Linden Homes South East Crowborough reviews

★★★★★ 1/5

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Bought my new home in market harborough…

Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please

Customer · 29 March 2023

★★★★★ 1/5

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Terrible experience at Bracken Grange

Danielle in the sales team was really helpful and you could see she wanted to do her best for customers, the same can’t be said for the site team.I was very close to exchanging contracts on plot 192 when I discovered that there was damp and mould on the internal wall of the main bedroom, living room and kitchen. I was asked to go and speak to the Site Manager regarding the mould, when I arrived at the property it had been painted over and apparently “treated” however there was no evidence of this. The Site Manager told me that water had got in the internal wall before the roof went on and that this caused the damp.I explained that unless the plaster boards were changed I wouldn’t go ahead with the sale as the mould would obviously come back, he said that changing the boards “would be a nightmare at this stage”.I then escalated this and sent across photos that I had taken of the mould, and it was agreed via email by Management that the plaster boards would need to be changed, and they asked if I would exchange contracts. I stated that I would not be exchanging until I saw evidence of the work being completed. I was then asked to go to the site to speak to a Contracts Manager, who told me that the plaster boards wouldn’t be getting changed because this would cost them £10k and they would lose profit on the house. I decided not to proceed with completing the sale due to how badly this mould issue was handled by the site team, and the fact that they weren’t willing to rectify it. The whole experience wasted weeks of my time, and money. Linden Homes were happy to sell me a house knowing there was a damp problem, and the only reason they covered it over when they did was because I had discovered the mould issue by chance when I asked for access to the property. They are now happy to pass the mould problem unresolved over to the next unsuspecting buyer.Linden Homes agreed to refund my reservation fee and deposit I had paid for fitted wardrobes, however not my solicitor fees, so I am around £1500 out of pocket due to a serious damp/mould issue that they couldn’t be bothered to rectify properly.I would advise anybody thinking of buying plot 192 at Bracken Grange to get a thorough independent damp inspection, however based on my experience, I would actually advise people to avoid this company altogether.

Rhianne · 17 March 2023

★★★★★ 1/5

Trustpilot

Shocking after sales service

Once Linden Homes have your money, they seem to wash their hands of youThe day we moved in we reported five windows scratched and 10 months later, they still haven’t been replaced and we’ve had numerous excuses every time we have chased. They have not taken the lead on this at all. We have had to chase themThe gas hob wasn’t working properly, and we were told we had to report it to the manufacturers. Their assessment was it was how it was fitted. Linden Homes disagreed with this?As expected, we have had settlement cracks however these cracks are, in our opinion, are excessive in quantity and size. However, Linden Homes will not do anything about them unless they are the width of a pound coin. We even have large cracks on the stairs which third-party builders that have been in our home have stated it’s poor workmanshipIf I was able to put pictures up, I would attach them for everyone to see the quality We even had a built-in oven that we couldn’t use, because it was meant to be for a undercounter not eyelevel. Again, we had to fight to get that changed. We’ve had issues with the dishwasher turning itself on and off. We’ve had issues with the washing machine despite the high cost of their homes, they provide low-cost appliances, unless you upgrade and pay. Linden Homes customer service after care, not proactive you have to chase them and they never get back to you when they say they will. Even after speaking with shaunagh in customer service and copying Sarah Speerings in on emails they still don’t seem to care that we are not happy after spending £635,000 on our home. To say we are disappointed is an understatement think twice before buying a Linden Homes property.

Marie · 16 March 2023

★★★★★ 1/5

Trustpilot

If you prefer no follow up after…

If you prefer no follow up after completion, pls go for it! There house was completed more than 2 years ago and the concern of leaning fence was raised at the very beginning, more than 2 years ago. Still no action and nothing has been done. They simply just walk away !

Ms · 6 November 2024

★★★★★ 1/5

Trustpilot

Poor craftsmanship and customer…

Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!

Miss · 15 March 2023

★★★★★ 1/5

Trustpilot

Disgusting customer service

Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.

Tina · 27 February 2023

★★★★★ 4/5

Trustpilot

Helpful staff from start to end of…

Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.

Vicci · 25 February 2023

★★★★★ 1/5

Trustpilot

Beware

Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.

S.pawneygmail.com · 21 February 2023

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. During sale process Linden were late. I had no communication on build status and Linden did not care about my buyers concerns.After sales is even worse. Two years to resolve simple snags. Months with no acknowledgment or communication. Whole customer care team from Emma Lane down are simply not fit for purpose. Managing Director, Alex Jordon doesnt have the customer respect to reply to emails dispute several attempts to contact him.Just awful.

