Every review we hold for the Cranleigh office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
Alex · 17 February 2021
★★★★★ 1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
Jessica · 28 January 2021
★★★★★ 5/5
TrustpilotBeaufort Park Is really great!
Beaufort Park Sales are so friendly, helpful, professional and knowledgeable. I have asked a lot of questions and they could answer all of them precisely right away. They responded promptly and helped us to exchange and complete within a very short period of time. The build quality, utilities and appliances are really good. The location is great with good transportation network, parking, gym, pool facilities, many big supermarkets and good restaurants nearby. I am very pleased.
S.LO · 3 November 2021
★★★★★ 5/5
TrustpilotA very professional and upmarket builder.
We recently moved into a Berkeley home at Highcroft Wallingford. From first reserving the plot, the service has been excellent and extremely professional. We can not fault the aftercare which has been prompt and very efficient. All the staff have been welcoming and professional and give the impression that nothing is too much trouble. This is our sixth new house with different builders and Berkeley Homes have without doubt been the best! We would certainly recommend them.
Mrs · 25 August 2021
★★★★★ 1/5
TrustpilotNature destroyers
Nature destroyers. On the 5th of January 2021 Berkeley Homes felled the much loved England's Tree of the Year 2020, the Happy Man Tree in Hackney, even though this majestic 150 year old plane tree was on the pavement and could have been incorporated in the design of a new development.Despite a petition signed by over 27.000 people, Berkeley Homes chose to ignore the deep feelings of local people, and in the middle of a climate emergency showed no consideration for what was a unique and irreplaceable natural treasure in Hackney, that could have been saved for future generations.
Alejandra · 6 January 2021
★★★★★ 5/5
TrustpilotAbsolutely delighted with our new home…
Absolutely delighted with our new home in Chiswick, West London. The quality of service and quality of finish were/is first class! Thank you Berkeley Group and the team!
DH · 4 October 2021
★★★★★ 1/5
TrustpilotBerkeley are not as good as you think
I live in a Berkeley homes development in woodhurst park. I moved in just a few months ago to a brand new flat and have had numerous issues with the build structure. We currently have no hot water or heating due to whoever did the pipe structure connecting to the boiler. A blocked pipe was fitted not allowing gas flow sufficiently. Plus the tiles in my kitchen and bathroom cracked within a week. Very disappointed with the workmanship from Berkely. 43 Ferard Corner Warfield Bracknell
Michael · 20 November 2020
★★★★★ 5/5
TrustpilotIt has been fantastic
It has been fantastic, any issues have been promptly resolved, special mention to Damian from management
Diego · 3 March 2023
★★★★★ 5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
DF · 5 October 2023
★★★★★ 5/5
TrustpilotOutstanding Service and Build - Edenbrook Village
I cannot recommend Berkeley homes enough! This is our 2nd home we’ve purchased through Berkeley and we have been blown away with their service! We purchased our property completely off plan and ending up moving during lockdown and the Berkeley sales team were so supportive and helpful. We purchased our home in the beautifully built Edenbrook Village in Fleet. The standard of the build is amazing and the fixtures and finishes are completed to such a high quality. From the moment we moved in Berkeley’s after sales team couldn’t do enough for us and the site managers have always been popping by to make sure we have everything we need! Love our new home so much, thank you Berkeley!
Holly · 21 September 2020
★★★★★ 5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
Syed · 1 March 2024
★★★★★ 5/5
GoogleI cherished my time in Cranleigh Village. When I resided there from 1975 to 1976, it was a serene village with a naturally peaceful environment.
Abdul · 15 March 2025
★★★★★ 4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
Mrs · 8 July 2022
★★★★★ 2/5
TrustpilotTrent Park development
Trent Park development Whilst the homes they are making in trent park appear to be lovely in appearance Berkley Homes are currently telling the public when we can drive into what is a public space, i have written to my local MP regarding this public land grab by a luxury home group, Berkeley homes are currently developing the old university ground which is a small portion of the land space so please tell me why they have intimidating security guards at all entry points of a public space!!!!
Francis · 29 May 2020
★★★★★ 5/5
TrustpilotSuperb London development
Berkeley Homes urban houses are high quality sustainable homes within a natural environment and easy reach of central London. My new home is minutes away from Kidbrooke station and Greenwich park and Blackheath. It’s fabulous.
Debra · 15 October 2024
★★★★★ 5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
Edward · 13 May 2024
★★★★★ 5/5
TrustpilotClarendon N8
Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers
NRINDER · 10 August 2021
★★★★★ 1/5
TrustpilotPAID AND NEVER HEARD ANYTHING!!!
PAID AND NEVER HEARD ANYTHING!!!! Got sent to another company who had no idea who I was and added on lots of fees! Apparently this isn’t my problem and I have to pay them all! After being given such a cheap price I should of known! DONT USE!!!!!! I am unable to get any of my money back so will be taking this further also have now lost the property!
Jude · 19 March 2022
★★★★★ 1/5
TrustpilotGreat flats but they say they are…
Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet
Antrea · 26 July 2024
★★★★★ 1/5
TrustpilotGlad I read the reviews below
Glad I read the reviews below. Thank you trust pilot. Looking to purchase 2 bed flat in Hornchurch Essex new development. Could not beleave the prices compared to the property near the main Hornchurch high street. We compared you can buy a 2/3 bedroom house for the same price. Plus it's an extra £200 mth minimum service and ground rent charge on the new Berkeley built flats. Was interested with the 40% help to buy. But doing the maths as massive bad move. If u go to sale after a few years the house will not be new and will not qualify for help to buy. Being over priced you will be stuck with the property as its much more expensive than in the main town. I think its more Vanity than Sanity if you purchased from the Berkeley Hornchurch development. The government should monitor the cost of this development and step in.
Richard · 3 November 2019
★★★★★ 2/5
TrustpilotPoor workmanship
I would not buy from Berkeley Homes again, the surface of the house looks lovely, but I have experienced a lot of issues which are costly and purely down to poor workmanship , such as roof tiles falling off and plumbing not done properly leading to flooding in the house. As soon as the house is out of warranty Berkeley simply are not interested and many of these issues do not come to light until after 2 years
Bk · 26 May 2020
★★★★★ 1/5
TrustpilotTerrible customer service
Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.
Doris · 6 September 2023
★★★★★ 5/5
TrustpilotExcellent service by Berkeley Group
We recently completed the purchase of our new apartment built by Berkeley homes. The process of purchase was easy and the service provided by the sales consultant and after sales consultant were second to none. The quality of the build and finishing are excellent. We would not hesitate to recommend Berkeley Group to our friends and family or anyone wishing to purchase a new property
Rim · 13 September 2022
★★★★★ 5/5
TrustpilotRecently moved in to a newly completed home
Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free
Nitish · 2 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
