Linden Homes South East Crowborough reviews

★★★★★ 1/5

Trustpilot

Unkept sites

I had called to try and book an appointment at the Salisbury development, was promised a call back 2 times, never materialised. So myself and husband took a drive out to the estate to have a look. We drove round the entire estate and it was awful, overgrown with weeds growing through cracks in the roads, on peoples drives and pathways. I initially thought someone had thrown paint over some of the doors, however it transpired the paint on the front doors to new builds was peeling off.If the developers don’t care about keeping the site looking it’s best to sell properties, then I feel they certainly don’t deserve my or others peoples business.I haven’t even seen inside one of these properties, and I certainly won’t be going back to view even if they did ever manage to pick up a phone to return my call.

Fi · 20 June 2021

★★★★★ 1/5

Trustpilot

Customer service disgraceful

We bought our Linden home eight years ago. We have had no end of problems. The customer service we received was disgraceful and has not improved. When we moved in we had to have our stairs replaced, our master bedroom floor strengthened as the ceiling in the lounge was bowing, cracked shower tray replaced and much more. It took us two years of fighting & perseverance to get them to do the work. Even though you get two years guarantee for snagging & 10 years builders warranty. After all that they have returned to complete the site with phase 2 & 3. The shoddy workmanship has returned. They have put a fence up behind our property on top of our fence leaving about 1/2ft- 1ft gap between the fences for vermin to nest in and if a ball goes over the fence it is gone forever & you are left with children screaming about their toys. When they put up this fence the landscaper chopped the top of our wall down. Causing a very near miss to me & my family. We complained to site managers and was promised it would be repaired. 15 weeks later the wall still is not repaired. After numerous reminders my husband as decided to get quotes & get the job done himself and invoice Linden homes direct. It has been a very stressful time living here and with all the building works & no end of problems. I feel we have been very understanding, but also feel they have been very unfair. Safe to say once the building is over we will be putting our house up for sale & will not look back.

Leanne · 17 June 2021

★★★★★ 1/5

Trustpilot

WORST HOUSE DEVELOPER IN THE COUNTRY

We echo all the negative comments about this appalling company. We bought a house over 3 years ago and had more than 200 snags. Our house was full of mud when we moved in on Christmas Eve 2017. They installed our boiler in the wrong place, installed a toilet pan in the wrong place and the list went on. We are still waiting for the last of the snags to be sorted including our drive which developed a sink hole in it 6 months after moving in. It was so say repaired and we now have several small ponds on our drive when it rains. Still waiting for it to be sorted 2 years later. Furthermore the Outside spaces have been left in an appalling condition and passed on to a management company to maintain. We are now paying this company to maintain stone, mud and weeds. Linden Homes, Vistry or whatever you call yourselves now you should be ashamed of yourselves and I would urge anyone not to buy a house from this appalling company.

Lynton · 12 June 2021

★★★★★ 1/5

Trustpilot

‼️ DO NOT BUY FROM THIS COMPANY ‼️

DO NOT BUY FROM THIS COMPANY!!!! They miss sold us our property!! We moved into our linden homes house 3 years ago now, paid full price and was sold a house with sole access to our drive, we had over 200 snag issues on the house including structural brickwork issues. So Lindens agreed to pass us the access road to our drive in compensation for all of the problems, 2 years down the line they have inserted a gate onto our neighbours property creating what was sold to us as sole access into a communal access which means we get frequently blocked in or out of our drive daily and creating a whole world of problems for us! We explained to lindens that not only if this very frustrating but this is dangerous for us as our daughter suffers with life threatening seizures so we need clear access at all times! As usual they just don’t care at all!! They have now backed out on their deal with us, haven’t completed any of our snag issues, this was supposed to be our forever home and they have left us with a drive that we are blocked into daily, and a house that is falling apart, we are living in complete misery! Even after legal action they are still refusing to fix the issues they have created,Customer service is shocking And the salesman are liars! All this company cares about is your money!

