Trusted Agent profile · Crewe

Anwyl Homes Crewe reviews

4.6

★★★★★ Excellent

1,087 reviews across 2 platforms

Sydney Road, Crewe, CW1 5NF

Anwyl Homes's office in Crewe, at Sydney Road, is rated 4.6 out of 5 across 1,087 reviews on two platforms, including 28 Google reviews rated 3.9.

Google logo

3.9 / 5

28

Reviews on Google

This office

Trustpilot logo

1,059

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Crewe office, from every platform, shown as written. First names only.

5/5

Trustpilot

He came and was so polite and did…

He came and was so polite and did everything what needed to be fix very well recommended. Thank you very much again josh ☺️

Natalie · 8 February 2024

Agent replied · 12 June 2024

Thanks Natalie!

5/5

Trustpilot

Anwyl Customer Service Technicians Lee…

Anwyl Customer Service Technicians Lee Ashworth and Rich attended to a defect with my stairs. Friendly and helpful, completed the job and cleaned up & advised on some other items while at my home. Good service .

Rachel · 14 February 2023

Agent replied · 12 June 2024

Hi Rachel, thank you for your review about Lee and Richard, the team all work really hard so they appreciate the positive comments, thank you!

5/5

Trustpilot

Lee Reynolds and Chris Appleton were extremely polite and…

Lee Reynolds and Chris Appleton came today to sort our garage door they were both extremely polite and did a wonderful job , really happy with the service. Great assett the team.

Jw · 14 July 2023

Agent replied · 12 June 2024

Hi, thank you for taking the time to leave this review, it is appreciated.

5/5

Trustpilot

Chris

Chris did a fantastic job on fixing the awful jobs done by anwyl subcontractors. Professional always and a pleasure to talk to.

KFleming · 2 March 2024

Agent replied · 12 June 2024

Thank you!

5/5

Trustpilot

Helpful

Always quick to help and fix small problems that arise with new properties

Derek · 15 August 2024

Agent replied · 23 October 2024

Thank you Derek

5/5

Trustpilot

Plaster snagging repair

Lee, the technician came today, managing to fit me in between other jobs. Very clean, neat and tidy as well as friendly and professional. Super chap.

Kevin · 1 December 2023

Agent replied · 12 June 2024

Hi Kevin, thank you for leaving this review, much appreciated!

5/5

Trustpilot

Happy and satisfied

Glad to have major snags done after the 4 week call. Thanks Mr. Joe Turano (site manager), who helped follow-up and resolved my house issues properly.

Tse · 23 November 2023

Agent replied · 12 June 2024

Hi, thank you for this review about our Fairways development.

5/5

Trustpilot

Very professional and friendly man.

Very professional and friendly man.I would recomend.

Barbora · 4 November 2024

Agent replied · 26 December 2024

Thank you

5/5

Trustpilot

Paul Higham

Just had Paul Higham round doing repairs to creaking landing and stairs, job well done and left clean and tidy

Alistair · 21 March 2024

Agent replied · 12 June 2024

Thank you Alistair!

5/5

Trustpilot

Josh arrived on time and was very…

Josh arrived on time and was very friendly and helpful

Lisa · 16 September 2024

Agent replied · 23 October 2024

Thanks Lisa

5/5

Trustpilot

Josh and Lee arrived early and were…

Josh and Lee arrived early and were very friendly, carried out the work and had it done in no time. Great work.

Karl · 6 February 2024

Agent replied · 12 June 2024

Hi Karl, thank you for your review about two of our Customer Service Technicians, they all work really hard so it's lovely when they receive this feedback.

3/5

Google

We have moved into our property which we absolutely love, before we moved in we raised a number if issues with Elaine regarding snags we wanted repairing 2 months prior to us moving in, none of which were rectified. We were then told at handover when pointing out all issues to add to our snag list to be reviewed 4 weeks later after moving in. It took Anwyl 2 months to even begin looking to rectify any issues with us constantly chasing them to do so. They are now saying that issues should have been noted at handover and they will not replace chipped kitchen units etc which we pointed out numerous times prior to and during handover. The site manager John also does not communicate when snags will be completed, nor does he turn up to appointments with you on days scheduled too. This is a warning to potential buyers to ensure that the sales team actually record any issues you find at handover and I would also suggest you get a copy or photo of the documents proving you have raised issues. Not impressed by the customer service at all which is a shame as we love our home.

