Trusted Agent profile · Crawley
Verified
★★★★★
806 reviews across 3 platforms
13 Tilgate Parade, Crawley, RH10 5EQ
Inspire Estate Agents's office in Crawley, at 13 Tilgate Parade, is rated 4.7 out of 5 across 806 reviews on three platforms, including 786 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of two awards Inspire Estate Agents won in 2026.
Send Inspire Estate Agents Crawley a message.
The Trusted Agent 2026 results for Inspire Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
5/5
GoogleMatt and Kiera were very professional, courteous and very knowledgeable of the housing market. They were always there at the end of the phone to advise and help on any questions. Even when our first sale fell through they remained calm …
Dear Lee, Thank you so much for your kind words. When a house falls through we understand … More
5/5
GoogleExcellent customer service from Teresa . Thank you so much for your time and experience time
Hi Maisam, thank you for taking the time to leave a 5 star review for Teresa. Teresa prides herself on her customer service and attention to detail. If we can help you further in your property search, please do contact us.
1/5
GoogleI trusted this agency to manage a property, but their negligence and evasiveness caused endless problems. Their lack of transparency and professionalism has been costly and stressful.
Hello, thank you for sharing your feedback. We take concerns like this very seriously, but after checking our records we cannot find your name or any details matching your experience. Could you please contact us directly on 01293 582335 so … More
5/5
GoogleWe had a viewing with Teresa she had great knowledge of the area, was honest with answers as well as soft, kind and took her time with us which made it a positive experience.
Thank you so much for your kind words about your recent viewing experience with Teresa. We're delighted to hear that her knowledge of the area, honesty, and warm approach made your visit enjoyable and informative. … More
5/5
GoogleHaving looked at the national fixed fee estate agents, online companies and larger national estate agents we decided to use Matt and his team to provide a local service from local people in the local area after all an internet chain can't inform potential buyers about the benefits within the area. Special thank you to Vic and Ross for all their help and support throughout the process we were extremely impressed with the level of service they provided. I would certainly recommend Inspire Estate Agents Matt has a fantastic team that provide a service like no other.
5/5
GoogleEveryone I dealt with was super helpful and supportive which made the whole process so much easier. Highly recommend.
5/5
GoogleHad the pleasure to view property with Teresa in Horsham . Great experience very professional with excellent customer service . Lettings Team great job
We’re delighted to hear you had such a great experience with Teresa. She’ll be thrilled to know her professionalism and customer care made a difference. We’ll also pass your feedback on to the Lettings Team, they’ll be so pleased to hear it
5/5
GoogleAmazing experience with theresa at Lampson Road ,vey professional, on time , very helpfull - great viewing experience .
Thank you for your kind words! We’re so pleased you had a great experience with Teresa at Lampson Road. Professional, punctual, and helpful is exactly what we aim for every time. … More
5/5
GoogleTeresa was fantastic! Really helpful, helped us get a really good feel for the property we viewed. Thank you
5/5
GooglePerfect service. Teresa showed us around and has been really helpful
Thank you for taking the time to leave such a lovely review! Teresa will be thrilled to hear your feedback. Please reach out anytime if there’s anything else we can support you with.
5/5
GoogleVery informative, polite and professional. Gave us all the information that we needed and was able to answer all our questions.
Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our team informative, polite, and professional, and that we were able to answer all of your questions. … More
5/5
GoogleTeresa has been amazing! She answered all my questions and added some wonderful insights I’m very happy
5/5
GooglePerfect guidance and behavior on the viewing conducted by teresa .
Hi Rahman, thank you for taking the time to leave a wonderful review for Teresa. If we can be of any further help in your property search, then please feel free to reach out to us.
