Dandara Crowborough reviews

★★★★★ 5/5

Trustpilot

Becky at Wingfield place is so helpful…

Becky at Wingfield place is so helpful and always comes back to me on any questions. Thanks Becky :)

ATaylor · 14 September 2023

★★★★★ 1/5

Trustpilot

Worst developer ever

Bearsted (The Sycamores development)We bought a detached house from Dandara a month ago. Shortly after the house was handed over to us, it has become our worst nightmare. The house was uncompleted with roof tiles, bricks, mastic and pipes missing in various places. There are more than 120 snag issues according to the building survey we paid to be carried out by an independent surveyor. Customer care does not exist and the whole process of getting any issue fixed by Dandara has been utterly exhausting. If you can live with any of the following experiences, sure Dandara is probably your best choice. Otherwise, there is no way that we would buy or recommend anyone to buy a property from Dandara. (1) property may be delivered unfinished(2) poor workmanship (external and internal decoration)(3) after completion, you personally have to constantly talk to Dandara to get any sense of when any issue is to be fixed(4) when you are promised someone will come to fix an issue, do note that more than likely it is an empty promise and you will be waiting hopelessly for days/weeks and likely months(5) when someone does eventually turn up to fix an issue, do note that likely the person has not been briefly by Dandara so he or she may not have the right tool for the job(6) you have to know so much more about house building and what each tradesman does and you will need to tell Dandara what sort of contractor you need to fix your problems, not Dandara(7) eventually you are excited to see that someone finally turns up to fix one issue, be aware that some areas needed fixing may be forgotten again and you will need to go through the exhausting process from (4) to (5) again in days/weeks/months to book another visit.If anyone is thinking of buying from Dandara and would like to discuss with us what we went through and are still experiencing with this developer, please feel free to leave a message and we can talk.

Joe · 4 July 2022

★★★★★ 4/5

Trustpilot

Great service

Great customer service before and after my purchase. Great with explaining how everything in the house works. Good with addressing any queries or issues after moving in. Would have liked to be able to negotiate the price or get key worker discount.

Pj · 23 December 2025

★★★★★ 5/5

Trustpilot

Terri

I deal with Terri, Samantha and Brendon. They all reply very promptly to any queries I have. They communicate with each other, and if I ask the wrong question to the wrong person, they pass it on to the right person, which is great. I have been looked after for 5 years and haven’t got one bad word to say about their work structure, or ethics. They are a great team.

Mr · 16 May 2023

★★★★★ 5/5

Trustpilot

A seamless process

From finding a property we liked to signing the lease was seamless and done within less than 2 weeks. Brendan kept us up to date with his communication at all times.

Claire · 28 July 2022

★★★★★ 3/5

Trustpilot

Mxed Minds about Dandara.

I am in mixed Minds about Dandara.In Octobre 2021 I signed a purchase agréement (Tunbridge Wells, Kent) and thé sales service from Dandara was excellent. Unfortunately my buyer pulled out and i couldn't exchange on thé agrééd date and as a result i Lost thé house. Although i found another buyer very quickly and wanted to sign for another house on thé estate, thé sale team were extremely poor this Time round and i almost got thé impression that they didn't want me to buy ??!! Thé consultant who had accompagnied me since thé beginning no longer answered my mails and i someone else "took over" yet this consultant didn't know any of thé History or exchanges that i had had with thé first sales consultant. Then thé first consultant would pop UP every now and then but in a very "i am not really involved / i've moved on to something else" manner...it was very incohérent and i felt very "abandonnéd". I don't know if thé team was tired as they were at thé end of a 5 year sales programme or if they just didn't Care however thé service was very poor at thé end. It all Turned out ok and thé purchase went through second Time round as i did alot of pushing and insisting however i was very disappointed particularly with thé sales consultant who disappeared.My biggest "problèm" with Dandara is that their sales team is very pushy to get positive feedback via reviews published. When my first house purchase fell through my sales consultant asked me to put a comment online suggesting that i mention this and that and that i Say good things on her service. My review reflected my expérience until that day however After thé poor sales service for thé second house i felt that thé sales consultant should have waited until thé end of thé sale before asking for a review. This may have motivated her to do a better job second Time round? Today i now have another sales consultant writing /calling every week asking me to fill out a New homebuilders survey even if thé end date is mid August ! And it was even said in his mail " please reply truthfully however if you could put a yes for recommending us it would bé much appréciated and this will help us keep our 5 star rating". Firstly i think it is way too early to Ask for honest feedback from New home owners and thèse suveys should bé done After a year of living in a New home as any issues that may arise will probably NOT bé in thé first 4 months. Just a "yes" at thé end of thé survey allows for a 5 star rating but doesn't take into account other comments. Also i find it a little inappropriate for Dandara sales consultants to Ask customers to give reviews before complétion and thé handing over of keys and suggesting what areas to comment on. Clearly this influences thé reviews in a distorted manner. Anyway my house sale went through, thé house seems generally ok (After 3 months). Thé After sales Customer service really needs to bé improved as i need to chase alot. Some Snagging issues which date back to thé day i moved in have still not been resolved and this is not in alignment with thé Dandara promise...Issues - customer service After purchase/ Dandara promiseSales teams pushing for reviews way too earlyI am however enjoying my house, i love thé neighbourhood and apart from thè minor issues i am in général pleased (moved in 2 months ago).

