promise you that your agency will be the best.

Joseph · 16 January 2026

★★★★★ 5/5

Google

I have been working with Stirling around before and it was a good experience , and yet again this time round , and in particular , the leting manager ( Mr Omar ) ...very happy with the response . thanks Jose Costa

Jose · 11 October 2025

★★★★★ 5/5

Google

Simon and the team were excellent. Very pleasant to work with. We had a difficult onward purchase that put obstacles in the way of our sale and they ensured everything stayed on track and got us over the line in time/ahead of the stamp duty uplift. Would 100% recommend Stirling Ackroyd South Norwood and go with them again.

Emma · 8 April 2025

★★★★★ 1/5

Facebook

I kept getting calls every couple of weeks from their contractors about when they can visit to have the shower clip fixed. Apparently, the shower head is dangling. so, I answered, I have reported nothing, nothing needs to be fixed. This went on for months. Then, one day, another contractor called about Distribution pipes should be insulated. I said, no need, we can't wait to move out in a couple of months. Then the agent who's managing the protest E-mailed, "We need to arrange a quote for the work to proceed, in order for the Legionella report to be completed." I thought, they are not going to give up, are they. so, booked it. I waited half a day until 12noon, when I should be at work. Engineer comes in, he was waiting for me to tell him what needs to be fixed. so, he looked at boiler, nothing needs insulating. he popped into bathroom, shower heads are fine. there was nothing to fixed, so he left. That has been a real waste of time for both of us. I disappear half a day of work, that looks soooo good for me. THANKS STIRRING ACKROYD. I would never used them again, even if I have nowhere to live!

Cannie · 11 April 2024

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with. She makes herself available to answer and return calls, and has even helped when dealing with other departments.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me. The way they handled this is extremely creepy and has left me feeling very uncomfortable and confused. This is a serious concern regarding privacy and professionalism.

Kurapika · 20 August 2026

★★★★★ 5/5

Google

Been renting out my property via Townsend's for over 10 years now and in the process of selling it now. I've been with them this long because they are quite good at what they do, both the letting and managing team and the property sales team. Very professional , great service, keeping me informed regularly and always courteous.

Adeyemi · 11 June 2026

★★★★★ 1/5

Trustpilot

Delays - Due to poor report

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Peter · 3 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Trustpilot

Polite and personable

David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.

Ez · 29 August 2024

★★★★★ 5/5

Google

I would like to say a huge thanks to Simon Bright and his team (Stirling Ackroyd South Norwood branch) with regards to the sale of my property. From start to finish of the entire process Simon was professional, knowledgeable, diligent and patient. At the marketing and viewing stage, Simon and his team managed to get multiple offers within the first week of viewings. Even after hitting an obstacle in the sale process with the initial buyer (totally out of Stirling Ackroyd’s control). Simon and his team remained positive, remarketed the property and again managed to arrange several viewings and get an offer within 2 weeks of relisting. To which I accepted the offer, and exchange and completion managed to successfully take place with the new buyer. I would definitely recommend Simon Bright and his team if you plan to sell a property in the South Norwood area.

Sam · 25 February 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026

★★★★★ 5/5

Trustpilot

I visited the South Norwood branch of…

I visited the South Norwood branch of Sterling and Ackroyd. I met a lovely lady by the name of Michaela. She offered a chair and we sat. I told her what i was after. She got to work on her laptop. She was warm, polite and very helpful. Michaela spent the time focusing on my request. She suggested visiting a property, we met at the property, we walked and chatted with laughter. I felt as though I knew her years. She was attentive and professional in her work. She is an adorable lady. The service I received was upmost awesome. Well done Michaela you have a brilliant future ahead.

MISS · 29 July 2026

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Google

A few months ago, Simon Bright and his team from South Norwood Stirling Ackroyd Estate Agents sold our home in South Norwood/Woodside area. From start to finish, Simon was patient, skilled, knowledgeable and reassuring at every step of the way. In the marketing and viewing stage, his team were respectful and fully engaged Once an offer had been accepted on our property, (after only 3 weeks of being on the market) Simon expertly guided us through the process - whilst seamlessly balancing the needs of all parties on both sides of the chain. Not an easy task! My husband and I often say (no exaggeration) that it was down to Simon's meticulous negotiations (not our solicitor) - that our sale was exchanged and completed - with Simon going above and beyond the call of duty to ensure this happened for us. Our house move/relocation was life changing and we will always be grateful to Simon and his team for their part in enabling this to happen! Thankyou from the bottom of our hearts! Laura and Ciaran Murtagh and family.

Laura · 27 December 2023

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

From the minute I stepped into the SA office in S.Norwood, I was met with a warm smile and a professional manner. I would like to say that in Particular, Omar and DiAndre were amazing! Both very accommodating and nothing was too much trouble. My property went live on the Monday and by the Friday, suitable tenants were found and vetted and met the requirements to be tenants. I have nothing but praise for their efficiency. I without question would strongly recommend SA as your No1 choice!

Joan · 11 October 2025

★★★★★ 5/5

Google

To Taija and Michaela, I would like to thank you from the bottom of my heart for helping me to have a smooth move. I still recalled when I explained my situation to Michaela, she was very patient, supportive and did not dismissed me like other estate agents did. Taija is dedicated to me being a new tenant by updating me on the procedures, referencing etc. Even if am calling her several times to discuss about the property, she was very helpful. I am amazingly pleased how both the ladies worked well together as a team to make it happen for me. They got great customer service and exceeded my expectations even after I got the keys and moved in, they called me to check on me. Happy to have met them and would definitely recommend them. Keep up the good work ladies....we need more people like you in this field to make things happen.

Jasmilla · 23 October 2023

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Facebook

I had a horrible experience with Stirling Ackroyd estate agents. I appoint them to find tenants and manage my property, trusting their vetting process. However, the tenants they approved turned out to be highly problematic, eventually stopping rent payments and forcing me into costly eviction proceedings. By the time bailiffs removed them, I had lost £32,000 Not only have Stirling Ackroyd withheld the entire security deposit which was meant to cover rental payments but the company has demonstrated an appalling level of greed, seizing every possible opportunity to extort money from clients already suffering massive financial losses, the losses that Stirling Acroyd directly contributed to. The so-called guarantor they selected is utterly useless, with no assets to compensate for my damages. The company’s behavior is nothing short of disgraceful, and yet you still have the audacity to demand even more money. On top of everything, the complaint process is a complete joke. I raised my concerns multiple times, but they ignored me or I got a very tempelted/machine generated response. Calls went unanswered, and when I finally spoke to someone, they had no idea how to help. The lack of professionalism, accountability, and basic customer service is shocking. The deceptive business practices and deliberately convoluted contracts are clearly designed to exploit people who lack experience in these matters. I have absolutely no hesitation in calling them out for what you are scammers who prey on landlords in distress.

Hassan · 26 March 2025