Every review we hold for the Crawley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOverall, a fantastic experience with the letting agency from start to finish. The entire process was seamless.
A special thank you to Jessica, who looked after us from the initial viewing right through to handing us the keys on moving day. You were an absolute legend in dealing with all of our queries along the way and made the whole experience so much easier.
Thank you also to Clara, who helped us throughout the application process and ensured everything was completed swiftly, allowing us to move into our new home without any hassle.
Lukas · 3 September 2026
Agent replied · 12 August 2026
Thank you so much for such a lovely review. We are delighted to hear you had such a smooth experience with us from viewing through to moving day.
Jessie and Carla will both be so pleased to read your comments. They take great pride in making the process as straightforward and stress-free as possible, so your feedback will mean a lot to them.
We hope you’re settling in well and enjoying your new home. Thank you again for choosing Inspire.
★★★★★ 5/5
GoogleAbsolutely amazing service from Inspire Estate Agents! They sold my flat in Horsham so quickly, and today we finally exchanged! 🎉 Everyone has been fantastic throughout the whole process, but a special mention to Steve, who has been brilliant from start to finish. Professional, helpful and always on hand when I needed anything. I honestly couldn’t recommend Inspire enough, thank you for making what can be a stressful process so much easier!
Courtney · 29 September 2026
Agent replied · 30 September 2026
Thank you for your lovely review! We’re so pleased your sale has reached exchange and you felt supported throughout. Steve will be delighted to hear your kind words, as will the whole team. Thank you for trusting us with the sale of your flat and for recommending Inspire. Wishing you all the best for completion and your next chapter!
★★★★★ 5/5
GoogleI viewed a rental property with Jessica and had a really positive experience. She was there on time, was very friendly from the start, and clearly knew the property well.
She explained the tenancy terms, deposit, fees, and available move-in dates upfront, and answered every question I had without dodging or rushing me.
I'd happily recommend Jessica and Inspire Estate Agent to anyone looking to rent.
RedOne · 6 October 2026
Agent replied · 8 October 2026
Hi, thank you for your lovely review and recommendation! We’re pleased Jessica made your viewing welcoming and informative, giving you time to ask questions and explaining everything clearly. We’ll be delighted to share your feedback with her. Best wishes with your property search, and if we can be of any further assistance, please do not hesitate to reach out to us.
★★★★★ 5/5
GoogleInspire Estate Agents have been absolutely outstanding. From day one, Rebecca, Steve and Alina handled the sale of our late mother’s home with genuine kindness, compassion and care. They didn’t just “do a job” they humanised the whole process at a very difficult time for our family, always taking the time to listen, explain and support us.
Their communication was clear and reassuring, their professionalism faultless, and they worked tirelessly to get us the result we needed. We never felt like just another client; we felt looked after.
A heartfelt five-star service from an exceptional team, we are extremely grateful and would recommend Inspire, and especially Rebecca, Steve and Alina, without hesitation.
Polly · 3 July 2026
Agent replied · 11 June 2026
Dear Polly, It was so lovely to read your heartfelt review. I'm delighted that they humanised the whole process, and I appreciate you taking the time to leave this review. I personally want to thank you for the buiness and wish you all the best for the future.
★★★★★ 5/5
GoogleI recently used Homes Partnership to help me find a house share and had a great experience throughout. A special thank you to Tye Brown, who was my main point of contact. She was friendly, professional, and kept me updated every step of the way, making the process straightforward and stress-free.
I've only just started my house share, but so far everything has been positive. Thanks to Tye and the team at Homes Partnership, I was able to find a place I can call home. I would happily recommend them to others.
Brandon · 26 June 2026
Agent replied · 10 July 2026
Thanks for this, Brandon.
Tye will be chuffed to see this. House share moves are a bit of a juggling act with multiple people, schedules and paperwork in play, so good to hear she kept it all on track for you!
Really glad the house share itself is off to a good start. Hope you settle in well.
Kind Regards,
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleWe have been clients of HP for over 12 years they have helped us with our rentals and selling our houses now that it is time to retire
Paul has been exceptional he is always patient and respectful of our wishes and works hard to make sure that the houses we have get the utmost attention. We have sold five houses through HP and would not think of using another agency in Crawley
I would like to thank them all for all of their help.
