Trusted Agent profile · Croydon
★★★★★
89 reviews across 1 platform
117 South End, Croydon, CR0 1BJ
Bairstow Eves's office in Croydon, at 117 South End, is rated 4.7 out of 5 across 89 reviews on 1 platform, including 89 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleThe agent did a lot of chasing on our behalf in order to make sure the sale went ahead.
Thank you for your thoughtful 5* review Bernard! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with Tiarnae who was professional, responsive, and understood my needs perfectly. Her local knowledge and clear communication made the process smooth and stress free. Thanks to her expertise, I bought bought my first property at a fair price and on time. Highly recommend her outstanding service!
5/5
GoogleI am not usually a reviewer but we want to thank the whole Croydon / Purley / Sanderstead team and James and Michael for selling our house (after a difficult first attempt), and saving our onward purchase of our dream home. Yes, both were consummate professionals, obviously well-trained through Bairstow Eve’s training programme, used their network of offices to maximise our exposure, showed they were well-informed about the market (both local, and national trends), arrived early for viewings, looked smart, and gave prompt and helpful feedback. But I have realized that being a really good estate agent is about so much more than finding a buyer. To actually achieve the sale, Bairstow Eves actively managed and communicated up and down the chain with agents and solicitors to keep all parties on the same page; guided nervous first time buyers; and were available whenever we needed them for counselling, advice, reassurance, problem-solving, diplomacy, negotiation, and calmness, and that is just what I can think of at the moment. Most people don’t buy and sell many houses in a lifetime, Bairstow Eves got us (and our buyers!) there! I have already recommended them!
Hello Helen, Thank you for taking the time to leave this fantastic 5 star review for the team at Bairstow Eves in Croydon for selling your house. Congratulations on the purchase of your new dream home! I was pleased to read that both James and Michael provided you with their professional expertise and local knowledge throughout both the selling and buying processes. Best wishes in your new home, Maryjane.
1/5
GoogleThis branch is really devious. I WOULD NEVER DEAL WITH THEM AGAIN. I put an offer in of £!45,000 on a property advertised at £150,000. Spent time with their mortgage advisor ie 1.50 hours everything in order to get paperwork in order. Waited 2 days and rang twice to see what was happening, they said the owner maybe had his own offer. So rang again the following day and never received a call back. Today 3 days later, I see the same property now advertised at £170,000. I call this sharp practice if ever there was. Whilst this is not illegal, it most certainly is unethical. I am in business locally (surveyor) and I shall take great pleasure in passing the word to friends and business acquaintances regarding Bairstow Eves, in order to make them aware of this franchise branch and the unorthodox procedures used in sales. £20,000 increase in 3 days is beyond believable, even in this so called"bubble"! They didn't even have the politeness to return my telephone calls. Shame on you and your deceptive business practices.
I’m very sorry to hear that you have had a bad experience with Bairstow Eves South Croydon. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. Any increase in price is at the vendor’s discretion, the branch does not have any control over this. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 020 8261 7143 and we will deal with your problem personally. Branch Manager
5/5
GoogleGreat service from Aliyah , very professional and helpful from start to finish, would definitely recommend
Hi Przemek, thank you for your kind words about Aliyah! We are delighted to hear about your positive experience with our team. If you need any further assistance, feel free to reach out. Thank you for recommending us!
5/5
GoogleWe used Bairstow Eves online service to sell our property and overall was impressed with the valuation, professional photography, and the arrangement of viewings which I carried out myself. We managed to sell our property quickly and would recommend and use this option of selling again. Thank you to Michael and Elle for all your help.
5/5
GoogleBella, Elle and Micheal...You are amazing, you made our dreams come true with the purchase of our amazing new home, you have helped over and beyond and from all 5 of us thank you. I know the sale of our home was challenging but win win all round, I would recommend or challenge anyone to better what you as a team do...thank you, Jay, Sina, A, I, A xxx
Good Morning Jay, Thank you for providing this wonderful 5* review for the whole team at Bairstow Eves in South Croydon. It is fantastic to read that with the help of our team you have successfully purchased your dream home, congratulations. We hope you are extremely happy in your new home. Thank you for your kind words for our dedicated sales team. Best wishes, Maryjane.
