1/5
TrustpilotUnprofessional lettings X
No response when messages left .. No showings ... Flat let straight away when changed agents ...
Trusted Agent profile · Crawley
Connells Crawley reviews
★★★★★
1,803 reviews across 3 platforms
57 High Street, Crawley, RH10 1BQ, RH10 1BQ
Connells's office in Crawley, at 57 High Street, is rated 2.1 out of 5 across 1,803 reviews on three platforms, including 152 Google reviews rated 4.4.
Reviews
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThanks Connells, Isobel from the lettings was nice, professional, efficient and reactive, Good experience.
1/5
TrustpilotCustomer service is 1/10
Customer service is 1/10. Rang few times, I left my details and no respond.
1/5
TrustpilotPhone Query
Rude, judgmental and unprofessional, this is why I generally stay with the good agents in town!
1/5
GoogleRating only, no written review.
Agent replied · 17 October 2025
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at complianceresidential@connells.co.uk and we’ll be happy to look into it further.
1/5
TrustpilotThis estate agent is the worst
This estate agent is the worst! Avoid at all costs
1/5
TrustpilotLack of communication and inefficient
The mortgage advisor is not communicative and the process is really slow
4/5
GoogleGood friendly service
1/5
TrustpilotWorst estate agent I have ever come…
Worst estate agent I have ever come across
1/5
TrustpilotRubbish
I could write pages and pages here. I will never use again.
1/5
TrustpilotWish I could give 0 stars
Wish I could give 0 stars! Unprofessionalism at its finest!Stay Away!
5/5
Trustpilotexcellent service from the Kings Heath branch!
Very friendly, professional, helpful staff.... nothing too much trouble. Would highly recommend.
1/5
TrustpilotUks most bad company
Uks most bad company Do not Recommended to any one
1/5
GooglePoor customer service. Not using again for sure.
1/5
TrustpilotCan any of your so called surveyors…
Can any of you so called surveyors value a property?
1/5
YellCustomer
Avoid... Unprofessional staff...
1/5
TrustpilotAVOID
AVOID! AVOID! AVOID!COMPLETELY USELESS LETTING AGENTSSPECIALLY SHANA LANSDALE
1/5
TrustpilotThe worst experience ever
The worst experience ever. Rude,unprofessional staff!!
5/5
GoogleWent the extra mile during a protracted sale
1/5
TrustpilotA total shocker
A total nightmare from start to.....well it's not finished yet!
1/5
TrustpilotRude
Rude, unhelpful and 'economical' with the truth.
1/5
Trustpilot.POOR
. POOR POOR POOR POOR POOR
1/5
TrustpilotPoor service
Not rude but terribly poor all round service.
5/5
GoogleAll good very helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
