Trusted Agent profile · Cranleigh
★★★★★
495 reviews across 2 platforms
Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
Berkeley Homes Southern Ltd's office in Cranleigh, at Lorimer Avenue, is rated 3.8 out of 5 across 495 reviews on two platforms, including 12 Google reviews rated 3.8.
Every review we hold for the Cranleigh office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good client team but Riseam Sharples Law is extremely unprofessional
Everything is good, especially the client management team. But, the recommended solicitor firm Riseam Sharples is a nightmare. They didn’t provide any ontime qualified service at all. Didn’t reply emails more than a month, after the exchange finished for two months, they sent an email to ask for all legal documents because they CANNOT find them.......
5/5
TrustpilotExceptional service from start to finish
Great customer service right from the initial conversation through to post-completion. Special thanks to Rizwan Ahmed and Grace Wong for all the extra effort they put in. Exceptional work from both; I couldn't have wished for a better experience. I would definitely recommend buying a property with Berkeley.
2/5
TrustpilotPoor focus on the Customer during the warranty period
This is very disappointing to write as I had previously had a 5-star service from Berkeley Homes through the buying, developing, initial move in period and early phases of the snagging/warranty period in the Hollyfields development in Kent. However, following some changes in the team all of the ongoing activities have taken a significant turn for the worse. There appears to have been no proper handover process, which is totally unacceptable for a large company and the new team don't appear to be briefed about ongoing actives and have taken weeks to respond to requests about status, and I have one item that should have probably taken no more than 1month to resolve that is now entering month 6 - and still no date for resolution. Not going to bore you with the details but its beyond incompetent .
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Berkeley Living at Foundry Yard.
5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
1/5
TrustpilotBerkeley Hennessy Apartment Mis-sold Worst decision I made purchasing…
Worst decision purchasing Berkeley apartment
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
5/5
TrustpilotHighly recommend Berkeley homes
The interior design of Berkeley homes is of good taste. Glossy simple patterned tiles, various grades of white coloured doors & cabinets, warm lighting give serene pleasure and calmness. Doors, windows, cabinets, carpets, mirrors, heaters and electric goods all work smoothly and clean on the date of completion. The selection of Huntley Wharf site is a good decision: away from town centre but still within walking distance to train station. Chocolate Island, it’s trees, the river and quite commercial buildings nearby have formed ideal residential environment.Berkeley staff are all heart warming attentive people. Particularly thanks to: - Ms Isabelle R, an experienced, tough and highly responsible project manager- Ms Bella Y, a polite, diplomatic, punctual and responsive customer service officer- Ms Ellis N, an experienced post sales customer contact officer- Excellent property management concierge team: Mr Adrian, Ms Zoe and Mr Mohammad - Mr Alfie, the new project managerI wish Berkeley more future success stories. ㊗️🩷👍
2/5
TrustpilotRMG, managers of Oval village, are very unprofessional. Total disaster
Initially I gave Berkeley Group 4 stars but reviewed down to 2 stars because their management company RMG is a total disaster. I invested in a BTL property by Berkeley homes called Oval Village. I bought it off-plan so didn't know RMG will be their managers. It's taking over 1 month to get basic info. They don't even know who in their office is responsible for what. They just keep passing the bulk back to the owners and developers. It almost feels like sabotage, otherwise just a extreme form of incompetence and lack of urgency.Oval village also don't seem to know what their responsibilities and have been unable to instruct their "management company" decisively.
1/5
TrustpilotI am base in Thailand and this is my…
I am base in Thailand and this is my first property in UK. So most of thing are really new to me. So I have a lot of challenge asking my query with Berkeley staff. They are not really willing to give support. For example, I am asking how often we need to do grass cutting. The answer was they are not specialized and they have no involvement with lawn care service.Really disappointed
5/5
TrustpilotNice
Staff was pretty nice
5/5
TrustpilotBerkeley Homes made our move so easy
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build and Spec is of very good quality, the builders themselves are very pleasant and acknowledge you when you pass. So very pleased with our new home
5/5
TrustpilotGreat experience
Overall a great experience buying a property from them. There was a person in the customer service team who was a little argumentative and pushy but the rest of the team was a pleasure to work with. They made the whole experience effortless.
5/5
TrustpilotGrand Union excellence
People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.
5/5
TrustpilotBrilliant and satisfied purchase experience
I am happy with my btl property built by Berkeley Home. The whole purchase was convienent and efficient. The process is straightforward and my customer service manager Alex was really helpful and patient with my requests, for example, providing cladding report for mortgage, contacting concierge for arranging tenants viewings ect.
5/5
TrustpilotThis is to supplement my previous…
This is to supplement my previous feedback on phone interviewI would like to thank Natalie for her kindness and assistance. She has arranged viewing with my potential buyer before completion. She also provided walkthrough and introduction when the property was handed over at completion
1/5
TrustpilotDon't Buy From Them!
Don't Buy From Them!It was fantastic only when I signing the contract and they hand over to me. I still remember how they were so sincere and efficient to urge me to write them a customer review.After that, it is a nightmare. I live in Wimbledon, a new built development. They provide me warranty of the flat. Yes, they do a promise but every single fixation for as simple as sink plug replacement or complicated as balcony glass, it takes at least months or up to years still outstanding. They usually don't make advance appointment and pop up. Even I tried to make it, they always missed without notice.
5/5
TrustpilotSarah Pryce was great
Sarah Pryce was great. She was always there with updates. She had been very cooperative and helpful. Because of her my experience was simply great.
5/5
TrustpilotI’m extremely happy with Berkeley…
I’m extremely happy with Berkeley professional service rendered to an overseas buyer like myself. Despite some hiccups caused by third party, Berkeley has came forward with unwavering support to facilitate my takeover. Heartfelt appreciation to their concierge especially! Thank you Zak!
5/5
TrustpilotExcellent service
We moved into our new home in Hollyfields earlier this year and the service from Berkeley Group has been faultless all the way through the process. Friendly, professional and informative staff with an excellent level of communication. Would highly recommend purchasing your next home with Berkeley Group.
1/5
TrustpilotNot enough communication with the owners
Signing a contract with high tariff of EV charging without a suitable explanation for Huntley Wharf makes the owners feel frustrated. The original charging fee was 18p and suddenly jumped up to 54p per kWh. No explanation. Maybe more communication needed and so the owners and the tenants know about who's responsible for different aspects in Huntley Wharf.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes Southern Ltd's Cranleigh office has 495 reviews across two platforms: 12 on Google, 483 on Trustpilot (across the whole business).
Berkeley Homes Southern Ltd Cranleigh is rated 3.8 out of 5 across all 495 reviews, and 3.8 out of 5 on Google from 12 reviews.
Berkeley Homes Southern Ltd Cranleigh, Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ.