Gail · 12 June 2022

★★★★★ 5/5

Trustpilot

We want to say how delighted we are…

We want to say how delighted we are with the help and support we have received from Joe and Andrew at the Nightingale Place , Battle marketing suite. They have been so good at answering our many questions, have been patient and the level of their grasp of the Technical information has been great. My husband is a Building Engineer so we are familiar with plans. The attention to detail by the Dandara Team is wonderful and the whole site is carefully set out and enviromentally sympathetic. Rod and Lesley Eldridge

Mrs · 11 June 2022

★★★★★ 5/5

Trustpilot

Pleasant staff always ready to help.

I am happy with the way in which my apartment is being looked after and checked in a timely manner. The staff are very pleasant and always ready to answer queries and to help where necessary. New occupants are found and ‘vetted’ as and when required.

Carol · 24 October 2024

★★★★★ 5/5

Trustpilot

Towerlands

Adrian the site manager and Jo in the sales office have been wonderful both before we moved in, and now 4 months down the line are still as approachable as before we completed.yes we have had a few snags but all have been dealt with professionally and in a timely and considerate fashion, I fully recommend them.

Dave · 15 April 2024

★★★★★ 5/5

Trustpilot

I’ve reserved a property at the…

I’ve reserved a property at the sweetings and Becky has been fabulous so far such good information on sign up I’m so excited for my new house to be ready!

Hayley · 1 September 2022

★★★★★ 5/5

Trustpilot

Pleasant Buying Experience with Patricia Trayor

We appreciate the expertise, patience and diligence from Patricia Trayor. With her help, we find a dream home in Sant Silian. Although the buying process is still proceeding, we are confident that Patricia will assist us to complete the deal seamlessly and efficiently.Thank you very much!

Paul · 18 October 2024

★★★★★ 5/5

Trustpilot

Dandara Lettings Jersey

I have dealt with Dandara Lettings in Jersey for over 10 years - the whole team are excellent to deal with and are very good at communicating - it is especially helpful to me as I live on the UK mainline and to have someone as reliable in the locality of my properties is very comforting - they are also well connected with firms in the local market for repairs and renewals - also they are well known by local businesses who seek ti find good accommodation for employees moving to Jersey - keep up the good work and thanks for your effortsTREVOR HUMPHREY

Mister · 19 May 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANYDandara were dodgy from the start. They are a soulless company that just wants to maximise profit no matter the cost to buyers.Within a month of completing they pulled out, having wasted almost 3 months of everyone's time as well as potential costs. They notified us out of the blue that we had one week to exchange contracts?! Causing stress for everyone and didn't extend it.However, we were relieved in the end. We were persuaded by show room and were told that our property would be similar which it wasn't. We soon realised it was built on a flood plain and the room sizes for the price were very poor, in fact the whole house is too small and not worth the sales price. They even put it up by 10K after they pulled out. Their properties are by the numbers, maximise profit and we were worried about the quality with the attitude they had. Be cautious with them and check everything. Their sales people would say one thing and then a week later it would turn out to be not be true. For example, they advised we go with "their" solicitors as it would stop Dandara pulling out. Their solicitors (PLS) were worse than them!! Again another by the numbers, soulless company, that gave us the worst experience with a solicitors ever! Rude and unhelpful, they just forwarded emails from the parties involved. In the week where we had to exchange contracts, I told PLS that we only went with them as the sales person had said it would take away the risk of this exact situation and they said that Dandara should never had said that and it wasn't true!Would not recommend.

