Trusted Agent profile
★★★★★
83 reviews across 1 platform
135 Nantwich Road, Crewe, CW2 6AX
Bespoke Lettings's Crewe office at 135 Nantwich Road is rated 4.0 out of 5 across 83 reviews on 1 platform, including 83 Google reviews rated 4.0.
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely fantastic team to support us with our house move; right from our first call, the attention and care from Lauren was spectacular. Now that we have moved in, we have had a couple of calls with Clare, who equally is just great, always friendly, and very responsive. Having moved from a nightmare agent previously - we could not have had a better all round experience. Thank you guys.
5/5
GoogleReally helpful ,communicative and organized , especially Lauren who was always pleasant and dealt with everything for me without ever getting tired of my 100 doubts.
1/5
GoogleBespoke Lettings are without doubt the worst Lettings agent in Crewe. They certainly don’t look after the tenant, but also they have no respect for contractors who many times come out to quote and don’t get the job and they also do not protect the landlord as you’ll read. The property was 191 Ruskin Road - I’d urge anyone considering it to read this review. Feel free to look me up at The Dog’s Dinner to discuss this review - I’ll be happy to show photos and emails from Bespoke Lettings. We moved into the property a year ago and were told that the cracked bathroom sink and tiles would be repaired - they never were. The bath tap was faulty and was repaired however the plumber who did the job did not connect the overflow correctly causing a flood in the kitchen. The plaster fell off the ceiling and walls - this was never repaired - damage to our kitchen implements and pictures on the wall were “our problem” Images of the kitchen are attached - we lived with that through our tenancy. Early on we also reported a definite rising damp issue - Bespoke said they had “passed it on to the landlord” As temperatures dropped over Autumn the damp turned into mould - we reported it and were told it was a “ventilation issue” To get rid of mould in the middle of winter - “open the windows” The mould made me quite ill - no matter though Bespoke were getting their rent. It was OK though - we had central heating - but this was faulty - the radiators banged so loudly that the neighbours came round to complain about us hammering in the middle of the night! A plumber said he needed Bespoke to give him go ahead to fix it - they never did. Complaints to Bespoke by email were ignored. When we upped the tone of our emails they said they had “not seen them”. Still nothing was fixed though - the kitchen left unplastered, the damp left to rise… In March I emailed them to say that as they were repairing at their leisure, then I would pay the rent at my leisure. I cancelled the standing order. This got their attention …. Instead of fixing the problems we wanted fixing, they pushed an eviction notice through the door. Of course we ignored it - and they never chased it up. Hence my point that they don’t support landlords. An eviction notice pushed through the door is not overly legally binding - the words “by hand” were telling on the envelope. It was never mentioned by Bespoke Lettings. I paid the rent a month late from then on. What they didn’t realise was we were only renting as a property we had bought needed to be completely renovated along with rental properties we owned. Of course these will never be given to Bespoke Properties they are shambolic. We left the property on 23rd June We spent most of the 22nd cleaning the house from top to bottom. I knew that Bespoke would withhold the deposit for as long as they could. On 2nd July I gave seven days notice that I required a full deposit return or would take legal action On 9th July I submitted a County Court claim for the full amount (in excess of £1000) plus costs plus daily interest. I will request my solicitor to pursue the claim for me and her costs will also be added. At this point it will give me great pleasure if they ignore the claim just so I can instruct bailiffs. The final insult was yet to come. My partner who had originally moved in with me but lived away due to work responsibility received an email yesterday disputing the deposit. Bespoke Lettings claimed “damage” to the dining room wall and “weeds in the back garden” They didn’t copy me in on the email despite me being the person paying the rent. They didn’t acknowledge my notice of legal action. They didn’t refer the claim against the deposit to me as the nominee. Interesting too that the moment we moved out, all mouldy plaster was removed from the walls! In conclusion avoid Bespoke Lettings at all costs Should you wish to see the emails exchanged between us please contact me. I’ll keep this review updated as to the result of legal action
5/5
GoogleWe wanted to take a moment to express our gratitude for the exceptional service we received from our letting agent in Crewe over the past 13 months. From the initial process of getting into the property to our smooth exit everything was brilliantly handled, making the entire tenancy stress tree and enjoyable. The landlords were fantastic and showed great trust in us by allowing us to make their property our home. A special mention goes out to Sarah, Lauren, Claire and Becca. Your dedication and professionalism truly made a difference. Your responsiveness to queries was outstanding and the fact that all the team are friendly, approachable made us feel valued and comfortable throughout our tenancy. Hugely grateful for their help. Thanks again for your hard work and providing us with a wonderful experience. We highly recommend your services to anyone looking for a seamless and positive letting experience. Best David & Sharon J Ps even Rolo liked it there. Happy smiles
1/5
GoogleSo disappointed with the way we have been treated. Over 5 years renting through this company, paid our rent on time, let them do the inspections as soon as they asked to, were flexible when they couldn't get someone out to fix our boiler and actually I ended up fixing the boiler myself on facetime to a plumber. We gave our notice, we ran 2 houses so we could ensure that the old house was perfect for when we handed back the keys. As you can imagine 5 years with 2 young children. We was at the house every day cleaning, tidying, maintaining doing grass etc. Carpets cleaned. Professionally painted. The lot. We was told we'd be getting £531 back from our £721 from our deposit due to things the landlord was unhappy about. One being the garden gate that they instructed someone to take down due to concerns it was unsafe. Without any update as to why. Mutiple times we have tried to make contact to get an explaination. They have only returned £387.05 of our deposit to us. We have been fobbed off for the last 2 months. Every time we have called oh there not here ill get them to call you back. Every time we havent been called back. We have called mutiple times a week. To be told the girl on the phone can't at all help. Not only is our time being wasted being fobbed off. We are being messed about with our money. I would like some answers although its too late as we have forcible had to accept the lower amount of money.