Lynette · 10 June 2026
Agent replied · 10 July 2026
Thank you so much for your incredibly kind words, Lyn, and for your loyalty and support over the past 12 years. A) I cannot believe it's been that long and b) I am very sad it's all over!
It has been an absolute pleasure helping you (and your family) with both your rental properties and house sales over the years, and we’re truly honoured that you’ve trusted Homes Partnership to handle all those properties for you.
Paul will be especially touched by your comments. He is deeply committed to looking after his clients and ensuring every property receives the attention it deserves, so your recognition of his patience, professionalism and hard work will mean a great deal to him.
On behalf of the whole team, thank you again for your continued trust and support over the years. We wish you a very happy and well-deserved retirement and hope our paths cross again in the future!
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 1/5
GoogleThe reason I decided to leave this review is because the agency is advertising the property again using misleading and outdated photos that do not represent the actual condition of the house. A responsible and reasonable agency should not continue marketing the property this way while serious issues such as damp, mould, cleanliness, and noise problems remain unresolved.
There should be a zero-star option for this place. My stay at 13 Albany Road was one of the worst rental experiences I have ever had.
The property should be inspected by the council for damp and mould issues. The agency is using old and misleading photos that do not reflect the real condition of the house. Do not be fooled by the advertisement.
In reality, the property is dirty, noisy, poorly maintained, and nothing like the “good quality accommodation” it is presented as. I feel completely misled by the listing and would strongly advise others to think carefully before renting here.
Mihail · 10 June 2026
Agent replied · 10 July 2026
Dear Mihail,
The usual advice is not to engage with negative reviews, but when you've built a local business with a reputation you care about, it's hard to let inaccurate claims stand unanswered. So for the benefit of anyone else reading, here's the other side:
- You stayed in a house share, not a self-contained property.
- The property was not managed by Homes Partnership but by the landlord himself and therefore maintenance is not something we had any control over.
- No old or misleading photographs were used. I have written confirmation from you acknowledging this with you apologising after making a false accusation.
- You viewed the property before moving in, and nothing misleading was said or implied at that viewing.
- There was a water stain on a ceiling which you reported to your landlord as damp and mould. Since you left, the ceiling has been removed, no active leak was found, and the stain appears to date from a previous tenant overfilling the bath (it was there when you moved in). The ceiling has now been replaced.
- The council do inspect the property as part of HMO licensing.
- You left the tenancy in arrears, having not paid all of your rent.
We've had a lot of correspondence over this and I've tried to help wherever I could, so a one-star review is disappointing because I genuinely can't see where we fell short.
I wish you all the best for the future.
Kind Regards,
Adam Charlton
Director, Homes Partnership
★★★★★ 5/5
GoogleWe had a great experience using Homes Partnership. Our initial contact was with Paul Callaway when selling my mums home following her admittance to a carehome. He was so personable and professional and explained everything clearly and concisely. We had contacted him two years previously when considering selling and went back to him as we were so impressed. Paul had to facetime my mum at the carehome and he was so caring and considerate in making sure she was happy with everything regarding the sale. The house sold really quickly which is down to the advice and marketing organised by Paul. We then had Sarah Evans as our contact for the after sale process. She kept us up to date with everything that was happening and was always available to chat on the phone or answer any queries. Communication is key when dealing with Estate Agents and Homes Partnership are excellent in doing this. It made the whole experience stress free. I would highly recommend them. Thank you Paul and Sarah for all your help which is very much appreciated. Carole and Family.
Carole · 10 June 2026
Agent replied · 10 July 2026
Thank you, Carole.
These sales are never just sales, and it means a lot that you came back to Paul two years on. He was really keen that your mum felt part of the process throughout rather than something going on around her, so it's lovely to know that's how it landed for her and for you.
Sarah will be made up to see her name in here too. When families are dealing with everything else that comes with a sale like this, just being properly reachable matters more than people realise.
Wishing you and the family all the best.
Kind Regards,
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 1/5
GoogleThis was, without question, the worst letting experience I have had.