5/5
GoogleLaura at Bairstow Eves has been thorough and diligent throughout the whole process of purchasing our first home together. As the process was new to us, Laura helped guide us through all the necessary steps to ensure a smooth transaction. I will definitely look to use Bairstow again in the future for any property sales/purchases.
Thank you Ashley for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleIm really happy with service Aliyah done for me till now you need more people like her she is amazing
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
2/5
GoogleVery interested to read the review below, I did not complete on a house through this agency but I too had a very awkward conversation with Mik Patel and found him very off putting and ruthless in his sales tactics. I won't be using this agency in the future unless it is unavoidable!
Hello Fred, thank you for taking the time to leave us this feedback. I am sorry this was your experience. If you would like to go in to further detail regarding your dissatisfaction then please send us an email at review@countrywide.co.uk, Kind Regards.
5/5
GoogleTiarnae provided great support throughout this process. She's been a massive help with great communication. 100% made a difficult process much easier.
1/5
GoogleAbsolute thieves. Make sure you do not give them any holding deposit as they are very scummy, will steal the deposit and ignore your emails after. Nasty ppl
Good afternoon, We note that you have spammed several of our accounts with the same comments. If you wish to discuss any concerns you can contact us with full details to Review@Countrywide.co.uk.
5/5
GoogleExcellent levels of service from the branch after a very bad experience with an agent a few doors down. Michael Griffin the branch manger was excellent from start to finish, very knowledgeable in all aspects of conveyancing and nothing was ever too much. Best agent in the area by a country mile, would have no hesitation in recommending him and his team. If you want to sell your property at the best possible price and make sure that your agent has your best interests at heart he is the only agent in the area to call. Thanks again for all your hard work and support. Stan and Barbara
4/5
GoogleExceptional after offer services and helped us along the way. The professional photos looked great and were well worth paying a bit extra for. I feel the viewings could've been handled better but it's hard to say given we were not there for the viewings.
Thank you for this wonderful 4* review for your experience while using our dedicated sales team from the South Croydon branch of Bairstow Eves. It is fantastic that you have used professional photographs to enhanced your property sale and they was worth every penny. Be assured I will pass your feedback on to senior management to review your further concerns. Kind regards, Maryjane.
5/5
GoogleThanks to Mc for navigating my purchase, from offer to completion. Thanks for dealing with my many queries in a cheerful and helpful way. A good agent in the south croydon area
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves have been prompt, communicative and informative. They’re friendly too see you don’t feel intimated asking questions.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe Bairstow eves team and Bella in particular are utterly brilliant. They are incredibly knowledgable about the market place, very professional and extremely trustworthy. I've bought from them many times and it’s always been wonderful experience each and every time.
Hi Mustafa, thank you for your excellent 5 star review of the professional and trustworthy service you received from Bairstow Eves in Croydon. It is great to read that you have a great experience every time! we look forward to helping you again in the future. Best wishes, Emma.
5/5
GoogleBairstow Eves have been prompt, communicative and informative. They’re friendly too see you don’t feel intimated asking questions.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat people....they go all out to get your property sold
Hi Clinton, Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team at the South-Croydon branch were once again able to provide their proven, 5 star service! Many thanks.
2/5
GoogleWaste of time
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Hello Marta, Thanks for taking the time to leave this 5* review for our Bairstow Eves in Croydon!
5/5
GoogleRating only, no written review.
Hi Rebecca, Thanks for leaving our Bairstow Eves, Croydon branch this great 5* review!
5/5
GoogleRating only, no written review.
Thanks Kamila for the great five star review about Bairstow Eves in Croydon!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