1/5
GoogleWORST agency ever. Told them that I needed to arrange a FaceTime viewing urgently which was postponed from Thursday to Saturday which was fine but no one even attempted to call me on that day. So I called the agency about this and the one who was meant to show me the property contacted me shortly afterwards (obviously because someone from the agency contacted her and gave her my number) but there was a miscommunication among them leading the agent to think that the viewing was in person. I called the agent again to see if she could reschedule the viewing to a few hours later but she said that she can't since she will need the current tenant's approval again so I had to contact the agency again and there was this guy who was extremely rude and didn't seem to know how phones work despite being in a Customer Services team. He claimed that I didn't pick up any calls although I kept telling him that no one called me but he was so adamant that I was lying since I managed to call the agent back. Do you even know how phones work? When someone calls you, you can see their phone number which allows you to call them back unless it has been hidden and being shown as "No Caller ID"? Not only did he try to put the blame on me, he didn't even try to resolve the issue and arrange another viewing. Therefore I had to speak to another person in the CS team who was almost as bad as she took more than 5 mins just to take down the spelling of my full name. Can you imagine that? If that's not frustrating enough, no one called me afterwards to get back on the property enquiries. So much for "Multi-Award Winning Estate & Letting Agent in Crawley". What a terrible joke.NegativeResponsiveness, Quality, Professionalism, Value
Hi Yung, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our Clients to ensure we’re offering a great service. As you noted in your review, this was not the case for you and for this we would like to offer our apologies. We understand your feeling of disappointment for missing out on a property. Having reviewed the viewing notes for the day and can see you were called by my colleague at the time requested for face time viewing, at which point you may have been unable to answer. It is then noted that you kindly called her back on her personal mobile, however unfortunately by this time she had moved onto another viewing. As you may appreciate Saturdays are a popular day for viewings. Thank you, again, for taking the time to share a review with us and if you are looking to rent again we would love to assist. If you would like to discuss this further please e-mail me on matt@inspireestates.co.uk Matthew Cousins Managing Director
5/5
GoogleFrancesca assisted us well in renting our first flat together. She was helpful throughout the process.
5/5
GoogleVery great experience with Theresa, she was knowledgeable of the area and patient showing me around the house. I would recommend her for anyone new to the area and for someone that wants to move to Crawley. Thank you!
Hi Caroline, we are delighted you had a great experience with Theresa. Thank you for taking the time to share you experience and we wish you all the best
5/5
FacebookHighly recommend Inspire Vic,Stephen,Ross and Laura were all fantastic. All call's were answered promptly and with positivity.The guy's were really great to deal with and Mat their boss, was so helpful.I would always recommend inspire to everyone who is about to move.😃
Thank you for a lovely review!!! ❤️
5/5
GoogleProfessional agency - from initial meeting at office with Keira , and to meeting with Rebecca who explained the sale process very transparently in a personable way with great knowledge of local and National market.
Thank you so much for your kind words! We're thrilled to hear that Keira and Becky were able to provide you with a professional experience. We’re lucky to have such a dedicated team, and we’ll be sure to pass along your compliments to them. … More
5/5
GoogleWe met Theresa on meet for house viewing, she is very friendly and shown everything nicely. Wish you all the best
We’re delighted to hear that Theresa made your house viewing enjoyable and informative. She’ll be thrilled to know her efforts made a positive impression. She takes pride in providing informative viewings. Wishing you all the best as well!
5/5
GoogleWe were meet by Teresa by the property on time . She was very professional and took her time to answer any questions we had about the property. She was very knowledgeable and friendly.
Kasia, Thank you so much for taking the time to leave a review for Teresa - We always … More
5/5
GoogleShe’s really nice and she helped out really well
Hi Christal, thank you for your lovely review of Teresa. We are glad to see she helped you, and if we can be of any further assistance, please do reach out to us.
5/5
GoogleMy husband had viewing yesterday and had incredible experience with Theressa she was professional and knowledgeable.Thanjk you Inspire we highly recommend you to anyone seeking a knowledgeable and reliable agency.
Natalia - Thank you for the feedback for Theresa - She is such a valuable member of the team, and her knowledge, approach and experience is invaluable to us. Regards, Stephen and all at Inspire Estates
5/5
GoogleWe had such a great experience with Vic the Estate Agent. We were viewing a house and Vic was simply awesome. Hands down the best estate …
Dear Steph, Thank you so much for taking the time out to leave this amazing review. At … More
5/5
GoogleAs first time buyers inspire was there for us every step of the way. The information was always clear and responded to in good time. We were made great reccomendations for solicitors and was given fact based advise to make for a smooth …
Dear Kitty, … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Inspire Estate Agents, Crawley won Platinum; Inspire Estate Agents, Southgate won Trusted Agent.
Send Inspire Estate Agents Crawley a message.
