Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotNeeds to be updated more often
Needs to be updated more often. The app is difficult to use at times and the updates on properties need to happen quicker. To be honest, I was a bit disappointed with the app and more frustrated than ever and decided not to use it anymore.
Peter · 14 February 2021
Agent replied · 22 October 2024
Hi Peter,Thanks for leaving us your review. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI looking for a one bedroom flat/ house…
I looking for a one bedroom flat/ house and I keep getting 2 n 3 beds. And my price is between 300-600 pounds. I also have pet and on dss. Due to my situation. Through no fault of my own. I just want a forever home!
Susan · 12 February 2021
Agent replied · 22 October 2024
Hi Susan,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience when searching for properties on our site.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI am only allowed only to write a very…useless Zoopla
I am only allowed only to write a very limited message when describing what I need . However, I got 100’s of estate agents calling at all sorts of hours offering properties with no relation to my needs . Waste of time really .
Ama · 9 July 2021
Agent replied · 22 October 2024
Hi Ama, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
GoogleVery attentive service and trustworthy. Recommend.
Luana · 25 September 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our service. Thank you for your 5 Stars and we appreciate your recommendation! :)
If you ever need assistance again in the future or have any questions, don't hesitate to reach out.
★★★★★ 1/5
TrustpilotLess stable than Bitcoin
Thanks zoopla 1 month change - £40 000 your price estimate fluctuates more than Bitcoin. You are costing real people real money.Edit: 5 hours for Zoopla to ask for more details via Trustpilot, well it's nearly 72 hours since your customer support had the details directly.
Anthony · 18 January 2021
Agent replied · 22 October 2024
Hi Anthony,Thank you for sharing your concerns with us. We appreciate how important the accuracy of the estimated house price ranges is to our users and we'd like to look into your case further. We will now message you privately for more information about your property so we can find a solution to the problem.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery good website
Very good website, sometimes the first to have properties. Not Zooplas fault, but often inaccurate descriptions by agents, and many agents never respond to your enquiries which is very frustrating. It seems you are better ringing rather than use contact form which many agents ignore
Angela · 7 April 2021
Agent replied · 22 October 2024
Hi Angela,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/However, we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI am currently looking for a ground…
I am currently looking for a ground floor property, unfortunately there's not enough in my search area. I'm currently being sent everything available in my area by other agencies also so it's a lot to weed through to get to what I'm looking for.
Mrs · 20 June 2021
Agent replied · 22 October 2024
Hi Carol, Thank you so much for leaving us a 4 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery user-friendly
So easy to use and great to have the filters plus ability to view searches on a map rather than as a list. Get responses from agents quickly and it’s nice that property then moves through shortlist and you can manage it from there.
Marketa · 19 June 2021
Agent replied · 22 October 2024
Hi Marketa, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla's great
So far, I have found Zoopla's user interface extremely helpful in arranging viewings and Zoopla's mortgage calculator and buyer guides extremely helpful in knowing exactly what kind of a house price range I should be looking at, while looking to buy a property in the UK.
Anna · 4 January 2021
Agent replied · 22 October 2024
Hi Anna,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAsia
Hi I am not satisfied. Zoopla does send housing offers to me and thank you for that but never respons to my e-mails. I think I sent 5 e-mails with my interest in seeing this or this property but They never answered!! Whatever the answer may by
Janina · 29 September 2020
Agent replied · 23 December 2024
Hi Janina,Thank you for your 3 star review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesistate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVendors should not give you their…
Vendors should not give you their number to deal directly if they change their mind overnight. Agents should be Local not 15 miles away contradicting each other. Very disappointed when vendor builds up your hopes and then you call agent to find the property is still available!
Sad · 28 September 2020
Agent replied · 23 December 2024
Hi. Thank you for your feedback. We're very sorry to hear that you haven't had a good experience using our website.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhy pre-tick six agents?
Absolutely awful. Why do you pre-tick six agents for your valuation request? It is hoodwinking people who end up with six calls from agents they were genuinely not expecting. Why do you pre-tick six? Surely it must be frustrating for agents also.
