Every review we hold for the Crickhowell office, from every platform, shown as written. First names only.
★★★★★ 5/5
Facebookwould like to thank Chris Thomas and all the staff at Clee Swansea for the sale of my house. They were extremely helpful and offered a fantastic level of communication to keep me at ease throughout.
Dan · 13 October 2019
Agent replied · 23 September 2025
Many Thanks Mr Voyce we wish you well with your next purchase.
★★★★★ 5/5
FacebookThank you so much for your outstanding service from beginning to completion. It was a very long and difficult situation I was in and all the staff were more than helpful. Infact they went beyond their duty to help me selling the property. Always friendly and helpful. Quick response time on my e-mails and calls. Even in these difficult Corona times they managed to keep the standard at their highest level. Really can't thank you enough all the Team in the Swansea branch for you Class A++++ service
Karin · 19 June 2020
Agent replied · 23 September 2025
Thank you so much, it was such a stressful time for everyone, if you could leave us a google review also we would be most grateful :) we wish you all the very best and if you need anything at all feel free to call anytime kind regards all the team and Clee Tompkinson Francis
★★★★★ 5/5
TrustpilotExcellent service from Clee Tomkinson…
Excellent service from Clee Tomkinson Francis Swansea office. Based on my experience of selling 2 properties I highly recommend this company.
Dissertation · 30 January 2025
Agent replied · 4 June 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotBrilliant, personal service
We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks.
Meg · 16 October 2023
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotOn the ball
On the ball. Never a problem making contact. Nothing was too much trouble. We dealt with the Swansea office.
CmW · 30 January 2025
Agent replied · 4 June 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was friendly, and bubble she is a credit to your firm
Erlais · 18 February 2025
Agent replied · 24 December 2025
Thanks so much for taking the time to review, we will pass these kind words on to the member of staff, please feel free to call us anytime if you need anything further, from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotRecent sale of property
I recently sold my house with Clee and I was really pleased with the way they conducted everything from start to finish. The staff were very helpful and supportive throughout. I had previously contacted other estate agents but was most impressed with Clee so I'm glad I waited. I would definitely use them again.
Angela · 7 September 2022
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, fantastic pictures, honest feedback and a personal service. I’d highly recommend
Ms · 31 January 2025
Agent replied · 4 June 2026
Thank you so much for taking the time to review, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents Swansea
★★★★★ 3/5
TrustpilotCurrently on with this agent
Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings.
Catherine · 16 July 2024
Agent replied · 4 June 2026
Apologies for the delay, we have only now started using this platform. Really appreciate you taking the time to make a review. Great feedback which will enable us to make improvements.
★★★★★ 5/5
TrustpilotProfessional with good communication…
Professional with good communication and knowledge of the local market
Linda · 6 February 2025
Agent replied · 4 June 2026
Thank you so much for your kind words Linda, it has always and continues to be a pleasure working with you, from all the team at Clee Tompkinson Francis Estate Agents Swansea.
★★★★★ 5/5
TrustpilotDeceased estate
Very professional and always very polite on the phone
Stephen · 30 January 2025
Agent replied · 4 June 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 1/5
FacebookAttitude is very poor on some staff and no people skills.
Lucy · 29 May 2019
Agent replied · 23 September 2025
Thank you lucy for taking time to review, we appreciate all feedback and would love to use your experiance to help improve the business.
★★★★★ 5/5
TrustpilotHaving just sold my house with the…
Having just sold my house with the Pontardawe team, I cannot praise or recommend them enough. Was it smooth? No, but that wasn't down to them, in fact they helped overcome the obstacles we faced. We would use them again if need arose.
Published · 27 October 2020
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents Pontardawe.
★★★★★ 5/5
Facebookthank you to nathan and the team for great customer service with my daughter laura on purchasing her very first home today. dealt with professionalism, speed and accuracy and she looks forward to her future in her new home.
Deb · 20 November 2019
Agent replied · 23 September 2025
Thank you Deb for your kind recommendation, we hope Laura had a great first Christmas in her new home, we wish you and the family all the best for 2020.
★★★★★ 1/5
TrustpilotClee Tompkinson & Francis. Dealing need to be doubled checked
Can't believe this company is getting worse.
Mark · 26 January 2024
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 1/5
TrustpilotDoesn't understand covid rules
My job is to buy and sell . But even though buying a house in this buisness is considered work . I am refused viewings because of covid . They need to learn the guidelines and rules on travel . And based in their non understanding of the basic rules, I can only imagine that this would not be a good company to work with .
Mathew · 16 October 2020
★★★★★ 1/5
TrustpilotTravelled 6 hours to view a house only…
Travelled 6 hours to view a house only to recieve a txt message to let me know due to sickness (on a saturday morning) that our viewings had been cancelled. Tried calling the office several times - no answer!
Angharad · 4 December 2023
★★★★★ 5/5
FacebookFantastic experience working with Chris on a recent property sale on my family's behalf. Friendly and incredibly proactive at adapting to the shifting health landscape. Courteous and efficient to boot. Highly recommended.
David · 31 January 2021
Agent replied · 23 October 2025
Thank you David for allowing us to work with you to sell your property, was a pleasure working with you and the family to get the best result. We wish you all the best for the future. Kind regards all the team at Clee Tompkinson Francis Estate Agents Swansea.
★★★★★ 5/5
FacebookFantastic company, really happy with the service. Many thanks to Julie who helped with every step of the sale and move!
Elizabeth · 30 August 2018
★★★★★ 1/5
TrustpilotRude and rushy lettings agent
Rude and rushy lettings agent. Would not allow me to finish a sentence before rushing off the phone. Customer service has gone out the window with this company
Katherine · 6 August 2021
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 5/5
TrustpilotWe’ve been using C T F Pontardawe for…
We’ve been using C T F Pontardawe for over twenty years.They have always been very professional and friendly. Whenever we’ve had queries their customer service has been exemplary.
William · 9 December 2020
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents Pontardawe.
★★★★★ 5/5
TrustpilotCFL by far the best estate agents I…
CFL by far the best estate agents I used! Big shout out for Kelly who supported us through our purchase😊
Karen · 16 December 2021
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents Neath.
★★★★★ 5/5
TrustpilotWe definitely chose the best...
CTF dealt with the sale of our property during lockdown. Staff were brilliant and helpful, kept us up.to.date and were 100% professional during visits.
Nadine · 21 March 2021
Agent replied · 4 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
FacebookSuper friendly staff, very helpful and smooth process on their part in purchasing a property up for sale with them!
Laura · 22 March 2020
Agent replied · 23 September 2025
Thank you so much for your review Laura we hope your well, if you need any property advice in future we would be pleased to help, kind regards all the team from Clee Tompkinson Francis Swansea
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.