1/5
TrustpilotCommunication
Not communicating well and not answering emails.
Trusted Agent profile · Crawley
Connells Crawley reviews
★★★★★
1,820 reviews across 3 platforms
57 High Street, Crawley, RH10 1BQ, RH10 1BQ
Connells's office in Crawley, at 57 High Street, is rated 2.2 out of 5 across 1,820 reviews on three platforms, including 170 Google reviews rated 4.5.
Reviews
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
5/5
TrustpilotSonny and Doug are amazing
Really amazing people both Sonny and Doug helped get us moved in 1 week. They were always there to help from start to finish and have continued to help after the move also. It was the least stressful move I've ever done!!! Highly recommended to use Connells Welyn garden
2/5
TrustpilotBeware what you sign when handed the contract regarding their FEE
The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.
1/5
TrustpilotIf there less than one star definitely…
If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress
5/5
GoogleGreat service, helpful with all my questions and queries and very friendly. Would definitely recommend using Connells Crawley!
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation John. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the guys at connells would recommend them highly, made the sale a super easy process
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at all costs if you value your…
Avoid at all costs if you value your mental health!! Connells failed in their legal duty to inform us fully about our buyers position to proceed which led us to accept an offer from someone with a complicated chain, leading to stressful delays. They failed to keep us informed on progress and when contacted for an update, calls were frequently not returned. The service was so poor, our buyer regularly contacted us to find out if we knew what was happening with their chain! Despite making a formal complaint outlining their numerous failings, Connells would not accept any of their shortcomings. A disaster from beginning to end. Should anyone be unfortunate enough to use this company, the best advice is if you speak to them follow the conversation up with an email to ensure a written record of everything they say or do because their staff have difficulty in recalling anything discussed verbally.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
5/5
GoogleAt Cornell Crawley, there services and response to enquiries and cu. Client care is top notch.. They dedicate their time to as if you are the only customer they have. Well done and keep it up.
Agent replied · 22 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleThis must be the worst and most unprofessional estate agent in Crawley and if not in the UK. As a portfolio landlord for many years we had one of our tenants dealing with this company and their recommended lawyer for purchasing a property, we have never experienced or heard of such unprofessional company and behaviour of the current branch manager in all the years we been in the business. They have let our tenant down, which has had a snowball effect on our new tenants. They have completely failed in communicating with their buyer, so has their recommended legal company and this has now resulted in the seller finding a new buyer despite Connells having incorrect contact phone information for our tenant and didn’t reach out by email, also the recommended solicitor also failed by acting in good faith on behalf of the buyer who had the offer accepted in March and we are now in August. Our tenant went to the estate agent branch to complain and was told to leave the shop and she is no longer buying the flat. So if you are a seller or a buyer we would highly recommend to stay away from this extremely unprofessional Connells branch.
1/5
GoogleThe staff at Connells are seemingly incapable of communicating with each other, let alone with the buyer and seller. We felt completely in the dark and would hear one thing from Alex and then a completely different thing from Neill two days later. In the painful seven months we had to deal with Connells, we did not receive a single unprompted call back that wasn't predicated by days of chasing and leaving messages, leading to delays that pushed us dangerously close to the edge of our mortgage offer expiry date. A frustrating experience to say the least, and one I wouldn't wish on anyone else, hence the public review.
1/5
TrustpilotWARNING !!!!!!!!!!!!!
When I saw all the other thousands of negative reviews about this abysmal company, I was relieved to know I was not the only one! They are beyond corrupt, an absolute joke. Unprofessional, rude, frauds and liars. I have had so many issues with them its unbelievable. They lied to Scottish Power when we moved in our rented property and we ended up having a warrant against us for S.P to remove our meter, S.P then stated they have taken the property and estate agents to court for failure to provide them with an update of tenancy and paying the arrears. When I then told S.P that we are with Connells estate agents he LAUGHED and said word for word "sorry I'm not laughing at you I promise I'm just laughing because so many tenants have named Connells, theyre known for this, If I was you I'd sue them and give them a world of sh**. This is not your debt its theirs." When I then informed Connells, there response was absolutely disgusting. I warn everyone to STAY AWAY from this agency no matter what. And so many of my colleagues, friends of friends, and neighbours have said the same - word of mouth is crucial. As are the thousands of other complaints about this AWFUL corrupt disgusting agency.
1/5
TrustpilotI thought Initially that Connells is…
I thought Initially that Connells is right place for letting, but after letting they continously disturbed us with Sales and Letting related before 3 months of the contract, even though we say we are not available pushing us that we need to be in home as they already booked without taking prior confirmation. After contract they send us that it is worst report and saying that we damaged whole property which is already damaged in pieces that's why no one buy or let. One of the Representative said that we are staying in the property more than the occupants and said that we are like labours lot of rude talk and defaming others. Just talking in a way that they are staying in the home everyday and observing when we are in contract. I am least bother about Tenancy deposit because i can donate for this beggars.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
5/5
TrustpilotExcellent experience
Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
1/5
TrustpilotWorst service ever
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
1/5
TrustpilotThe reason estate agents have a poor reputation
Unprofessional, look elsewhere. Hard to explain how utterly useless Connells were when marketing and showing our property. We did all the work, we had to chase the agent for feedback following viewings and prompt them to speak to those who had viewed the property but not commented. Agents knew nothing about the schools in the local area when questioned by those viewing despite our property being marketed as a home suitable for families. Conells had no plan at the start and seemed to rely on the house selling itself in a strong market, this caught them out when it became evident that they had massively overestimated the property value. We made multiple price reductions only for Connells to tell us that this is what they would have advised! In the end we took the house off of the market having wasted the summer as we just didn’t want to deal with them any more. They did ask for feedback after we pulled the property and I gave them an honest and fact-based assessment of their performance, their response - a letter warning me that I’m tied into a contract with them and if I sell the property before it expires then I have to pay them thousands of pounds in fees! Connells give estate agents a bad name, think carefully before using them and if you do then make sure they provide a detailed plan for selling your property as well as ensuring they know your local market and neighbourhood.
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with. I wanted to use this company to rent my property out. I had to wait 2 months for the first payment, all I got was excuse after excuse, when the property was handed back it was total mess and nowhere near how I left it. I Will NEVER use this company again. All they are good for is taking money, over charging you for service and making up excuses.
5/5
TrustpilotCONNELS WORCESTER
I think 🌟 🌟 🌟 🌟 🌟 are not enough for Connels at Worcester ( Foregate Street branch), TOM WALLACE is our mortgage broker who from day 1 we meet him went over and beyond to ensure we get the best deals from buying our first home to remortgaging, we are relieved knowing we got Tom and Connels for life if needed
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience. Don’t go for Jade and Gemma. Gemma is the worst agent ever , communication 0 , skills 0. They’re a waste of time.
1/5
TrustpilotBewhere do not instruct connells to sell your house
I wish there was a 0 a big -0 connells was instructed to sell my house but had 2 buyers fall through 1 3month in then 1 few weeks in so i sold it with greens who was verry good fist buyer actualy purchased the house in 2021 but due to him booking with connells as well even thou he cancelled with connells streight away as they didnt have anyone to show him the house i have recived a email of there solicitors takeing me to court for there fee of 2400 as my buyer showed a intreast with them discusting green and co cannot belive it ever nealy 1 year later
5/5
GoogleWe was on with a separate agent in crawley, but Ben and the connells team got us sold and complete very quickly , would definitely recommend Ben and appreciate the help
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
