Every review we hold for the Cranleigh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI Spoke with Sam weller and his team this morning regarding achievable letting figures for my property and various other figures I required , i found them very professional helpful and quick to supply me with the necessary information and look forward to doing further business with them in future , I can highly recommend the services of Leaders Cranleigh .PositiveResponsiveness, Professionalism, Value
Paul · 25 August 2021
Agent replied · 24 August 2024
Hello Paul Breary
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleSam and the team at Leaders have so far provided an excellent service in letting out my property. Their communication has been good and they're always helpful and efficient. From their first visit to value my property to finding tenants took less than a month. I would definitely recommend them.
Shelley · 26 August 2019
★★★★★ 5/5
GoogleSince the moment I called leaders and spoke with Kate Feagan-Bowers I knew I was at the right place, very professional. She helped me every step of the way and make the whole process as easy as it could possibly be. Would highly recommend! Thank you again Kate for all your help!PositiveResponsiveness, Quality, Professionalism
Jack · 26 March 2022
Agent replied · 24 August 2024
Dear Jack
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery happy with the way I have been looked after. Pleasant team I have rented through Leaders for four years and always felt well cared for. I am moving into my new property and the process has been smooth sailing. Thank you Lucy and Serena.
Tony · 25 August 2020
★★★★★ 5/5
GoogleThe staff at the Cranleigh branch are always welcoming and efficient. Also, they do a good job negotiating each annual rent increase settlement, in a way that is fair to both parties. We have a lot of our savings tied up in flats that we rent out through Leaders, and it is important to us that they have given us a good service.
Adrian · 26 August 2017
Agent replied · 24 August 2024
Hi Adrian, thank you for taking the time to leave us a rating.
★★★★★ 5/5
GoogleCranleigh Leaders are amazing, how proactive they are and work as a team... Without this brilliant quality of their professional approach I would have been still in such an anxiety state!
But I am not, as they sorted me out in no time!
Lucy, Hazel, Jo, Serena, thank you so much!
Klara
Klára · 25 August 2021
Agent replied · 24 August 2024
Hi Klára, thank you for taking the time to let us know how we did. We're delighted to read that you found the team at Cranleigh to be so supportive and we are so pleased to read that they have been able to provide you with such a positive experience. We will ensure your comments are relayed onto the team so they are aware of your thanks. If there's anything further we can do for you please do not hesitate to get in touch as we are more than happy to help! Kind Regards, Leaders
★★★★★ 5/5
GoogleVery precise and swift service. Kay, Luct and the team found me a cracking property and then got me in very swiftly and stress free. All clear precise and very friendly. Top! Highly recommended.
Andy · 26 August 2018
★★★★★ 5/5
GoogleWe’ve teamed up with these guys to carry out their removals, they are great at communion and are a pleasure to work with. A great estate agents run by a great team! Would highly recommend! Wolves removalsPositiveResponsiveness, Quality, Professionalism, Value
Jack · 25 August 2021
Agent replied · 24 August 2024
Hi, Jack Wolfe! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 1/5
GoogleDisgusting behaviour!!! Rude, agressive staff. All they want to do is take take take. If you want to live in a mouldy house with structual damage and deal with rude negative behaviour then Leaders Cranleigh are the people to see. They will also ignore your calls and emails.
Kelly · 26 August 2018
Agent replied · 24 August 2024
Hi Kelly, we are really sorry to hear this. Naturally we are keen to investigate your concerns, however are unable to trace you on our system as either a tenant or landlord of the Cranleigh branch. We would be really grateful if you could provide the branch with a contact number so the Area Manager can get in touch. Please contact the branch team at your earliest convenience so we can investigate these issues as soon as possible. Many thanks, Leaders
★★★★★ 5/5
GoogleLucy, Hazel and their whole team were super amazing and patient while helping us find a place to live. They really went above and beyond even staying after hours to make sure we could move in on time. Really great service and always polite and friendly.
Olivia · 26 August 2019
Agent replied · 24 August 2024
Hi Olivia, thank you for this wonderful review, we are so pleased to read such a great comments about the team at Cranleigh and we are delighted to read that the team have been able to provide you with such a positive experience by going above and beyond wherever required. We will ensure your comments are relayed onto the team. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
★★★★★ 5/5
GoogleKay at leaders in cranleigh has been fantastic . I have been renting my property for over 6 years . If I have any issues she is more than happy to go above and beyond to help me . I am thoroughly happy with her management !
