Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrendous
Horrendous, lazy agents. Great sales pitch from Leeanna up front, which is the only time you'll deal with her - Once she's "closed you" by making you feel you've built up a meaningful relationship, she's on to the next victim.The staff have no respect for your property - "Don't worry about taking off your shoes" - Do the bare minimum to get by and then when you get a buyer the progression are all part time with an abundance of annual leave! An absolute nightmare for continuity!I can't believe the audacity, and if you need to express that you're unhappy they leave you waiting forever for replies and just don't care!Please use someone else, save yourself the pain.. Choosing the right agent is as important as choosing the right solicitor, it would be a mistake to choose Cubitt & West.Beware the fake reviews on here making them look better than they are. When questioned I'm sure they'll say this is false - Happy to share my experience with you in more detail if it helps you avoid making the wrong decision..
James · 24 February 2022
Agent replied · 25 October 2024
Dear James RThank you for taking the time to leave us such a detailed review. Customer satisfaction is of paramount importance to Cubitt & West and we are always grateful to receive our customers comments on their experience.On reviewing your file, we note that you have taken full advantage of the internal complaints procedure and a successful conclusion was reached following two thorough investigations. As was documented to you, Cubitt & West staff worked hard to sell your property and we are pleased to note that your sale took just 8 weeks to exchange, which is well below average for the current period. This reinforces the level of time and effort that Cubitt & West contributed to your sale, with members of staff going so far as to contribute to house staging/cleaning in preparation for viewings. We trust that this has since reassured you that as a company we are always willing to go that extra mile when we are able to. The comments that you have referred to in respect of Leanne were her responses to questions that she was specifically asked during the appraisal, which we note that you were not present for. Thank you once more for your feedback. As we expect such high standards of service, it is always beneficial to learn areas where we can perhaps improve. We continue to wish you the very best for the future and should you wish to discuss this, or any other matter further, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk.Kind regardsCubitt & West
★★★★★ 5/5
GoogleExperience was so good and Micah has coridnated well from start to till end
Vijay · 11 November 2023
Agent replied · 10 November 2024
Dear Vijay
Thank you so much for leaving a great review about Micah in our Shirley Lettings branch. We're so pleased that he was able to provide you with a good and well coordinated experience.
Best wishes
Becky Jennings, Cubitt & West
★★★★★ 5/5
TrustpilotVery smooth service from day one
Very smooth service from day one, if you want a service with a personal touch I recommend Micah Roye he is very professional and very helpful.
Denford · 16 November 2022
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleShannay Hall @ cubitt and west was exceptional from beginning to end whilst assisting me with flat rental application.. she’s a credit to CB.
Hussain · 10 July 2025
Agent replied · 8 September 2025
Hello Hussain,
We're thrilled to hear about your exceptional experience with Shannay during your rental application process. Thank you for taking the time to leave a review.
Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotMy experience with Cubitt&West Shirley…
My experience with Cubitt&West Shirley was excellent! They were very professional nothing was to much travel, they kept me informed and updated through out the sale. I will recommend them to anyone buying or selling a property.
SM · 18 March 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review of our Shirley branch. I am delighted to read how professional you have found them and I know they will appreciate your recommendation. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
Trustpilot5 star service
5 star service, Julie Bramble kept me informed all the way till exchange of contracts and completion date , Highly recommended .
Olatoye · 29 March 2023
Agent replied · 25 October 2024
Good morning,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotRight from the beginning Jayde was…
Right from the beginning Jayde was professional and knowledgeable. She was always warm and friendly and guided us the through the process of buying our first home. Many thanks Jayde and all the best for the future.
Haley · 4 March 2021
Agent replied · 29 December 2024
Dear HayleyThank you for taking the time to leave a review of Jayde in our Caterham office. Jayde is extremely hard working and strives to provide all her customers with a professional yet personable service so will be very happy to hear your positive feedback.We wish you the very best in your new home.Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotSelling with Claire at C&W EG
Claire was incredibly helpful and friendly throughout the process of selling our property.She went above and beyond when we ran into difficulties with our solicitor We would highly recommend her to anyone
Kim · 27 January 2022
Agent replied · 25 October 2024
Dear KimMany thanks for taking the time to give Claire of our East Grinstead branch review. She prides herself to provide the best possible service to her customers and was delighted to receive such positive feedback.Best regards,Becky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
GoogleI am very grateful to Abbey for her assistance throughout from arranging the viewing which was prompt explaining everything in clear and concise detail. Moreover the service was speedy and of a very high standard from her. Much appreciated Abbey and thank you for your time
Rai · 11 September 2024
Agent replied · 10 November 2024
Hi Rai,
It's great to hear that Abbey provided you with such a high standard of service. It was a pleasure helping you.
Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotWoodingdean House Sale 5*
Although a few months ago now, Sarah Haskell was our contact at C & W and made the sale of our Woodingdean home easy as pie. Nothing was to much trouble when arranging viewings at various times and always kept us updated every step of the process. Thank you and keep up the good work.
Dunstan · 9 February 2023
★★★★★ 5/5
TrustpilotGreat experience with Cubitt &West
Great experience with Cubitt &West. Alia assisted us to arrange house viewing, was very helpful and informative. I would recommend this agency to others.
Viktorija · 27 April 2026
★★★★★ 5/5
TrustpilotAnother property sold sucessfully
We had another great experience selling a second property in 18 months through Cubitt & West notably because of Kurran Vasdav who acted quickly and had a buyer in just a few day of marketing. Kurran really knows his trade and is well trusted to do the right thing for the customer. We have to also call out Tamsin Billingham who is an absolute superstar. She not only managed the transition post sales to completion but was pivotal in ensuring that everything was followed up on in a timely manner and really and truly managed both ours and the buyers solicitors ensuring they acted timely and effectively. Both Kurran and Tamsin are great assets for Cubitt & West and should be recognised for going over and above. Thank you team!
John · 8 January 2022
Agent replied · 25 October 2024
Dear John,Many thanks for taking the time to give Kurran and Tamsin at our Sutton branch such a glowing review. They will be really pleased to receive this as they pride themselves on giving an exemplary service, and will do all they can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.Kind regards,Becky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotMany thanks to Samara and her Team
Many thanks to Samara and her Team, Great help and assistance with the selling of my late Fathers house in Southsea.
Bob · 10 April 2023
Agent replied · 25 October 2024
Good morning,Thank-you for your kind words about the Southsea office and in particular, Samara. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotExcellent
Hi, Anthony Manning was absolutely brilliant from start to finish, he helped us so much in getting our flat. Very kind and friendly we would definitely recommend them to anyone else.
Gary · 2 March 2022
Agent replied · 25 October 2024
Hi GaryThank you for your kind review of Anthony from our Reigate branch. We are so happy that he managed to help you secure your flat.Best wishes for the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 1/5
TrustpilotAgent made me wait in rain for 30 mins
Agent made me wait in rain for 30 mins. Been an hour now. I still didn't get the call. When I called, other agent picked up the call. They weren't very helpful either. You guys don't answer call after 4 pm? strange. Thank you.
Ankit · 7 December 2023
★★★★★ 5/5
TrustpilotJulie Bramble was great
Julie Bramble was great and helped push the sale of our property through. Always available and great support.
Davey · 6 July 2023
Agent replied · 25 October 2024
Hi Davey,Thank you for leaving a review! It's great to hear how helpful Julie has been with pushing the sale of your property through.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotAlia exhibited professionalism
Alia exhibited professionalism, knowledge and understanding of our circumstances as well as the location of the areas we showed interest in. She was honest and frank in her presentations of 4 properties- back-to-back, and gave us more insights to the properties. My wife and I look forward to meeting her during our 2nd viewing of two of the properties recommended. Well done Alia.
Customer · 22 September 2023
Agent replied · 25 October 2024
Hi,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how professional, knowledgeable, and understanding you've found her to be throughout your process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very easy to contact.Nicola was always very helpful and quick to respond.
Sarah · 12 October 2023
Agent replied · 25 October 2024
Hi Sarah,Thank you for leaving a review! It's great to hear how excellent you found the service and how helpful our agent, Nicola, has been.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotGreat experience!
Sam was friendly and helpful, especially as things were complicated by going into a second lockdown. He kept us in the loop throughout the process. Everything went smoothly and we’re really pleased with our new place :)
Yvette · 5 December 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWe chose Cubitt & West because they…came highly recommended
We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..
B · 1 December 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleSoid my flat through cubitt and west, had a really good timw wuth mia and the team
Karen · 11 June 2026
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, kind people. Beth was a great help throughout the whole process.
Consumer · 28 October 2023
Agent replied · 25 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Beth, has been and how helpful and kind you've found the team to be throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotBecky couldn't do enough for us
Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!
Kelly · 18 June 2023
Agent replied · 25 October 2024
Good afternoon,Thank-you for your kind words about the Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotMicha was always very polite and very…
Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.
Raymond · 14 June 2023
Agent replied · 25 October 2024
Hi Raymond,Thank you for leaving a review! We're delighted to hear how helpful and polite Micha has been throughout your experience.Best wishes,Cubitt & West.
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