Mat · 18 July 2023

★★★★★ 1/5

Trustpilot

Ruined our New build experience. Please avoid!

The houses are built so poor and cheap! We have had no end of problems with Linden homes who is owned by Vistry group. Eastern area.We have listed 30 problems since moving into our home less than a year ago.I wish I had never bought our new home with them, their customer service is awful and so impersonal, you're just another number to them and they always blame the tenant for problems. We speak with Nicola and Victoria from Vistry Groups and have had so many issues with no communication. You're constantly chasing. Please do not buy with them.

Miss · 1 February 2023

★★★★★ 1/5

Trustpilot

DO YOUR RESEARCH - DONT MAKE THE SAME MISTAKE!!

The Build quality is atrocious, customer services team are even worse. I can’t believe that in this day and age, companies like this are allowed to trade. They lie, overpromise and don’t deliver and don’t return calls. This has been ongoing for two years plus. Our home is currently on the market and two of the three toilets are blocked yet again due to inadequate drainage. Google this before you buy and you will see the truth about Vistry Homes/Linden Homes.

Richard · 19 January 2023

★★★★★ 5/5

Trustpilot

Amazing team at Kirkleatham Green!

A great experience from start to finish! Ben, Jack and Karl have been amazing throughout and made the whole experience really enjoyable. Really friendly and helpful people who put me at ease from the start and went above and beyond to make sure everything went right.Really happy with the house and the estate is lovely as well. You can tell Ben, Jack and Karl are really customer focussed and want the estate and the homes to be great for the customers, and its shown in the build quality and the success of the estate. Thanks a lot for everything! So glad I decided buy my first home with you!

Josh · 16 January 2023

★★★★★ 5/5

Trustpilot

Fantastic team on kirkletham…

In buying a linden home on kirkletham green, I have found the whole experience great, Ben jack, Karl and kev have been helpful from start to finish, yes we have had snags to get completed but that was to be expected, but working together we have solved most, we had no internet for 6 weeks (due to open reach) but Ben and Jack let us use there dongle for the whole time. Nothing is too much trouble.If I was to put a suggestion forward for the company it would be to have a team of work people who can do your snags when your home but when you work Monday to Friday this is not the case at the moment. Ben jack Karl and kev keep doing what your doing and thank you for making our move into our forever home a good decision.

Claire · 15 January 2023

★★★★★ 5/5

Trustpilot

Kirkleatham green

We moved onto Kirkleatham Green in November our experience has been great don't get me wrong we had a good list of snags to get completed but most are complete now and that's because of the great staff that work for Linden homes to mention a few,Ben and Jack from sales are very professional and nothing is to much trouble they go above and beyond to sort any issues out for you also Karl and Kevin site managers are very customer focused and you can call on them at anytime and they will sort any issues out for you.The people I have mentioned have become like our second family and I feel like we have known each other for years please carry on doing what use are doing and hopefully everyone who moves on this site will have a great experience like we did.

Michael · 15 January 2023

★★★★★ 1/5

Trustpilot

Uncontrollable leak in our new build

After logging a leak coming through our bay window in our new build on 2nd November, we’re still waiting for a repair.No contractor has been sent out to attend the leak and we now have water pooling in through our ceiling, pulling off the plaster and damaging our floor. What can I say - their team are helpful when they’re on site and want you to rate them highly in their customer satisfaction surveys. But when there’s a real issue, their customer service team aren’t exactly responsive. I sat on hold for over an hour to the out of hours emergency line and no answer.

S · 14 January 2023

★★★★★ 1/5

Trustpilot

I moved in my first home at the end of September

I moved in my first home at the end of September and even since there has been nothing but problems. The first day I moved in, my fob to get into the communal entrance was broken so I had to ask a neighbour to let me in which is very frustrating. When I walked into my home there was a massive hole in the wall and dirt all over the floor which the builders left, Linden Homes acted confused and said they ‘didn’t know it was there’ I then had to wait over a week for this to be rectified. The lock on my front room window was broken so I wasn’t able to open it let alone close it, in the freezing cold months it was causing my property to be extremely cold throughout. The estate agent asked a builder to come and fix this, they never showed up the first time, when they eventually did it was even managed to be fixed - the window is still broken 4 months later. The lift was out of service for around 3 weeks after I moved in, surely this is what I am paying my service charge for? Linden homes never informed me on the bin shed code, so I have had to ask around and eventually find out from an on site builder what the code is, this is basic information which I should have found out on the day I moved in. I was given the incorrect water supplier so I have been awaiting a letter from them which obviously never arrived as it was the incorrect company. The entire process has been a nightmare, the communication and professionalism is awful. I would not recommend at all!