Hello Jasmine, thank you for leaving a review. We have investigated your concerns regarding the boiler and can confirm that a member of staff spoke to you on a Friday evening and offered to come out to top up your boiler as the pressure had dropped. A call had also been made to a gas engineer who contacted you that evening and advised he would come Saturday morning to top up the boiler. As you didn't want to wait, he talked you through how to do this on facetime. The check out report was completed when you left the property. The report was shared with yourself and your landlord and you agreed to the deductions. If you weren't happy you should have told us or provided evidence to DPS as to why you did not think you were liable for the costs. We would appreciate if you could contact us on 01270 250200 to advise on how we could have dealt with your concerns differently. We look forward to hearing from you. Team Bespoke.
5/5
GoogleI rented a house from Bespoke, and I highly recommend it. Got a suitable house with the price range I wanted and the documentation is perfectly taken care of. They are supportive and always respond to queries and calls quickly, had a pleasant experience talking to Claire and she brings a sense of warmth in the conversations. Thanks Claire, Lauren and Sarah.
5/5
GoogleMy partner and I have been tenants for the last 5 years. We've been extremely happy with the services the ladies at Bespoke provide. Maintence of the property was always prompt, and more importantly, the phone is always answered if you need to speak with a member of the team. 5 stars from us!!
2/5
GoogleExtremely slow to sort what little issues they eventually did fix. Had to keep chasing up and was repeatedly fobbed off. Ended up fixing some issues myself and was transferred (with very short notice) to another letting agency. Their last solution to my issues was to recommend letting elsewhere instead of being transparent about why they weren't fixing the issues I had. Staff were friendly when I spoke over the phone and in person.
Hi Joseph, Thank you for your review, we take your feedback seriously. We act as quickly as possible when a repair is reported but take on board your comments. We will investigate this further. If you have any suggestions on how we could improve, then please call us on 01270 250200. Team Bespoke.
5/5
GoogleWe moved our property full management to Bespoke Lettings last year after having terrible experience with our last letting agent. Penny and her team proved that we made the right choice! They're always responsible and polite. There were a few maintenance happened in our property, they sorted out really quick and gave us updates. All these costs are also very transparent and reasonable, no more shocking bills like our last letting agent any more! We definitely recommend this agent to all the landlords!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have rented two properties through Penny and her team at Bespoke Lettings as bridge periods whilst purchasing our own house. In total we have rented for two and half years. Penny has always gone the extra mile to look after our needs as tenants from check in, during tenancy and at check out, whilst offering a professionally manged service to her landlord clients. We particularly like the fact that Penny and her team contacted us during the tenancy to see that everything is OK for us and if there are any issues with the property requiring attention. This is done in a professional unobtrusive manner and ensures that tenants are receiving maximum value from their rental accommodation as well as reassuring landlords that their property is being competently managed. In addition, the team are very prompt at dealing with any maintenance issues that arise which is very reassuring to tenants and landlords alike. Based on our own experience and for all the above reasons we would strongly recommend Bespoke Lettings to landlords and tenants alike. Many Thanks Penny, Ryan, Sue and rest of the team Chris & Annette
5/5
GoogleI have been with this agent as a tenant for 5 years. A great agent, very responsive to enquiries, always act on issues, very friendly staff. Can't fault them. Thanks so much for everything
5/5
GoogleJust wanted to say a huge thank you to Claire and all the colleagues involved of the removal of the tree in our garden . The workmen were fantastic and did an amazing job . Well done bespoke . Very happy tenants 🤗 …
1/5
GoogleBespoke called me to offer myse lf and family a home as they knew are property was sold.I explained we needed to be out by the end of January they persuaded me to speak to my buyers to extend on the exchange while they did finishish touch on the rented accommodation. They also made us sign our exchange contract on home. They told me this had to be done before renting the property. 2 weeks later they contacted me, after giving them all the proof that they required, until they saw our passports being colour of our skin . They never got back in touch with me I did all the chasing about the home . Anyway we have lost our home also my family of four and two cats had to beg friends and family to put us up . My husband few years ago had a stroke it's a lot of stress for him & us. Bad customer service,promised us a home to move into on 12th February which they no longer are offering us. Lost a lot of money through this financialy They do not know how to run their business very poor customer service. Just warning you out there be very careful of using Bespoke they will make you loose your property like us and made homeless. I would give them.no stars if I could . Unfortunately the system allows you not too. Edell & Wayne Johnson
Hi Edell Thank you for your review as you know we have to work within the law. The landlord ultimately has the final decision as to whether we can progress an application. Sometimes that means that applicants are not happy with the decision. We are unhappy to read your review as we very much care about our tenants and applicants.