James · 26 August 2017
Agent replied · 24 August 2024
Hi James, thank you for taking the time to leave feedback. We are delighted that you have had such a positive experience whilst dealing with Kay throughout the last 6 years, and we look forward to continuing working with you in the future!
★★★★★ 5/5
GoogleEveryone we spoke to regarding lettings was very helpful and communicative. I appreciated that they communicated very quickly with us via email when we couldn't answer our phones whilst at work.PositiveResponsiveness
Andrew · 25 August 2021
Agent replied · 24 August 2024
Dear Andrew Pemberton,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 1/5
GoogleKeep away from this estate agents, I’ve never dealt with such a rude and unhelpful agent like this in twenty years of using estate agents. When you have a problem they take months to sort anything or just don’t sort it all. Compulsive liars. This branch seriously need some training on how to deal with clients and specially now to speak with them in a professional manner when issues arise.
Paul · 26 August 2018
★★★★★ 5/5
GoogleThanks Kate and Sam - great communication and very professional service in helping to find new tenant.
Paul · 25 August 2020
★★★★★ 5/5
GoogleGreat communication from Leaders, I enquired about letting my property and had a very quick, informative and helpful response with everything I needed to know and more. I would highly recommend.
Claire · 25 August 2020
Agent replied · 24 August 2024
Hi Claire,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cranleigh. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Leaders Estate Agents Cranleigh
★★★★★ 5/5
GoogleLeaders have been great from the moment of viewing the rental property in cranleigh. They have been extremely helpful, and have gone above and beyond to get everything thing settled in time for the move. Sam in particular has made what could have been
an extremely stessful situation as easy and relaxing as possible. Thanks for all your help leaders and sam
Shanice · 25 August 2020
★★★★★ 5/5
GoogleVery professional team, they edited a great video of the property and it went live on rightmove the same day...
I would recommend this office...
Denise · 25 August 2021
Agent replied · 24 August 2024
Hi Denise, we're happy to hear you had such a positive experience with our team at Leaders Cranleigh. Thank you for your wonderful feedback.
Customer Relations Team
★★★★★ 5/5
GoogleLeaders have been great from the moment of viewing the rental property in cranleigh. They have been extremely helpful, and have gone above and beyond to get everything thing settled in time for the move. Sam in particular has made what could have been
an extremely stessful situation as easy and relaxing as possible. Thanks for all your help leaders and sam
Emma · 27 October 2019
★★★★★ 5/5
GoogleJasmine & Kate in the Cranleigh branch are absolute legends! Patient and professional. Thanks a lot!
Amanda · 26 March 2022
Agent replied · 24 August 2024
Dear, Amanda C, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleCharlene from Leaders Cranleigh has provided amazing service
She was super helpful and responsive!PositiveResponsiveness, Quality, Professionalism, Value
Isha · 25 August 2021
Agent replied · 24 August 2024
Hi Isha Turner,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Cranleigh branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleA pleasure to deal with from start to finish.
Professional and polite from Sam who went out of his way to show me the property twice to make sure my wife would approve to the telephone and email communications with Lucy.
I highly recommend their services
Ryan a very happy new client....
Ryan · 25 August 2020
★★★★★ 5/5
GoogleI met amazing team in Cranliegn branch. Sam and kate were wonderful since I started this process. They were very patient and explanatory. I met this morning another lovely lady called Lucy, sorry if I missed the name. I strongly recommend this letting agents to everyone I know. God bless you! Desta
Desta · 25 August 2020
★★★★★ 5/5
GoogleThe girls were amazing from start to finish they had me moved in in less than 1 week 😊
Thanks ladies …
Glamore · 26 August 2018
Agent replied · 24 August 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleAll I can say is that there is never a problem they won't help you with.
Sheila · 26 August 2016
Agent replied · 24 August 2024
Hi Sheila, many thanks for sharing your feedback! We are delighted you have been happy with the work of the Cranleigh. We'll be sure to share your comments with the team.
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