Rebecca · 21 October 2021
Agent replied · 22 October 2024
Hi Rebecca,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.A list of 6 local agents displays are pre-selected as default. If you have a preference you can tick/untick those agents you don't wish to receive a valuation from, or, click Show more agents to view and select alternatives.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHomage to Zoopla
I think your site is very useful but there are some criticisms. It would help if you could give the ‘ date added ‘ more prominence and refine the map more. Your rival does this much better I'm afraid to say. Kind regards, Frank Fuller
Frank · 22 March 2021
Agent replied · 22 October 2024
Hi Frank, Many thanks for your 5 star review. It is great to hear you find out site so useful and we appreciate all the suggestions you have provided. Our tools and services improve and become more effective with feedback and data from users like you. Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotFilter on the total size of the property required
Useful website but how comes there is no filter on the size of the property?? The number of bedrooms means nothing. A filter on the total size in square meters/feets should be available. When you will have that you will be definitely better than Rightmove.
Romain · 14 March 2021
Agent replied · 22 October 2024
Hi Romain,Thanks for leaving us a 3 star review and for your valuable suggestion that we appreciate. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your comments which have been passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFantastic site Zoopla gives so much useful information
Fantastic site Zoopla gives so much advice on everything to do with houses for sale, plus many other emails of useful advice on all aspects of selling to buying moving & everything in between brilliant
Ms · 29 September 2022
Agent replied · 22 October 2024
Hi Pippa,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt's professional & friendly
It's fantastic & easy to use it. I can saved on my list if I need go back & have a look as well. Zoopla also email if any pop up new added properties. I would recommend zoopla then others because they're plenty to looking for.
Sarah · 23 November 2020
Agent replied · 23 December 2024
Hi Sarah,Thanks so much for your 5 star review. It is fantastic to hear that you've had such a positive experience using our website so far, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck in finding your dream home!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIf properties are unavailable then…
If properties are unavailable then please remove it from the listing. I found most of the properties which is not available in the market and recently add in to the site how that is possible ?
SUMIT · 4 August 2022
Agent replied · 22 October 2024
Hi SumitThanks for your feedback, and for reporting this issue to us. I'm really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect info online. Several major mistakes.
My house is listed online, by Zoopla. They have the details incorrect. Not good from my point-of-view if anyone is using their website. There's even a room missing...although it has been there for several decades.
Lisalie · 14 September 2022
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
GoogleI totally recommend this agency and Sal, he was amazing and helped throughout the whole process. We constantly felt supported and he took the time to answer all our questions and everything was really fast thanks to him. We are super grateful for all he did for us, he is super nice and easy to reach. Five star service and more.
Carolina · 16 April 2023
★★★★★ 1/5
TrustpilotBeen looking for pet friendly private…
Been looking for pet friendly private landlords as my dogs are clean and well behaved 15yrs ref off landlord, brother company director guarantor, & I am OCD owner cleaner etc disappointed in zoopla as I thought I would find clean house or bungalow off road parking!
Miss · 7 November 2020
Agent replied · 23 December 2024
Hi Miss Hannon,Thank you for your review and for your feedback. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can easily tailor your search results as well as your current alerts when searching for rental properties. Here are help centre articles that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738&https://help.zoopla.co.uk/hc/en-gb/articles/360006487838Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home!Should you require further assistance, please get in touch with us directly via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHelpful
This was one of the first sites I signed up for as myself and husband are first time buyers and looking for our family home. We havent been successful yet so hoping soon my face will be like this :) and not :(
S · 10 July 2021
Agent replied · 22 October 2024
Hi. Many thanks for your 4 star review. It's great to hear that you like our site so far and we hope you find your dream home soon! Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAdvertisement coming on Zoopla are not…
Advertisement coming on Zoopla are not updated ones .. when we call and find out the property is already gone to let agreed. And let agreed ones are not labelled as let agreed keeping up the hopes of person in search of place
Merin · 9 July 2021
Agent replied · 22 October 2024
Hi Merin, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBeen with Zoopla for 4 days now
Been with Zoopla for 4 days now, still not found the property for me as yet.Only filling in this review because you've sent me 3 emails requesting a review. Your website is easy to navigate. Clear and easy to read, property descriptions are OK.
Jane · 25 April 2021
Agent replied · 22 October 2024
Hi Jane, Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and you've found it easy to use so far!If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEmailed twice about 2 different…
Emailed twice about 2 different properties. Didn't get a response from first email. Second email did get a response asking me for details, to which I replied, and got NO further acknowledgement. Totally disgusted in the service. Wont be in a hurry to rent through zoopla.
Gem · 30 October 2020
Agent replied · 23 December 2024
Hi Gem,Thank you for sharing your concerns with us. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