I was ultimately forced to escalate my complaint to The Property Ombudsman. The outcome was clear: my complaint was upheld in full and £600 compensation was awarded for multiple service failures.
The findings included:
Being left without heating and hot water for an unreasonable period
A serious and ongoing water leak through a live electrical light fitting in the kitchen
A prolonged failure to resolve this issue, meaning I effectively could not use water for months without it leaking through the light fitting
Repeated failures to communicate, with responses typically only provided after persistent chasing
No evidence of proper record-keeping, oversight, or management of repairs
The property not being provided in an acceptable condition at move-in
To be clear, this was not a minor issue. Water was coming through a live electrical fitting whenever the water system was used. This continued over an extended period and was not treated with the urgency or seriousness it required.
The Ombudsman specifically found that these failings caused avoidable inconvenience, distress, and disruption, and that the service provided fell below the standards required under the Lettings Code of Practice.
What is most telling is that these issues were raised repeatedly at the time but were not properly addressed. It took formal escalation to an independent body to achieve a resolution.
Compensation has now been paid, but that does not change the experience.
If you deal with this agency, document everything and be prepared to escalate.
The outcome speaks for itself
Tez · 3 June 2026
Agent replied · 13 May 2026
We want to respond to a few points for the benefit of anyone reading this.
Throughout your tenancy, every issue raised was responded to and actioned. Contractors were instructed promptly, alternative heating was provided during the boiler fault, and a rental reduction was agreed to compensate for the disruption caused. Additional compensation was also offered and accepted.
The Property Ombudsman reviewed the matter and made an award of £600, which related to inconvenience rather than any failure to act. We accepted that outcome and consider the matter closed.
★★★★★ 5/5
GoogleI had a really positive experience with Connie and Daisy throughout my tenancy. Both were always friendly, approachable, and quick to respond whenever I needed help or had any questions. They made the whole process feel straightforward and stress-free, and I always felt they genuinely cared about helping where they could.
Communication was professional and reliable from start to finish, and any issues or queries were dealt with efficiently. It was refreshing to deal with estate agents who were polite, understanding, and easy to talk to.
I’d happily recommend Connie and Daisy to anyone looking for helpful and professional estate agents.
Danny · 10 May 2026
Agent replied · 10 July 2026
Thank you for your fantastic review, Danny, we really appreciate you taking the time to share your experience.
It’s wonderful to hear how well Connie and Daisy supported you throughout your tenancy. Your comments about their friendliness, professionalism and responsiveness are exactly the standard of service we aim to provide, and we’re delighted they helped make the whole process straightforward and stress-free for you.
We’re especially pleased that you felt genuinely supported and well looked after throughout. Building positive relationships with our tenants is incredibly important to us, so your feedback means a great deal.
Thank you again for your recommendation, it’s truly appreciated by the whole team.
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleHomes Partnership has been an absolute asset to managing my rental property. Specifically Annalise who has always managed my property brilliantly and has most recently been managing a challenging situation where my tenants had to temporarily move out to allow repairs to take place in the property. She managed the insurance company, ensuring my tenants had somewhere suitable to go and managing my expectations. I would recommend this lettings agency to everyone.
Further to my above review, I have since sold my property. Harvey, Sarah, Annalise and the team did an amazing job from listing the property, managing expectations for me, the tenants in the property and the buyers. I would like to thank everyone for their hard work and thank you all for making it so smooth and as stress free as possible.
Nic · 10 May 2026
Agent replied · 10 July 2026
Hi Nic,
Thank you so much for your fantastic review and recommendation. We’re really grateful you took the time to share your experience.
It’s great to hear that Annalise has consistently managed your property so well, particularly during what sounds like a challenging situation.
Coordinating repairs, insurers and tenant arrangements can be complex, so we’re delighted she was able to handle everything smoothly while keeping both you and your tenants well supported and informed.
Your trust in Homes Partnership means a great deal to us, and we’re very pleased to be an asset in managing your rental property. As always, we’re here if you need anything at all.
Kind regards,
The Homes Partnership Team
★★★★★ 5/5
GoogleI’ve had a very positive experience with Home Partnership, and I especially want to highlight Annalise Speller for her excellent support.
