LRPM Cromer reviews

★★★★★ 1/5

Google

This is a review a regards to property management of 4 flats in a converted house. Apparently LRPM are passionate about property😂. We have a side wall that has not been painted for over 15 yrs + ongoing damp issues etc There is a safety rail at the top of a staircase needs replacing supported by one rusty bolt LETHAL...reported 4 yrs ago ! None of this is rocket science to sort but sheer incompetence on their part. Sorry but would not recommend this company.

C · 31 July 2025

★★★★★ 1/5

Google

Avoid this managing agent if you care about your property. Their service levels are shockingly poor, particularly for a Grade II listed building that requires expertise and attention to detail. Maintenance is either delayed or handled incompetently, with unqualified contractors causing further damage. Communication is virtually nonexistent, they rarely respond to emails or calls, leaving critical issues unresolved for months. Their lack of knowledge about managing listed buildings is apparent, as they consistently fail to follow regulations or preserve the property’s historical integrity. This agent prioritizes cost-cutting over quality, leaving residents frustrated and properties neglected. Highly unprofessional and not recommended.

Jack · 2 January 2025

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Absolutely impossible to get them to do anything. Never respond to emails, telephone calls or written communications. Employ awful workmen, maybe as they don't pay on time and the better ones won't work for them. No accounts given to owners. Untruthful, sharks and take our money whilst providing zero service. Closing down their offices and a lot of the ones they say they have are phone numbers only. About time the government stepped up and regulated this type of agency. DO NOT USE AS YOU WILL LIVE TO REGRET IT.

Anne · 22 March 2026

★★★★★ 1/5

Google

Useless letting agency. First tenant not managed properly & guarantor not worth having. There are flaws with the current system of credit checks & these checks are only as good as the day they were done & will not help you several months into tenancy when things go wrong. The next let check out inventory was not written and supplied to the landlord or tenant despite numerous requests by both parties. Deposit returned without consent from either party without the correct paperwork being issued or written consent. I waited patiently after I was told some staff had left and they were recruiting new staff. Emails & phone calls all ignored. Do not use this letting agent unless you wish to loose money & endure significant stress chasing paperwork & monies owed or applying through the courts with long back logs

Louisa · 24 August 2024

★★★★★ 1/5

Trustpilot

Useless !

I only gave one star because you can't give zero....but no stars would be a more accurate. LRPM are difficult to contact as do not respond to email or phone. We have organised work ourselves because they are so useless. Avoid at all cost !!!

C · 7 April 2026

★★★★★ 1/5

Google

MINUS 10 but had to post 1 star to be able to add this comment! They should be investigated by National Trading Standards Agency which is my next contact. No customer service and No Management of the properties innocent owners are paying them to do. Absolutely abysmal, kids could manage these properties better. I have since sent photos showing pubic hairs on bed linen ant infestation, dirty fridge etc. Still no apology from LRPM. We stayed in a property they Manage in Cromer LRPM left us with No bed linen no towels no t towel and outdated info. Their office in Cromer had a sign up saying they closed down in February this year (2025)

Helen · 26 April 2025

★★★★★ 1/5

Google

LRPM are worse than useless, they have routinely squandered leaseholders' funds by engaging numerous incompetent unsupervised contractors. These works at The Shirehall, Swaffham were invariably undertaken to an appalling standard using …

Martin · 14 April 2025

★★★★★ 1/5

Google

On visiting a friend at shire hall, the lighting is very poor, on the entrance I used there was some very uneven walkways due to tree roots protruding through the tarmac. Once entering my friends place it is very damp and this is not good for his health, as he has health issues. I also found the paving very uneven on the four court. As this is a very old building I would have thought the building would have been looked after to keep the history of this building in good order. They do not respond to any emails or phone calls.

Judy · 3 March 2025

★★★★★ 1/5

Trustpilot

LRPM Holiday Cottages, Premium Prices, Zero Accountability, and Blame Shifted Onto Guests

This review is not about one unlucky stay. It is about how LRPM Holiday Cottages operate as a management company, and the complete lack of accountability they show when their properties fail.