Holly · 9 June 2021

★★★★★ 1/5

Trustpilot

ABSOLUTELY TERRIBLE COMPANY. STAY CLEAR.

After waiting 2 months for a plot to be released & weekly contact with the sales team. The plot was given away to someone else without being released. Just to add to this they didn’t even let me know. I was so upset until I decided to read reviews on linden homes. Now all I can say is thank you for all the bad comments, the relief is overwhelming that we have had such a lucky escape. Would never waste my time with this company again.

T · 4 June 2021

★★★★★ 1/5

Trustpilot

BUYER BEWARE - Do NOT Buy from Linden

Anyone even thinking of buying one of these shoddily built houses, first Google 'YVETTE DAVIS LINDEN HOMES' to see the truth of how these #LifeWreckers behave once they have your hard earned money. I see they are building in Basingstoke, Hounsome Fields ..#BUYERBEWARE do your research and don't make a mistake that will ruin your life. 'YVETTE DAVIS LINDEN HOMES'... please do yourself a favour and Google it. I wouldn't wish my 5.5 year hell on any innocent new home buyer.

Yvette · 25 May 2021

★★★★★ 4/5

Trustpilot

Explaining construction

Hey guys seen alot of issues raised as a construction worker myself, I van see that the main issue isn't what linden deal with unfortunately they have to bring in plumbers brickies and the general finishing of the builds. As to play Park review I was looking at a house myself if you actual drove down the road you would of seen it, do apologise for the rant just saw alot of bad feed back which isn't there fault if you moved on the frist block of houses and there's issue then they have to get in touch with each individual company that the issues fall under. They can't help time deal on this point

Courtney · 8 May 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY

Do not buy in Glen Parva. Building on toxic landfill. Bet they will gloss over that one! Planning permission refused repeatedly locally. Finally central government overturned decision. All very dodgy. Feel sorry for people who end up living there.

Lottie · 20 October 2024

★★★★★ 1/5

Trustpilot

Do not buy on the development it says…

Do not buy on the development it says there was going to be a play park as their isn't any round here and for us that was important due to having kids. We had to pay a lot of money out to have garden re done as linden didnt wanna know cant open windows properly and all my floor down stairs is scratched and linden will not take responsibility. With all these bad reviews why are people still buying of them that's why they dont give a dam because they know people will still buy

Amanda · 23 April 2021

★★★★★ 1/5

Trustpilot

If you purchase a house through Linden…

If you purchase a house through Linden Homes be prepared that if you have issues with the home, you will get little to no resolution with anything.We were the first to move into our development over a year and a half ago and we still have a number of issues with the property. Linden homes do not respond to emails and seemingly don't really care about any kind of after care or customer service once you are in the property. Its our first time buying a new build home and given the chance again it would NOT be a Linden homes property.

Kean · 22 April 2021

★★★★★ 1/5

Trustpilot

No respect once you’ve bought. Buyer beware!

Having initially given 5 stars I’m sadly reducing this to one.Verbal abuse from the site manager. 20 snags outstanding one year on. Impossible to sit in my garden in the summer due to the site kicking sand up like a Sahara desert storm. Site manager thought it acceptable to take (he said he borrowed it when confronted) my neighbours wheel barrow. Then gave me a load of abuse when I went to find who’d taken it. Shocking treatment or customers and lack of respect. There’s a Barrat Homes site next door in Doncaster; I’d look at buying one of those and give Vistry/Linden a wide berth.

Richard · 16 April 2021

★★★★★ 3/5

Trustpilot

I am in the process of buying a house at Kilnwood Vale with Linden Homes, is it a good or bad decisions?

I am in the process of buying a property at the Kilnwood vale development with Linden homes, the property won’t be ready until the end of the year however I have already given them a holding deposit. Are there currently any home owners on the development who can point me down the right direction whether this is a good or bad decision. I am first time buyer and don’t really have a great knowledge of what to expect at the Kilnwood Vale development with Linden Homes.

