Every review we hold for the Cranleigh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDawn was an absolute pleasure to work with throughout our home-buying journey. From start to finish, she made the entire process smooth, and far less stressful than we could have imagined.
We were especially delighted to walk into a beautifully cleaned, move-in-ready home on completion day. It was such a thoughtful touch and made our moving experience even more special.
We are truly grateful for everything you did to help us secure our new home and would highly recommend your services to anyone looking to buy or sell a property.
Smitha · 3 July 2026
★★★★★ 5/5
GoogleWe had an excellent experience using Churchods to purchase our property. They were incredibly helpful throughout the entire transaction, making the process smooth and stress-free from start to finish.
Gary was a pleasure to deal with, professional, approachable, and proactive in keeping the sale and purchase progressing at the right pace without ever being pushy. He was always happy to help, highly supportive, and kept us well informed throughout.
We would highly recommend Churchods to anyone looking to buy or sell a property.
Shabira · 3 June 2026
★★★★★ 5/5
GoogleI don’t often take time make reviews, but felt the need to give feedback on Garry and the wider team at Cranleigh Curchods. Garry has consistently delivered excellent service while selling my house. The sale was complex due to probate, but his depth of knowledge and availability took the stress out of any legal issues that arose. Communication was brilliant and I always felt that nothing was too much when asking for support. I would highly recommend using the team to buy or sell a property. I would like to take this final opportunity to thank Garry and the team for everything.
M · 16 January 2026
★★★★★ 5/5
GoogleOurs was the sale of my elderly parents’ property. Garry stood out from the competition with his knowledge of comparable sales, prevailing market and in demonstrating a sensitivity of approach. There was absolutely no hard sell. Valuation was sensible.
In the end it was a challenging probate sale. Some of the challenges were within our control, most of them were not.
I can honestly say that, without Curchods’ persistence, patience and constant pressure, we would never have got there. The team were simply outstanding and earned every cent of their fee. I’ve bought and sold many times over the years and this team were head and shoulders above everyone else.
Raman · 16 December 2025
★★★★★ 5/5
GoogleThe entire team at Curchods in Cranleigh are beyond brilliant. Professional, efficient, warm and will go above and beyond their remit to help. We couldn't have done our latest move without them. Thank you Dawn for all your work to get our purchase over the line.
Isabelle · 18 August 2026
★★★★★ 1/5
GoogleBuyer Beware!!!!
We offered full asking price on a property , was told that same day the vendor would be delighted to accept our offer, this was followed up by an email confirming the above asking for proof of identity solicitors details etc thus allowing them to send out the memorandum of sale.
The property was then advertised as sold subject to contract.. off the market!
Job done you would imagine.
A weekend spent believing the property was ours and moving forward on that basis.
The following Monday we were greeted with a voicemail telling us another offer following our accepted one was now being considered offering over and above the asking price and that they were legally obliged to put it forward, ha ha ha !!
One would of hoped the days of estate agents encouraging and facilitating the act of Gazumping was over…
We were cash buyers
If you are looking for an agent adapt at the above look no further…
We look forward to reading the estate agents spin in response to this factual account .
Poor poor poor….
Real shame my best friend is an estate agent and to be honest he is decent and conducts himself with integrity…………. a few bad apples I guess
Simon · 7 September 2024
Agent replied · 18 May 2026
Following your disappointing review, I am sorry that you feel aggrieved with the sequence of events. Your offer was indeed accepted by our client’s but we subsequently received another offer from a prospective purchaser who had viewed the property prior to the acceptance of your offer. As agents, we are legally obliged to submit any offer to our clients’ regardless of the status of the availability of a property. We then take our clients’ instruction on how they would like us to proceed. In this instance, the offer we received was higher and our clients requested that we approach you, explain the situation and give you the opportunity to increase your offer, to re-secure the property. When we contacted you and explained the situation, you were not interested in increasing your offer and therefor our clients’ chose to accept the alternative offer. We are sorry that you are upset by the result of the situation but can assure you that, as agents, we followed the correct course of action and our clients instructions.
Kind regards,
Clive
★★★★★ 5/5
GoogleWe bought our house through Churchods and had a really great experience. Dawn was absolutely lovely throughout the whole process, friendly, approachable, and always quick to respond. She kept us updated at every stage and helped make what can be a stressful time feel much easier. We’re very grateful for her help and would happily recommend Churchods to anyone buying or selling a home.
