Connells Crawley reviews

★★★★★ 5/5

Google

I chose to use Connells in Crawley to find new tenants . Chloe and James were very professional, friendly and great at communicating. James assisted in negotiating the best rental price and quickly found me 4 prospective tenants. Being a newish landlord I found Chloe to be very informative and helpful. Both have made this an easy and stress free experience. I would not hesitate to recommend Connells October 2025 - I've used Connells again recently and had a fantastic service provided. Chloe was friendly, professional, and made the whole process quick and easy. She is very knowledgeable and great to work with.

Zoe · 19 October 2025

★★★★★ 5/5

Google

Me and my wife would like to thank Martin Binstead for all his help and support throughout the process of buying our new house. We browsed multiple mortgage advisers, among all Martin showed professionalism and immediate response to our queries which made a huge difference in making the big decision. What a lovely gentleman. We are grateful for your assistance in getting everything completed successfully.

Richmond · 2 November 2025

★★★★★ 5/5

Google

I had an outstanding experience with Connells while securing my mortgage, and I cannot recommend them highly enough. From start to finish, the service was professional, efficient, and incredibly supportive. A special thank you to Martin, my mortgage broker, who went above and beyond to make the entire process smooth and stress-free. His expertise, patience, and dedication were truly exceptional. He took the time to explain every detail, answered all my questions, and ensured I got the best possible deal. His professionalism and friendly approach made what could have been a daunting process feel effortless. Thanks to Martin and the team at Connells, I am now a happy homeowner, and I couldn’t be more grateful. If you’re looking for a reliable, knowledgeable, and supportive team to guide you through your mortgage journey, I highly recommend Connells!

Adriana · 8 February 2025

★★★★★ 5/5

Google

The team at Crawley Connells have been amazing, especially Callum and Doug. Our journey with Callum started earlier last year we were in between a sale which had fallen through and just as luck had it Callum picked up the phone to us just to see how we were getting on with our search and few months later, we found our first family home. We’ve had our fair shares of ups and downs throughout the year on our house search - with other agencies but Connells have been really professional and helpful. During the sales process they kept us in the loop every step of the way, it is a daunting process as FTBs and they eased the process for us, they were responsive, respective of both sides and had clear communication throughout. You can tell they are all team players and have a great knowledge of sales for a number of years between them. They don’t take sides, and don’t favour the seller over the buyer. Always very warm polite and welcoming whenever you come into the office. Thank you again for everything :) and we look forward to making memories in our new home, you’re all amazing.

Nimrit · 23 January 2025

★★★★★ 5/5

Google

We have had a great experience with Connells Crawley. From the first enquiry through to signing our tenancy agreement, the team were professional, responsive, and genuinely helpful. Special thanks to James Haddow for being attentive and proactive throughout the process - clear communication and quick responses made everything smooth and stress-free. We felt supported and well-informed at each stage. Highly recommend their services whether you are renting, buying, or selling.

EDDIE · 8 May 2025

★★★★★ 5/5

Google

I would highly recommend Connells. We were unfortunately gazumped and treated quite poorly by another agency before finding Connells. The difference was like night and day. Their agents are knowledgeable and friendly, Callum showed us around the property and even though we were the last appointment of the day; never rushed us and answered our questions. Special recognition needs to go to Doug who was exceptional. The property we fell in love with was subject to a VERY tight deadline and given our previous experience we were highly anxious. Doug was always cheerful; quick to respond, knowledgeable and proactive. When we got stuck at certain points in the buying process, Doug could be relied on to help us get a response from the Vendor. People always say the estate agent is not on your side and it often feels that way, but not with Doug. We now can't wait to start the next chapter in our new home. We are very grateful for all his support as well as the expertise and help from all the staff at Connells Crawley who are all highly approachable and helpful. Merry Christmas!

Georgina · 21 December 2024

★★★★★ 5/5

Google

Had been an amazing experience with Connells in finding the property of our choice to move in. Special shout out to Chloe who has been incredibly supportive of the numerous queries we posted and got them clarified by the landlord. Overall I feel the start to finish has been a pleasant experience and would recommend anyone moving into Crawley to consider Connells for their move.

Ajay · 15 May 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Chloe has been amazing from start to finish! Her professionalism, attention to detail and fantastic communication has made such a positive impact on the process of renting. Her dedication to the job is truly appreciated and I cannot recommend her enough! Your kindness goes a long way Chloe - thank you always!

Laura · 18 August 2025

★★★★★ 5/5

Google

We've had a wonderful experience with Connells. My family and I moved to the United Kingdom for the first time and had a very smooth experience. Chloe, James and the staff at Connells was very helpful. Our special thanks to Chloe for helping us rent our first house with ease. She is extremely friendly and empathetic, and made sure she kept us updated through out the process. Thank You Connells!

Rubina · 2 January 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

I cannot fault Connells. I dealt with Chloe and she was so patient and kind the whole way. She got back to me very quickly and was very helpful. I love the little hamper they give you when you pick up your keys too, such a lovely touch. Overall an amazing experience

Mikayla · 20 July 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Thank you, Chloe at the crawely branch, for providing the best customer service and help to find a suitable property for me. Thank you so much for your help. You made the whole process simple and easy to understand for me, and i appreciated your patience and expertise. Your insight was extremely valuable to me, and I don’t think i could have done this without you. Again, many thanks Chloe and James 🙌

Rahul · 1 October 2024

★★★★★ 5/5

Google

The service received from Connells has been fantastic - very clear on everything from valuation to accepting an offer which came around really quickly. They clearly know the area well and was great to hear they have contacts already on their books looking for properties, so it made the process so quick and easy. Big shout out to Doug, Callum and Ismail for their help and expertise, but I know there's also a whole team behind the scenes too doing a fantastic job. Thank you!

Colin · 25 February 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

The support and help Connells Crawley especially Doug Alley have given me has been exemplary . It’s a very stressful time buying and selling a house but they made me feel comfortable and kept me updated every step of the way . A lot of the decisions were time sensitive and Connells Crawley was on the ball each time with getting back to me . The Crawley team are a credit to Connells and I will be using them again. Thank you 😁

Tania · 27 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

So far my experience with Connells were good. Especial thanks to Chloe at Crawley branch who was always happy to help in case of any issues.

Sara · 3 October 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026