Gromodel · 6 April 2021

★★★★★ 5/5

Trustpilot

Kirkleatham Green Forever home 🏡

We were the first family to buy on Kirkleatham Green at Redcar. Danielle who sold us the house was and still is absolutely brilliant. She went above and beyond in helping us find our forever home. Nothing was too much trouble. She is so friendly and approachable. Our house is perfect. The quality of materials used on our property are next to none. Any snags we found were sorted straight away. We can’t fault any of the team. They are all fantastic. Thank you again.

Kim · 29 March 2021

★★★★★ 1/5

Trustpilot

We were interested in 2 properties

We were interested in 2 properties, the first one we went to an independent mortgage broker which gave us an agreement in principle (DIP), as we were told that we need this to book the appointment only later after the viewing to be told that we needed to go via home reach as they were their mortgage brokers and they only dealt with them, so we could not resave this plot. After no communication for over a week from Home Reach we had to complained to get them moving! on the DIP. In the meantime we called the sales staff only to find out that we had lost our first choice, so we started process for the DIP again only to find out that we had lost a 2nd property of our choice - we can reserve one which is not built, they cannot show us on the site as they are still building where it will be etc. so we cannot get a feel for where it will be etc. If we put down the deposit and back out we lose £500. They are rude, don't answer calls when you leave messages, willing to put our name down if we want to be 2nd on the list!! if it falls through. My friend had to complain as she lost her first choice through them - too many sales staff and no passing on messages, they like to use their own brokers and solicitors but don't tell you the process. Don's go there as they have a back hander in everything - you lose out every time!!!

Debbie · 25 March 2021

★★★★★ 1/5

Trustpilot

Could their customer service and sales process be managed by broken Robots??

I have been trying for over a week to speak to someone just to get some more information about the homes available etc but so far I've not heard back from anyone yet. Really makes you wonder what their customer service would be like if you choose to buy a home with them... Clearly, all the reviews suggest that they don't have good customer service at all and it seems they're not interested in making that good. I don't get why do they advertise all these properties if they don't want to sell them! Another interesting point to make: one google review suggests that they are discriminatory against foreigners....I am foreign myself and I am really starting to think that it might be true!

Peachy_p · 11 March 2021

★★★★★ 1/5

Trustpilot

Not impressed so far ........

I have rung and emailed numerous times over the past two months to book an appointment to view a new local development. I have heard nothing. Yes, I know we are in a lockdown but the houses are being advertised and their own website is saying they are open for viewings. Even a quick courtesy call would be better than nothing but it seems they don’t want the business. It is certainly making me think twice about buying one of their homes.

Kat · 22 February 2021

★★★★★ 1/5

Trustpilot

Buy a house if you don’t care about your safety

Up until 18 months ago, I would have given more stars. Since then there has been various issues with the drainage system which has meant that the road cannot be surfaced. Finally in the Autumn of 2020 the iron works were raised which suggested the road would be surfaced. However, as of February 2021 this still has taken place. This is causing issues for pram and wheelchair users as the curbs are too high. It’s affecting our cars as you can’t avoid going over the raised iron works. It’s meant that the council can’t adopt the road, so we can’t have a grit bin. We had a letter to say it would be surfaced w/c 1st Feb. Then on the 5th Feb we were told that due to adverse weather it couldn’t take place. However, that week our town had no adverse weather. We were told it would be surfaced the following week, but we knew this wouldn’t take place as we had been forecast snow. Yesterday we got told that due to health and safety of the workers, another meeting is needed on the 1st March. Seems Lindens don’t care about our health and safety....they have our money and now couldn’t care less

Michelle · 16 February 2021

★★★★★ 1/5

Trustpilot

Don't care once you've moved in

Linden are great service wise, until you have moved into your house and then they are absolutely useless.We moved into the Manor Park site in December and so far have had 8 different visits to fix issues that should have been dealt with before we moved in. The site team make all the promises in the world but then the trades people don't care and just cause more damage when they come to fix anything.If I could give 0 stars I would