Andrew · 13 June 2021

5/5

Trustpilot

Paul Higham Customer service…

Paul Higham Customer service Technician,attended our ensuite shower tray problem .He was very polite, kept us informed of the progress and cleaned up before he left,and advised us of the next step to complete the work.

MR · 17 January 2023

Agent replied · 12 June 2024

Hi Charles, Sorry to read you had a problem with your shower tray but glad that Paul was able to help sort it and that you were very happy with his work, thank you!

5/5

Trustpilot

Very helpful

Very helpful, very polite. Very understanding. You can tell they care.

Anthony · 23 August 2024

Agent replied · 23 October 2024

Thank you Anthony, we certainly do.

5/5

Trustpilot

Peter Giddins and Lee came to complete some cosmetic work following a bannister repair and did such a good job and were so polite. Also left no trace and cleaned up so helpfully

Peter Giddins and came to complete some cosmetic work after a bannister repair

Dorothy · 18 July 2024

Agent replied · 24 August 2024

Thanks Dorothy

5/5

Trustpilot

Lee Ashworth from the get go was…

Lee Ashworth from the get go was friendly and informative about the work he carried out, the new lock is perfect and my doors have stopped sticking. Thank you so much

Amy · 14 June 2023

Agent replied · 12 June 2024

Hi Amy, thank you for your review about one of our Customer service team, Lee, we know he really appreciates the feedback! Thanks!

5/5

Trustpilot

Great customer service

Today we had Chris round to fix some snags in our bathrooms. Lovely gentleman, friendly, happy to help, nothing was too much trouble. One of the only positive experiences I’ve had with Anwyl Homes.

Siobhan · 14 March 2023

Agent replied · 12 June 2024

Hi Siobhan, thank you for your great review about Chris, sorry to hear their might have been other things you weren't happy with, feel free to get in touch with our Customer Service team if you need any help with anything, either via our online webform or by calling 03300 244955.

5/5

Trustpilot

Great job Richard

Richard Nelson has just been to fix the lock on our front door. Brilliant job - very thorough, polite & professional.

Andrew · 13 February 2024

Agent replied · 12 June 2024

Thanks Andrew, much appreciated!

5/5

Trustpilot

Great service

Was very flexible to work around timings, quickly fixed the issue with no problems and done a very good job.

Hannah · 4 March 2024

Agent replied · 12 June 2024

Hi Hannah, thank you for this review!

5/5

Trustpilot

Lee Ashworth, integrated appliances and fire door mod

Lee arrived on time and got straight to work. His work was done quickly and cleanly, I’m extremely happy with the end result. Can not fault Lee at all if I tried.

Jack · 27 April 2023

Agent replied · 12 June 2024

Hi Jack, thank you for your review about one of our Customer Service Technicians, Lee, it's great for him to receive the feedback, thank you.

5/5

Trustpilot

Excellent Technician

Josh Hough, the Customer Service Technician, did a great job at reporting and repairing the issues we had. He was very thorough and his work was to excellent standard.

The · 19 July 2023

Agent replied · 12 June 2024

Hi, thank you for this review about Josh, one of our Customer Service Technicians,

5/5

Trustpilot

Has Chris Appleton attend to fix some…

Has Chris Appleton attend to fix some snags. Straight to the job. Good finish on the work. Nice chap too. Thanks

Oliver · 26 January 2024

Agent replied · 12 June 2024

Thanks Oliver!

4/5

Trustpilot

ANWY cross fields

From start to finish I can’t fault, sales Debbie, the site managers Ian and Peter they have been absolutely fantastic doing all the snagging work

William · 25 October 2023

Agent replied · 12 June 2024

Hi William, thanks for this review, let us know what we need to do for that last star?? Thank you.

5/5

Trustpilot

Customer service technician visit

We had a visit from a Chris Appleton the customer service technician to fix and document some outstanding issues. He was excellent hopefully we get him back to close out some other snags.

Stu · 10 March 2023

Agent replied · 12 June 2024

Hi Stu, thanks again for your great review about Chris!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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