Paul OShea Homes reviews

★★★★★ 1/5

Google

"Unprofessional and Costly, Misguided Sellers and Left Buyers Out of Pocket" Review: Terrible experience. After months of progressing toward exchange, the estate agent allowed the sellers to pull out at the very last minute, leaving us with thousands of pounds in losses on legal fees, surveys, and wasted time. Throughout the process, the agency showed poor communication, misleading updates, and a total lack of responsibility in managing the sale properly. Either they couldn’t control the process, or they didn’t care enough to do so. A word of warning to potential sellers, if you’re considering using this agent, be very cautious. Based on our experience, they gave the sellers poor advice, encouraged unprofessional behaviour, and jeopardised the entire transaction. If you want serious buyers to trust your sale, choose a professional agent who won’t let it fall apart at the last minute. Would not recommend to anyone, buyers or sellers.

Shea · 26 June 2025

★★★★★ 5/5

Google

I would highly recommending selling your house with Paul. He sold my house and remained patient and supportive through what was a difficult process, dealing with landlords who were no longer on speaking terms and tenants who refused to leave. He acted professionally at all times, was honest, fair and realistic (something that cannot be said for most estate agents in my experience). Nothing was too much of a hassle for him, he was extremely responsive and went above and beyond. Jack and the rest of the team were great also.

Sarah · 10 May 2025

★★★★★ 5/5

Google

Paul and Jack were excellent throughout the entire process. They were professional and knowledgeable. We were kept up to date with all changes and they were always reachable. We would highly recommend them.

Jodie · 16 April 2025

★★★★★ 5/5

Google

We had a great experience selling our property with Paul O’Shay, an independent estate agent that truly stands out. From start to finish, Paul and Jack provided a personable and professional service that made all the difference. They managed expectations clearly and fairly from both sides, which helped the whole process run smoothly. The property was sold following the initial open house viewings they organised, and they took the time to vet each potential buyer, this made it much easier for us to choose the right person to move forward with. Nothing was ever too much trouble, and their communication throughout was excellent. Paul and Jack are genuinely lovely guys to deal with, and their personal approach really sets them apart. I would highly recommend them to anyone looking to sell their property with a team that truly cares.

Amy · 7 April 2025

★★★★★ 5/5

Google

We have used Paul O'Shea twice now, first to buy our 1st home and then to sell it. Both times we had a great experience, Paul is extremely professional and knowledgeable, we always took his advice and couldn't be happier with outcomes. He has a wonderful team working with him, Siobhan was great at following up for updates from all parties and keeping us updated at all times. I would highly recommend Paul O'Shea for anyone looking to buy or sell.PositiveResponsiveness, Professionalism

Jaqueline · 22 June 2021

★★★★★ 5/5

Google

Buying a house is a stressful process but it helps when you have an excellent estate agent to help you through the process. Paul O’Shea Homes was brilliant throughout the process. Professional, excellent service and communication. A special thank you to Paul and Siobhan for answering every other question we had during the process and for keeping us updated. You went above and beyond to attend to all our queries. We also liked the Asana app as it helped to keep a track of the process and look at the target dates. You deserve a 5* recommendation.PositiveResponsiveness, Quality, Professionalism, Value

Ananya · 22 June 2021

★★★★★ 5/5

Google

We were incredibly impressed with the service recieved by Paul O'Shea on our recent house sale. In addition to very competitive fees, Paul and colleagues provided an impeccible level of service, keeping us updated at all times with developments, whilst also guiding us through any questions and processes where necessary. After speaking with multiple estate agents prior to instruction, we were most impressed and comfortable with Paul's open and honest approach to business. Getting the property on the market was a very quick process and included high quality professional photography. We also opted to have a matterport (3D house visualisation) included, which was arranged without any hassle. During the sale we had access to an online portal, which allowed the status of offers to be seen as they were received, whilst Paul also kept us up to date with feedback after each viewing. Between sale and completion Siobhan was excellent at guiding the sale through the two solicitors, and again also keeping us well updated. Thank you for all of your help - we would not hesitate to use Paul O'Shea again.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 22 June 2021

★★★★★ 5/5

Google

We have recently moved into our rented property using Paul O’Shea Homes. They provided an excellent, personal service throughout the process - particularly overcoming difficulties encountered as a result of COVID-19 restrictions, such as meeting via Zoom where we couldn’t meet face-to-face and using online document signatures. All the moving in requirements were completed rapidly and to a high standard. Grace was always helpful with any enquiries we had and was consistently contactable, even after moving in. Would definitely recommend this estate agency.