Nicholas · 10 February 2021

★★★★★ 1/5

Trustpilot

Appalling service

If I could give no stars I would. Such a bad service. Just emailed a complaint but don't suppose I'll get a response from that either. Had to jump through hoops for affordability check even when you know you can afford it. Declined and cancelled our viewing because I cant get Aprils tax return before 5th, even when bank statements and service contracts can be provided and if it take 6-9 weeks to complete I'll have the return by then. Mortgage team were rude and made me feel like I wasn't worth anything and would never own my own home. Lady I just spoke to from Linden after days of trying to speak to someone was rude, arrogant, condescending, patronised me and didnt like it when she got it back from me and raised her voice at a customer! Absolutely appalling way to deal and treat with customers.

Whitney · 6 February 2021

★★★★★ 5/5

Trustpilot

Thank you to Linden Homes!

I have recently purchased a property (at Perrybrook) from Linden Homes, and I would like to express my thanks to both the sales team and the on site building team (that really have gone above and beyond to promptly address snagging issues, as I reported them). The Linden Homes team at Perrybrook and Vistry Western have all done a superb job, I have been pleasantly surprised by the high level of service, and I'm very pleased with my purchase and buying experience.

Phil · 29 January 2021

★★★★★ 5/5

Trustpilot

I have been so impressed with Linden…

I have been so impressed with Linden Homes from the sales team to the site team i can't find fault at all. Very professional from start to finish and a very smooth process. Been in our new home over 6 months now and only had a couple of minor snags which got seen to straight away. Thank you Linden Homes.

Ana · 29 July 2023

★★★★★ 1/5

Trustpilot

To even know where to begin with this…

To even know where to begin with this review is filling me with dread and anxiety and if someone had given me the foresight to avoid using linden homes i would’ve avoided a whole year of heart ache.The houses look beautiful on their website and the face to face customer service is second to none! They’ll become your best friend..... but please don’t be fooled....once you’ve handed over your life savings for your dream home you’re forgotten.... we’ve been here a year now and have had endless problems..... the customer service has been probably the worst I’ve ever experienced in my whole life from everyone I’ve had to deal with.... even the “highest” person in charge.... they really honestly DO NOT GIVE A ****They do not return your calls..... speak to you like dirt and if you do get an appointment for someone to come and repair the ENDLESS problems you’ll face... they just don’t turn up.I can’t tell you the saga that started when we came to collect the keys because I’ve written about it so many times to complain and nothing has even been acknowledged never mind dealt with.... and reading all the reviews on here .... lots of people have all had very different stories but with the same outcome ..... nothing is done to make you glad you bought your house with these people ..... spend your hard earned money elsewhere and save yourself an emotional breakdown

Claire · 26 December 2020

★★★★★ 1/5

Trustpilot

Lemon Home

Well!!!!! Where should I start. Bought this property a year ago after one of the other properties on this site fell through, which I found hard to believe as they said it was not affordable to me... absolutely crap linden homes.Had the mortgage in place, so they offered me a 3 bedroom across the road. Talk about not finished, snagging order went in after 2 weeks and to this date absolutely nothing has been done. No attention to detail, they sub contract out to cowboys absolutely terrible. If other houses were missing things this must of been the house I purchased to come in and take what they want. I have a fridge with no shelving only a wine rack where I’m balancing my eggs on, and still not got them.I’m fuming with this company, sales team promising this and that... what a load of crap... all lies.To anybody thinking of purchasing a property from this shower think again... they promise the world, but actually doing it is another thing.Regarding the landscaping... to be honest I’m not even going to go their, again cowboy landscapers.Don’t buy from Kingsgate Development !!!!!!!!

Tony · 12 December 2020

★★★★★ 1/5

Trustpilot

Worst experience ever!!!

It's just the worst building company ever. Zero quality and Zero Customer service. It's been absolutely disgusting to deal with Linden/Vistry Customer service, so unprofessional and disrespectful. All the care is money coming in and nothing else. If I had an opportunity for a Zero star review, this would definitely be it.

Ed · 27 January 2024