Robert · 26 May 2026

★★★★★ 1/5

Google

A safe bet for anyone thinking to use LRPM for property management, would be to run the other way and don’t look back! To start with here are just a few issues me and my family have constantly encountered. Urgency: LRPM seem to go about things at a snails pace, when things need to get done, you’re better off sorting it yourself! Maintenance - what maintenance?! LRPM don’t think it’s needed!! Phone: LRPM seems to be completely incapable of answering or returning calls, even when it’s a matter of urgency. All in all there are many things I can say about LRPM but it would be easier to just say the things that they DONT do wrong, as it is slim to none. Save yourself the hassle! choose another managing agent. One word: ghastly

Megan · 2 January 2025

★★★★★ 1/5

Google

Completely rubbish!!!!!!!!!!!!!!!!!!!!!!!!! They deserve ZERO star.... One thing they are all good at is posing for photographs for the brochure and not delivering the services. Check the photos out!!! The company is run by useless, incompetent family members. Who do not know anything about their roles and responsibilities.

Runa · 11 October 2024

★★★★★ 1/5

Trustpilot

awful experience

awful experience. no1 answers

Eze · 27 August 2026

★★★★★ 1/5

Facebook

I trusted them to manage my property and it was a shambles. They didn’t even have the decency to own up to their mistakes. I paid for 6 sets of brand new bedding for each bed in a property consisting of two doubled beds (one King Size)and two single beds. In less than 12 months in a COVID year almost all being in lockdown they have managed to lose 4 king size duvet covers 3 king size fitted sheets 3 single duvet covers 4 single fitted sheets 11 pillow cases 1 bath Mat 1 hand towel 5 bath towels 1 set of oven gloves. On a impromptu visit to our property we were shocked to find all radiator valves snapped off, the garden storage box all smashed and the furniture inside broken and ruined. A large pile of mail dating back to December 2020 (we visited on the 25th of March 2021). When quizzed about this the attitude was total deniability and blame for missing bedding attached to the guests that had stayed, stating “they must have stolen it and you should not have left bedding out”. From the start we provided two lockable cupboards for all the bedding to be stored in. We have tried getting our losses back from this company but have been told by a staff member not the company owner/ manager to claim on our insurance. We also had been charged double cleaning fee as they stated the house was left in such a bad state of cleanliness, we had no issue with this as we believed it would have been done and to a standard bringing it back to what was required. On our arrival we also discovered that the carpets that were only 14 months old were in a disgusting state with oil and mud stains everywhere. When subsequently paid a professional carpet cleaner to come in and have the carpets, once this had been done the carpets were once again looking fantastic. I would be extremely careful using this company as what is said and promised as their service is most definitely not what you get. We are now with a company that is run correctly and has already proven that their standards and the service they provide is what we as a owner expect. Do not use LRPM !!!

Charles · 16 May 2021

★★★★★ 2/5

Google

Phone calls and e-mails ignored. Presently on my 2nd buyer of my late father’s flat and despite all my patience and politeness, the Property Manager, yet again, fails to reply to solicitor’s enquiries from our buyer. Instead, she goes off on holiday a week after receiving them. This is jeopardising our sale, yet again, as the same thing happened in Dec/January. There are other incompetencies also, like lying and giving the wrong information. Completely, impossible.

Celia · 17 August 2024

★★★★★ 1/5

Google

I have two sets of friends who live in property managed by this company. The lack of effort to keep owners happy is quite sad. Seeing a very important building beginning to look sad and dare I say neglected......to listen to my friends getting more and more frustrated. I think they would sell up if they could.

Andy · 14 April 2025

★★★★★ 5/5

Facebook

I stayed at Lighthouse Lookout for a weekend . It is a spacious and bright contemporary apartment with a view of the Cromer lighthouse . Extremely comfortable bedrooms , spacious bathroom and well appointed kitchen . The balcony is an added feature . Minutes to walk to the beach and seconds to walk into the town . Parking is available . Thoroughly recommend this lovely apartment

Amina · 6 January 2020

★★★★★ 1/5

Google

The people in the office don’t talk to me or take or phone calls. I had to call about 30 times over two weeks just to get a question answered. I don’t know why they call themselves a managing agent because they don’t seem capable of managing themselves let alone flats and apartments. Horrible service.

