Leaders Lettings Cranleigh reviews

★★★★★ 5/5

Google

Fantastic service from Jon Salmon. We have had an unsettling experience with a tenant who left our property in a sorry state. Jon has been great at keeping us updated with progress and fighting our corner which when you have been really accommodating to a tenant it can be soul destroying seeing the state they have left your property in. Jon has kept us in the loop, represented us very well with the ex tenant and has managed to combine being responsive and professional with an empathetic voice.PositiveResponsiveness

Denise · 26 March 2022

★★★★★ 5/5

Google

My experience with Leaders Cranleigh has been pleasant start to finish, I cannot thank Kate enough for all her incredibly hard work. Kate has been helpful, patient and has gone above and beyond to ensure my application went as smoothly as possible - thank you for everything Kate and the team. In the 4 years of renting, this is the best estate agents I have had the pleasure to do business with.PositiveResponsiveness, Quality, Professionalism, Value

Darcy · 26 March 2022

★★★★★ 5/5

Google

Leaders in Cranleigh is probably the best service I have ever received from an estate agent as a private tenant. Kay Gibbs & other members of the team are delivering a first rate service and have never failed to demonstrate how performant is their expertise in the Leaders group. With a strong focus onto their customer relationship & an ability to provide an exellent standart of communication all throughout. I cannot recommand enough the service this Leaders branch is providing as many other estate agencies I have been dealing with beforehand are only mid-way to achieve such a high quality of service.

Jocelyne · 26 August 2017

★★★★★ 4/5

Google

Having used Leaders for years, it is so nice to have a responsive, professional and friendly service. Charlene Warren has been excellent at providing this - even during the latest challenging months. She is an asset to the company. Thank you Charlene. 5 stars for you - 4 stars for Leaders as sometimes they can be a little slow

Tracey · 25 August 2021

★★★★★ 5/5

Google

It is with great pleasure that i trusted leaders to help me with my new tenancy. Kate is, and has always been very professional and helpful with all my enquires and really has made an extra effort to make all the process as smooth as possible. A big thank you to all the Cranleigh team.PositiveResponsiveness, Quality, Professionalism

Nuno · 25 August 2021

★★★★★ 5/5

Google

Kate Fegan~Bowers is such a credit to Leaders. From the moment i contacted them regarding a move, she was so professional and a credit to Leaders. Made the move all that much easier, and always at the end of the phone to answer any questions or concerns.PositiveResponsiveness, Quality, Professionalism, Value

Darren · 26 March 2022

★★★★★ 5/5

Google

Leaders Cranleigh were amazing in helping me to find the perfect property. The staff were extremely helpful, friendly and professional. They made the moving process much easier and everthing went smoothly and to plan. I would recommend them to anyone looking to rent or buy within the area. Thank you Leaders!

Rebecca · 26 August 2018

★★★★★ 5/5

Google

Lucy was really helpful to Natasja and I in our search for a home, and although on this occasion we took another home it could easily have gone the other way and in no way was our decision related to the quality of Lucy's service - which was excellent. Not only was Lucy cheerful and efficient, but was also a wealth of knowledge on raising young children in the Surrey Hills area. Thank you Lucy for all you help!

John · 26 August 2019

★★★★★ 5/5

Google

Kate was exceptionally helpful !! I highly recommend if you are looking at property in Cranleigh and 100% make sure you go with Kate. She followed up quickly with all my inquiries. 5 Stars!PositiveResponsiveness, Quality, Professionalism

Joe · 26 March 2022

★★★★★ 5/5

Google

A swift team here at the Cranleigh branch. Communications clear and I could really feel them working on our behalf. Big thanks to Sam for helping us find a new house in the area during the difficult period of Covid-19. You made it simples!