5/5
GoogleWe would like to thank Penny and the Bespoke team for the time they have taken care of us and the property. Living abroad and having a property in the UK you need a team that can provide ALL the professional services for peace of mind. We would gladly recommend Bespoke to any future clients. Lynn and Nick Everott
5/5
GoogleAs a Landlord I have engaged Penny at Bespoke for letting of my properties over the past 5 years. She is very professional and extremely helpful at all times going out of her way to sort out any issues even ones that don't really fall into their remit with nothing ever too much trouble. I could not recommend Penny and the team highly enough to other Landlords or tenants respectively! Per Brandt @ PB Developments
5/5
GoogleAs a Landlord I have engaged Penny at Bespoke for letting of my properties over the past 5 years. She is very professional and extremely helpful at all times going out of her way to sort out any issues even ones that don't really fall into their remit with nothing ever too much trouble. I could not recommend Penny and the team highly enough to other Landlords or tenants respectively! Per Brandt @ PB Developments
1/5
Googleif I could give no stars I would liars sneaky would see a family on the streets and offer no help landlords they work with they don't communicate well with. if you are to rent or do anything with this business I would tread with care and have a solicitor behind you as well as they like to do unlawful things. very disappoint robbed of money and diginity AVOID AT ALL COSTS!!!
Hi Anthony thank you for your review. We are heavily regulated and have to work within the law which we did in this case. We are committed to providing the best possible service to landlords and tenants within these rules and I am very sorry that you feel that we haven't managed it for you on this occasion.
5/5
GoogleI wanted to extend a heartfelt thank you to Bespoke letting agency, and especially to Lauren Bennett, for their exceptional service in finding me a wonderful flat at just the right timing. From the moment I contacted them, Lauren's professionalism and dedication were evident. She listened attentively to my needs and preferences, and the flat she recommended exceeded my expectations in every way. I truly appreciate Lauren's expertise and the efforts of the entire agency in making the process seamless and stress-free. Thank you, Lauren, for your outstanding service!
1/5
GoogleUnprofessional, always promising they would call back but It never happened, not even once. Greedy for money but takes them weeks to sort out simple issues. Stay away from them if you don't want any problems. Not a good agency. Surprised they are not closed down.
Thank you very much for leaving a review. It is very disappointing to read as we tried our very best to assist you. We have responded to your emails, dealt with your concerns and were not aware that you have any outstanding issues with us. We always try our best to provide the best service to our tenants and do not feel your review is fair. If there are any outstanding matters you need to discuss, we would encourage you to contact us directly.
5/5
GoogleFantastic service, very easy to deal with. Lauren was great, communication was spot on and very informative through every step of the process, I would highly recommend. Thanks again
5/5
GoogleI rented a property managed by Bespoke lettings for 12 months and cannot praise the team enough. Any issues were quickly rectified with no issues, communication was maintained consistently and any queries were answered with no hassle. Would definitely look to rent with them again.
HI Sophie, thank you for your kind words. We were sorry to see you go we wish you well in your new home! Team Bespoke
5/5
GoogleVery accommodating company which allowed me to procced with a rental application despite being away for most of the process. I am very grateful for their customer care and I would strongly recommend Bespoke Lettings to anyone looking for properties in the Crewe area.
Hi Vittorio, thank you for your kind review. We always try to assist wherever we can. Wishing you well for the future, Team Bespoke.
5/5
GoogleGreat experience from Bespoke as a tenant. Marie was fantastic at helping us especially as we were moving into the area. Nothing is too much trouble and the team is fast to respond and answer any questions. The whole process has been flawless and made our move a delightful experience.PositiveResponsiveness, Professionalism
5/5
GoogleHaving recently bought a house to rent out, we looked into letting agents to look after it. Wow what a gem we have found in Bespoke Lettings, Crewe. Penny and her team have been fantastic. Great communication throughout. Always helpful. Nothing is too much trouble. So professional. Can't recommend Bespoke enough. Thank you so much. Helen & Steve
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bespoke Lettings's Crewe office has 83 reviews across 1 platform: 83 on Google.
Bespoke Lettings Crewe is rated 4.0 out of 5 across all 83 reviews, and 4.0 out of 5 on Google from 83 reviews.
Bespoke Lettings Crewe, 135 Nantwich Road, Crewe, CW2 6AX.