Ella · 6 January 2023

★★★★★ 5/5

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Linden Homes - Freight Village

Linden Homes (Freight Village) Gateshead impressed us with their professionalism. The initial consultation was thorough, and they took the time to understand our needs and preferences.The quality of construction was excellent and has definitely exceeded our expectations.Thank you very much for all who were involved, especially to Louise that guided us through this process.

Vitalie · 2 September 2024

★★★★★ 1/5

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Visited the partridge walk site at Stafford at…

Visited the partridge walk site at stafford to view 2 houses on the 30th Oct An elderly woman sat behind the desk made no attempt to engage with us we then walked around the site came back and still made no attempt. We are cash buyers looking around to buy .Left a bad taste as we like the look of the cypress house .Very disappointed with so called service

Dean · 31 October 2023

★★★★★ 1/5

Trustpilot

DON'T buy a property from Linden…

DON'T buy a property from Linden Homes!!!! I was warned about buying from them before purchasing mine. The quality of the house is horrific, the sheer level of noise I can hear from from my neighbours is unbelievable, there is no sound insulation at all I know that from taking a wall down and investigating myself. You can hear neighbours talking, tv, etc it's incredible.

Mat · 14 January 2024

★★★★★ 2/5

Trustpilot

Very Poor Communication/Service - Don't waste your time.

One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.

SP · 10 November 2022

★★★★★ 1/5

Trustpilot

Avoid

Would definitely consider looking at other new-build companies and homes in Bristol and avoiding this one. (Taylor Wimpy, Brabazon, Barrett and Bellway all have new build sites across Bristol) When purchasing they don’t tell you the kitchen is a bog standard white, and all you’re choosing is the doors, they sell it like the kitchen would match the doors (like it should) so all other panels like the corners, centre posts, ends and top edging is in the cheapest bog-standard white. A massive cost saving issues which seems to be their main priority across the board, which isn’t what you’d expect when paying the prices you do. I’m now left with a grey and part while kitchen that looks odd and not done properly. When contacting Vistry and linden, was told they’re not willing to do anything whatsoever and if I wanted it sorted I would have to get it done myself. Only reason I’ve given 2 and not 1 stars is because the sales woman Tina has generally been excellent and helpful, but the money saving over customer satisfaction mentality is very disappointing.

Gavin · 1 October 2022

★★★★★ 5/5

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Bought out perfect family home and had…

Bought out perfect family home and had the best experience from start to finish... Danielle and the team including Karl the site manager have all made a huge impact on our purchase at Kirkleatham Green and we would recommend Linden Homes 💯

Tiffany · 27 March 2021

★★★★★ 5/5

Trustpilot

Manor Park

Manor Park, Pontefract.Noone has asked me to do this review. We bought our house earlier this year, was a few problems with the house but they where sorted really quickly. Everybody is really polite. All the negative reviews makes me think quality differs from site to site.

Sarah · 21 August 2019

★★★★★ 1/5

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One of the worst built houses I’ve ever…

One of the worst built houses I’ve ever seen. A three year old could make a better construction with cardboard.The builders are using such random cheap crap from Germany and it’s impossible to source to fix. Snag work? Don’t get me started. The builders are stupid, lazy and use apprentices with no supervision.The building architect must have been high as a kite designing a house with a super flat roof made of some plastic crap that leaks!My garden was buried full of crap from the builders. The walls are so thin that an ant could far and blow them down. Customer service is a joke, they just want your money and they don’t give a toss. They’re flogging honest to god death traps with fault after fault and I can see someone being seriously hurt or worse. Profits before bloody people indeed. Don’t buy a house from these fools, don’t rent one, don’t even look at them. Summary here, houses are cheap and built with Mickey Mouse materials. The builders don’t sort snags, and when they do, they ultimately make them worse. Houses are badly designed by what I’m assuming is a Child architect.Customer service is like chewing a brick.It’s just not worth the stress. If you sell up, you push the rubbish onto the next poor undeserving sod.Awful experience.

Craig · 10 September 2022