Claudia · 27 August 2020

★★★★★ 5/5

Google

Paul came to me highly recommended from a few personal friends (who had recommended him amongst themselves) and I'm glad to have also taken the recommendation. I was in the process of moving (far) away and needed a dependable and competent lettings agent to manage my property in London without having to worry about it. I can say that Paul and his team have definitely exceeded my expectations so far. Paul is very personable, warm and came to meet me personally despite the distance from his office. Him and his team have been careful and meticulous in bringing us potential tenants and really involved me in the process. From a daily management point of view, I have had a couple of things that needed fixing in the flat so far and I have been very impressed by the team balancing the amount of communication with me and then going on to resolve the issues themselves. On the last repair issue, the team suggested the most feasible and cost-effective means to replace a fixtures battery (e.g. ordering parts online) and the tenant also offered to do the replacement themselves (quick screw-on type job). Additionally the team went above and beyond, e.g. liaising with the tenants with mail for myself that had not been redirected, which was really appreciated. This really highlights the team's level of responsibility taken, and the quality of tenants they found. I have recommended Paul on to a number of my friends now and I look forward to our working relationship in the years to come.

Li · 22 June 2020

★★★★★ 5/5

Google

Me and my spouse rentedour new apartment last week in Croydon with Paul O'shea Homes. Mr. O'Shea and his team were great from the first moment we called their office to request a viewing. They have been so helpful on everything we may need to know and supported us during all process. We strongly recommend their services. If we can buy a property in future, Paul O'shea is going to be the first place we are going. Special thanks to Grace Cridland for her patience on our thousand of questions.

Doruk · 22 June 2020

★★★★★ 5/5

Google

We have recently moved into our rented property using Paul O’Shea Homes. They provided an excellent, personal service throughout the process - particularly overcoming difficulties encountered as a result of COVID-19 restrictions, such as meeting via Zoom where we couldn’t meet face-to-face and using online document signatures. All the moving in requirements were completed rapidly and to a high standard. Grace was always helpful with any enquiries we had and was consistently contactable, even after moving in. Would definitely recommend this estate agency.

Claudia · 22 June 2020

★★★★★ 5/5

Google

Paul O'Shea were selling the property that we purchased. They were helpful in keeping me up to date with how the transaction was going and were clearly on top of the case and always speaking with the right parties to keep the ball moving. They have a friendly vibe and not a cold corporate culture. Very impressed with their service and would be happy to use them in the future.PositiveQuality

Frederic · 22 June 2021

★★★★★ 5/5

Google

We bought a property from Paul O’Shea’s, It was honestly a breath of fresh air and pleasure dealing with the team. Everything was kept straightforward and I felt the team advocated for both sides ensuring both sides got a fair deal. If I’m ever selling a property I definitely know who to come to and can’t stop praising the team to whoever will listen.PositiveResponsiveness, Professionalism

Damola · 27 August 2021

★★★★★ 5/5

Google

We have been letting our property through Paul O'Shea's for some 4 years now and their management and communication has been exemplary throughout. True professionals. We just know that we can rely on Grace and the team to take all the hassle away.

David · 13 November 2023

★★★★★ 5/5

Google

Paul and Jack from Paul O’Shea Homes recently sold our flat in South Croydon. Their calm and considered guidance and support throughout the process was invaluable. We sold a property through Paul O’Shea Homes a few years ago and didn’t think twice about employing their services once again given how impressed we were with them and the way they operate the first time around. Highly recommend.