Whenever I’ve had an issue, she responds swiftly and ensures it is dealt with promptly and efficiently. It’s very reassuring to know that concerns are taken seriously and handled without delay.
Recently, we had a hot water issue, and I was really impressed that it was resolved in under 12 hours. That level of responsiveness makes a huge difference.
Overall, I would highly recommend Home Partnership for their professionalism, reliability, and outstanding customer service.
Thanks to the team but specially to Annalise for holding me down all the time
Mavis · 10 May 2026
Agent replied · 10 July 2026
Thank you for your wonderful review, Mavis, we really appreciate you taking the time to share your experience.
It’s fantastic to hear how well Annalise has supported you. She is incredibly dedicated to making sure any issues are dealt with quickly and efficiently, so your comments, especially regarding the hot water being resolved so promptly, will mean a lot to her.
We’re so pleased you feel reassured and well looked after, as that’s exactly the level of service we aim to provide for all our clients.
Thank you again for your recommendation and kind words about the team, it truly means a lot to us.
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleI had a fantastic experience working with Paul Callaway. He is a truly wonderful person, professional, knowledgeable, and always approachable. From start to finish, he made the entire process smooth and stress-free, taking the time to explain everything clearly and ensuring I felt confident at every step.
Paul’s expertise and dedication really stand out. He is highly responsive, attentive to detail, and genuinely cares about his clients. It was an absolute pleasure working with him, and I would highly recommend Paul Callaway to anyone looking for a reliable and skilled professional.
Thank you again, Paul, for your support and excellent service!
Tatiana · 10 May 2026
Agent replied · 10 July 2026
Thank you for such a fantastic review, Tatiana, we really appreciate you taking the time to share your experience.
It’s wonderful to hear how well Paul looked after you throughout the process. Your comments about his professionalism, knowledge and clear communication perfectly reflect the level of service he strives to provide, and we’re delighted he was able to make everything feel smooth and stress-free for you.
Paul will be especially pleased to hear how much you valued his dedication and attention to detail, he genuinely cares about achieving the best outcomes for his clients.
Thank you again for your recommendation, it truly means a lot to us.
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleAnnalise has been my property manager since I moved into my rental property a year ago. Annalise has been amazing throughout. Whenever there has been an issue, despite it being big or small, it has been dealt with quickly and efficiently.
Daisy showed me the property and guided me through the referencing/move in process and was helpful and professional.
In fact, everyone I have had an interaction with at homes partnership have been very friendly and helpful. Thank you all so much, I would definitely recommend to any landlord or tenant.
Jodie · 10 May 2026
Agent replied · 10 July 2026
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience.
It’s fantastic to hear that Annalise has been so supportive throughout your tenancy. She takes great pride in looking after her tenants, so your comments about her responsiveness and efficiency will mean a lot to her.
We’re also pleased Daisy made such a positive impression during your move-in process, getting those early stages right is so important, and it’s great to know she guided you through everything smoothly.
It’s wonderful to hear that the whole team has been friendly and helpful whenever you’ve been in touch. Thank you again for your recommendation, it genuinely means a lot to us.
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleThe service we received from Homes Partnership was exceptional. Sarah, one of the managers, went above and beyond in helping us in a very difficult house sale due to the time we had acquiring probate. The house sale took on extra problems, but with Sarah's professional advice on contacting our MP to intervene on the excessive time probate was now taking (over a year!) the problem was resolved very quickly. I am sure if it wasn't for Homes Partnership and Sarah's dedication in helping us, we would still be waiting for probate!
I cannot recommend enough Sarah and Homes Partnership for the professional, caring, and dedicated service they gave us.. they always went the extra mile at all times through the whole process. As I said, I cannot recommend them enough, they were absolutely brilliant!
Paul · 10 May 2026
Agent replied · 10 July 2026
Dear Paul,
Thank you so much for your fantastic review. We’re truly grateful you took the time to share your experience.
We know how challenging and frustrating the probate delays must have been, and we’re so pleased that Sarah was able to support you through what was clearly a very difficult and prolonged process. She will be absolutely delighted to hear how much her advice and dedication meant to you, particularly in helping to move things forward when everything had stalled.