Conner · 14 April 2025

★★★★★ 5/5

Google

I did the cleaning of holiday lets for LRPM Block and Estate Management . I am also their client as I rent property through them. Great working relationships are only developed when team work and putting others first are part of the value system of each individual player. LRPM under the leadership of Letitia are a professional and very obliging outfit, where nothing is too much trouble. The team of Lee, Nina, Jonny, Lauren and Jim give LRPM the reputation they deserve in putting their clients first. Well done LRPM. I am privileged to be associated with you.

Allan · 6 July 2020

★★★★★ 5/5

Google

We have just got back from a stay in a newly refurbished apartment that is managed by LRPM. The apartment is finished to very high standards with excellent decoration & lots of finishing touches that give a great ambience to the place. Having a young daughter we are (as a lot of parents are) very concerned about fire precautions particularly in a first story apartment but we were very happy that our fears on this point were more than adequately met both in the apartment and in the communal areas. On the safety front we were also surprised to see camera's from the front door to the apartment so you can see who is knocking on your door. We decided to eat in the apartment the first night and found a lovely fish and seafood shop just around the corner, the apartment had everything we needed to prepare dinner. We were a short two minutes walk from the beach and Cromer Pier and there are numerous restaurants, pubs and ice cream shops minutes from the apartment. The first night was warm and we loved opening the large windows and watching the world go by. The second night was slightly cooler and we put the heating on and were so impressed at how quickly it heated up! The beds were also very comfortable. We asked for recommendations for lunches out and we have to say that LRPM were spot on, they recommend the perfect restaurant and it was one of the best meals we have had in Norfolk. We will 100 percent be booking this apartment again, we cannot recommend it highly enough! It's beautifully finished and has everything you need in the perfect location.

E · 7 July 2019

★★★★★ 5/5

Google

I feel compelled to add this review as a new client of LRPM since the beginning of the year they have been like a breath of fresh air to me !!!!. Previously I was under another block management agency which to say the least was a nightmare from hell . The property had no fire protection and was in need of a total refurbishment since LRPM took over the building earlier this year within a very short time LRPM called in a Fire Officer who presented a report of immediate requirements and within a very short space of time all these requirements were implemented bringing the building into a safe and secure environment . E.g. Full audible, Break Glass Boxes in all areas Smoke and Heat Detectors throughout the building and all of our flats all feeding back to a Zoned Monitored Fire Panel which is tested religiously every week . On a cosmetic side the building as been totally refurbished to a five star standard replacing doors, carpets etc and a great colour scheme (SMASHING). The  staff are fantastic normal human beings were nothing is to much trouble with issues dealt with instantly (none of your leave it with me) which I had become use to with the old agency, not that I have add any issues as such lets say enquiries, Overall Pucker Stuff, Thank You LRPM One Very Happy client Martyn Ball Norfolk

Mart · 7 July 2019

★★★★★ 1/5

Trustpilot

Avoid LRPM at all cost

This is without question the worst block management company we’ve ever encountered. The MD ignored every email and call, showing complete contempt for residents. They treat clients as cash cows while delivering nothing in return.

CB · 28 September 2025

★★★★★ 1/5

Google

Useless. Unresponsive. Negligent. We engaged them to manage our block of flats. At first they did a reasonable job but their performance declined steeply - poor accounting, failure to chase up leaseholders for service charges, failure to progress an insurance claim for over a year. I'd avoid them like the plague.

David · 17 March 2025

★★★★★ 1/5

Google

Absolutely useless company. would give it 0 stars if it would allow, my partner has been trying to sell her flat which has sold twice in the past 5 months but buyer has pulled out due to this company not getting everything together, they have had 6 months to do so and we are still waiting! Have had to pay out nearly £1000 for valuations because we have them done then they expire! Now got to try sell again and hope this useless company can get there act together do it actually sells this time before we lose the house we have brought

Daniel · 27 September 2023

★★★★★ 1/5

Google

LRPM is a terrible building management company. They do not answer phone calls. They ignore emails. I live worried about maintenance and service charges. They don’t care about fire safety even when vulnerable people are living in the flats. Absolutely disgraceful.

Liam · 14 April 2025