Tracey · 3 February 2026
★★★★★ 5/5
GoogleWe found Curchods in Cranleigh to be excellent and knowledgeable estate agents. In what has been a tricky time for the housing market, their enthusiasm and dedication to selling our property never wavered. They provided regular updates and advice and successfully found a keen buyer who completed this month. We would like to thank the whole team, but especially Neil, who often went the extra mile, and we would wholeheartedly recommend Curchods in Cranleigh.
Juliet · 27 October 2025
★★★★★ 5/5
GoogleHome Move Box's subscription package for Estate/Letting Agents is fantastic. Would recommend it to any agent. Homemovers love the gift box. Thank you Home Move Box for help improving our brand!
Sam · 18 December 2025
Agent replied · 18 August 2026
Sam, That's so nice to read, thank you. Check out our fully branded boxes if you haven'[t seen them already. Any questions, drop us a note at subscriptions@homemovebox.com
★★★★★ 5/5
GoogleWe moved into the area just before Christmas and although this feedback is a little late, I still want to say how well Neil and the Curchods team in Cranleigh looked after us. Neil was very efficient in keeping us updated with the whole process of buying/selling and always got back to us quickly with any questions/queries that we had. Neil was particulary good with his very calm manner and approach and really did help to ease some of the stresses that inevitably come with a house move. I would not hesitate to recommend.
Fran · 29 June 2025
★★★★★ 5/5
GoogleCurchods in Cranleigh offered us a fantastic service. The whole team were extremely helpful and kept us updated throughout the whole sale to completion journey. We had a few ups and downs with the legal process on our journey but Curchods worked extremely hard on our behalf to keep things on track. A big thanks to Clive, Neil, Gary, Dawn and Rachel for the great service.
Trevor · 12 November 2025
★★★★★ 5/5
GoogleRecently sold my house with Curchods, Garry did a great job in managing a difficult chain at times to a succesful conclusion, appreciate all the help!
We have also worked with Garry and Neil at a number of potential onward purchases, both very helpful and excellent to deal with.
Would recommend the team.
Samuel · 3 March 2026
★★★★★ 5/5
GoogleWe would like to thank Clive, Neil and Gary for guide us through the selling of our house. We bought the house over 30 years ago and Burns and Weber were our Agents then. Regular contacts and updates were given to us to keep us updated. Big thank you to the Solicitors from Kinsley Bond, recommended by Clive. All worked well together.
Thank you once again.
Mike and Louise Jones
Louise · 16 September 2025
★★★★★ 5/5
GoogleWe would like to thank all the staff at Curchods Cranleigh especially Dawn who worked tirelessly to ensure our sale and purchase eventual got though to completion without Dawns help I am sure it would never have happened. So we would highly recommend Curchods Cranleigh to anyone looking for a top class estate agent
Dave · 13 January 2026
★★★★★ 5/5
GoogleI have nothing but praise for the whole team at Curchods in Cranleigh. After the passing of my late mother they handled the sale of the family home in a compassionate, friendly way but always with the highest level of professionalism. Dawn worked tirelessly to make the sale come through with what turned out to be a couple of very tight deadlines.
I am only too happy to recommend Curchods to anyone looking to buy or sell a property.
Justine · 3 July 2026
★★★★★ 5/5
GoogleHOMEBOX is a great idea and a really nice touch to give to our movers at hand over of keys. All seem to appreciate the nice touch and how thoughtful it is. We would highly recommend it to other agents
Murray · 12 August 2026
Agent replied · 18 August 2026
Murray, so nice to read your review. If you'd recommend us to others agents, we must be doing something right!
★★★★★ 5/5
GoogleA very professional approach from the beginning - from our first meeting with Clive to marketing the house and handling all the viewings to acceptance of offer and to exchange of contracts, everyone at Burns and Webber were professionals and kept us fully informed and updated all the way through. They are a very friendly team who worked hard throughout the process towards a positive outcome. I would highly recommend Burns and Webber Estate Agents in Cranleigh!
Roxanne · 26 September 2023
Agent replied · 18 May 2026
Dear Roxanne,
Thank you so much for your wonderful 5 Star review and your very welcome comments. We are delighted that your experience with us resulted in a positive outcome and thank you and once again for choosing Burns & Webber to act for you with the sale. We hope that you have now happily settled into your new home and are enjoying the summer.