Providing a professional, caring and proactive service is exactly what we strive for, so it’s incredibly rewarding to hear that Sarah and the team were able to make such a positive difference and help bring your sale to a successful conclusion.
Thank you again for your kind recommendation, it really does mean a great deal to us.
Kind Regards
Adam Charlton
Director
★★★★★ 5/5
GoogleHad a really good experience with Inspire. Starting with the phone call I spoke to Miguel and his customer service was excellent. I was booked in quickly to view the apartment and when I arrived I was greeted by Jessica. She was great at showing the apartment and was quite knowledgeable and done her job well. Having good and joyous estate agents can really make or break this experience and I was glad I didn't have to deal with any moody or rude workers as I have at other agencies. Good customer service is really important for a business and Inspire have done a terrific job. Thanks again to Miguel and Jessica!
Bilal · 3 May 2026
Agent replied · 2 May 2026
Thank you, Bilal, for the fantastic review. We’re delighted Miguel and Jessica made your experience so positive and that our team’s customer service stood out. I’ll be sure to pass your compliments on to them. Thanks again for choosing Inspire.
★★★★★ 5/5
GoogleI have just sold my property through Inspire estate agents, I cannot even begin to express how wonderful they have been.
Stephen came to value my property and made me feel at ease straight away. The process has taken a long time, due to no fault of their own. Throughout the whole time Stephen has kept me updated and helped me, going above and beyond.
I highly recommend them to anyone looking to sell or purchase a property.
Thank you to all (especially Stephen) at Inspire.
Nancy · 3 May 2026
Agent replied · 25 April 2026
Thank you so much for your wonderful review, Nancy. We are delighted Stephen made you feel at ease and that our team kept you informed throughout the process. We appreciate your recommendation and are glad Stephen could go above and beyond, even when timing was out of our control. Wishing you all the best in your next chapter and thank you for choosing Inspire.
★★★★★ 5/5
GoogleI’ve had the pleasure of working with Kelly over the past few years, and she has consistently been a calm, reliable and supportive presence throughout. She communicates clearly, responds promptly, and always does her best to navigate situations thoughtfully and professionally.
Property management can be challenging at times, but Kelly remains approachable, personable and genuinely committed to maintaining a strong relationship with her landlords. She’s friendly, responsive and keeps things moving, even when situations become more complex.
I’ve really appreciated her support over time and the care she puts into doing a good job and keeping everything running as smoothly as possible. It truly makes a difference.
Thank you Kelly!
Alex · 3 May 2026
Agent replied · 28 April 2026
Thank you, Alex, for sharing this wonderful feedback. We're delighted Kelly's calm, clear communication and commitment have made property management easier for you. We will be sure to pass your kind words along to her, and the whole team appreciates it. We look forward to continuing to support you.
★★★★★ 5/5
GoogleI had a really positive experience with Connie Montana and would highly recommend her service. Everything was handled very quickly and professionally from start to finish. The washing machine broke on Saturday, and by Wednesday everything had already been resolved, which was incredibly impressive. Connie kept us updated throughout the whole process, and her communication and efficiency were excellent. Thank you again for all your help and support, it was very much appreciated!
Andreia · 10 June 2026
Agent replied · 10 July 2026
Thanks for this, Andreia.
Connie will be made up to see her name in here. A broken washing machine is the sort of thing that derails your whole week, so I'm glad we could get it swapped out without too much faff.
Keeping tenants properly in the loop is something she really cares about, so it's nice to hear it landed that way.
Thank you again, much appreciated.
Kind Regards,
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 5/5
GoogleWe’ve had a really positive experience with Connie at Homes Partnership. She manages our rented home and has been consistently helpful, professional, and approachable throughout. Communication is always clear and timely, and she genuinely seems to care about making sure everything runs smoothly for us as tenants. It’s reassuring to know we have someone so reliable looking after the property. We really appreciate all her support and would happily recommend her to others.
Thank you Connie xx
Jenny · 10 May 2026
Agent replied · 10 July 2026
Thank you for your lovely review, Jenny, we really appreciate you taking the time to share your experience.