Mercedes · 25 August 2020

★★★★★ 5/5

Google

Good experience from start to finish! Prompt when responding to queries/emails and professional throughout. Kate was helpful throughout the process and is an asset to Leaders. All documents completed online which was helpful and quick. Thank you.PositiveResponsiveness, Professionalism

RJAM · 25 August 2021

★★★★★ 5/5

Google

5 Stars. Charlene is incredibly helpful and goes above and beyond to make sure the property is ready. Highly professional! I would also like to give 5 stars to the team in Cranleigh Branch!PositiveResponsiveness, Professionalism

Domenico · 25 August 2021

★★★★★ 5/5

Google

I highly recommend Leaders Estate Agents Cranleigh as they are so helpful, friendly and professional. Extra special thanks to Sam and Kate for going the extra mile to make things run so smoothly and efficiently!

Jc · 25 August 2020

★★★★★ 5/5

Google

Lucy and the team at Leaders we’re so thoroughly helpful from the first viewing to moving in. The team are always available to support any queries and good communication is maintained which made us happy tenants! Thanks Leaders Cranleigh!!!!

Kibwe · 26 August 2018

★★★★★ 5/5

Google

Kay and her team at leaders Cranleigh are fantastic, they are professional but friendly and were accurate in their communication during the whole process of searching and then finally securing our new home. Brilliant, thank you, highly recommended from me.

Tim · 26 August 2017

★★★★★ 5/5

Google

For and on behalf of Robert Constable: Katie at Leaders in Cranleigh has been incredibly tenacious, extremely professional and a brilliant ambassador for Leaders. She has delicately balanced the representation of both the landlord and the tenant, in order to secure the replacement of a broken integrated fridge freezer as swiftly as possible during one of the hottest periods, ensuring it was delivered, installed and the old one simultaneously removed. Thank you

Rachel · 26 August 2017

★★★★★ 1/5

Google

As a tennant, by choice, I would never use Leaders again. When we were in the property, maintenance never completed issues (albeit not to our detriment), however, the worst experience has been the return of our deposit. The property was left in pristine condition, which Leaders have validated, hoseber, 6 weeks later and still no sign of my money. This is quite disgraceful.

Laura · 26 March 2023

★★★★★ 1/5

Google

Absolutely abysmal service only gave 1 star as lowest rating I could provide. Don't trust Leaders they don't do repairs to properties that they've agreed to do, they don't clean properties properly, they don't manage their properties correctly, even when they are forced to surrender a tenancy agreement because they are in breach of the terms of the agreement they still do not return money & deposits that are outstanding as agreed !! BEWARE & avoid like the plague .. Rubbish letting agents total cowboys .. Be happy in your new home use the other guys !

James · 25 August 2020

★★★★★ 5/5

Google

Our property manager is Lauren in Burgess Hill, who has always been extremely helpful in resolving any issues or helping with any queries. We called earlier this week and spoke with Charlene in the cranleigh branch, who was very helpful even though she wasn’t our property manager. Nothing was too much trouble and very quick at getting us a response from the landlord. Both these ladies are a credit to the company.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 25 August 2021

★★★★★ 5/5

Google

Special thanks to Sam, Kate and especially Jasmine. Made renting out our home super easy. A professional team. Thanks Gemma

T · 26 March 2022

★★★★★ 5/5

Google

Highly recommend! Kay and Serena were both really lovely and helpful at all times, from moving in to out again! Made it all so easy and stress free! Thank you!

Chloe · 26 August 2017

★★★★★ 5/5

Google

Great experience with Leaders. Sam has been first class since we started liaising about a house move and his communication skills are fantasticPositiveResponsiveness, Professionalism

Marek · 25 August 2020

★★★★★ 5/5

Google

It's was a really pleasant experience renting a house with leaders Cranleigh. Has a first time tenant in the UK, I truly felt supported and advised by our realtor Lucy Kinloch who done everything to help and keep me informed of all the steps and procedures necessary to rent a home. I truly recommend this real estate. And the deposit free option it's a must. Tks Lucy.

Nuno · 25 August 2021

★★★★★ 1/5

Google

One of the worst companies I have ever had the displeasure of dealing with. I recently moved out of a flat rented with leaders, I was left without a bathroom door for 2 years even after I reported it. I had to fight for 4 months to get my deposit and over paid rent back. I would never recommend that anyone uses them.

Vicky · 26 March 2022