Kind regards,
Clive
★★★★★ 3/5
GoogleMy wife worked for many years with the old agency - Burns & Webber in Cranleigh so when we were looking to use an agent to sell one of our investment properties we looked to the re branded office in Cranleigh - Curchods. Clive came out and valued the property and we agreed a price. Even though their minimum fee was higher % fee than we had been quoted by other agents, we decided to go with them thinking that the service would be 'as good as it was before' working on the understanding that you get what you pay for. Well, we had 2 viewings and 2 offers. All sounded good until Neil took over and then it all went down hill from there and the whole experience started to become very painful. We had to chase for updates and the buyers were First time buyers so were no 'house purchase savvy' not their fault everyone has to start somewhere. I'm a mortgage broker so have held many a FTB hand through the buying process - something Neil doesn't seem understand it would appear, he kept asking them questions rather than going direct to their solicitor. At one point it ended with me telling Neil what he should be doing - is this what we were paying for??? Then after Neil got side lined Garry took over - a little better but still not dynamic or impressive. Even our solicitor had to chase them for information. So overall, WILL never use them again or recommend. I would of thought because both myself and my wife were 'in the game' that they would of done a really good job - however, I guess this is how they treat their normal client's. Use them at your own peril and if you are soo chilled that you are almost asleep and you won't notice the level of service that they provide. Good Luck with your sale or purchase - you'll need it!
Paul · 17 August 2025
Agent replied · 26 November 2025
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear your frustrations and that your experience did not live up to your expectations of the high standards we are known for and strive to uphold.
We pride ourselves on providing a consistently high level of service and it’s clear that you feel we fell short in your expectations. Having looked into the concerns you've raised with the team, I understand that it was the number of legal issues that had to be rectified which were responsible for the challenges during the sale. Unfortunately the solicitors and other organisations had to to deal with these issues, over which, as agents, we have no control. That said, I fully appreciate how frustrating this must have been for you, especially given your and your wife's professional background in the industry.
I am pleased that we were able to reach a satisfactory conclusion with the sale.
Kind regards,
Clive
★★★★★ 5/5
GoogleIt has been an absolute pleasure dealing with Dawn and the team throughout the sale process of our property.
Dawn was very pro-active and professional from start to finish, which helped tremendously progressing to completion and made our experience as smooth as possible. Thank you Dawn!
Meytal · 16 December 2025
★★★★★ 5/5
GoogleThank you to Burns and Webber for their excellent service and efficiency in selling my mother's house. The photographs were excellent and everyone was always polite and curteous. Big thank you to Clive and the team and a special mention for Chris Livermore who kept us updated and was brilliant throughout. I would definitely recommend Burns And Webber. They are very professional and an excellent all round estate agent.
Carolyne · 1 October 2023
Agent replied · 18 May 2026
Dear Carolyne,
Thank you so much for your outstanding 5 Star review, which we very much appreciate. The team and I are delighted with you commentary, particularly Chris who is such a pivotal member of our team. We hope your mother has now settled in her new home and that you are all looking forward to spending Christmas closer together.
Kind regards,
Clive
★★★★★ 5/5
GoogleA great team who listed, completed viewings and sold our house within a matter of weeks. Always on hand to help with any questions we had and supporting during a lengthy process for us. I’d highly recommend listing with Clive, Livvy, Jamie and team for a successful outcome.
Also a special mention to Chris Gomez for sorting the mortgage out and keeping us updated throughout.
Chris · 1 October 2023
Agent replied · 18 May 2026
Dear Chris and Vanessa,
Thank you so much for your kind words and excellent 5 Star review - very much appreciated! The team are delighted that you eventually made the move and hope you have settled in your new home and are looking forward to a wonderful Christmas and New Year.
Kind regards,
Clive
★★★★★ 5/5
GoogleVery impressed with all the Home move boxes we have received, the products are of such good quality and the attention to detail for our branding on them is brilliant. We would highly recommend them! The fact that you can pause your subscription also is a massive bonus. Thanks
Ben · 18 February 2026
Agent replied · 18 August 2026
Ben, really appreciate you taking the time to share your feedback. Delighted to hear you appreciate the branding, it's something we've worked really hard on!
★★★★★ 5/5
GoogleWe have been purchasing Home Move Boxes for our tenants for quite some time now which are relatively inexpensive to purchase and they go down an absolute treat with our tenants! We always receive a great service from the Home Move Box Team when ordering :)
Nimesh · 18 February 2026
Agent replied · 18 August 2026
Nimesh, thanks for leaving your feedback, really appreciate you taking the time. Delighted your tenants enjoy our welcome boxes and our service is working for you!
★★★★★ 5/5
GoogleWe've been supplying our buyers with the Home Move Boxes for a number of years now. We think they are good value for money, really nicely presented and full of useful samples. Our customers appreciate the special touch!
Melanie · 18 April 2026
Agent replied · 18 August 2026
Melanie, as a long time customer, that's lovely to hear. We are working with some great brands at the moment, and we're excited to be launching new product samples in the coming months!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