It’s fantastic to hear how well Connie has been looking after you. She takes great pride in delivering a professional and personable service, so your comments about her communication, reliability and genuine care will mean a lot to her.
We’re so pleased you feel well supported and reassured in your home, that’s exactly what we aim to provide for all our tenants.
Thank you again for your recommendation, it truly means a lot to us.
Adam Charlton
Managing Director, Homes Partnership
★★★★★ 4/5
GoogleWe had a very seamless experience selling our property. Although we didn’t achieve the exact asking price, we secured an offer very close to it, which we accepted.
Harvey provided an excellent advert and made us feel confident that HP was the right agent to sell with from the very beginning. A big thank you to Bella for her friendly yet professional manner and for conducting all of our viewings so smoothly.
Finally, a special thank you to Sarah, who truly made us feel we were in safe hands throughout the process. She was efficient, kept us regularly updated, and was always willing to go above and beyond to support us.
Thams · 10 April 2026
Agent replied · 10 July 2026
Thank you so much for taking the time to leave such a thoughtful review, Thams, we really appreciate it.
We’re delighted to hear that your sale felt seamless and that you achieved such a strong offer. Harvey will be so pleased to know his marketing made a great first impression, and Bella will appreciate your kind words about how she handled the viewings.
A special thank you as well for highlighting Sarah, she works incredibly hard to keep everything running smoothly, so it’s fantastic to hear you felt supported and in safe hands throughout.
It’s been a real pleasure helping you with your sale, and we wish you all the very best for what’s next.
Best wishes,
The Homes Partnership Team
★★★★★ 5/5
GoogleHomes Partnership were excellent at managing my tenancy for the past 7 years. Quick responses to emails, prompt resolution of issues and a great communication interface with the landlady.
Specifically, I would highly recommend Annalise Speller who managed my tenancy for her diligence, professionalism, proactive approach, attention to detail and warmth throughout my tenancy! She was the perfect bridge between the landlady and I and any tradesperson, endeavouring to always maintain a perfect line of communication for all parties. She is definitely a great asset to the lettings team and ambassador for Homes partnership!
Ify · 10 April 2026
Agent replied · 10 July 2026
Thank you so much for your kind words, Ify, and for being with us over the past 7 years, it’s been a real pleasure to look after your tenancy.
I’m delighted to hear that you felt well supported throughout, particularly in terms of communication and how any issues were handled. That’s exactly what we strive for, so it’s great to know it made a difference to your experience.
Annalise will be especially pleased to read your feedback. She puts a huge amount of care into what she does, and your comments about her diligence, professionalism and approach will mean a lot, I completely agree she’s a fantastic asset to the team.
Thank you again for your recommendation and all the very best for the future.
Best wishes,
Adam Charlton
Managing Director
Homes Partnership
★★★★★ 5/5
GoogleWe spoke earlier this morning and Rebecca was able to arrange a same-day appointment for a property valuation, which was incredibly helpful. She arrived thoroughly prepared and demonstrated excellent knowledge of the local market. Rebecca answered all of our questions confidently and clearly, making the entire process smooth and stress-free.
She was professional, friendly, and a pleasure to deal with. I’m very happy with the service and look forward to working with Rebecca and Inspire Estate Agents again. Highly recommended!
Alexander · 9 April 2026
Agent replied · 27 March 2026
Thank you, Alexander, we’re thrilled Rebecca could arrange a same-day valuation and make the process smooth and stress-free. We appreciate your kind words and recommendation. We look forward to working with you again and assisting with any future property needs.
★★★★★ 5/5
GoogleExcellent experience with Inspire. Would not choose any other agent in this area. From start to finish they did a great job under difficult circumstances. Especially Steve. But all the other staff were also faultless and excellent. Very happy with the job they did and would highly recommend them. Far better than any other agent I’ve used previously.
M · 5 September 2026
Agent replied · 4 September 2026
Hi, thank you for taking the time to leave such a lovely review. It's so nice to read that you wouldn't choose any other agent. We always aim to understand the client's pain points and help make the move as smooth as possible. We look forward to helping friends and family of yours in the future. All the best for the future, and thanks for trusting us with the sale of your property.
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