Simone · 16 January 2025

★★★★★ 5/5

Google

Highly recommend the team at Paul O'Shea - fast acting, professional and a delight to converse with. Paul and Siobhan went above and beyond in customer experience and add a personal touch to doing business. I wouldn't hesitate to use them for rental / sale of my property in the future.PositiveResponsiveness, Professionalism

Louise · 27 August 2022

★★★★★ 5/5

Google

Excellent estate agents for both landlords and tenants Very good communication Grace is amazing and able to deal with any issues efficiently and effectively Thanks a lot!

Amisha · 16 April 2024

★★★★★ 5/5

Google

We were really pleased with the service at Paul O’Shea homes. Siobhan handled our case and as this was our first house purchase she always kept us thoroughly informed. I thought the weekly phone call updates were great and Siobhan was a lovely person to be dealing with. Highly recommend.

Lucy · 22 June 2022

★★★★★ 5/5

Google

The service the Paul O’Shea team provided was exceptional. They were extremely professional and we were kept updated throughout the whole process. A special mention to Grace who was fantastic! We would not hesitate to recommend them.

Denise · 16 April 2023

★★★★★ 5/5

Google

Highly recommend Paul O'Shea homes given I bought and sold my house with them. Both experiences were positive. They were extremely supportive, knowledgable, professional and personable throughout what can be a very stressful process. Highly recommend Paul, Jack & team. Thank you!

Hilary · 30 May 2025

★★★★★ 1/5

Google

I just sold a property with this agent, and up until a few weeks ago i would have given 5 stars. However in the last stages of the sale (just before exchange) our buyer postponed a few times on the agreed exchange date. At this point I would call the agent to ensure they applied pressure to the buyer and could explain to us what was happening. Here we were dealing with Siobhan who seemed very proactive and professional. However She was off work on the day we were due to complete for the second time. I was unavailable on this day so asked my girlfriend to call and check why we had not exchanged. She spoke to paul o’shea (the owner) and sternly but politely asked what was happening with our sale, and whether we could have an update of the buyers reason for postponing yet again. His response was that his team are hard workers which he would repeat over and over again (whom we had no problems with) and he became very argumentative and unprofessional. At this point he hung up the phone and left and promptly left an email stating he would no longer be helping in the sale and it was “with the solicitors now”. He then seemingly scrolled through months of email exchanges of which he used to paint myself as the reason for the slow sale. However luckily the sale did go through despite the lack of help at the end. Its such a shame that paul became unprofessional,unhelpful and argumentative just at the point when we needed the agents help the most.

Tom · 22 June 2023

★★★★★ 5/5

Google

Thanks so much to Paul O'Shea and the rest of his team. They went above and beyond to try to resolve issues which occurred with my house sale (due to problems with our buyers/lease), and were professional and supportive throughout. The team were very helpful and they were always available to answers any of my questions, and to try to move the process along as quickly as possible. I would definitely use them again when selling a property, and would recommend them to others.

Rachel · 22 June 2023

★★★★★ 5/5

Google

My partner and I used Paul O'Shea homes to sell our family home in Purley. I really liked his innovative approach to holding an open day to minimise the impact of lots of viewings on our young family. The house sold within 48 hours and we exchanged and completed soon after. Since then, we have engaged with Paul on the valuation and sale of another family property. This sale is a complex one and Paul has been informed, professional and very patient with us as multiple reasons mean we haven't yet been able to put the house on the market. I would have no hesitation in using Paul O'Shea homes again .

Samantha · 22 June 2023

★★★★★ 5/5

Google

Paul recently sold our house and the service is second to none! Having dealt with several estate agents on the purchase side I am not sure why you would use anyone else. From the initial valuation right through to completion, nothing was too much trouble for Paul. The service they offer is professional, personal and friendly. Also wanted to mention the amazing Siobhan, who knew the sale inside out, preempted any issues and has the most amazing communication skills. Honestly the best estate agent out there, we wouldn’t even consider using anyone else! Thanks guys

Michelle · 22 June 2023