James · 10 May 2022

★★★★★ 5/5

Trustpilot

Katie and the team were extremely…

Katie and the team were extremely helpful and kind. Thanks again. Charles

Charles · 30 January 2024

★★★★★ 5/5

Trustpilot

Great Customer Service!

From our initial enquiry about property availability through to the reservation of our plot, Andrea Robertson at The Grange has gone above and beyond with her help and support in all aspects of the purchase of our new home. She has kept in regular contact with us and is always available to answer our questions. We very much look forward to her continued assistance as we get set to move into our new property in December.

Morag · 26 October 2022

★★★★★ 5/5

Trustpilot

Great Service - Dandara, Eskbank

From reservation to completion, the team at Eskbank, Jacqueline and Lauren, were fantastic. All our questions were answered and we were provided with regular build progress updates. The site team have also been brilliant with us, with regular visits from site managers to ensure our move is going as smoothly as possible as we settle into our new home. Thanks Dandara, very much appreciated.

Stevie · 25 October 2023

★★★★★ 1/5

Trustpilot

Rude sales agent

I visited the dandara show home at shawfair, midlothian today. The sales advisor could not have been more rude. She cut me off with a snippy answer every time i asked a question. I had visited straight from work so wasn't in my best clothes but my money is as good as anybody else's. My daughter already bought a house in the same development from the previous agent (leigh) and gave 5 stars as she was so lovely and helpful. Pity she wasn't still on that site.

Tanya · 23 April 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Extremely happy with the service I received from Joyce. Everything was made clear and it was a smooth stress free progression from start to finish. I will definitely be looking to purchase through Dandara again.

Victoria · 9 November 2021

★★★★★ 5/5

Trustpilot

We were very impressed with Dandara

Bradley explained to us in a very professional way. We were told everything we needed to know about the property and all our questions were answered very well. We were given time and space to have an unpressured look at the property we were interested in. We were very impressed with the company generally.

Geoff · 21 May 2024

★★★★★ 5/5

Trustpilot

Helpful Team

Brendan, Terri and the whole team made our move stress-free. They are very responsive and helped us all through out. If we have queries and requests they make sure to communicate with us well. The apartment went we moved in was immaculately clean and all the information are provided. I definitely recommend!! Kuddos to the team.

Ma · 12 April 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Dandara

I would highly recommend Dandara. We have been renting the flat from Dandara for 10 years didn't have any problems they are all very helpful. We want to say thank you specially to Terri and Brendan they are such a amazing people.

Aleksandra · 5 December 2024

★★★★★ 5/5

Trustpilot

informative and pleasant

Rebecca was informative and pleasant

SUE · 7 June 2024

★★★★★ 5/5

Trustpilot

Thank You Novo

Just wanted to say a big Thank You to Val and Tracy at Novo. They have been very helpful and certainly know their stuff. So nice to seak to friendly and down to earth people.

Izzy · 29 October 2021

★★★★★ 5/5

Trustpilot

An excellent company Dandara , and in particular one representative was a cut above the rest. His name Chad Goldsmith.

Dandara is a good, honest, reliable and trustworthy company. Nothing is concealed , and if there is room for clarification they will always come forward to assist, with no hidden agendas . On the other hand, customers also need to be seen as genuine and cooperative after all in life it’s a two way traffic, and cooperation on both parties is of the essence.Chad Goldsmith, was particularly helpful to customers, yet remained totally committed to the rules and regulations set down the company. A most pleasant , articulate, committed, trustworthy and reliable member of staff working for Dandara. He is always open to helping those in need, and nothing is too much trouble. Above all , he is extremely patient , an asset in a person, is polite and courteous too.Keith. A. Danvers-Colquhoun.Wednesday 6 April 2022.

Mr · 7 April 2022